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UX Design & Research ad.vivium@gmail.com

 13+ years practicing user-centered research, design, & evaluation.

 Thought leadership & design vision, especially for technical domains.
 I help teams establish a data-driven understanding of complex problems &
design creative solutions which delight users & surpass business goals.

Expertise
Soft: Empathy, leadership, collaboration, alignment, mentorship, storytelling,
facilitation, diligence, curiosity, strive for excellence…
Research: Field observations, user interviews, participant recruitment, surveys,
competitive analysis, requirements & constraints gathering, analytics, card
sorting, task analysis, personas, scenarios, journey maps…
Design: Participatory design workshops, information architecture, wireframes,
sketching, paper/lo/hi-fi Prototyping, interaction design, information
visualization, copywriting, design patterns…
Evaluation: Usability testing (most kinds), heuristic reviews…

Experience
Senior UX Designer 2/16 – 9/17
…Buildium provides a SaaS solution for residential property management.

o Conducted field observations then planned & executed a phased redesign of Buildium’s
reporting functionality from its overall interaction model down to the specific content
of its 50+ individual, customizable reports. Usability testing validated each phase.
o Coached junior teammates in research, design, & evaluation, especially usability testing.

Principal UX Designer 10/08 – 4/15

…is a global software company helping other companies design, manufacture, operate, & service things for a smart, connected world.

o Creo Layout (2D CAD)

- Provided design vision & project leadership guiding a large, multi-year, multi-
disciplinary effort through the initial releases of Creo Layout…a powerful tool
used by mechanical engineers to design physical products for manufacture
o Service Lifecycle Management (SLM)
- Field observation at call centers & repair shops. Design for service portals,
resource scheduling, & detailed repair instructions
- Excellence Award: produced a UX concept video for remotely troubleshooting a
medical CT scanner & scheduling service…showcased at PTC’s 2014 conference.
o Systems Engineering (SE)
- Research & design for a requirements authoring & traceability solution
o Facilitated design workshops (aka – charrettes) & trained colleagues in usability studies

Usability Engineer (Contractor) 9/07 – 10/08

…is a multinational communications, information technology, & consumer electronics company.

Lead UX researcher & design evaluator for multiple projects involving email/productivity
applications for Symbian & Windows mobile devices.

(continued)
 Human Factors Engineer (Contractor) 9/06 – 9/07
…is the world’s leading consumer robot company. Their Defense & Security division was sold in 2016.

o Guided a multi-disciplinary team through UCD to completely redesign the control system
for the PackBot, a rugged military robot. My in-depth user interviews uncovered insights
at odds with project assumptions. After realignment, I proceeded with UI design, head-up
display & hand-controller selection, hand-controller mappings, hardware integration with
the infantry warrior, & iterative usability testing. Oversaw implementation.
- Patent: Control System for a Remote Vehicle. U.S. Patent 7,843,431, issued November 30, 2010.
o Top Secret & Home Robot (i.e. – Roomba) departments often requested my consultation.

UX Research Consultant 4/06 – 6/06

…was the other Boston-area social network.

My A/B usability study allowed the CEO to conclusively decide between competing
advertisement/revenue strategies. Subsequently, the CEO extended my engagement to
include an additional usability study & consultation on their website’s design.

UX Research Consultant 2/06 – 3/06

…was a marketing, design, & development agency.

Found, interviewed, & field observed multiple physicians to gain insights into their
motivations, goals, & needs surrounding Continuing Medical Education (CME). Also,
performed competitive analysis on CME websites. The uncovered insights as well as my
personas & scenarios were used as the foundation to redesign a client’s CME website.

UX Intern 9/05 – 1/06

…is the global leader in mathematical computing software for engineers & scientists.

Usability tested MATLAB’s multi-channel student activation process & provided

improvement recommendations. Also, card sorted MATLAB’s commands for a redesign.

Research Associate 9/04 – 1/06

…provides world-class UX consultation services to a wide range of top-tier companies.

Provided field research, design, & evaluation services on devices, websites, &
productivity applications for these clients (partial list):
healthcare

healthcare

Education
M.S. in Human Factors in Information Design Spring 2006

B.S. in Psychology Fall 2001

B.S. in Operations Management Fall 2001
B.S. in Management Information Systems Fall 2001