Trade receivables neither past due nor impaired by segment:

2013 2012
€m €m
Communication Services 121.2 111.4
Enterprise Services 47.1 37.0
Data Centre Services 2.4 2.9
Total 170.7 151.3

When considering the credit quality of trade receivables neither past due nor impaired the Group considers a number of
factors. The Group has a broad and varied customer base which serves to diversify credit risk. Accordingly disclosure of these

Our business
receivables by segment is considered the most appropriate disclosure of credit risk. In order to manage credit risk and mitigate
the risk of bad debts the Group has a number of controls within its credit control function. These controls include setting credit
limits, pro-actively monitoring and pursuing overdue balances and discontinuing customer services where payment has not
been received. These controls have resulted in limiting write-offs for uncollectable accounts to less than 0.5% of revenue over
the three-year period 2011-2013. Accordingly, there are no indications as of the reporting date that the Group’s trade receivables
neither past due nor impaired will not be materially collectible.

Currency profile of trade and other receivables

The carrying amounts of the Group’s trade and other receivables are denominated in the following currencies:

At 31 December
2013 2012

Our performance
€m €m

Euro 182.2 173.6

Sterling 71.3 55.3
Swiss Franc 11.6 12.4
Other 10.5 11.7
275.6 253.0

15 Cash and cash equivalents

At 31 December
2013 2012
€m €m

Cash at bank and in hand 36.8 32.2

Our governance
Short-term bank deposits 158.8 247.9
195.6 280.1

Cash at bank and in hand and short-term bank deposits comprises funds which the Group can access without restriction within
a maximum of three months. During 2013, the effective interest rate on short-term deposits was 0.1% (2012: 0.4%) and at
31 December 2013 these deposits had an average maturity of 2.1 working days (2012: 1 working day).

16 Changes in shareholders’ equity

Share capital
The authorised share capital at 31 December 2013 consisted of 2,500,000,000 ordinary shares with a nominal value of €0.50, of
which 894,025,749 (2012: 892,972,579) had been issued and were fully paid-up. All shares have the same rights and entitlements.

Shares to be issued reserve

The shares to be issued reserve of €9.5m (2012: €9.2m) represents shares to be issued under the various share option plans
operated by the Group.
Our financials

Other reserves
Other reserves totalling €164.9m (2012: €164.9m) includes the other distributable reserve, the special reserve, the reverse
acquisition reserve and the merger reserve:

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