Dear Madam,

I am writing to you about a reading lamp which I ordered from your online shop on February 28th .

The lamp arrived safely two weeks ago and it worked perfectly for two days but now something is not
working. I can’t turn it on. I am really sad because reading and drinking tea at night was my favourite
thing to do. I am sure I haven’t done anything wrong…. I know how to use a lamp.

As much as I like it, I am returning the lamp. Could you send me a new one? If not, please refund the
money.

Yours faithfully,

Diane Miller

I. Read the text and extract the verbs.

Past Simple Present Simple Present Continuous

II. Read the letter again and tick the right answer.

1. What kind of letter is this? 2. What did Mary order on the online shop?

a) a “thank you” letter a) a clock

b) a letter of complaint b) a watch
c) an invitation letter c) a lamp

3.For how long did it work well? 4. What is wrong with the object?
a) for a long time a) it is broken in two
b) for a few weeks b) it doesn’t work
c) for two days c) can’t turn it on

5. What are Mary’s favourite activities?

a) watching TV
b) dancing and singing
c) reading and drinking tea

III.