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3.At which point do individuals and small businesses connect directly to the ISP
network to obtain internet access?
-at a POP
4.Which network support services team is responsible for testing a new customer
connection and for monitering the ongoing
operation of the link?
-Network operations
5.Which network support services team identifies whether the client site has exi
sting network hardware and circuits installed?
-Planning and provisioning
6.What are three main types of high-bandwidth connection options used by medium-
to-large-sized businesses?
-metro Ethernet
-T1
-T3
14.What three support service teams are commonly found within an ISP?
-help desk
-network operations centre
-planning and provisioning
15.Which ISP network support systems team will typically contact the customer on
ce a new circuit is ready and guide the customer in
setting up passwords and other account information?
-help desk
18.refer to exhibit----------->
19.which network utility helps determine the location of network problems and id
entifies routers that packets travel across?
-tracert