IPD

Name JOB DESCRIPTION

Senior Technical Output Analyst - Multinational

Global Team

IPD
IPD is a global information business, dedicated to the supply of independent market indices and
portfolio benchmarks to the property industry. It is a successful multinational company operating in
the UK and over twenty other countries and its client base ranges from leading investment banks to
fund managers and property companies across the globe.

The purpose of the job

Based in London the Multinational – Global Team is part of IPD Group Services; primarily focused
on servicing large global clients and multinational fund management houses, with a particular focus
on the client development side. In addition the team identifies optimization and implementation of
new processes and procedures for new and existing products across the range of international
clients. The initial focus is on serving the service delivery and client management functions in an
integrated manner with clearly identified business targets within the company’s budget.

Reports to
Director Multinational - Global Team

Key responsibilities
The role will involve the following activities:
• Management of the output side of the multinational team
• Initiate, document and improve existing business processes and procedures.
• Analyse processes to establish and identify areas for efficiency and quality improvements.
• Propose, organise, document and validate requirements necessary to design or change
processes and/or software applications.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose
high-level information into details, abstract up from low-level information to a general
understanding, and distinguish user requests from the underlying true needs.
• Analyse data in an innovative way.
• Work with respective business units and IT, to recommend and implement improvements to
existing processes, procedures, and systems.
• Provision of process / technical supporting documentation to the Multinational Team
• Be the liaison between the local offices in terms of technical capability and support
• Provide transparency to the business and communicate progress to stakeholders
• Successfully engage in multiple initiatives simultaneously.
• Liaise with Business Solutions on scheduling and delivery times

Qualifications/Technical Knowledge
1. Minimum three years of experience documenting and analysing business processes
2. Minimum one year project management experience
3. Minimum one year team management experience
4. Demonstrable experience in process and quality improvement initiatives for data cleaning,
accounting, finance and logistics
5. Preferably experience in compliance initiatives in financial industry
6.. Fully proficient with MS Office or equivalent
 7. Good knowledge of Telnet and X-bar

Preferred skills and personnal attributes

1. Highly motivated and enthusiastic
2. Strong organisational and analytical skills
3. Strong time management skills
4. Aptitude to find solutions to problems with an open mind and challenge the status quo
5. Ability to work with different departments, regional offices and profiles of people
6. Well organised, thorough approach
7. Ability to learn quickly
8. Articulate with communication and presentation skills
9. Ability to adapt quickly to different situations and assess priorities

Career opportunities
The position provides the opportunity to work in a fast moving business and to significantly
contribute to the key objective of improving efficiencies within the business while improving the
quality of product delivered. Working in the Multinational department provides a unique opportunity
to work in an integrated team comprising the functions of service delivery, client management and
business development. The opportunity of working with the different departments, coupled with the
knowledge gained on IPD processes, procedures and methodologies, provides good opportunities
for future career progression within other departments at IPD and its network of subsidiaries.

Alignment to IPD values

The job holder must be able to live by IPD's values. This will be standard in all person specifications

Teamwork: Actively helps others, while meeting their own deadlines

Quality: Adds value to client’s business by understanding client’s priorities and needs and delivers a
high quality service.

Innovation: Brings new ideas and initiatives to improve the way things are done.

Decisiveness: Makes well informed decisions by conferring with relevant people and understands
the wider implications of decisions and communicates accordingly.

Integrity: Shows consistency in message and deed. If we say we will do something we will commit
to it and respond honestly to difficulties.