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and Control
International Federation of Automatic Control
June 19-21, 2013. Saint Petersburg, Russia
Abstract: Within the framework of “Value stream oriented process management” value stream mapping
and the short-cyclic improvement routine are integrated into the organizational framework of process
management in order to enable a methodically fostered improvement of value streams in different levels
of detail. Therefore an advanced and sustainable continuous improvement process is enabled.
Keywords: continuous improvement, short-cyclic improvement, value stream mapping, process
management, process life cycle.
continuous improvement (short-cyclic changes) (Imai, 1986,
1. INTRODUCTION
Povey, 1996).
Enterprises face the task of managing, designing and
Innovation usually means a radical improvement with crucial
improving their processes in the broadest sense – so from the
changes. Innovation leaps are discontinuous, often initiated
main processes down to the operative (work-) methods – on a
by strategic decisions and are usually highly complex and
daily base. For this purpose a lot of established concepts and
interdisciplinary. Continuous improvement from a current-
methods are applied practically and are depicted in literature.
condition to a target-condition is characterised by a lot of
In most cases these improvement attempts between the
small, short-cyclic (univariate) improvement steps in the
different levels are not linked methodically. For example, a
specific processes. Both principles need a different amount of
consistent exchange of information and data between
time and both should be utilised in organisations.
different improvement attempts does not take place.
Out of this the following questions respectively presentations 3. DEFINITIONS AND CONFINEMENT OF PROCESS
of the problem are derived. How can different improvement AND VALUE STREAM
attempts within different levels of a value stream be
Processes have inputs and outputs that confine a process to
combined usefully? How can value streams be managed,
the contiguous processes (upstream and downstream) and
designed and improved in a structured and repeatedly
they fulfil the process purpose. The input (to be considered as
recurring way?
an activated incident), the actual process flow and the
A Process Management System in general represents a required resources as well as the output (outcome) are basic
suitable approach to improve processes in the broadest sense. parameters to define a process. Processes are defined as
This paper presents and combines three – broadly practically timely and, with regard to content, completed sequence of
applied and theoretically well described – approaches activities (Wagner and Patzak, 2007, Kuhn, 2008).
(Process Management, Value Stream Mapping and a
From a process-oriented point of view there is no
systematic routine to manage and improve processes) out of
fundamental difference in understanding of what a “process”
the broad variety of concepts and methods to improve value
or what a “value stream” is. In terms of this paper a value
streams.
stream is in most cases a product-oriented flow or extract of
Hence the objective of this paper is to link these industrially processes on a higher level of detail. A value stream may
applied concepts for managing and improving value streams contain different processes from the Process Map or main- as
usefully, and to depict this linkage in an extended model. well as sub- processes from “deeper” levels of detail which
affect the production of a product. The value stream itself
2. FUNDAMENTAL PRINCIPLES TO CHANGE consists of operative processes and the appertaining material
PROCESSES and information flows. A value stream includes all activities,
i.e. value adding, non-value adding and supporting activities
A process, that has once reached a certain level of that are necessary to create a product (or to render a service)
performance, is likely to lose that level in a natural way. and to make it available to the customer. This includes the
Improvements to push processes to a higher performance operational processes, the flow of material between the
level can be achieved by innovation (volatile changes) and
processes, all control and steering activities and also the flow Figure 1 shows the routine to support process improvements
of information (Rother and Shook, 2006). and consists of the following steps:
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2013 IFAC MIM
June 19-21, 2013. Saint Petersburg, Russia
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995
2013 IFAC MIM
June 19-21, 2013. Saint Petersburg, Russia
Ideal -
Level of performance
state
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Target n
Current n
Target 3
Target 2
Target 1
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performance level is the reality. As a result it is more or less to the fact that the kata is an appropriate method of improving
impossible to attain both a target-condition and a sustainable and coaching activities, this systematic routine for improving
stabilization at the end of phase 2 processes is introduced here as the basis for continuous
improvement, and enlarges and consolidates the already
applied approaches and concepts (e.g. LIP, PJF, PMR) in
8.3 Continuous, short-cyclic changes
phase 3 of the PLC. The coaching routine aims to guide and
to enhance the particular workers in applying the
The most noted and practically applied method is the PDCA improvement routine (PDCA-cycles). Hereto the person has
(Plan-Do-Check-Act)-method. The PDCA-method formalises to be asked, guided and encouraged repeatedly to identify
an experimental procedure as a scientific method. Due to the obstacles within the borders of the process and has to remove
complexity and variability of a system it is eminently them by univariate PDCA cycles (rapid PDCA’s) instead of
important to establish systematic and steady elapsing trying to search for solutions at the processes’ interfaces, or
procedures for improvement. outside of the process as it is common practice. On the one
In order to establish and to maintain a short-cyclic hand the accompanying coaching ensures the compliance of
improvement process in phase 3, it is necessary to implement the prescribed (work-) methods in the work systems by
a structured procedure within the business organisational different workers, and on the other hand it ensures that all
structure. The short-cyclic improvement has to take place possible actions for improvement within a process are
with a high frequency to implement and settle changes in the actually taken into consideration.
processes. Concerning this, the applied methodical approach
of univariate experiments is therefore anchored as an
integrated routine in the daily operation of the business. Due
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2013 IFAC MIM
June 19-21, 2013. Saint Petersburg, Russia
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