1LIGIA ZAMBRANO

1880 King Edward Drive

Kissimmee, FL 34743
407.259.1046
ligia.bba.mba@gmail.com

CAREER OBJECTIVE
An operational position focused college admissions or student retention which utilizes my career
and educational background. Fluent in English and Spanish (read, write, speak).

AREAS OF EXPERTISE
 Recruiting and Training  B2B, Direct, &
 Visa Procedures Teleprospecting
 Sales & Retention  Special Event Planning
Specialist  Customer Service / Client
 Payroll Processing Relations
 Contract Negotiation  Project & Operational
 Conflict Resolution Management
 Overhead Cost Control
 Record Auditing

Key Achievements:
 Exceeded student retention goals by 4% - 14% every quarter; increased
enrollment and retained current students by planning and organizing
student events, fundraisers for charities, luncheons and social
educational gatherings, Strayer University
 Reduced student drop-out rate for Orlando East campus to 2% (lowest on
record and less than the regional average of 5%), Strayer University
 Visa paperwork preparation for F-1 International Students and E-Class
sponsorship for international faculty, Strayer University
 Created thousands of dollars in yearly savings by negotiating standing
order contracts with suppliers such as McKesson; received a discount of
12% - 14% on standing order products and 10% on additional items,
Clermont Surgical Center
 Recruited top performing physicians by controlling overhead costs in
order to offer endoscopic and surgical costs at 45% and 35% lower
respectively than hospital rates, Clermont Surgical Center
 Strategically planned clinical staff training around surgical schedule to
avoid overtime costs and reduce reimbursements for trainers, Clermont
Surgical Center
 Played a solid role in lowering payroll and training costs, Clermont
Surgical Center
LIGIA ZAMBRANO
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 Negotiated a combination contract which lowered bio-hazard waste cost

from $1.15 to under $0.95 a pound by adding a laundry contract to
current service which lowered laundry service costs as well-total of 12%
savings per year, Clermont Surgical Center
 Received multiple Customer Service and Operational Achievement
awards from supervisors, regional directors, and student/patient opinion
surveys, Strayer University & Clermont Surgical Center

ACADEMIC CREDENTIALS
STRAYER UNIVERSITY, Orlando, FL 2010
MBA – Project Management, President’s List: GPA 4.0

STRAYER UNIVERSITY, Orlando, FL 2009

BBA – Legal Studies

MANDLE COLLEGE OF ALLIED HEALTH 2004

Associate of Science – Surgical Technology & Science

CAREER TRACK
STRAYER UNIVERSITY, Orlando, FL

Student Support Coordinator, 2009 – 2010

 Oversaw the timely enrollment of continuing students, including
associated retention activities with assigned student advisees
 Solicited feedback from students withdrawing from the University and
provided guidance and/or assistance for re-enrollment of out-of-school
continuing students
 Presented student feedback to campus management garnered from
conversations with continuing students
 Served on numerous regional committees for student retention and
faculty training sessions.
Academic Assistant, 2007 – 2008
 Oversaw full-scope administrative assistant responsibilities to Campus
Dean, including scheduling appointments, greeting and assisting
students, assisting Academic Counselors, distributing Faculty
correspondence, preparing statistical reports, phone reception duties,
controlling timesheets, inputting academic department payroll information,
maintaining employment packages, assisting with hiring process of new
faculty members/academic staff, processing student evaluations, entering
class schedules into the system and tracking class registration
 Provided exceptional customer service while interacting with faculty and
staff on behalf of the Academic department
 Successfully ensured Faculty complied with reporting deadlines and that
Faculty members had all necessary books and supplies
CLERMONT SURGICAL CENTER, Clermont, FL

Surgical Purchasing Manager / Technologist, 2006 – 2007

 Controlled overhead costs by sourcing the best clinical (surgical and non-
surgical) merchandise at the lowest cost as well as all edible items for
patient consumption
 Effectively lowered costs by selecting suppliers, negotiating contractual
pricing / grant contracts that ensured timelines, supply and demand were
met; worked closely with A/P department to ensure timely payments in
order to negotiate better prices
 Conducted extensive research and remained updated with sales records,
current inventory levels, foreign and domestic suppliers and changes /
upgrades with current medical surgical procedures
 Play a solid role with the recruitment of new surgeons for operating and
endoscopic rooms and arranged training for clinical staff; attended
medical conferences and meetings to attract new physicians
 Assisted surgeons as required

LANYCLA ENTERTAINMENT, New York, NY

Spanish Bilingual Executive Assistant / Personal Assistant to CEO, 2001

– 2005
 Oversaw full-scope executive assistant responsibilities in a fast-paced,
including supporting the CEO/President with both personal and business
matters, coordinating travel arrangements, scheduling appointments,
calendar management, composing correspondence and assisting with
various projects

EMPIRE BLUE CROSS, Islandia, NY

Blue Shield Claims Examiner, 1997 – 2001

 Accurately ensured that all information was supplied before eligible
payments were made by coding and processing claims forms for payment