Available online at http://www.nrjp.co.

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Journal of Industrial Relationship,

National Research
Corporate Governance & Management Explorer & Journal Publication
Vol. 1, Issue, 02. 20-27p, August, 2017

Review Article
Organizational Structure and Functioning in Tata Consulting
Services
Vaibhav Labhane*
Senior Engineer, Tata Consultancy Services, Lead, UK.

Abstract

The historical background, total revenue, product quality, number of employees, subsidiaries and other
aspects of the information technology organization surveyed help the development of the Indian
information technology industry at the national and international level. It tells how this sector has grown
at a pace and has become a prominent part of the global economy. Its contribution is to introduce new
technologies and revolutionize the information technology revolution. It helps provide employment for
population growth and creates wealth for the economy. It not only increases the level of people, but also
helps to change people's minds. Here we edit the working culture of the TCS company.

Keywords: TCS, Finances, Recruitment, HR Organization, Employee Relation.

Copyright©2017, Vaibhav Labhane. This is an open access article for the issue release and distributed under the NRJP Journals License,
which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Introduction
The information technology industry plays Services, Infosys, and Wipro make an
an important role in the welfare of society, important contribution to making India a
especially by providing quality products to superpower country in information
customers in areas such as education, health, technology.
and disaster management. The industry
invests a lot of welfare by providing its Tata Consulting Services (TCS)
employees with various facilities. The Organization:
information technology industry is a Tata Son Limited began its leadership in
knowledge industry that focuses on lifelong 1968 to address management issues through
education and contributes to the the effective use of Tata Consultancy
development of human resources(1). Services (TCS), a holding company, a
Information technology has made an holding company. In the eighties and
important contribution to India's GDP nineties, Tata Consulting Services invested
growth. Information technology heavily in research and development of
organizations such as Tata Consultancy software engineering practices and

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 Organizational Structure and Functioning in Tata Consulting Services
Vaibhav Labhane
standards, software quality assurance,
software project management, software
processes and related statistics, software
engineering, and software technology(2).
Tata Consultancy Services today is a leader
in information technology organizations in
India. The chairman of this organization is
R.N. The company's Tata and head office
are located in Mumbai. The company is
growing at a considerable pace, with sales of
Rs.18533.72 for the fiscal year ending
March 31, 2008, when the listed company
spent the past four years with a CAGR of
23.8% recorded in time. The net profit of the
company has increased to Rs. Rs. 450.876
billion (23.7 percent of gross income) in
2008 compared to Rs.3757.29 billion (Rs.
24.79 of total income) of the previous
yea(3)r. For the fiscal year ending March 31,
2008, the Company has gross working
income of Rs.18979.67 billion.
Companies that perform large, end-to-end,
mission-critical projects in diverse business
and technology domains can continue to
invest in innovation and technology. The
company has 155 offices worldwide. In the
year 2007-08, the company opened a center
in Cincinnati, USA and a large center in
India in Hyderabad and Pune. Large outdoor
delivery centers are located in Hungary,
Brazil, Chile, Uruguay and China. The
United Kingdom and Europe account for
28.99 percent of consolidated revenue, while
the United States remains the largest market
and contributes 50.77 percent(4). - Tactical
consulting and system integration - Tactical
consulting services utilize expertise in
service practices - Development and
maintenance of e-business applications,
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construction, technical consulting,
engineering services, electronic security,
major projects, quality advice and
infrastructure development and management
Banking, insurance, financial services,
telecommunications, manufacturing and
process industries, transportation, medical,
government and utility global customers(5).
Tata Consultancy Services is committed to
continually improving quality and processes
in a rapidly growing environment. The Tata
Consulting Service organization maintains
domain specific certifications AS9100,
ISO13485 and TL900. General Motors
(GM), Ford Motor Company, General
Electric, Citibank, IBM, British Telecom,
Lucent Technologies, AXA Insurance and
US utilities are included in the customer list.
TCS has pioneered a global delivery
network ModelTM that consumers can view
as a key differentiating factor. The year
2007-2008 is driven by excellence and this
is evident in the July 29 (Tata Consulting
Service), which won the 2007 Tata Group's
prestigious' Sustainable Business Excellence
Award(6).
Tata Consulting Services organization is
renowned for its good human resource
practices. The company is a truly global
company with a diverse employee base and
over 108,000 employees from other
countries. At the end of 2008, non-Indian
citizens hired 9.1% of the total number of
employees. In 2008, the proportion of
women working in the company increased
from 26% last year to 28%. During the year,
the company recruited 22,116 employees(7).
The Tata Consulting Services organization
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 Journal of Industrial Relationship, Corporate Governance & Management Explorer
Vol. 1 Issue 2, 2017
encourages employees to pursue personal
growth and higher meaning by providing a
platform for creativity, expression, social
initiatives and peoples. The Tata Consulting
Service organization basically pioneered the
concept of 'Global Village', an event where
employees can learn about other cultures.
The HR function of the Tata Consultancy
Services organization has been reshaped and
tightly integrated with business units to
achieve senior employee satisfaction(8, 9).
In 2007-08, the company received the "Data
Quest Best IT Employer Award" for the
fourth consecutive year.
Tata Consultancy Services has been awarded
RASBIC - Recruitment and Human
Resource Achievement for the second
consecutive year in 2007-08. TCS remains
12.6% lower in 2008 than 12.6%. Tata
Consultancy Services has established
Maitree, a group of employees and their
families around the world, to stimulate them
with meaningful activities such as music,
dance and sports. In addition to these
activities, such as reaching a similar
initiative similar to AIDS education off
various, create MAITREE vehicles for
community service and volunteerism(10).
The company operated several subsidiaries
in early 2009. Some of the subsidiaries are
as follows
 Tata Consultancy Services
(Morocco) SARL AU,
 Tata Consultancy Services (Africa)
(PTY) Ltd,
 Tata Financial Management LLC,
 Tata Consultancy Services (South
Africa) (PTY) Ltd.,
 IT Consulting Services etc.
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Tata Consultancy Services covered in the
present study is a software centre which is
located at Noida (www.tcs.com; www.
infoindia.com; www.moneycontrol.com).
The function of human resource
management system:
Define organization's installation and
configuration, organizational structure and
hierarchy, organizational structure and
hierarchy update Define classification and
hierarchy of employees and access and set
management access Level of Approval: TCS
confirmed the same HRMS function.
Recruitment and Change Tracking
Process:
With respect to recruitment, ads will appear
in newspapers and magazines at different
times. This process includes processing of
applications, written tests, group
discussions, and update lists for campus
recruitment, maintenance staff, 71 service
records and maintenance of employee
benefits. Tracking changes in TCS consist of
salary amounts, allowances and claims
processing, loans and loans. In addition, the
presence management system effectively
tracks the sliding grilles, the presence
registers are monitored by late arrivals,
exceeded, and the data interface records and
generates interface reporting. For training
modules, there is a track in terms of budget
allocation, internal training programs,
educational institutions, training requests,
after exercise details and details of post-
training task assignments. Finally,
performance appraisal management can also
track the details of the appraisal executive
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 Organizational Structure and Functioning in Tata Consulting Services
Vaibhav Labhane
and employee publicity detail review, with pressure of time to compete with ESOP-
appropriate performance reports(11). based compensation structure of listed
industry rival. TCS takes a solid step that
HR planning process: differentiates wages at the same level and
The process of the staff at TCS consists of connects the performance of the business
monitoring information to help determine unit directly(12).
the employee's performance, management
information reports and details to maintain Figure 1 illustrates the role of HR as an
current employee information, transmission. accelerator. So whether you're hiring or
developing a career, HR is a catalyst to start
TCS shifts to performance-based pay and institutionalize processes. Managing all
structure: functionality for all employees is difficult,
TCS changes the payroll structure and but the smoothness of the activity is
applies a variety of compensation depending interesting. The HR structure that allows
on performance. The biggest software flexibility and authorization is the solution.
consulting talent - already well under the

