REVOLUTIONIZING THE

SERVICES
SMS GATEWAYS
Citizen will receive system generated SMS

at the time:

 When Issuance of FARD application is

received.

 When application for Issuance of FARD

is completed / rejected.

 When FARD is delivered to the citizen.

ISSUANCE OF FARD

SIMPLICITY IS DIVERSITY
To provide speedy, customer centric,
cost-effective and quality service to
serve wider interests of citizens.

http://www.fc.punjab.gov.pk http://www.fc.punjab.gov.pk
Toll free number: 0800-09100 TOLL FREE NUMBER: 0800-09100 TOLL FREE NUMBER: 0800-09100
PUNJAB GOVERNMENT SUMMARY OF THE SERVICE Why e-Khidmat Markaz?
INITIATIVE Sr.
Particulars Details
No.
Number of
BENEFITS!!!
There are a number of departments in the public Charges
Adjacent
sector which are involved in the provision of (PKR)  Minimizing distance to access.
Khatoni(s)
services to citizens. Each department is providing One 50/-  Extending access to un-served groups.
Two 100/-
one or more service using different set of 1 Service Fee (PKR)  Introducing transparency, efficiency
Three or
processes which may be automated or manual. 150/-
more and accountability.
In order to facilitate the public interphase with In case of Rs. 50 x
 Simplifying transaction procedures.
complete No of
various government departments / agencies; the
Khaiwat Khatonis  Minimizing costs to citizens.
Chief Minister Punjab has issued directions / Service Time for Issuance
2 30 Minutes  Minimizing cost to government
of Fard
orders to establish public e-Khidmat Markaz. The
3 Issuance authority LRMIS Officer (internal efficiency)
concept is to integrate all such services under one
4 Fee payment mode Cash
 Increasing government revenue.
roof from where citizens could avail unhindered Designated Bank for National Bank of Pakistan
5
and easy access to governmental services. e- Service Fee (Adjacent to eKM)  Increased public satisfaction index

Khidmat Markaz concepts to integrate fifteen  Improving the transaction time for
governmental services under one roof for
DOCUMENTS REQUIRED citizens and government
No. of Amount
citizens, easing Citizens vs. Governmental Documents Original
Copies
Attestation
PKR  Offering innovative services
interphase. These services include issuance of CNIC X X X  Modernization / adoption of best
Birth Certificate, Marriage Certificate, Death Number
practices
of Charges
Certificate, Divorce Certificate, Character Adjacent (PKR)
Khaton (s)
Certificate, Motor Vehicle Registration, Token Tax
Challan
One 50/- APPLICATION TRACKING
Collection, Vehicle Transfer of Ownership, FARD, X X Two 100/-
Form
Learners Driving License, Traffic Fine Collection,
Three or
150/-
Service will be delivered on the spot. Citizen
more
Domicile Certificate, Issuance of CNIC, NADRA E- In case of Rs. 50 x won’t have to wait for days to get land records.
complete No of
Sahulat, and Route Permit. Now one visit at CFSC with appropriate
Khaiwat Khatonis
documents can get FARD in just thirty minutes.
NOTE: Original valid CNIC is mandatory for availing So Citizens do not need to track their
e-Khidmat Markaz services application.