** FREE PREVIEW VERSION **

[Organization logo] Commented [9A1]: All fields in this document marked by

square brackets [ ] must be filled in.
[Organization name]

Commented [9A2]: If you want to find out more about the role
INTEGRATED MANAGEMENT SYSTEM MANUAL of the Quality Manual in the new version of the standard, see:
article: The future of the Quality Manual in ISO 9001:2015
http://advisera.com/9001academy/knowledgebase/the-future-
of-the-quality-manual-in-iso-90012015/
free online course: ISO 9001 Foundations Course
http://training.advisera.com/course/iso-90012015-foundations-
course/
free online course: ISO 14001:2015 Foundations Course
Code: http://training.advisera.com/course/iso-14001-foundations-
course/
Version: 0.1 Commented [9A3]: All fields in this document marked by
square brackets [ ] must be filled in.
Created by:

Approved by:

Date of version:

Signature:

Distribution list Commented [9A4]: This is only necessary if document is in

paper form; otherwise, this table should be deleted.

Copy Returned
Distributed to Date Signature
No. Date Signature

©2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the License Agreement.
[organization name]

Change history
Date Version Created by Description of change

0.1 9001Academy Basic document outline

Table of contents
1. ABOUT THE ORGANIZATION ................................................................................................................4

1.1. ORGANIZATIONAL STRUCTURE ....................................................................................................................... 4

2. PURPOSE, SCOPE AND USERS ..............................................................................................................4

3. TERMS AND DEFINITIONS....................................................................................................................4

4. CONTEXT OF THE ORGANIZATION........................................................................................................4

4.1. UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT ..................................................................................... 4

4.2. UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES.............................................................. 4
4.3. DETERMINING THE SCOPE OF THE INTEGRATED MANAGEMENT SYSTEM ................................................................. 5
4.4. INTEGRATED MANAGEMENT SYSTEM AND ITS PROCESSES ................................................................................... 5

5. LEADERSHIP .....................................................................................ERROR! BOOKMARK NOT DEFINED.

5.1. LEADERSHIP AND COMMITMENT ....................................................................... ERROR! BOOKMARK NOT DEFINED.

5.1.1. General............................................................................................ Error! Bookmark not defined.
5.1.2. Customer focus ............................................................................... Error! Bookmark not defined.
5.2. IMS POLICIES ............................................................................................... ERROR! BOOKMARK NOT DEFINED.
5.3. ORGANIZATIONAL ROLES AND RESPONSIBILITIES ................................................... ERROR! BOOKMARK NOT DEFINED.

6. PLANNING ........................................................................................ERROR! BOOKMARK NOT DEFINED.

6.1. ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES ................................................. ERROR! BOOKMARK NOT DEFINED.
6.1.1. General............................................................................................ Error! Bookmark not defined.
6.1.2. Environmental aspects .................................................................... Error! Bookmark not defined.
6.1.3. Compliance obligations ................................................................... Error! Bookmark not defined.
6.2. IMS OBJECTIVES AND PLANNING TO ACHIEVE THEM .............................................. ERROR! BOOKMARK NOT DEFINED.
6.3. PLANNING CHANGES ...................................................................................... ERROR! BOOKMARK NOT DEFINED.

7. RESOURCES ......................................................................................ERROR! BOOKMARK NOT DEFINED.

7.1. RESOURCES .................................................................................................. ERROR! BOOKMARK NOT DEFINED.

Integrated Management System Manual ver. [version] from [date] Page 2 of 5

©2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the License Agreement.
[organization name]

7.2. COMPETENCE ............................................................................................... ERROR! BOOKMARK NOT DEFINED.

7.3. AWARENESS ................................................................................................. ERROR! BOOKMARK NOT DEFINED.
7.4. COMMUNICATION ......................................................................................... ERROR! BOOKMARK NOT DEFINED.

8. OPERATION ......................................................................................ERROR! BOOKMARK NOT DEFINED.

8.1. ORGANIZATIONAL PLANNING AND CONTROL........................................................ ERROR! BOOKMARK NOT DEFINED.

