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QUALITY MANUAL
07. SUPPORT

TANDA TANGAN DIBAWAH INI MENJELASKAN PERSIAPAN DAN PERSETUJUAN DARI SEMUA HALAMAN DALAM
PROSEDUR INI DAN TERMASUK TANGGAL PERSETUJUAN
THIS SIGNATURE BELOW INDICATED PREPARATION AND APPROVAL OF ALL THE NUMBERED PAGES IN THIS
PROCEDURE UP TO AND INCLUDING THE DATE OF APPROVAL

PENUNJUKAN DISIAPKAN OLEH DITINJAU DAN

DESIGNATION PREPARED BY DISETUJUI OLEH
APPROVED BY
NAMA
Roby Syahputra Dewi Yuliana
NAME
POSISI Manajer Mutu Direktur
POSITION Quality Manager Director
TANDATANGAN
SIGNATURE

TANGGAL
DATE 02 December 2017 02 December 2017

DOKUMENT INI TERDAFTAR DI MASTER LIST SISTEM DOKUMEN MANAJEMEN MUTU PERUSAHAAN YANG DI
KENDALIKAN OLEH MANAJER QHSE DARI PT. CAST INSPECTION AND ENGINEERING DAN MUNGKIN TIDAK
DAPAT DIUBAH, REVISI DAN ATAU DALAM BENTUK APAPUN TANPA SEIJIN YANG BERWENANG.
THIS DOCUMENT IS REGISTERED IN THE COMPANY QUALITY MANAGEMENT SYSTEM DOCUMENT MASTER LIST
THAT IS CONTROLLED BY QHSE MANAGER OF PT. CAST INSPECTION AND ENGINEERING AND MAY NOT BE
AMENDED, REVISED AND OR IN ANY WAY ALTERED WITHOUT HIS/HER AUTHORITY.
.
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7.1. Resources

7.1.1. General

President Director of PT. Cast Inspection and Engineering Batam shall

determine, provide the resources needed for the establishment,
implementation, maintenance and continual improvement of the quality
management system.

With consideration:

a. The capabilities of, and constraints on, existing internal resources

b. What need to be obtained from customer or other party requirements

7.1.2. People

Personnel performing work affecting to the effectiveness of quality

management system requirements shall be competent on the basis of
training, skill and experience.

Specific requirements for each position in the organization chart are defined in
the Job Description CAST/II/SM/08 (Recruitment Procedures and
Competence).

7.1.3. Infrastructure

PT. Cast Inspection and Engineering Batam is determine, provide and

maintain the infrastructure for the operation of its processes to achieve
conformity of products and services.

a) Buildings and associated utilities

b) Equipment including hardware and software
c) Transportation resources
d) Information and communication technology

PT. Cast Inspection and Engineering Batam Production Manager is

responsible to maintain the facilities according to Maintenance Procedure
CAST/II/SM/10 (Facilities and Equipment Maintenance)

7.1.4. Environment for the operation of processes

PT. Cast Inspection and Engineering Batam is determine, provide and

maintain the environment necessary for the operation of its processes and to
achieve conformity of products and services:

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a) Required to control the humidity and temperature during inspection prior

to issues the Certificate of Analysis.
b) Clean work environment

7.1.5. Monitoring and measuring resources

7.1.5.1. General

PT. Cast Inspection and Engineering Batam is determine and provide

the resources needed to ensure valid and reliable results when
monitoring or measuring is used to verify the conformity of products
and services to requirements.

PT. Cast Inspection and Engineering Batam is ensure that the resources
provided:

a) Suitable for the specific type of monitoring and measurement

activities being undertaken;
b) Maintained to ensure their continued fitness for their purpose.

PT. Cast Inspection and Engineering Batam is retain appropriate

documented information as evidence of fitness for purpose of the
monitoring and measurement resources.

All measurement equipment affected to the conformity of final product

is listed in equipment list and calibrated internal and externally to
ensure the accurate. The calibration activity as per CAST/II/SM/15
(Equipment Calibration)

Personnel in Logistic are responsible to maintain and ensure the

equipment validity before use.

