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Name

Email
Handphone
Requester
Unit
Direct manager
Manager's email
Raising Request
Time & Date
Implementation
Change type Normal Non-developed

Brief description

Reason
Change

Old Status

New Status
Nguyen Van A
anv5@vpbank.com.vn
0909090909
Security Dept
Attach approval email of Dept/Center/Division Head here Nguyen Hong Nam
Namnh@vpbank.com.vn
20 Feb 2017 15h00
25 Feb 2017 20h00
Choose a value from drop box Operational
Impact level
No. Criteria Question
Critical
1 Downtime How long is service downtime violating SLA ?
2 Type of Customer Who are impacted customers?
3 Number of Customer How many customers are impacted?
Normal
4 Test before implementation Was this change tested before going live?
5 Test after implementation Will this change be tested after going live?
6 Area What are impacted areas?
7 Roll back How long is the rollback time?
8 Backup Is there a backup plan?
9 Architecture Does this change impact to architecture?
10 Security Does this change impact to security?
11 SLA Does this change impact to SLA?
12 Number of Service How many services are impacted?
13 Type of Service
Which services are impacted?
Which services are impacted?
Which services are impacted?
5
Answer Attachment Point
5
00min<=DT<05min 2
All types 5
0 1
3
SIT (or Tested on Test environmenAttach Test Records here 4
Partly Attach Test Records here 3
Whole bank 5
00min<=RB<05min 1
Yes 1
Yes Attach EA confirmation (if any) here 1
No Attach security confirmation (if any) here 5
Update to existing SLAs Attach new SLA (if any) here 3
2-5 3
4
T24 Copy this row if there are other services impacted 4
WAY4 4
RRT 4
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Plan
Task Description Starting
Time & Date
Notice before Thông báo thực hiện thay đổi đến những người 13:00
implementation liên quan

Backup 1

Backup

CREATE ROUTINE: -
VPB.AUTO.PROCESS.PAYMENT 13:30
Step 1 - VPB.CLR.INWARD.TRANS

CREATE RECORD: TSA.SERVICE,


BNK/VPB.AUTO.PROCESS.PAYMENT
14:00
- BATCH,
BNK/VPB.AUTO.PROCESS.PAYMENT
Step 2
Implementation
CREATE ENQ 14:30
Step 3 ENQ.NOFILE.VPB.CLR.INWARD.TRANS
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9

14:50
truy vấn ENQ
Test 1 ENQ.NOFILE.VPB.CLR.INWARD.TRANS
Test 2
Test after
Implementation Test 3
Test 4
Test 5
Test 6
Test 7
Test 8
Test 9
Notice after Thông báo kết quả thay đổi đến những người liên 15:10
implementation quan

Final result of
implementation
Attach evidences of Test after Implementation (such as capturing the screens)
Plan Log (Time & Date)
Ending Starting Ending
Implementer Implementer
Time & Date Time & Date Time & Date
Nguyễn Văn
13:10
Thức

Nguyễn Văn
14:00
Thức

Nguyễn Văn
14:30
Thức

Nguyễn Văn
14:50
Thức

Nguyễn Văn
14:55
Thức
Nguyễn Văn
15:30
Thức
Rollback condition

Plan
Task Description Starting
Time & Date
Notice before Thông báo thay đổi đến những người liên
rollback quan 5 phút
delete ROUTINE: -
VPB.AUTO.PROCESS.PAYMENT
Step 1 - VPB.CLR.INWARD.TRANS 5 phút

deleteRECORD: TSA.SERVICE,
BNK/VPB.AUTO.PROCESS.PAYMENT
- BATCH,
BNK/VPB.AUTO.PROCESS.PAYMENT
Rollback Step 2 5 phút
delete ENQ
ENQ.NOFILE.VPB.CLR.INWARD.TRA
Step 3 NS 5 phút
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Test 1
Test 2
Test 3
Test 4
Test after rollback Test 5
Test 6
Test 7
Test 8
Test 9
Thông báo kết quả thay đổi đến những
Notice after rollback người liên quan 5 phút

Final result of
rollback
Attach evidences of Test after rollback (such as capturing the screens)
Plan Log (Time & Date)
Ending Starting Ending
Implementer Implementer
Time & Date Time & Date Time & Date

Nguyễn Văn Thức

Nguyễn Văn Thức

Nguyễn Văn Thức

Nguyễn Văn Thức

Nguyễn Văn Thức


No Name Title Email Handphone
1 PIC
2 Responsible of impacted service 1
3 Responsible of impacted service 2

