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Gwendolyn E.

Miller
Permanent: P.O. Box 97, Warm Springs, VA 24484 C: (540) 679-9064
Local: 1817 Putter Ct Apt G, Harrisonburg, VA 22801 mille2ge@dukes.jmu.edu

EDUCATION:
James Madison University, Harrisonburg, VA, May 2018
Bachelor of Science: Hospitality Management, Minor: Business
Honors: Dean’s List, Spring 2016, 2017, Fall 2017

EXPERIENCE:
JMU Office of Advancement Gifts and Records, Student Assistant, Harrisonburg, VA, August 2016 – Present
 Update and ensure biographical information is current and accurate within the Ellucian Advance
computer program
 Use Microsoft Excel

The Inn at Gristmill Square & Waterwheel Restaurant, Waitress, Hostess, Front Office, Warm Springs, VA,
May 2017 – August 2017
 Filled multiple roles to provide guests with an excellent lodging & dining experience
 Assisted guests with choosing an appropriate wine & food pairing
 Worked quickly to turn tables for the following seating
 Answered phones, booked room & dining reservations, checked guests in and out, facilitated
payments for both rooms & dining

The Omni Homestead Resort, Spa Scheduler, Hot Springs, VA, June 2016 – August 2016
 Utilized the Spa Suite application within Resort Suite
 Arrived guests, scheduled appointments, settled payments via card payment or room charge,
answered phones, ran reports and ensured quality experience for guests

JMU Aramark, Extern, Harrisonburg, VA, September 2015 – December 2015


 Worked in the kitchen and the line of a buffet-style dining hall
 Served 5,000 students during the lunch rush
 Made pretzels at on-campus Auntie Anne’s

The Omni Homestead Resort, Baker 3, Hot Springs, VA, June 2015 – August 2015
 Baked several types of bread for 5 of the property’s dinning locations daily
 Worked on the dessert line in the Main Dining Room kitchen
 Followed recipes that yielded 120 – 700 pieces, assembled desserts, forecasted amount needed and
took note of what ingredients needed to be replenished

RELATED COURSES:
Beverage Management & Marketing, Fall 2017
 Focused on wine regions around the globe, growing conditions and grape varieties
 Participated in regional tastings and required to distinguish characteristics of each wine
Senior Seminar, Spring 2017
 Executed a client-oriented project and developed marketing materials for Sustainable Shenandoah
Valley RCE with a team
 Worked with Open Doors Homeless Shelter for a service project to raise money for bus passes and
awareness about homelessness in the area
INTERNATIONAL EXPERIENCE:
JMU Semester in Florence, Italy, Spring 2017
 Italian Culture & Wine: Focused on Italian wines, their characteristics,
 Culinary Arts & Menu Management
 Planned & organized weekend trips to surrounding countries to be immersed in the culture
 Adapted to unexpected changes & new environments

CAMPUS INVOLVEMENT
Brother, Alpha Kappa Psi Professional Business Fraternity, JMU, Fall 2015 – Present
Alternative Weekend Break Co-Leader, Lynchburg Grows, Lynchburg, VA, February 2018
Participant, The Big Event, Semester in Florence, Florence, Italy, April 8, 2018

CERTIFICATIONS:
ServSafe Food Protection Manager
TiPS On Premise
CVent Supplier Network Student Certification

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