DAFTAR ISI

KATA PENGANTAR.............................................................................................i

DAFTAR ISI...........................................................................................................ii

BAB I PENDAHULUAN

1.1 Latar Belakang.....................................................................................1

1.2 Perumusan Masalah.............................................................................1
1.3 Tujuan Makalah...................................................................................2
1.4 Manfaat Makalah.................................................................................2

BAB II PEMBAHASAN

2.1 Potret Pelayanan Kesehatan di Indonesia.....................................................3

2.2 Realita Masyarakat terhadap Pelayanan Kesehatan.................................4

2.3 Keluhan Masyarakat terhadap Pelayanan Kesehatan..............................6

2.4 Penyebab rendahnya kualitas pelayanan Rumah Sakit.............................6

2.5 Solusi agar Pelayanan Kesehatan berkualitas....................................................7

BAB III PENUTUP

3.1 Kesimpulan........................................................................................10

3.2 Saran..................................................................................................11

DAFTAR PUSTAKA

LAMPIRAN