EVOLVE BEYOND

OUT.SOURCING
ACHIEVE GROWTH WITH
HYPER.SOURCING
Activate efficiency - Prototypes with
PRO.SOURCING
UP your profits with
UP.SOURCING
MAXIMIZE possibilities with
MAX.SOURCING
GOOD
PEOPLE
GOOD
PROCESSES
GROW
BUSINESS
MESSAGE
FROM THE
CEO
Leaders can come up with the most awesome
of visions, but rest assured, victory is decided in
the battleground - staring the cannon in the face. morale more than having to spend your
Despite the humongous investments in time and
energy that go into planning, a sizeable
percentage of organizations end up with
precious little to show for. The reason is simple:
Although strategy happens first, it is execution-
first firms that usually end up breasting the
finishing tape before others.
WHICH BRINGS THE QUESTION:
ARE YOU MAKING
OUTSOURCING
A PART OF YOUR
EXECUTION PLAN?
If you're not, you're probably already behind in the next new opportunity or douse that fire. And
the race. Because nothing quite dents the driven by our 'results-no-matter-what' credo, it
does exact that – fetch you hard numbers,
precious time, funds and resources on competitive edge and undeniable ROI.
something you weren't born to do in the first
The logical fruition of three intuitive
place: your non-core tasks. For companies that
methodologies – Pro.sourcing, Up.sourcing and
have realized this and are committed to making
Max.sourcing – Hyper.sourcing dovetails the art,
outsourcing an integral part of their workflows,
science and craft of outsourcing to deliver
there is still the riddle of figuring out who the
unparalleled speed, agility, efficiency,
right partner might be.
productivity and profit gains.
At TBMGROWTH, we have been watching these
A whole new way of addressing nagging old
developments closely from both sides of the
bottlenecks, Hyper.sourcing is all about re-
fence – client's and service provider's.
booting, re-performing, re-growing.
Hyper.sourcing – our considered response to
the crisis - is something that we believe will For our partners, though, it simply translates to
make both the ends smile. joy. The joy of being able to return their gaze to
where it truly belongs – that big dream.
After all, Hyper.Souring is many outsourcings in
one. Born of our proprietary process thinking (that
combines analytics, industry skills and
technology), it is versatile and flexible enough to
seamlessly integrate with your own systems
quickly. Nurtured by our 'people-first' philosophy, Deepak Kaistha
it makes sure there's always somebody to explore Managing Director & CEO
deepakkaistha.com
HYPER.SOURCING A response to the lacunae and inconsistencies
that characterize the traditionalformat,

IS THE NEW
Hyper.sourcing is a unique methodology that lets
you get more out of your outsourcing operations
than you have ever thought possible. It is the

OUT.SOURCING
result of our proprietary process thinking, our
lets-get-it-done credo, and, most importantly, our
growth-at-all-costs approach.
With Hyper.sourcing, you outsource much more
than just your manpower& staffing mandates.
You outsource excellence, trust, dependability.
In return, you reap transformative impact in the
avatar of continuous, measurable and long-term
growth that is systematically achieved across three
minutely planned stages: Pro.sourcing, Up.sourcing
and Max.Sourcing.

Some of the unique benefits that Hyper.Sourcing brings to your table are:

HYPER.ROI Get ready to boost toplines and bottomlines perceptibly.

HYPER.OPTIMIZATION Save cost, effort & time by eliminating wastage at every step.

HYPER.DOMINATION Gain unmatched competitive edge over your market and peers via
boosted business efficacies, customized processes optimisation
and awesome technology edge.
 STEP BEYOND Activate a Prototype for Proficiency,
Proactivity & Professionalism with the
OUTSOURCING TBM-OUTSOURCE Difference.
WITH PRO.SOURCING You need a partner who doesn't just understand your unique needs, but can respond
accurately and quickly. Here's how our Prototype addresses both angles.

Access to global best practices available only to large MNC's.

Highly responsive & personalised service experience suite.

Solutions intuitively tailored to your business goals.

Easy, plug and play format.

Improved efficiencies & performance through world class quality standards.

The power to build talented teams with our proven recruitment prowess.

Ready talent pipe-lines for anytime, on-demand hiring.

Flexible pricing methodologies.

Tested networks + proven channels + dynamic reach.

A seamless, 24x7 extension of your team - synced to your time-zones & schedules.

Dedicated resource pool of industry veterans & domain experts.

Reduced risks – bypass the hazards of setting-up your own outfit.

