Pappis Consulting

Group
Helping Good Businesses Become Better

Graham Honig –Head of Proposal Nick Pappis –Project Manager Brian Buckley –Financial Analyst
Alec –Networking Advisor (t) 916-337-0177 Will Ellis –Head of Design

-
 Pappis Consulting Group
880 Poplar Street, Santa Clara,
CA, 95050

February 4, 2018

Jason Phillips
Director of Corporate Affairs
Cisco Systems
170 W Tasman Dr. San Jose Ca.

Dear Jason Phillips:

The Pappis Consulting Group and I would like to sincerely thank you for your continued efforts and
support. We are proud to call Cisco a partner in our efforts to further aid veterans upon returning
home. As you know, Cisco has programs in place that aim to help veterans acquire the training and
skills necessary for a career at Cisco. My team and I are excited to further advance Cisco’s efforts at
training and hiring veterans by conducting a resume improvement workshop on the Santa Clara
University Campus, hosted by our colleagues at the Santa Clara Career Center.

Our hosts from the Career Center are very knowledgeable in regards to what makes a strong resume,
and they also know what companies seek in a resume. A resume is often a first impression; my team
is determined to make that first impression a good one. We believe that a resume improvement
workshop, targeted to veterans and their family members, would be extremely beneficial to them
because a well-executed resume is essential for acquiring a job. Veterans family’s often move around
and relocate as the job requires, so the workshop would not only aid veterans but also have a huge
impact on veteran’s spouses and children.

My team is confident in our abilities to put this plan in motion. We have partnered with the Career
Center to obtain an on-campus facility that can host the resume improvement workshop. With
Cisco’s vast network of veterans, we believe we will be able to draw a big crowd, thus furthering the
positive impact of this project.

We are excited to get started, and we are fortunate to partner with Cisco Systems. I hope you are as
optimistic as we are about the endless benefits this project will have on veterans and their family
members, and we thank you for all your support. I look forward to receiving any suggestions you
may have to make this project even more impactful.

Sincerely,

Nick Pappis
Table of Contents
I. Executive Summary ............................................................................................... 3
Pappis Consulting Group + CISCO Solutions
How will it work?
Why is this important?
II. Introduction ........................................................................................................... 4
The Issue
CISCO's Impact
III. Project Rationale ................................................................................................... 5
Proposed Course of Action
Problem Addressed
Obstacles
Why This Project Will Make a Difference
IV. Deliverables ........................................................................................................... 7
V. Cost Analysis ......................................................................................................... 8
VI. Delivery Schedule .................................................................................................. 9
VII. Success Metrics .................................................................................................... 10
VIII. Staffing .................................................................................................................. 11
IX. Discussion ............................................................................................................ 14
X. Appendices ........................................................................................................... 17
Executive Summary
Pappis Consulting Group + CISCO Solutions
Even with historically low unemployment rates, veterans are struggling to find jobs upon returning
home from service. Cisco Systems has been running their veterans assistance program successfully
for many years now. Cisco focuses mostly on helping veterans acquire the skills and training they
need to return to the workforce. Pappis Consulting Group wants to parallel Cisco’s efforts to aid
veterans by providing them with a free resume improvement workshop on the Santa Clara
University campus.

How will it work?

To combat this unemployment among veterans, the Pappis Consulting Team plans to use Cisco
Systems’ vast network of veterans to build upon the efforts Cisco has already made towards aiding
veterans and their families. Pappis Consulting will conduct a resume improvement workshop for
veterans and their family members on the Santa Clara University campus, hosted by experts at the
Santa Clara Career Center.

Cisco Systems currently has a network of approximately 6,800 veterans involved in their veteran
enablement programs, and has helped over 73,000 veterans with skills training. We plan to extend
this invitation not only to those veterans but also to their family members, increasing the overall
impact of this event. We hope to host up to 100 veterans and their family members on campus to
receive help strengthening their resumes.

Why is this important?

