Eliezer Vila

Philadelphia, PA • eliezer.vila.marrero@gmail.com • (267) 271-2067

HUMAN SERVICES PROFESSIONAL

Multifaceted, detail-oriented, and dedicated young professional, equipped with excellent management, leadership,
and customer service skills. Demonstrate outstanding ability to develop and guide top-performing teams toward the
achievement of corporate goals and objectives. Display pleasant personality, strong interpersonal aptitudes, and
expertise in communicating with individual of diverse cultures and organizational backgrounds. Possess bilingual
fluency in Spanish and English.

RELATED EXPERIENCE

Norris Square Community Alliance 2016 - Current

Philadelphia, PA (Various positions/promotions)

Director at Willard Annex Head Start

o Direct a Pre-school with a total enrollment of 114 children funded by the County School District located at
the 19134 zip code, a community with many social challenges, including one of the highest poverty areas of
any U.S major city.
o Supervise 13 teachers, 2 family advocates and cook staff, and continuously monitor lesson plans, classrooms,
family documents, health checklists.
o Implement several procedures to be current with the new federal Head Start standards.
o Coordinate activities, trainings, and completes reports for the School District in a constant basis.

EHS Family & Health Coordinator at Children’s Center

o Assumed full responsibility in conducting community assessment, self-assessment, and data collection and
analysis for grant reapplication.
o Participated in an accreditation process and completed and compile full sections to obtained NAEYC
accreditation, receiving 100% in Family section and 100% in Physical Environment, which led to obtained
over 90% overall score for the Children’s Center at 19122.
o Ensured compliance with federally mandated performance standards for area of family, safety, health, and
nutrition of Early Head Start and Child Care Partnerships programs.
o Formulated marketing strategies and recruitment plan, and collect demographic data on service area of
Environment, Health, and Safety (EHS) Program to determine targeted population for the reapplication of
grant.

Intensive Preventions Services Counselor

o Offered counseling to youth ages 10 to 19 through music therapy sessions.

o Created the most appropriate service plan for youth and their family.
o Collaborated with case manager of each youth in developing step-down and discharge processes.
o Offered effectual support in handling serious disturbances between youth to peers and staff to client’s
situations.
o Evaluated and maintained online and hard copy of case files in accordance with Department of Human
Services (DHS) requirements.
Available to a Phone Interview (11:30pm)
 Key Achievement:
✓ Examined and collected data from DHS-Individual Placement and Support (IPS) database to accomplish
special reports and projects for manager and director that outlined proof to funder that the program was
competitive and aligned with contract, thus ensuring the continuity of services.

Elderly Program Coordinator III 2014

Puerto Rico Office for Elderly Affairs • San Juan, PR

o Scrutinized public national statistical data of services and alleged abuse complaint, including 78 cities of the
country.
o Served as elderly advocate in implementing quasi-judicial power form state agency for the safety of various
aging persons that were victims of crime and rights violations; as well as resolving court procedures cases of
fraud and financial exploitation, aggression, and other civil cases.
o Thoroughly assessed civil cases by facilitating interviews to elderly victims, relatives, collaterals, and
perpetrators, including private companies, government agencies, nonprofit organizations, and other entities.
o Oversaw state employees of the Elderly Protection Division.
o Applied keen attention to detail in conducting case management monitoring evaluation on state employees.
o Presided over training for employees and volunteers on elderly abuse, as well as orientation of seniors for
preventing elderly abuse.
Key Achievements:
✓ Successfully recovered more than $100k back to elderly accounts who were victims of fraud.
✓ Made substantial contribution in correcting national statistical reports presented to the governor office of
PR.

Social Services Worker / Interim Manager 2008 - 2012

City of Caguas • Caguas, PR

o Provided oversight to employees as well as daily operations of social services offices in two cities, such as
centers of activities for elderly and advanced age persons.
o Organized and stored records, files, and documents layout in accordance with policy guidelines
requirements.
o Observed strict compliance with federal eligibility procedures in evaluating and selecting participants for
programs.
o Offered informal counseling to elderly people suffering from mental health illnesses and disorders.
o Expertly handled active caseload of more than 200 clients that received direct services from local city
programs
Key Achievements:
✓ Initiated the creation of the new procedures manual in 2011 for City of Caguas Elderly Programs.
✓ Earned recognition enhancing score rating of state evaluation for Social Division from 77% to 90% for 3
consecutive years.

SKILLS

o Child Plus o PR Case Management o Mass Interviews Process

o COPA o MS Suite o Programmatic Evaluations
o Paylocity o Photoshop CS o Grant Writing skills
o Florida Employ o Assessment Development o Data Management

Non related positions during 2012-14 & 2015 and before are not display in the resume.
Available to a Phone Interview (11:30pm)