7.1.5.2. Measurement Traceability

All measuring equipment used by PT. Cast Inspection and Engineering

Batam is required to calibration, and shall traceable to National
Standard, identify with equipment number and safeguarded from the
adjustment, damage or deterioration. Certificate of external calibration
shall be validates by Logistic Coordinator during receiving. The
frequency of calibration stated in master list.

PT. Cast Inspection and Engineering Batam is determine if the validity

of previous measurement results has been adversely affected when
measuring equipment is found to be unfit for its intended purpose, and
shall take appropriate action as necessary. PT. Cast Inspection and
Enineering Batam is established documented procedure under
CAST/II/SM/15 (Equipment Calibration)

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7.1.6. Organizational knowledge

PT. Cast Inspection and Engineering Batam determine the knowledge

necessary for the operation of its processes and achieve conformity of products
and services.

This knowledge shall be maintained, and be made available to the extent

necessary.

When addressing changing needs and trends, the organization shall consider its
current knowledge and determine how to acquire or access any necessary
additional knowledge and required updates.

7.2. Competence

PT. Cast Inspection and Engineering Batam is identify the qualification requirement in
job description and training requirement and annual training program to ensure and
maintain the competence of employee, as per CAST/II/SM/08 (Recruitment
Procedures and Competence).

HR Manager with related Manager is responsible to:

a) Determine the necessary competence of person(s) doing work under its control that
affects the performance and effectiveness of the quality management system;
b) Ensure that these persons are competent on the basis of appropriate education,
training, or experience;
c) Where applicable, take actions to acquire the necessary competence, and evaluate
the effectiveness of the actions taken;
d) Retain appropriate documented information as evidence of competence.

7.3. Awareness

PT. Cast Inspection and Engineering Batam ensure that persons doing work under the
organization’s control are aware of:

a) The quality policy

b) Relevant quality objectives;
c) Their contribution to the effectiveness of the quality management system,
including the benefits of improved quality performance;
d) The implications of not conforming to the quality management system
requirements.

The Activity is according to CAST/II/SM/08 (Recruitment Procedures and

Competence).

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7.4. Communication

PT. Cast Inspection and Engineering Batam determine the internal and external
communications relevant to the quality management system. Communication is
as detailed on the organization chart and job description. Specific information
or requirement is communicated through notice board, e-mail, minutes meeting
or phone, as per CAST/II/SM/21 (Usage of Company Electronic Mail (E Mail)
and CAST/II/SM/24 (Internal Communication)

7.5. Documented information

7.5.1. General

PT. Cast Inspection and Engineering Batam documentation information

for quality management system is established, documented, implemented and
maintained according to procedure CAST/II/SM/01 (Document Control
Procedure) and CAST/II/SM/02 (Recording Control Procedure).

And it coverage:

a) Documented information required by this International Standard;

b) Documented information determined by the organization as being
necessary for the effectiveness of the quality management system.

7.5.2. Creating and updating

When creating and updating documented information PT. Cast Inspection and
Engineering Batam shall ensure appropriate Identification and description,
Format, Review and approval for suitability and adequacy as per
CAST/II/SM/01 (Document Control Procedure)

PT. Cast Inspection and Engineering Batam is determine if the validity of

previous measurement results has been adversely affected when measuring
equipment is found to be unfit for its intended purpose, and shall take
appropriate action as necessary. PT. Cast Inspection and Engineering Batam is
established documented procedure CAST/II/SM/01 (Document Control
Procedure)

7.5.3. Control of documented information (Quality Record)

PT. Cast Inspection and Engineering Batam established procedure

CAST/II/SM/02 (Recording Control Procedure).to define the control needed
for the identification, collection, storage, protection, retrieval, retention and
disposition of quality record

Documented information required by the quality management system and by

International Standard shall be controlled to ensure available and suitable for
use, adequately protected.
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For the control of documented information distribution, access, retrieval and

use, storage and preservation, including preservation of legibility, Control of
changes, Retention and disposition.

Documented information of external origin determined by the organization to

be necessary for the planning and operation of the quality management system
shall be identified as appropriate, and be controlled.

Documented information retained as evidence of conformity shall be protected

from unintended alterations.

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REVISION CONTROL PAGE

ISSUE / Approved Effective

Description
Revision by Date
00 First Release as Per ISO 9001 Ver 2015 Director 02 Dec 2017

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