On average, corporate job openings attract over 250 applicants, only six of whom will be
interviewed, and only one offered the job. The resume is often the first thing companies see,
therefore it is effectively a first impression. At Pappis Consulting, we aim to help veterans and their
families make that first impression a good one.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 3

Introduction
The Issue: Veterans Obtaining Employment after Service
United States veterans face a tough challenge when they return to civilian life after serving our
country; not just in terms of long-lasting injuries, PTSD or other mental health issues but when they
come home and look for a job after being outside of the civilian workforce for a number of years.

At first glance, the unemployment numbers for veterans is actually lower than that of non-veterans.1
However, when factoring in the number of veterans and nonveterans who are not considered part
of the labor force, the adjusted unemployment rate for veterans vs. nonveterans in this country is
striking. The standard unemployment rate for veterans is 4.3% while it is 4.7% for nonveterans, but
the adjusted unemployment rate (factoring in those not considered part of the labor force) for
veterans is 51.5% compared to 37.6% for nonveterans. This is due in large part to 49.4% of veterans
not being in the labor force compared to the 34.5% of nonveterans who are not in the labor force.

Now, there is little data or research on the discrepancy of labor force participation rates between
veterans and nonveterans, but we can make some assumptions about what might be causing this.
For starters, the GI Bill may account for some veterans not being in the labor force because they are
in school, but this certainly does not account for more than half of all veterans being outside of the
labor force, nor do service-related disabilities. Veterans with disabilities make up about 20% of the
veteran population, which adds up to roughly 2% of our overall population. But, veterans with a
disability had an unemployment rate of 4.8% in 2016, while those without a disability had a rate of
4.7% so this also doesn’t make up for the entire difference.

Pappis Consulting posit this issue must have some relation to veterans being classified as
“discouraged workers”, those who have tried to find a job in the last 12 months but have given up
due to a lack of employment opportunities, because it is the only available explanation for veterans’
exceptionally high unemployment.

CISCO’s Impact on the Veteran Unemployment Issue

Cisco began its VETS program in 2005 to help veterans with their transition into civilian life
through the Cisco network, individual employee networks and other career-building resources. At
that time the unemployment rate for veterans was 3.8%, while it was at 4.4% for nonveterans. Since
then, the unemployment rate for veterans and nonveterans peaked in 2010 at 8.7% and 9.4%,
respectively. The rate for both has been decreasing between 2010 and 2016 at a steady pace and sits
at the 4.3% and 4.7% that was mentioned earlier.

1 According to a 2016 report by the United States Department of Labor and the Bureau of Labor Statistics.
PAPPIS CONSULTING GROUP - FEBRUARY 2018 4
As mentioned before, these numbers are misleading, but it is undeniable that Cisco have made
progress in the last few years to lower these numbers. Cisco’s programs for supporting veterans has
played a part in the effort to decrease veteran unemployment, as well as encouraging other firms to
take similar steps.

Cisco has created several initiatives through The Cisco Veterans Program to encourage other firms
to hire veterans and even train many veterans for IT and cyber-related jobs. It has created a pipeline
using their Cisco Networking Academy and their job-matching technology, Futures, Inc. that has
successfully trained over 73,000 military personnel and has helped over 370,000 veterans to be hired
for civilian jobs. This pipeline is not including the number of veterans and their families that have
attended Cisco’s Veterans Career Transition Day that Cisco has held each year for several years at
four different locations in the United States. These programs have also been well attended, which is
what we hope to build upon this success.

Project Rationale
Proposed Course of Action: Hosting a Resume Workshop
Pappis Consulting will host a resume workshop and career counseling event on the Santa Clara
University campus, staffed by experts from the Career Center, for veterans and their families. The
event will consist of a presentation on general resume tips and best practices, followed by a
presentation on how to use LinkedIn, how to reach out to potential firms and other career-building
tips followed by a resume workshop session where the attendees can have their resumes critiqued
and examined by professionals. With this in mind, Pappis Consulting is continuing to work with the
Career Center to design the best possible structure for the event, given the resources available.