Figure 1: The role of HR as an accelerator.

The Figure 2 illustrates that the HR head at
each region has a sufficient degree of
authority to carry out relevant functions and
yet the corporate is easily accessible for
advice and guidance. Such a structure
promotes sharing of best practices across the
regions and the institutionalization of the
best across the regions(13).
TCS believes in the strength of human
resources and focuses primarily on
recruiting functions. A good recruiting
process is a great foundation for your
organization. In a dynamic software industry
with a demand for supply, it is the quality of
employees and staff that determines the
success of an organization. Due to the highly
complex process direction in human

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 Journal of Industrial Relationship, Corporate Governance & Management Explorer
Vol. 1 Issue 2, 2017

resource practices, system thinking is the talent with a good recruitment process to
key to designing all the designs of all TCS train interviewing skills (Figure 3) at a
HR practices. This is a simplified "waterfall certification body(14).
recruitment process" that fosters world-class

Figure 2: The Authority and Organization of HR.

The authentication process contains a list of
parameters that must be met. This includes
library facilities, standard access keys, full-
time faculty, and the number of computers
versus students. The verification process is
done through a software program based on a
checklist. Because human resource groups
are used to use technology to maintain
objectivity, the accuracy of the data is also
important(15).

Figure 3: The Recruitment Process.

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 Organizational Structure and Functioning in Tata Consulting Services
Vaibhav Labhane
The best and lowest of the training:
TCS has a reputation for having the best
educational facilities for its employees.
Little is known about the structured skills
training offered to new employees, but it is
hardly known that human resource groups
play an important role in organizing
participants and preparing them to work in
teams and cultures Understanding(16).
Best maintenance
When business loyalty ceases and demand
for qualified software resources is
enormously high, the strength of TCS lies in
employee maintenance and development.
The low discharge rate is also amazing. TCS
continually assesses human resources
policies because it determines whether an
employee is on the go. In a survey of IT
market experts, 43% of respondents
identified "lack of career improvement" as a
major source of revenue. Another study
found that people are able to join because of
the labor culture and rewards, but their job
satisfaction is low(17).
People Management, TCS Style:
The TCS, Gurgaon and Noida centers were
the first to obtain the People Capability
Maturity Model (PCMM) Level 4
certification. The process of the People
Capability Maturity Model consists of the
following steps:
1. The questionnaire is sent at 20% of the
labor force.
2. Interviews with owners, especially HR
departments and management staff;
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3. Talk with staff; Interpretation of all data
performed;
4. Strengths and weaknesses were revealed,
and the organization notified and
commented on it.
5. A manager dedicated to ensuring the
growth of people within the organization
with a section head that promotes growth.
6. Final rating if the company stays at that
level.
Conclusion
In TCS, the HR management function is a
system module called Human Resource
Management System (HRMS). This feature
allows HRMS to manage promotions,
escalations, agents, vacations, and more. The
system also collects reports on the periodic
details of each employee and the effective
use of labor throughout the organization(18).
In addition, the functions of HRMS typically
include organization setup and
configuration, organizational structure and
hierarchy definition and update, employee
classification and hierarchy definition and
maintenance, and access and authorization
level settings.
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