HYPER.SOURCING Stage 1
 RISE BEYOND Up your ROI with the
TBM-OUTSOURCE Edge.
OUTSOURCING
WITH UP.SOURCING The consistent growth of our partners stems from our sustained signature edge:

Big cost-cuts (save upto 50 % in overheads + rentals + infrastructure + cost arbitrage).

Boosted ROI & profits (lower capex + customized, open-book pricing schemes).

Never-before customer satisfaction levels.

Quick Boot: Set-up-teams & go-to-market faster than ever.

100% data security.

HYPER.SOURCING Stage 2
२
 ACHIEVE BEYOND Maximize your Organization's Potential
with the TBM-OUTSOURCE Effect.
OUTSOURCING
WITH MAX.SOURCING Our proprietarily developed four-pronged operations capability framework
lets you break free and reach limits hitherto thought impossible.

PEOPLE POWER A hand-picked team of seasoned industry veterans who

TO THE MAX come with a no-excuses approach and a knack for
delivering results no matter what.

PROCESS SUPREMACY Analyse-advise-implement solutions that work for your specific

TO THE MAX mandates to optimize bottomlines and maximize impact.

TECHNOLOGY As early trend adopters, we deploy ahead-of-the-curve technologies

ADVANTAGE to engineer cost-effective, innovative and scalable solutions.
TO THE MAX

SECURITY FOCUS Our client's security comes first – reason why our systems and
TO THE MAX processes are part of an uber-secure work environment.

HYPER.SOURCING Stage 3
 ACTIVATING
HYPER.SOURCING Stage 3 MAX
SOURCING

ONE STAGE AT A TIME

SATISFACTORY
ROI

SIGNIFICANT
An up-close look at the journey of an organization's gradual maturity OPERATIONAL
IMPACT
towards the realization of its ultimate business goals
- via PRO, UP and MAX Sourcing.
DEMONSTRATE
COST AVOIDANCE

SATISFACTORY
Stage2
UP
RISK ADJUSTMENTS SOURCING
COMPLIANCE
STANDARDIZATION

TECHNICALFEASIBILITY&
RESOURCE AVAILABILITY

LEVERAGING
EXISTING
COMPETENCIES
Stage1 PRO
ALIGNMENT WITH
STRATEGIC PLAN
SOURCING

HYPER.SOURCING Stage 1, 2 & 3

 STRATEGIC
QUALITY
COMMITMENT DELIVERING SERVICE EXCELLENCE
TBM-Outsource has a robust quality management approach covering both transactional and
strategic quality. Our quality management framework is compliant to standard guidelines that
promote the culture of ‘Risk Based Thinking’ using proactive approach to assess the ‘Risk &
Opportunities’ for all the interested parties in order to provide our customers with a secured
service delivery environment.

Develop, implement, and effectively measure information security management

practices.

Follow a risk-based approach that is structured and proactive to help plan and
implement ISMS, resulting in an appropriate level of organizational security.

Implement suitable controls to establish, implement, maintain

and improve the ISMS.

Ensure that the right people, processes, procedures, and technologies are in place
to protect our customers' valuable information assets.

Protect the confidentiality, integrity, and availability of data resources.

Follow stringent compliances and establish an audit trail of all those who have the
access to client information.

Maintain well defined security policies regarding physical site security,

systems/network security, Information security, personnel security, Internet usage
policies and service level agreements.

Sourav Chatterjee
Senior Partner & Chief Technology Officer - TBM GROWTH
CONTACT CENTER BPO IT SOLUTIONS
Inbound Back Office Functions Data Management
Customer Service Underwriting process Data processing
Technical support Accounts and Finance Services Data Mining
Answering Service E-comm support services Data Cleansing
Inbound Sales Data verification and eExtraction
Order Taking
Human Resource Data Conversion
Upsell HR & Payroll Services
Recruitment Services Application Development
Outbound Mobile application development
KPO Mobile Application Marketing
Wechat and email Support
Research & Information Transcription
Lead generation Software Development
Content Development
Sales and Telemarketing
Content Moderation Web Services
Search engine Optimisation
Social Media Marketing
Web Design and Development
Chat and Email Support

SCOPE OF
SERVICES
Our versatile and inclusive service suite is acutely tailored to
serve the specific and niche demands of our global clientele.
 SERVICE CAPABILITY
360
GLOBAL DELIVERY CENTER

TALENT QUALITY

RESOURSES OPERATIONS SUPPORT

SKILLED QUALITY
TALENT POOL ASSURANCE
IMPROVEMENT
BEST CANDIDATES

OFFICE END-TO-END QUALITY CONTROL 24 X 7

BENCH STAFF ACTIVITY MONITORING
EQUIPMENTS STRENGTH SERVICE LEVEL FACILITY
MANAGEMENT MANAGEMENT
HARDWARE & SOFTWARE
PERFORMANCE HUMAN RESOURCES
INTERNET CONNECTIVITY METRICS
PAYROLL
CONTACT REVIEW
CENTER SYSTEMS MANAGEMENT IT SERVICES

SECURITY SPEED SCALABILITY

PROCESS
FIRST
When you outsource your process or staffing mandates with
us, in effect, you do much more than just that. You outsource
controls, confidence and trust. At TBM-OUTSOURCE, we hold
that sacrosanct. And make sure you reap the returns in more
ways than one.

