Name ______________

Question: 1
Category 5e specification structured cabling is generally used to carry
many other signals such as basic voice services, token ring, and ATM.
Despite the stricter performance specifications, Cat 5e cable does not
enable longer cable distances for Ethernet networks:
cables are still limited to a maximumof ___ in length.

A. 328 meters (1076 feet)

B. 100 meters (328 feet)
C. 30 meters (100 feet)
D. 150 meters (492 feet)

Question: 2
The _________ is the measurement of the number of pixels an LCD monitor
can display without the image appearing distorted.

A. Native resolution
B. Contrast ratio
C. Pixelation
D. Base frequency

Question: 3
Which of the following battery chemistries has the longest life when used
with portable computing devices?

A. NiCd
B. NiMH
C. Alkaline
D. Li-Ion

Question: 4
It is possible to see status light indicators on the interfaces of NIC
and Modem.

A. True
B. False

Question: 5
Which of the following is not a benefit of laptop design?

A. Portability
B. Increased performance
C. Desktop replacement
D. Higher-quality construction

Question: 6
You are an IT professional in an international company. During your
working hours, a client calls you and states that there is something
wrong with his computer. As an experienced technician, you immediately
know what the problem is after the client describes several symptoms.
Under that circumstance, what is your next step to take so as to solve
the problem?

A. Verify full system functionality.

B. Document findings, actions and outcomes.
C. Establish a plan of action and implement the solution.
D. Ask the user opened ended questions to see if they agree with the
cause.

Question: 7

Which of the following is not a requirement for ACPI to function?

A. The BIOS must support ACPI.
B. You must be running Windows 95 or later.
C. The motherboard must support ACPI.
D. The processor must support ACPI.

Question: 8
The Windows Advanced Options Menu provides some alternative ways of
running Windows when it won't start up normally. To display this menu,
you need to power off your computer and then restart it. What is the
appropriate step to take so as to enter this menu?

A. Edit the config.sys file that is located on the root directory.

B. Press F8 after POST but before Windows begins to load.
C. Midway through Windows loading, power cycle the system.
D. Enter System Configuration Utility and select Startup Menu.

Question: 9
Which laptop input device was released with the IBM ThinkPad series of
laptops?

A. Touchpad
B. Mouse
C. Point stick
D. Trackball

Question: 10

A touch screen monitor uses touching of the screen as an input method.

Items can be selected or moved with a finger, and finger gestures may be
used to convey commands. The problem is the screen will need frequent
cleaning due to image degradation from fingerprints. Which of the
following will make sure that the touch screen monitor performs
optimally after its installation?

A. Degauss the monitor.

B. Calibrate the monitor.
C. Set the resolution to the highest the monitor can display.
D. Set the refresh rate to the lowest the monitor can display.
Question: 11
Which laptop accessory allows you to power your laptop from a car or
airplane?

A. AC adapter
B. DC adapter
C. Battery converter
D. Automotive Wizard

Question: 12
SSID is the abbreviation of Service set identifier. A client device
receives broadcast messages from all access points within range
advertising their SSIDs. The client device can then either manually or
automatically-based on configuration-select the network with which to
associate. However, take security into consideration, if SSID broadcast
is disabled, what will you expect?

A. A user would need to manually type the SSID to connect.

B. Data encryption would be more secure over wireless connections.
C. The access point would now transmit on only one channel.
D. Data encryption would be less secure over wireless connections.

Question: 13

As an experienced technician, you are required to perform a tape backup

every evening. You are thinking of an appropriate backup method so that
only those files that have been changed since the last backup will be
backed up. Refer to the following backup method, which one will enable
that and clear the archive bit for each file?

A. Incremental
B. Full
C. Daily
D. Copy

Question: 14
Which of the following rechargeable battery types is least desirable due
to its minimal power duration when used with laptops?

A. NiCd
B. NiMH
C. Li-poly
D. Li-Ion

Question: 15
The 2.4 GHz is increasingly being used for a host of other devices,
including baby monitor, microwave oven, Bluetooth, wireless LAN. Which of
the following is likely to interfere with the 2.4GHz wireless access
point and disable its connection?
A. Incandescent lighting
B. Electrostatic Discharge (ESD)
C. Cordless phones
D. The access point is next to a speaker

Question: 16
__________ is the fastest and most modern interface used as an expansion
method for external peripherals, such as mice, web cams, scanners, and
printers, and is popular on laptops and desktops alike.

A. Parallel
B. PS/2
C. USB
D. ATA

Question: 17
Windows XP is a line of operating systems produced by Microsoft for use
on personal computers, including home and business desktops, laptops, and
media centers. The most common editions of the operating system are
Windows XP Home Edition and Windows XP Professional. Refer to the
following installation options, which THREE are effective for this
operating system?

A. Factory recovery partition

B. Network installation
C. Installation from Microsoft.com
D. Windows CD installation

Question: 18
Which kind of laptop was designed to look and function likes a paper
notebook?

A. Luggable
B. Tablet
C. Netbook
D. Notebook

Question: 19
A change from a 32-bit to a 64-bit architecture is a fundamental
alteration, as most operating systems must be extensively modified to
take advantage of the new architecture. One ofthe reasonswhy 64-bit
architecture is better than 32-bit architecture is
because the 64-bit processor:

A. provides use of PCIe X16 expansion slots.

B. provides access to larger hard drive partitions.
C. provides addressing of memory beyond 4GB.
D. provides use of more powerful video graphics accelerators.
Question: 20
Which of the following power states consumes the least amount of power?

A. G0
B. S1
C. S2
D. S4

Question: 21
In computing, __ is a commonly used name for a command-line utility that
provides disk partitioning functions in an operating system.

A. chkdsk
B. fdisk
C. format
D. convert

Question: 22
Which type of PC Card is used most often for expansion devices like
NICs,sound cards, and
so on?

A. Type I
B. Type II
C. Type III
D. Type IV

Question: 23
You are an IT professional in an international company. During your
working hours, a client calls you and states that there is something
wrong with the printer as it fails to print normally. And you notice that
there are many printing jobs waiting to be printed. As an experienced
technician, you immediately find out the solution, that is, to clear a
paper jam in the printer. However, the client believes that it is
necessary to reset the printer server. Under that circumstance, how to
respond to the user in an appropriate manner?

A. Thank the user for their concern ask the user open ended questions to
see what they think is the problem.
B. Fix the paper jam and then give the user some reference material so
they can research preventative techniques and be more involved in the
troubleshooting process.
C. Tell the user that there are indeed print jobs piling up but that the
printer has a paper jam and a technician is in the process of repairing
the issue.
D. Thank the user for their assistance with the problem; however, their
solution did not work and inform the user that the company has personnel
working on the problem.
Question: 24

You are installing a new graphics adapter in a Windows Vista system.

Which of the following expansion slots are designed for high-speed, 3D
graphics adapters? (Choose
two.)

A. USB
B. AGP
C. PCI
D. ISA
E. PCIe

Question: 25
NTFS supersedes the FAT file system as the preferred file system for
Microsoft's Windows operating systems. NTFS has several improvements over
FAT and HPFS (High Performance File System)such as improved support for
metadata and the use of advanced data structures to improve performance,
reliability, and disk space utilization, plus additional
extensions such as security access control lists (ACL) and file system
journaling. How to successfully translate a FAT file system into an ntfs
file system with zero data leakage?

A. convert
B. fdisk
C. diskpart
D. format