Alicia Reyna

1509 W 7th Dr
Mesa, AZ 85201
(480) 519- 2568
alice.reyna18@gmail.com

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WORK EXPERIENCE
FRY'S FOOD & DRUG STORES, Mesa, AZ
Courtesy Clerk, Jan 2013- Feb 2014

• Answer customers’ questions about merchandise and advise customers on merchandise

selection.
• Pack customer purchases in bags.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Clean display cases, shelves and aisles
• Transport packages to customers’ vehicles

HMS HOST, Phoenix, AZ

Baker/Cook 2, Mar 2014- Nov 2014

• ​Observe color of products being baked and adjust oven temperatures, humidity, or
conveyer speeds accordingly
• Set oven temperatures and place items into hot ovens for baking
• Combine measured ingredients in bowls of mixing, blending or cooking machinery
• Measure or weigh flour or other ingredients to prepare batters and doughs using scales or
graduated containers
• Roll, knead, cut, or shape dough
• Place dough in pans, molds or on sheets and bake in production ovens or on grills
• Check the quality of raw materials to ensure that standards and specifications are met
• Adapt the quantity of ingredients to match the amount of items needed to be baked
• Check equipment to ensure that it meets health and safety regulations and perform
maintenance, or cleaning as necessary
• Set time and speed controls for mixing machines so that ingredients will be mixed
according to instructions
• Prepare or maintain inventory or production records

BUFFALO WILD WINGS, Knightdale, NC

Prep Cook/ Line Cook Apr 2015- Dec 2015

• Inspect and clean food preparation areas, such as equipment and work surfaces, or serving
areas to ensure safe and sanity food-handling practices
• Ensure food is stored and cooked at correct temperature by regulating temperatures of
ovens and grills.
• Ensure freshness of food and ingredients by checking for quality, keeping track of old and
new items and rotating stock
• Turn foods to ensure even cooking
• Season cook food according to recipe
 • Portion and arrange food and serve food to waiters
• Substitute for or assist other cooks during rush periods or emergencies
• Was promoted to a Wing Certified Trainer and trained new employees at all kitchen
stations

XEROX, Tempe, AZ
Customer Service Representative, Jan 2016- Present

• Check to make sure appropriate changes were made to resolve customers’ issues
• ​Advise customers with details regarding their benefits
• ​Authenticate customers identity for verification
• ​Confer with customers by telephone to provide information about benefits
• ​Refer customers to designated departments for further investigation
• ​Record personal data in order to verify completeness and accuracy to determine eligibility
status

EDUCATION
Westwood High School, Mesa, AZ
High School Diploma, May 2014
• ​Received a certificate of completion in the Culinary Arts program

REFERENCES
Cameron O’Connell (919) 632- 8537
Shift Lead, ​Buffalo Wild Wings

Dennis Solano (602) 386- 8997

Tournade, ​HMS Host

Eloy Ramirez (480) 238- 7398

ex- Coworker​, ​Xerox

Chantal Valpey (602) 515- 1075

Coworker​, ​Xerox