COMBO HEALTH INSURANCE FRONTER SCRIPT

INTRO: (You can choose one)

We are calling you back regarding to health insurance. Are you still, shopping around
and looking for health insurance?

Hello Good morning, Hi this is Andy Robson and Im calling you from health insurance
enrollment center
-Would you be interested in a free health insurance quote?
Well That’s not a problem. How about dental coverage? Are you interested?

OKAY WELL THANK YOU SO MUCH FOR CATCHING UP MY CALLS, HAVE A GOOD DAY,
BYE!

If YES: GO TO QUESTION #1

Oh that’s great. May I please have your name to address you properly? IF YOU CAN’T
UNDERSTAND(Can you please repeat it again for me / Can you please spelled it out for
me)

Okay thank you so much for that so your name is ______________ is that right?okay well

I just need to ask you a couple of questions so I can transfer you to our license agent okay?

Now can I start by asking how old you are? Are you under 64 years old or are you over than
that?

(If under 64 ½ use the under 65 script)

(If between 64 ½ and 79 use over 65 script)

IF OVER 64 ½

2. So do you currently have Medicare part A and part B?

If Yes- Are you currently shopping for Medicare supplements or a Medicare
advantage plan?

If Yes, then transfer call to D3

OKAY SO KINDLY HOLD FOR A SECONDS AND I WILL TRANSFER YOU NOW TO OUR
LICENSE AGENT OKAY?

When the license agent pick up the phone

HELLO THIS IS _______________, I HAVE MR/MS.CUSTOMERS NAME ON THE LINE NOW,

SHE’S/HE’S LOOKING FOR A FREE QOUTE FOR MEDICARE SUPLIMENTS OR MEDICARE
ADVANTAGE PLAN, ARE YOU READY TO BE CONNECTED? OKAY THANK YOU.

If No- End call.

UNDER 65 Script

1. Are you on any type of government assisted programs like disability, Medicaid,
Medicare or Social Security?
If yes: oh! So are you simply looking for a free coverage? Or is that okay with you
to pay at least $100 per month?
If they are looking for free, then end call. If they are ok paying up to $100per month,
then transfer call to D2

OKAY SO KINDLY HOLD FOR A SECONDS AND I WILL TRANSFER YOU NOW TO
OURLICENSE AGENT OKAY?

When the license agent pick up the phone

HELLO THIS IS _______________, I HAVE CUSTOMERS NAME ON THE LINE , SHE’S/HE’S

LOOKING FOR A FREE QOUTE FOR HEALTH INSURANCE WITH $100, ARE YOU READY
TO BE CONNECTED? OKAY THANK YOU.

If NO- then go to question #3

2. The plans we have available start at $150.00 for Individuals and $300.00 for
families, Is that within your budget for health insurance?
If yes, then transfer to D1

OKAY SO KINDLY HOLD FOR A SECONDS AND I WILL TRANSFER YOU NOW TO OUR
LICENSE AGENT OKAY?
When the license agent pick up the phone

HELLO THIS IS _______________, I HAVE CUSTOMERS NAME ON THE LINE NOW,

SHE’S/HE’S LOOKING FOR A FREE QOUTE FOR HEALTH INSURANCE WITH $150, ARE
YOU READY TO BE CONNECTED? OKAY THANK YOU.

If no, then ask if they would be interested in speaking to a representative regarding a

discount health plan that costs under $100.00?

If they say yes to a discount health plan, then transfer to D2

OKAY SO KINDLY HOLD FOR A SECONDS AND I WILL TRANSFER YOU NOW TO
OURLICENSE AGENT OKAY?

When the license agent pick up the phone

HELLO THIS IS _______________, I HAVE CUSTOMERS NAME ON THE LINE NOW,

SHE’S/HE’S LOOKING FOR A FREE QOUTE FOR HEALTH INSURANCE WITH $100, ARE
YOU READY TO BE CONNECTED? OKAY THANK YOU.

IF INCASE THAT THE LEADS STATUS IS DARK BLUE YOU SHOULD ONLY ASK

Hello Good morning, Hi this is [REP NAME], and im calling you from health insurance
enrollment center
-Would you be interested in a free quote for health insurance?
IF YES transfer to D4 then click blind transfer

OKAY SO KINDLY HOLD FOR A SECONDS AND I WILL TRANSFER YOU NOW TO
OURLICENSE AGENT OKAY?

Rebuttals for possible objections on questions of the clients

What is the name of your company?

We’re calling in behalf of Health Direct; we connect people who are looking for
health insurance and we transfer them to the licensed agent okay?

Where are you located?

Our headquarters is located here at reverdale California.

If NO/Not Interested/Already Insured:

Okay! That’s not a problem; one of our LICENSED AGENTS can help you to shop
around for a BETTER health insurance plan. I can go ahead now and connect you to
them okay?
If NO TIME/ BUSY:

I understand that you’re busy right now, I’m also busy you know! But we’re only here
to provide you free information that we believe could benefit you, just give us 2mins
or so and I will not waste your time okay? if NO arrange Call Back

ARRANGE CALL BACK

OKAY SO WHAT WOULD BE A BETTER TIME FOR ME TO CALL YOU BACK? OR

OK SO WHAT TIME DO YOU PREPARED TO BE CALLED ON?

If the client is not qualified/ not interested/already have an insurance and you’re
about to hang up the phone:

“Oh I think you got a wrong number”

Rebut:

Oh I’m really sorry for that, if you don’t mind may I know who am I speaking with?

Oh how about you First Name or Mr. Last Name are you looking for health insurance?

IF NO END CALL

d1 for under 65 under $150/month budget

d2 for under 65 under $100.month budget

d3 for people over 65 years old

you click transfer-conf

then click d1 d2 or d3

then click dial with customer

then introduce the client to the license agent

then click the leave 3 way call

d4 DARK BLUE STATUS blind transfer

NO SALE STATES

D1: AK CT DC HI ID KS MD MA MN MO MT NH NJ NY NC ND OR SD VT WA
D2: AK, CT, FL, RI, UT, VT, WA, MA