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With reference to the Corrigendum no. RKCL/17-18/501 dated 21st July 2017 to the Revised EoI issued vide
Reference number RKCL/16-17/55 dated 20th April 2016 for Empanelment of Service Providers to create and
Manage RKCL's authorized ITGKs; the following is witnessed on this ___th day of July 2017 as an addendum
to the RKCL-Service Provider Agreement:
1. Service Level Agreement +
List of revised SLAs given below. This will replace SLAs given in the EOI/Annexure to SP-ITGK agreement:
(a) SLA for ITGK
SLA Correspondi
Penalty for Breach of
SLA monit Breach ng Penalty
Breach Contract
oring on SP
Number of Admissions Yearl Less Rs. 300 Per Three Rs. 500 per
ITGK must ensure to admit at least y admissio admission short consecutive ITGK
50* (25** in case of Gram Panchayat n than as of 50 (25 in instances of subject to a
level ITGKs) learners in each year. specified case of Gram breach may maximum of
Initial year shall be counted from the on yearly Panchayat level result in Rs. 5000
next month of Final code generation basis ITGKs) for that termination
(creation) of ITGK. year of ITGK***
*Applicable from first Renewal date ***ITGK can renew authorization by paying a penalty of short
**Applicable from ITGKs created admissions. After three such instances ITGK may be terminated.
from May-2017 onwards
RS-CIT result Exam- Non- Rs. 100 per Three Rs. 100 per
Ensure that for every exam event, at event complian learner subject consecutive ITGK
least 50% of the learners or 15% less wise ce of to a maximum instances of subject to a
of average result of that exam event terms of Rs. 1000 breach may maximum of
(whichever is lower) of an ITGK mentione result in Rs. 5000 per
appearing for the exam, pass the d termination year
course. of ITGK