One of the ways we keep our clients ahead of the game in an

increasingly competitive terrain, is sustained operational
excellence.

Our systemic, evolving and effective approach to business

operations impacts every chain of the value chain, and is the
result of several unique factors.

Fresh thinking (Our novel Hyper.Sourcing methodology is a

direct result of this), respect for best practices(something that
reduces wastage, optimizes resources and maximizes
performance), an eye on value generation (this is an extension
of our 'Growth DNA'), a 'process-first' approach (letting us
decipher method in the madness) and, perhaps most
importantly, our belief that 'There's gotta be a better way' -
ensures that we don't just meet our clients mandates and
expectations, but exceed them. More often than not.

The result?

Hard ROI for our clients, consistent growth for our partners
and robust relationships that only grow with time.

Anubhav Saxena
Executive Director & Chief Process Officer
TBM GROWTH
 REVIEWING CAPTURING CLIENTS'
AND DELIVERING BUSINESS REQUIREMENT

CLIENT
REPORT & SCOPING
TO THE CLIENT

AQUISITION
SOLUTIONS
DEVELOPED
DELIVERABLES
SIZED SCHEDULES ENGAGEMENT
SUCCESS
CRITERIAS -
UPDATED &
MAPPED

DELIVERY
APPLIED

MODEL
COMMUNICATION
WORKING TEAM
ENVIRONMENT REQUIREMENT Forum for a discussion or debate
DESIGNING, TESTING IDENTIFIED AND so that the best options are surfaced and addressed.
& GO/NO-GO DECISION UPDATED
TRIAL &ERROR
FLEXIBILITY
Getting inputs from the right people to produce outputs
and getting feedbacks to generate new inputs for the next cycle.

ACCELERATION
PROJECT MANAGEMENT TECHNICAL
INFRASTRUCTURE PLAN DEVELOPMENT
Practices that accelerate performance on all three levels:
& PARTNERING TOOLS IDENTIFICATION individual, team and organization.
AGREEMENTS SET UP
 COST LEADERSHIP

Increased reputation by reducing wasteful

activities and processes that raise a red flag at the
LOWER right time and resources can be leveraged.
COSTS

RISKS ADJUSTED

Maximising schedules linking dependent

tasks and leveraging resources ultimately
REDUCED reduces waste, including wasted time and
RISKS effort on the part of the highly skilled team.

QUANTUM MINDSET

Adequate cost and schedule estimates

increases the likelihood that a project
RELIABILITY

VALUE
will deliver benefits or services within
FACTOR budget and resource constraints.

PROPOSITION EXCELLENCE COMMITTED

Quality is built into the process that

helps effective decision making and
therefore high impact on outcomes.
QUALITY
ELEMENT

DISCIPLINED IMPLEMENTATION

Less rework & more adherence to the

plan delivers desired results on schedule
and simultaneously inc reseed profits.
EFFECTIVE
EXECUTION
STRATEGIC BUSINESS
& FINANCIAL IMPACT
 E-COMMERCE & MARKET PLACE

SHARING ECONOMY

MOBILE

OUR GROWTH STARTUPS

REAL ESTATE & ARCHITECTURE

PARTNERSHIPS HEALTHCARE

INDUSTRY FIN-TECH

HI-TECHNOLOGY

SPECIFIC EDUCATION

RETAIL

TRAVEL

MEDIA & ENTERTAINMENT

KEY PARAMETERS
& HIGH OUTPUT
OPERATIONS
Our managed services release your in-house teams
from the time consuming non- core processes to
ensure an undivided focus on the core business.
We facilitate achievement of performance goals for
our client whether they are aiming at considerable
financial savings or trying to install efficiencies and
best practices.
TBM has carved a niche for itself by focusing on a basic
yet persuasive objective of supporting the client’s
success. Our distinct client base spans, from small
businesses to start ups to giant technology companies.
We accomplish this collaboration by means of careful,
strategic investments in technology, processes, and
most significantly people.