Using Cisco’s vast network of United States veterans, this program will reach some of the 6,800
veterans already associated with Cisco as well as some of the 10,000,000 veterans who are not part
of the labor force through emailing their large database.

Problem Addressed: Building a Resume

The veterans’ workshop is designed to offer attendees an opportunity to improve their resume and
have access to additional career resources so that they can restart their career search. Pappis
Consulting wants to help with resumes specifically because they are the first document a recruiter
will look at, and that is just the first step towards being gainfully employed.

Pappis Consulting will offer career counseling to give the attendees alternative ideas and best
practices when searching for employment as a way to kick start their job search and help encourage

PAPPIS CONSULTING GROUP - FEBRUARY 2018 5

them to get back looking for employment. This service will be especially valuable to those veterans
who can be classified as discouraged workers.

Obstacles
The biggest issue that we foresee is the Career Center being unable to assist us in hosting this event.
For obvious scheduling, staffing and payment reasons, it is possible that they are not able to offer us
the help we need to make this event great and reach our goals.

To mitigate this risk, we have reached out to several SCU faculty members who are either veterans,
family members of veterans or otherwise involved in veterans affairs to inform them of our project
and its goals. We did so to gauge their interest in staffing this event and reaching out to their
networks for qualified individuals to help us put this event on, if the Career Center does in fact not
participate. This effort has seen positive feedback so far, and we are confident that we will be able to
have qualified personnel running this event.

Why This Project Will Make a Difference

Cisco’s current efforts to assist veterans in the transition back into civilian life and the working
world are mainly focused on developing skills in IT and giving them access to their vast network of
organizations. We hope to address the biggest problem in veteran employment that Cisco is not, the
large number of discouraged workers. Our lower-powered focused plan ought to reach and appeal
to these veterans and their families especially. And, if we are successful, then we ought to have
started an event that Cisco can replicate on other college campuses around the country and begin to
lower the number of discouraged veteran workers and bring them back into the labor force.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 6

Deliverables
Veteran’s Enablement and Troop Support

 A Santa Clara facility for the event.

 Members of Santa Clara staff to participate in teaching professional tips.

 Offering access to both Veterans and Families of Veterans.

 Offering breakout sessions for Veterans to get personalized, one-on-one advice with Career
Center Professionals.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 7

Cost Analysis
Event Expenses

Supplies (paper, pens, etc.) $100

Catering (finger foods and refreshments) $250

Miscellaneous $50

Total Event Expense $400

Labor

# of Workers 5.00

# of Hours 50.00

Wages/hr. $30

Total income $7,500

Revenues/Donations

Materials Donated $400

Labor Donated $7,500

Difference $7,900

Profit (Loss)

$0

PAPPIS CONSULTING GROUP - FEBRUARY 2018 8

Delivery Schedule
Date
January 7-13 (Week 1)
January 14-20 (Week 2)
January 21-27 (Week 3)
January 28-Febuary 3 (Week 4)
February 4-10 (Week 5)
February 11-17 (Week 6)
February 18-24 (Week 7)
February 25-March 3 (Week 8)
March 4-10 (Week 9)
March 11-17 (Week 10)
PAPPIS CONSULTING GROUP - FEBRUARY 2018
Tasks to be Completed
 Coordinate with Cisco to find out their needs and learn more
about their Veterans program.
 Continue communication with Cisco to further understanding of
veterans program to decide best way to organize our event.
 Contact Leavey School of Business Dean’s office to set up a
meeting regarding potential support for SCU VET event.
 Meet with Assistant Dean of the Business School Jo-Anne
Shibles. (Monday Jan 29th)
 Contact Jennifer Ferrari from the SCU Career Center to propose
a partnership.
 Finalize proposal documents for Cisco.
 Meet with the Career Center to hopefully utilize their professional
staff for our event.
 Meet with Liz Barron-Silva to get our event approved.
 Contact Risk Management, Facilities, Campus Safety, and Events
Planning representatives.
 Continue planning for the event including finalizing location and
organizing catering.
 Contact Cisco to have them reach out to their Veteran
Association contacts to spread word about the event.
 All last minute preparation.
 Hold event.
 Evaluate our strengths and weaknesses throughout planning the
event to determine what can be done better for our next project.
9
Success Metrics
Our Main Metric of Success Is as Follows:

