Elbia Coral Del Llano Menéndez

787.675.7377  elbiacdm@gmail.com  501 N Annie Glidden Rd DeKalb, IL 60115

EDUCATION
M.S.Ed. in Adult and Higher Education, Northern Illinois University, DeKalb, IL May 2018
B.S. in Biology, Iowa State University, Ames, IA May 2010

HIGHLIGHT OF QUALIFICATIONS
 Two years experience in a student residential environment.
 Goal oriented with experience in crisis response and follow-up.
 Passion and experience working with diverse student and staff team.
 Fully bilingual in Spanish and English.

HIGHER EDUCATION EXPERIENCE

Graduate Hall Director July 2016 - Present
Northern Illinois University, Housing & Residential Services
Regional public institution enrolling 19,015 and housing 5,000
 Supervise, develop, and evaluate 10 undergraduate community advisors; assist in hiring and training and
facilitate/develop weekly staff meetings centering on areas of staff growth.
 Co-Advise the New Hall Community Council encouraging members to engage students, build community within
the hall, and inspire future leaders.
 Provide emergency response and crisis management while serving in an 24hr on-call duty response rotation,
including weekends, overseeing approximately a 1,000 student complex.
 Document reports, incidents, and policy violations through Maxient software and follow-up on students of
concern.
 Adjudicate policy violations through administrative hearings within residence halls, utilizing educational
sanctioning to reduce repeat offenses through Maxient.
 Utilize Schlage SMS to address student access problems.
 Co-develop a community advisor manual of expectations for procedure referencing and staff accountability.
 Guide and advise community advisors on their programming and strategy needs to be tailored to residents and
ensure that each appropriately utilize funds and complete necessary documentation.
 Create programming events based on residential curriculum pillars of managing personal relationships, creating an
inclusive environment, contributing responsibly, succeeding academically, and making healthy life choices.

Summer Camps and Conferences Desk Operations Graduate Assistant, May 2017 –August 2017
Northern Illinois University, Housing & Residential Services
 Supervised and trained 34 summer conference assistants.
 Serve in a 24hr on-call duty response rotation, including weekends, overseeing all currently occupied residence
halls for both students, orientation, and camp and conference guests.
 Utilize emergency response and crisis management skills to provide crisis response.
 Encourage an environment centered on high quality student and guest customer service.
 Coordinate the 24hr staffing of occupied building desks and created a schedule.
 Manage student staff payroll using TimePro.
 Assist with SMS access and update guest information on Conference Programmer Software when needed.

Undergraduate Research Assistant, Dialogues on Diversity October 2007-May 2010

Iowa State University, Department of Curriculum and Instruction
 Gathered and organized class materials – articles, movies to be discussed, props for activities.
 Revised the student handbook: corrections, activity alterations.
 Aided in publication of student handbook.
 Functioned as a Course Facilitator for Human Sciences 150: Dialogues on Diversity.
 Moderated student conversations on topics of race, gender, sexuality, ability, and religion through dialogue.
 Graded student work utilizing a rubric and provided students feedback on assignments and discussions.
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 Created bulletin boards and advertisement for program and the department of Curriculum and Instruction
showcasing the course, faculty profiles, departmental initiatives, and programs.
 Served as point person for questions about Dialogues on Diversity for the department.

Community Advisor January 2009- May 2010

Iowa State University, Department of Residence,
 Developed activities to welcome new students to their new residence hall life.
 Responded to the needs of students by encouraging and developing good community and camaraderie throughout
my floor. Served as the resident’s primary resource for any information or help that they need.
 Maintain order and implement the rules and guidelines established by the department of residence.
 Provided a safe and welcoming environment for students to develop socially and academically.
 Advised floor executive board in their meetings and programs.

Program Assistant for International Student Teaching Program in Puerto Rico, January 2010 – May 2010
Iowa State University, Department of Curriculum and Instruction
 Aid in setting up meetings with program director and the prospective student teachers.
 Assist in the communication between the teachers and administrators at the school site.
 Communicated with the student teachers while on site about their transition, host family relations, and experience.
 Gathered materials related to the project.
 Assisted program director in areas of their research and teaching such as library searches, photocopying, etc.

OTHER RELATED WORK EXPERIENCE

Scoring Supervisor
Prueba Puertorriqueña de Evaluación Alterna (PPEA) project March- May, 2011 - 2016
Pruebas Puertorriqueñas de Aprovechamiento Académico (PPAA) pilots May-June, 2014 – 2016
Pearson NCS Inc., San Juan PSC
 Supervised a group of scorers by being their source of information to the guidelines established by the Puerto
Rican Department of Education.
 Answered scoring and content questions and concerns and scaled issues when needed to the Scoring Directors and
Content Specialist.
 Maintained a positive work environment and etiquette for my team in order to work as efficiently as possible.
 Scored student responses according to guidelines and rubrics established by the Puerto Rican Department of
Education.
 Ensured the scoring quality and the control of confidential company and student materials.

PROFFESIONAL INVOLVEMENT AND AFFILIATIONS

 Serve as part of the Graduate and Fulltime staff training committee helping organize training sessions and assess
staff needs.
 Serve in residence hall staff Complex Coordinator search committee.
 Student Advisory Board Member- Appointed as graduate program representative discussing topics of student
experience impact and voicing student concerns with the Dean of Students.
 Adult and Higher Education Student Association (AHESA) - Treasurer.
 Great Lakes Association of College and University Housing Officers (GLACUHO) Committee member for
Inclusion and Equity.

RELEVANT SKILLS
 Knowledge of programs:
Conference Programmer, Maxient, Schlage SMS, Residential Management Software, and TimePro
 Microsoft Office: Word, PowerPoint, Excel, Publisher
 Language: Spanish and English

AWARDS
 NRHH Regional Winner June 2017 - Residence Life Professional Staff