8.2. REQUIREMENTS FOR PRODUCTS AND SERVICES .................................................... ERROR! BOOKMARK NOT DEFINED.
8.3. DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES ...................................... ERROR! BOOKMARK NOT DEFINED.
8.4. CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES ............... ERROR! BOOKMARK NOT DEFINED.
8.5. PRODUCTION AND SERVICE PROVISION ............................................................... ERROR! BOOKMARK NOT DEFINED.
8.6. RELEASE OF PRODUCTS AND SERVICES ................................................................ ERROR! BOOKMARK NOT DEFINED.
8.7. CONTROL OF NONCONFORMING OUTPUTS .......................................................... ERROR! BOOKMARK NOT DEFINED.
8.8. EMERGENCY PREPAREDNESS AND RESPONSE........................................................ ERROR! BOOKMARK NOT DEFINED.

9. PERFORMANCE EVALUATION ............................................................ERROR! BOOKMARK NOT DEFINED.

9.1. MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION ................................... ERROR! BOOKMARK NOT DEFINED.
9.1.1. General............................................................................................ Error! Bookmark not defined.
9.1.2. Customer satisfaction ..................................................................... Error! Bookmark not defined.
9.1.3. Analysis and evaluation of compliance ........................................... Error! Bookmark not defined.
9.2. INTERNAL AUDIT ............................................................................................ ERROR! BOOKMARK NOT DEFINED.
9.3. MANAGEMENT REVIEW .................................................................................. ERROR! BOOKMARK NOT DEFINED.

10. IMPROVEMENT ............................................................................ERROR! BOOKMARK NOT DEFINED.

10.1. GENERAL ..................................................................................................... ERROR! BOOKMARK NOT DEFINED.

10.2. NONCONFORMITY AND CORRECTIVE ACTION ....................................................... ERROR! BOOKMARK NOT DEFINED.
10.3. CONTINUAL IMPROVEMENT ............................................................................. ERROR! BOOKMARK NOT DEFINED.

Integrated Management System Manual ver. [version] from [date] Page 3 of 5

©2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the License Agreement.
 [organization name]

1. About the organization

1.1. Organizational structure Commented [9A5]: Adapt to organization’s needs.

CEO

Sales and Production and Warehousing and Finance and Human

Marketing dpt. Service Provision dpt. Transport dpt. Accounting dpt. Resources dpt.

Figure 1: Organizational chart

2. Purpose, scope and users

The Integrated Management System Manual documents the management system of [organization
name] and demonstrates the capability of [organization name] to continuously provide products and Commented [9A6]: If Quality Management System is applied
only to part of organization, name that part of organization.
services that address customers’ and interested parties’ requirements by complying with
requirements of ISO 9001 and ISO 14001.

3. Terms and definitions

For the purpose of this Integrated Management System Manual, [organization name] references the
terms and definitions listed in the ISO 9000:2015 “Quality Management Systems Fundamentals and
Vocabulary” document and definitions listed in the ISO 14001:2015 “Environmental management
systems — Requirements with guidance for use.”

The latest revision of this document applies.

4. Context of the organization

4.1. Understanding the organization and its context

[Organization name] considers the context of the organization according to the Procedure for
Determining the Context and Interested Parties.

4.2. Understanding the needs and expectations of interested parties

Integrated Management System Manual ver. [version] from [date] Page 4 of 5

©2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the License Agreement.
[organization name]

[Organization name] has determined the interested parties and their needs and expectations
according to the Procedure for Determining the Context and Interested Parties and listed them in
the List of Interested Parties.

4.3. Determining the scope of the Integrated Management System

[Organization name] has determined the boundaries and applicability of the Integrated Management
System in the Scope of Integrated Management System.

4.4. Integrated Management System and its processes

[Organization name] has established and implemented the IMS, which is maintained and continually
improved according to the requirements of the ISO 9001:2015 and ISO 14001:2015 standards
including processes needed and their interactions.

[organization name] determined the processes needed for the IMS and their application through the
organization.

[Organization name] determined required inputs and desired outputs of the processes, criteria and
methods needed for effective operation and control of these processes, as well as resources needed
and responsibilities and authorities for processes in the Quality Plan. Sequences and interactions
between the processes are described in Figure 2: Process Map.

** END OF FREE PREVIEW **

To download full version of this document click here:

http://advisera.com/9001academy/documentation/ims-manual/

Integrated Management System Manual ver. [version] from [date] Page 5 of 5

©2016 This template may be used by clients of EPPS Services Ltd. www.advisera.com in accordance with the License Agreement.