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This document provides an analysis of service operations at Zoomcar, an Indian self-drive car rental company. It summarizes Zoomcar's business model, current services, and areas for improvement. Zoomcar allows customers to rent cars by the hour or day through an app. However, the document notes some challenges like securing late returned vehicles, customer defaults on penalties, and under-utilization of vehicles on weekdays. It recommends conducting customer interviews to understand perspectives on how Zoomcar can improve operations.
This document provides an analysis of service operations at Zoomcar, an Indian self-drive car rental company. It summarizes Zoomcar's business model, current services, and areas for improvem…