Neen Eee eee Customer Perspective Customer Satisfaction - % of customers satisfied with timeliness - % of customers satisfied with quality Effective Service Partnership = % of customers satisfied with the responsiveness, cooperation, and communication skills of the acquisition office Internal Business Processes Perspective ‘Acquisition Excellence: Effective Quality Control System. - Ratio of protests sustained by General ‘Accounting Office and Court of Federal Claims Acquisition Excellence: Effective Use of Alternative Procurement Practices - Number of actions using Electronic Commerce Fulfilling Public Policy Objectives ~ % achievement of socio-economic goals ~ % competitive procurement of total procurements Learning and Growth Perspective Information Availability for Strategic Decision making - The extent of reliable management information Quality Workforce - % of employees meeting mandatory qualification standards Employee Satisfaction: Quality Work Environment ~ % of employees satisfied with the workenvironment Employee Satisfaction: Executive Leadership - % of employees satisfied with the professionalism, culture, values and empowerment Financial Perspective Minimizing Administrative Costs ~ Cost to spend ratio Maximizing Contract Cost Avoidance ~ Cost avoidance through use of purchase cards ~ % of prompt payment interest paid of total $ disbursed