Attendence

Success of Event

21-40 41-60 61-80 81-100 101-120 121-140 141+

Attendence
This graph represents the relative success of our event based on the number of attendees. We arrived at these levels of satisfaction
based on comparable events held on campus such as select career fairs.

Our most important success metric is veteran attendance at our event. Notice that after a certain
level of attendance the effectiveness of our event begins to decline. This is due to the fact that in
order for our event to be the most successful we want to provide our guests the opportunity to ask
questions and have time for one-on-one feedback on their resumes. If we have to many guests
compared to our available career experts we will not be able to offer the best experience.

Other Success Metrics:

 Obtaining at least five volunteer career experts to accommodate all of our guests.

 Providing participants with quick one-on-one time with our experts to ask specific questions
about their resumes.

 Receive positive feedback from at least 75% of participants, and continued communication
with veteran organizations about how our event helped job seeking veterans

PAPPIS CONSULTING GROUP - FEBRUARY 2018 10

Staffing
Alec Phillips
Alec Phillips is a Sophomore at Santa Clara University. While in college,
he hopes to obtain various work experiences across Industry leading
companies that will enable full time employment upon graduation. He is
specifically interested in the fields of human resource & business
management, talent acquisition, and workforce digitization.

Originally from Monterey, California, Alec is in charge of outreach for

the Santa Clara Veterans Enablement and Troop Support (VETS)
program. He acts as the go-between for Cisco, the Santa Clara staff
administration, and his Consulting Project colleagues. After having
significant sales and marketing experience at both retail and Employment
corporations, Alec has the perfect skillset to handle negotiating with
outside resources to make the project a success.

Nick Pappis
Nick is currently a Junior at Santa Clara University
studying Accounting. Nick has recently accepted a job
for the summer of 2018 with Moss Adams, a local
private accounting firm in the Silicon Valley. Nick has
worked with many non-profit organizations before
such as Habitat for Humanity and Boys’ Team Charity,
where he served as Vice President.

Nick’s role in Pappis Consulting group is Project

Manager, where he is responsible for organizing team
activities, and making sure the project operations run
smoothly. Nick will also aid in connecting staff
members from Santa Clara University to those at Cisco
Systems to ensure that future projects are possible.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 11

William Ellis
William is a Junior Finance and Philosophy double major at Santa
Clara University. Over the past several months he has been an intern
at Nice & Company, a San Francisco based advertising firm. He has
had the opportunity to work with several of their clients specializing
in social media marketing; as the creative head of a small team, he
sold over 50 snapchat marketing concepts valued at two-thirds of a
million dollars to clients.

As Head of Design for this project, this experience, and his creative
ability, have been instrumental in Pappis Consulting’s efforts to drive
interest for their upcoming veterans’ career counseling event at SCU.

Graham Honig
Graham Honig is a Junior Finance major with an emphasis in Real
Estate. He has an internship this summer with a commercial real
estate brokerage firm. He hopes to gain priceless experience this
summer that will aide him through the beginning of his career in the
real estate industry. Graham has worked with multiple non-profits
and he has participated in an immersion trip in which he witnessed
first-hand the hardships that the homeless and marginalized
experience every day.

