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Культура Документы
OF
RESEARCH METHODOLOGY
ON
“IMPACT OF SALARIES ON
EMPLOYEES SATISFACTION
IN VODAFONE”
SUBMITTED TO SUBMITTED BY
SATINDER KUMAR APANSHULA MISHRA
10901484
RR1090148
ACKNOWLEDGEMENT
“Surpassing milestones towards a mission sometimes gives me
such degree of jubilance that i tend to forget the precious help
extended by people to whom the success of mission is solely
dedicated.”
Like everyone else, I owe much more than I can repay or even tell
in this venture. This report has been made possible through the
direct and indirect cooperation guidance of various people whom I
wish to express my sincere appreciation & gratitude.
First with the limitless humility, I would like to thank "GOD", for
bestowing me with all the favorable circumstances and keeping me
in high spirits.
I am extremely grateful to my parent for their invaluable support,
blessings and encouragement. With the deep sense of gratitude, I
express my sincere thanks to Mr.satinder kumar Lecturer of
Research Methodology, for his guidance and whenever needed,
support and direction that lead to completion of the project.
APANSHULA MISHRA
MBA-2ND SEM
ABSTRACT
A study was undertaken to measure the level of job
satisfaction among the employees of Vodafone. The study mainly
review around the view of employees regarding the job
satisfaction. What they think about the job satisfaction. The data
was collected all primary, as collected through personal interviews
in the form of questionnaire.
________________ ________________
Sig. of Major Advisor Sig. of Student
TABLE OF CONTENT
1) Introduction
2) Review of Literature
3) Objective of Study
4) Research Methodology
5) Data Analysis & interpretation
6) Result & Finding
7) Suggestion
8) Conclusion
9) Bibliography
10) Annexure(Questionnaire)
INTRODUCTION
job satisfaction describe how content an individual is with his or her job.
The happier people are within their job ,the more satisfied they said to be .
Job satisfaction is not the same as motivation, although is clearly linked. Job
satisfaction is a very important attribute which is frequently measured by
organization. The most common way of mearsurement is the use of rate of
pay, work responsibilities, variety of tasks, promotional opportunities the
work itself and co-worker. Some questioners ask yes or no questions while
other ask to rate satisfaction on 1-5 scale( where 1 represents “not at all
satisfied “ and 5 represents “ extremely satisfied “)
HISTORY OF VODAFONE
level of employee(s).
2) To measure the level of satisfaction of employees with respect to the
company.
3) To judge the level of job satisfaction of employees on various
parameters.
a. Working conditions
d. Policies of company
5) To study and analyze the monetary benefits and its impact on job
satisfaction
6) To study and analyze the various factors that are affecting the level of job
satisfaction
7) To study the factors that are improving one’s job satisfaction level.
RESEARCH DESIGN
Research design can be thought of as the structure of research -- it is the
"glue" that holds all of the elements in a research project together. We often
describe a design using a concise notation that enables us to summarize a
complex design structure efficiently.
Considering the objectives of the study, sample survey was conducted
and accordingly analysis of information was made. Exploratory research
design is used in present study.
DATA COLLECTION
Both primary and secondary data had been used in present study.
Primary Data collected through personal interview in the form of
questionnaire.
Secondary Data was collected from various journals, books, magazines and
internet.
STATISTICAL TOOLS USED FOR ANALYSIS
SAMPELING PLAN
In carrying out a survey relating to research, first select the problem and
study its implication in different areas. Selection of the research problem
should be in line with the researcher’s interest, chain of thinking and
existing research in the same area and should have some direct utilities. The
topic should have the practical feasibility to study feasibility, what is
important to prepare a preliminary questionnaire on research topic.
The first and foremost task in carrying out a research is to select a
sample.
POPULATION
The population of the current study is the 20 employees of Vodafone.
SAMPELING TECHNIQUE
Convenience sampling technique was used to select respondents through at
the sampling and main department of Vodafone were convert.
SAMPELING DESIGN
A sample design is definite plan for obtaining a sample from a given
population. It refers to the technique or the procedure the researcher would
adopt in selecting items for the sample.
The selection of employee was done on the basis of convenience
sampling.
SAMPELING UNIT
Single most unit of the population, it may be single person or group of
persons, from whom questionnaire will be filled till target is fulfilled. The
sampling unit in this report is any employee of Vodafone.
SAMPLE SIZE
Sample size refers to the total number of respondents targeted for collecting
the data for the researcher.
The sampling size of my study is 20 respondents and this sampling
size was selected on the basis of convenience sample.
REVIEW OF LITERARTURE
Gupta & Joshi (2008), concluded in their study that Job satisfaction is an
important technique used to motivate the employees to work harder. It had
often said that, "A HAPPY EMPLOYEE IS A PRODUCTIVE
EMPLPOYEE." Job satisfaction is very important because most of the
people spend a major of their life at their work place.
Khan (2006), reveals in his study hat Hoppack brought Job satisfaction to
limelight. He observed Job satisfaction in the combination of psychological
& environmental circumstances that cause person to fully say, "I am
satisfied with my job"
Rao (2005), reveal in his study that Job satisfaction refer to person feelings
of satisfaction on the job, which acts as a motivation to work. It is not the
self satisfaction, happiness or self-contentment but the satisfaction of the
job.