5 Denis Kotlyarenko Head of IT operations deniskotlyarenko@vpbank.com.vn 0931701031


6 CCR Team CCR it-change@vpbank.com.vn
7 it-sd Team SD it-sd@vpbank.com.vn
8 24/7 Team 247 dvkh@vpbank.com.vn
No. Evidence

System/Service 1

System/Service 2

System/Service 3

System/Service 4

System/Service 5

System/Service 6

System/Service 7

System/Service 8

System/Service 9

Impacted System/Service Owners (Signature and Full Name)


Time of getting evidence
Implementer
(Date & Time)

Implementer (Signature and Full Name)

Requester (Signature and Full Name)

Request Approver (Signature and Full Name)


NOT FILL IN THIS SHEET. FOR CHANGE MANA
Result

Final conclusion

Approval level Comment

CEO

CIO

IT Ops Head

Change Dept Head

Evaluation of Change team

Level of Approval

Point of Impact level 5


Change kind Normal

Impact level
No. Criteria Question

1 Downtime How long is downtime?

2 Type of Customer Who are impacted customers?

3 Number of Customer How many customers are impacted?

Test before
4 Was this change tested before going live?
implementation

Test after
5 Will this change be tested after going live?
implementation

6 Area What are impacted areas?

7 Roll back How long is the rollback time?

8 Backup Is there a backup plan?

9 Type of Service Which services are impacted?


9 Type of Service Which services are impacted?

10 Number of Service How many services are impacted?

11 Architecture Does this change impact to architecture?

12 Security Does this change impact to security?

13 SLA Does this change impact to SLA?

Which percentage of incident caused by


14 Incident of Service changes of this service?

Incident of Which percentage of incident caused by


15 implementing team changes of this implementing team?
ET. FOR CHANGE MANAGEMENT ONLY
Attach Incident document here

Attach approval email (if any)


Comment Approved? in this column

N/A

Yes

Yes

Yes

5
Normal

Change kind
Project Emergency Normal Standard
Very High (4.8 - 5) IT Ops Center IT Ops Center
CEO CIO Head Head

High (4.5 - 4.79) IT Ops Center Change Dept Change Dept


CIO Head Head Head

Medium (3 - 4.49) Change Dept Change Dept Change Dept


CIO Head Head Head

Low (1 - 2.99) IT Ops Center Change Dept Change Dept Change Dept
Head Head Head Head
Value Point Requester CCR Point
0min 1x 1
00min<=DT<05min 2x 2
05min<=DT<15min 3x 3
15min<=DT<30min 4x 4
30min<=DT 5x 5
Internal Normal 1x 1
External Normal 2 2
Internal VIP 3 3
External VIP 4x 4
All types 5x 5
0 1x 1
0<n<10 2x 2
10<=n<100 3x 3
100<=n<500 4x 4
500<=n 5x 5
SIT, UAT & Performance (or Evidence o 1x 1
SIT & UAT 2x 2
UAT 3x 3
SIT (or Tested on Test environment) 4x 4
No 5x 5
Fully 1x 1
Partly 3x 3
No 5x 5
1 department 1x 1
From 2 departments in 1 branch 2x 2
From 2 branches in 1 region 3x 3
From 2 regions 4x 4
Whole bank 5x 5
00min<=RB<05min 1x 1
05min<=RB<15min 2x 2
15min<=RB<30min 3x 3
30min<=RB 4x 4
No rollback plan 5x 5
Yes 1x 1
No 5x 5
All 5x 5
T24 4 4
WAY4 4x 4
I2B 4x 4
OCB 4x 4
LDAP 4x 4
EbankUtil 4x 4
RRT 4x 4
FinnOne 4x 4
CITAD 4x 4
Mobile Banking 3x 3
B2B 3x 3
VPN 3x 3
Alfresco 3x 3
BIDV payment 3x 3
Vietinbank payment 3x 3
VCB payment 3x 3
SWIFT payment 3x 3
Interbank Clearing payment 3x 3
Others 1x 1
<1 (Only some parts of 1 service) 1x 1
1 2x 2
2-5 3x 3
>5 4x 4
All 5x 5
Yes 5x 1
No 1x 5
Yes 5x 1
No 1x 5
No 1x 1
Update to existing SLAs 3x 3
New SLA 5x 5
00%<=IS<20% 1x 1
20%<=IS<40% 2x 2
40%<=IS<60% 3x 3
60%<=IS<80% 4x 4
80%<=IS 5x 5
00%<=IT<20% 1x 1
20%<=IT<40% 2x 2
40%<=IT<60% 3x 3
60%<=IT<80% 4x 4
80%<=IT 5x 5
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