Design Document for

Being Mindful of Your Emotions (aka EQ @ ECU)

By Rhonda Sharpe
 Support an organizational culture grounded in service and the five core values: Honesty, Fairness, Integrity, Respect and
Purpose of the
Excellence by instilling accountability at the individual level (understand and control self-first – then build and maintain
Course relationships with others (co-workers and members))
 Create a shared vocabulary (vernacular) among all staff members
 Act as the foundation for future service-oriented trainings (e.g. Servant Leadership; Mindfulness in the Workplace)

 Age range: 18 – 80
Audience
 Tenure: >1 year up to 40+ years
Description
 Level of education: high school diploma – graduate degree

 Staff members will be able to identify and label core human emotions.
Major Course
 Staff members will be able to identify and label their own emotions as they feel them.
Objectives
 Staff members will be able to accurately identify the emotions/feelings of others based on verbal (and non-verbal) clues.
(Terminal) Based on their observations/assessments, staff members will then formulate empathetic statements.
 Staff members will be able to compose formulated responses based on a self-inventory of their own emotions and the
emotions of others.
 Staff members will engage in critical conversations – they will provide and receive feedback without becoming defensive
and maintain positive relationships with others.

 Classify the five core human emotions into their corresponding levels of intensity: high, medium and low.
Course Enabling
 Develop a list of the professional benefits of executing self-management and not succumbing to emotional triggers
Objectives causing irrational reactions.
 Observe and take note of most of their interactions with co-workers and members for a period of two (2) weeks. After the
two weeks, they will record and upload detailed descriptions of how they used social awareness strategies to formulate
responses and not knee-jerk emotionally charged reactions.
 Develop two different outcomes for one scenario – one exhibiting high emotional intelligence vs one exhibiting low
emotional intelligence.

RLO Enabling Classify five (5) core human emotions into their corresponding levels of intensity: high, medium and low (focus: self-
Objective awareness component of Personal Competencies)

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Learning At the end of each of the four main competencies (Self-awareness; self-management; social awareness and relationship
Assessment for management) there will be a certificate of completion. In addition, there is a certification at the end of the course to be included
Course in employee personnel files. This certification will be required for all new and existing staff.
Within each section, there will be quizzes, journaling exercises, online group discussion boards (asynchronous) to assist with
knowledge transfer.

 Matching definitions to terms

Learning
 Assessments/knowledge checks
Assessment for RLO
 Assigning low, medium, high emotions to base emotions

Instructional Blended online LMS (asynchronous) and instructor-led segments via Lync or Citrix (synchronous)
Delivery method for
Course (overall)

Instructional Emotional intelligence vocabulary terms; hands on learning; absorb and connect
Strategy for RLO

Media Text, audio, video, graphics

 Fonts – all fonts used will be sans serif and no more than two fonts will be used (e.g., Calibri (heading); Calibri (body); sizes
508
will range from 14-25 point; no italics will be used to emphasize concepts - to draw attention bold will be used.
Accommodations  Any external video will incorporate closed captioning to assist learners.
 Closed captioning for all slides.
 Volume level (or mute) will be controlled by the user.
 High contrast between text and background colors will be used.
 Previous/next buttons will be user controlled (will not automatically advance to next slide).
 Assessments will be able to be completed with voice-to-text capabilities enabled.

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 One main course consisting of two (2) competencies (personal and social) and four (4) sub-groups:
Course Structure
Description  Self-awareness (Personal)
 Self-management (Personal)
 Social awareness (Social)
 Relationship management (Social)

The four (4) sub-groups must be taken in prescribed order. However, within each sub-group, activities may be done in
alternating order as they all are geared toward the same objectives.
Face-to-face: Eight (8) hours total for entire course; each of the four (4) modules will be two (2) hours long
Seat Time of Course
Hybrid:

Seat Time of RLO 15-20 minutes

Task: Identify core emotions and categorize low, medium and high examples with appropriate core emotion.
RLO Outline
1. Introduction to emotional intelligence and first of four (4) modules: Self-Awareness
2. Introduction of five (5) core human emotions. (context)
3. Label core emotions.
4. Outline physiological changes associated with each core emotion. (i.e., anger may manifest through flushing of the face)
5. Display chart of core emotions with intensities of low, medium and high level variances of each.

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RLO Flowchart

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RLO # 34 total slides
Screens/Pages

Knowledge Checks ____Dichotomous (T/F, Y/N, etc.)

or Other ___5_Multiple Choice
Assessments or
Practices for RLO ____Multiple Select

_1___Drag and Drop

____Custom – describe; if appropriate, supply flowchart in an Appendix and reference it here.

____Other – describe

Rollovers/click _5_Rollovers
events
____Click Events
Top of Screen: Module title, Menu (dropdown); Notes (dropdown)
RLO Navigation
Player Bar (bottom of screen): Volume; closed captioning; play/pause button; seek bar; replay; previous and next buttons
[Dropdowns used in order to save space on slide while having information accessible throughout RLO]

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Screen Layouts for Title
RLO

Navigation

6
Character Interactions

Video

7
Knowledge Check / Assessment

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Development Tools Articulate Storyline 360; Paint; Microsoft Photoshop; PowerPoint; Microsoft Word
for RLO

Rhonda Sharpe will develop the initial course; however, OD Specialists will maintain the course. The course is being developed for
Ownership
Educators Credit Union located in Southeastern Wisconsin.
Course = 150 hours
Development Time
RLO = 30 hours
of entire course and
RLO

Support Book (Emotional Intelligence 2.0); stock images); Litmos LMS; Chrome or IE (browser)
requirements for
RLO and course

Project Please sign below indicating agreement with the proposed course plan and approving start-up of the storyboard and development
Sign-off [optional] phases.

Instructional Designer Date

Project Manager/Sponsor Date