According to him, there are 4 types of theories:
1. Need Fulfillment Theory
2. Equity Theory
4. Discrepancy Theory
B. Equity Theory
C. Agency Theory
Brown, Forde, et. al. (2008), in their study "Changes in HRM and job
satisfaction, 1998–2004: evidence from the Workplace Employment
Relations Survey" examined that their significant increases in satisfaction
with the sense of achievement from work between 1998 and 2004; a number
of other measures of job quality are found to have increased over this period
as well. It also finds a decline in the incidence of many formal human
resource management practices. The paper reports a weak association
between formal human resource management practices and satisfaction with
sense of achievement. Improvements in perceptions of job security, the
climate of employment relations and managerial responsiveness are the most
important factors in explaining the rise in satisfaction with sense of
achievement between 1998 and 2004. We infer that the rise in satisfaction
with sense of achievement is due in large part to the existence of falling
unemployment during the period under study, which has driven employers
to make improvements in the quality of work.
Jain, Jabeen, et. al. (2007), in their study "Job Satisfaction as Related to
Organizational Climate and Occupational Stress: A Case Study of Indian
Oil" concluded that that there is no significant difference between managers
and engineers in terms of their job satisfaction and
Both the groups appeared almost equally satisfied with their jobs. When the
managers and engineers were compared on organizational climate, it was
found that both the groups differed significantly. Managers scored
significantly high on organizational climate scale than the engineers
indicating that the managers are more satisfied due to the empowerment
given to them.
Shah & Shah (2008), in their study "Job Satisfaction and Fatigue Variables"
concluded that relationship between fatigue and Job Satisfaction variables
which were found to be significantly negative. The study also founds that
fatigue is negative predictor of Job Satisfaction. The study is clearly
indicative of different issues for Call Centre employees in Indian context.
There are different ON THE JOB and OFF THE JOB FACTORS leading to
dissatisfaction and fatigue for them which were explored in this study. If
fatigue can be reduced and job satisfaction can be increased by various
innovative and encouraging strategies.
Empirical Study" concluded that the companies that are lagging behind in
certain areas of job satisfaction & job stress need to be developed so that
their employees show good performance level, as it is provided that
performance level lowers wit high satisfaction scores. The awareness
program pertaining to stress & satisfaction is to be taken up in the industries
to make them aware of the benefits of knowledge of stress and its
relationship with satisfaction and achievement of goal of industries.
Job Satisfaction is in regard to one's feeling or state-of-mind regarding the
nature of their work. Job Satisfaction can be influenced by a variety of
factors,eg, the quality of one's relationship with their supervisions, the
quality of the physical environment in which they work, degree of their
fulfillment in their work etc.
QUESTIONER
.9. In additional to your base salary, which of the following non cash
compensation do
you receive.
• Employer contribution 401k plan
• Stock options
• Employer funded retirement plan education reimbursement
• Other____________________________________
10. do you work full-time or part-time for this company
• Full-time(35or more hours per week)
• Part-time(less than 35 hours per week)
TABLE NO. 1
EXPERIENCE OF RESPONDENTS IN ORGANIZTION -:
NO. OF YEARS TOTAL PERCENTAGE (%)
LESS THAN 1 YEARS 12 24
1 – 5 YEARS 38 76
5-10 YEARS NIL 0
MORE THAN 10 NIL 0
YEARS
TABLE NO. 2
SALARY STRUCTURE -:
OPTIONS TOTAL PERCENTAGE (%)
HIGHLY SATISFIED 4 8
SATISFIED 10 20
NEUTRAL 20 40
DISSATISFIED 8 16
HIGHLY 8 16
DISSATISFIED
TABLE NO. 3
MONETARY BENEFITS -:
OPTIONS TOTAL PERCENTAGE (%)
HIGHLY SATISFIED 9 18
SATISFIED 8 16
NEUTRAL 7 14
DISSATISFIED 6 12
HIGHLY 10 20
DISSATISFIED
TABLE NO. 4
SALARY STRUCTURE -:
OPTIONS TOTAL PERCENTAGE (%)
HIGHLY SATISFIED 7 14
SATISFIED 14 28
NEUTRAL 18 36
DISSATISFIED 5 10
HIGHLY 6 12
DISSATISFIED
TABLE NO. 5
JOB SECURITY -:
OPTIONS TOTAL PERCENTAGE (%)
HIGHLY SATISFIED
SATISFIED
NEUTRAL 4
DISSATISFIED
HIGHLY 1
DISSATISFIED
LIMITATIONS
1) The study conducted is limited to a one organization only.
organization only.
3) Time and money was major limitation, which may have affected the
study.
4) Some of the respondents were reluctant to share information with us.
organization is high.
4) Many of them suggested that there is an opportunity for
secured.
7) A majority of the employees inferred that their organization given
because of heavy work load. So, they can give regular interval
during the work.
2) Few of employees felt that their ideas and opinions and taken
CONCLUSION
The project was helpful to study the employee’s job satisfaction in
Vodafone. This study would be helpful to understand how employees would
perceive about facilities towards job sastisfaction.
From the study it was found that most of the employees were satisfied
with their work environment. The employees felt that their direct supervisor
was helpful to perform their job in a better way.
BIBILOGRAPHY
• http://www.scribd.com/doc/18815043/Job-Satisfaction-level-of-
employees-of-company
• http://www.surveyshare.com/templates/salarysurvey.html
• http://www3.interscience.wiley.com/journal/120086933/abstract
• http://www.celtnet.org.uk/telecos/vodafone.php