The primary parameters taken into account prior to

outsourcing a process is the dependability, cost
effectiveness, previous work experience and most
significantly the methodology of the service provider. At
TBM , we create value for our clients by simply
Analysis of Requirements following a specialized six step outsourcing process.
This process helps us to ascertain seamless transition
and also quick completion of the
Technical Documentation project assigned to us
within the agreed time and
a pre-determined budget.
Project Prospectus

Project Tools and Techniques

Prototyping

Project Portfolio & Management Ranjith Kumar

Associate Partner & Head of Operations
TBM GROWTH
INFRASTRUCTURE
& FACILITIES
The infrastructure and facilities at TBM Growth Delivery Center offer a warm
and friendly working environment complemented by various support groups
that work around the clock to ensure smooth and seamless flow of operations.
Our infrastructure development is an ongoing investment, which will not only
keep pace with the technological innovations in the marketplace but also
meets the stringent security requirements of our clients.
SECURITY: Ensuring Data Confidentiality
24/7 building security and CCTV cameras
Integrated 3-level access control system using biometric authentication
Secure workstations and password control, with no removable hardware
128 byte encryption / 3-des VPN connections
CULTURE
RESOURCES &
RESPONSIBILITY
Our dedication to ethical behavior and corporate standards is steadfast and
uncompromising. We aim not only to increase our company’s and our clients’
profitability but also to improve the quality of life of our employees, to provide
value to the business and our clients, and to positively contribute to the local,
regional and global communities.
Equal opportunity employer.
Full time in-house recruitment capability.
Certified program management expertise.
Access to hiring portals, facilitate final interviews with end client.
Employee benefits including Insurance and Health Benefits.
GEOGRAPHIES
After hours support for UK, EU & UAE
Business Hours & After Hours Support for
-North America - East Coast to Pacific Time zone
Singapore, Australian time and NZ
 OUR WORLD-CLASS FACILITIES ARE HOUSED IN FULLY REDUNDANT,
CONVENIENTLY-LOCATED BUILDINGS IN PREMIUM LOCATIONS AND COMMERCIAL AREAS.
We follow best-practice security policies. Our robust IT infrastructure is complemented
by high caliber tech talent and our customized flagship contact center systems.

250+ workstations
Secured workspace up
and running in Bangalore
24X7
scalable
365 Days

100% Backup centers

to handle spikes
and process growths
Flexible hours as per
Process Requirements

5 Star Equipment
Facility

Sq. ft. Delivery Center

6500 Fully equipped
Conference Rooms,
Multi-floor, Gymnasium
State of the art
Desktops
Laptops
Security
Servers Remote Storage
Firewall

& cafeteria

SOFTWARE SYSTEMS
LICENSED SOFTWARE VIDEO CONFERENCE VOIP CALLING SOFT DIALLER
THERE IS A
GOOD REASON
THEY CALL US
THE
GROWTH
GUYS
 TBM-OUTSOURCE
IS BROUGHT TO YOU BY
TBMGROWTH
TBM GROWTH offers specialized expertise at
every phase of the business cycle to help
organizations, entrepreneurs and leaders
leverage opportunity, negotiate change and
experience never-before growth.

Our think-tank of leaders, innovators and

intrapreneurs are seasoned at engineering
self-sustaining ecosystems of excellence that
stoke curiosity, reward enterprise and
generate results.

Real, inclusive and full-on growth is more than

a passion with us: It’s a project.Our core
offerings are categorized under Strategy,
Execution and Capital.

strategy I execution I capital

tbmgrowth.com
 LETS
603, Tower B
Global Business Park,
M.G Road,

BUILD Gurgaon - 122002

GROWTH A 206, Kemp Plaza

TOGETHER
Chincholi Bunder Road,
Near Mind Space, Malad (W)
Mumbai - 400064

14/2
Brunton Road
Near Trinity Metro Station
Bengaluru - 560025

First Floor
Vasanth Apartments
Thirumalai Pillai Road, T.Nagar
Chennai - 600017

210, Level 2
Bhuvan Towers
Sarojni Devi Road
Secunderabad - 500003
 The organization of the future
is taking shape in the present
at TBM-GrowthLabs
AN ULTRA-TECHNOLOGY INITIATIVE OF TBM GROWTH:
A PREMIUM GROWTH SERVICES ENTERPRISE.
 READY TO TALK
HYPERGROWTH?
We invite you to leverage our value-first relationships, process-first ideology and growth-first thinking
to take your business to the next level. Get in touch with us today.

Turkblue Management Pvt. Ltd.

growth@tbmgrowth.com I tbmgrowth.com

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