As the Head of Proposal for our team, Graham has made it

paramount that detail and accuracy will be at the forefront of our
proposal. In order to make our event worthwhile for the veterans,
our proposal needs to be thorough, so that we may execute it to
perfection.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 12

Brian Buckley
Brian is an accounting major at Santa Clara University. Brian spent his last summer working as a
sales intern with Arthur J. Gallagher where he learned about the insurance industry as well as
valuable experience in sales. He was responsible for preparing presentation materials for clients as
well as supporting the sales staff on client meetings. Brian is also a member of the Santa Clara Men’s
Lacrosse team and in addition to be a consultant with us will also be interning with KPMG this
upcoming summer.

Being skilled with number Brian has been our lead accountant. Within our firm Brian handles
budgeting and the management of money for our projects. Brian has gained accounting experience
through lower and upper division accounting
courses and Santa Clara and as acting treasurer of
the Santa Clara Men’s Lacrosse Team.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 13

Discussion
Original Plan and Struggles
Originally our goal was to set up a Veterans’ Workshop on campus at Santa Clara University. Our
group intended to use Cisco’s vast network of veterans to attract veterans to attend a resume
improvement and job search workshop on campus hosted by the Career Center at Santa Clara. We
approached the Career Center to request their expertise to staff our event, but they were unable to
do so. They claimed to lack the requisite expertise, time, resources and staff to add our event to their
busy March schedule. They recommended we reach out to members of the SCU alumni that may be
interested in an event such as ours, but we were still unable to find a group willing to staff our event.
Due to the time constraint this put on our original plan, we decided to schedule another meeting
with Jason Phillips and devised a new plan that ultimately has much further reaches and implications
than the original plan.

The New Plan

Upon meeting with Jason Phillips, Pappis Consulting discussed partnerships currently in place
between Cisco and universities such as San Jose State University, North Carolina State University
and University of North Carolina at Chapel Hill that have created pipelines of students that intern
and eventually get jobs at the company. The partnerships include Cisco funding the universities, and
in turn the universities curtail their curriculum to include more content that is directly relevant to a
Cisco employee. The pipelines guarantees that Cisco will have a constant flow of well prepared and
well educated employees entering their workforce, it also gives them the unique opportunity to
create pipelines to generate employees from different demographics.

Cisco has a need for 1,700 additional veteran workers to increase the percentage of veterans
employed from 4% to 7% in order to get additional federal grant money. In order to reach this goal,
Cisco needs to create a pipeline for these types of workers. While Santa Clara University is not a
destination school for veterans on the GI Bill, we believe developing a partnership like this with
Cisco could begin to change that. As a Jesuit school seeking to serve, this would fit well with the
school’s mission and would be a good PR tool as well. This partnership ought to be viewed as an
asset to Santa Clara University when it comes to changing trends in the tech world. These kinds of
partnerships are not uncommon among large tech companies and universities with career services
that are functionally integrated into the schools within the university. This integration would require
the career center working with the Leavey School of Business to create this partnership, as they
would be a fundamental part of the recruiting of SCU Veteran students to Cisco.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 14

Implications

This new plan gives Santa Clara University the ability to guarantee more jobs to their students in the
technology industry and obtaining significant funding while also helping veterans. Additionally, 7 to
10 percent of the employees at Cisco must be veterans in order to receive money from a partnership
with the Department of Defense. Santa Clara University should partner with Cisco Systems and
create pipelines of veterans and students to feed to technology companies similar to the model San
Jose State has created. This partnership would also allow Cisco to employ the additional 1700
veterans they require to receive the grant. On top of this, Cisco is receiving over 70 billion dollars in
repatriations from the new tax bill, 7 billion of which they plan on spending to improve local
communities. Cisco has money to spend, and is willing to spend it with schools that are willing to
create this kind of partnership. This would open the door for similar partnerships with large
companies in the Silicon Valley, and would help the university to create strong relationships with
these companies and improve their ability to market their career placement to prospective students.

Limitations

In order for this plan to be effective Santa Clara would need to essentially overhaul their curriculum
to be more specific to Cisco and other tech companies’ needs for new hires. One key issue that
Jason Phillips brought up in our meeting was the widening gap between those who graduate with
more technical focused degrees and those who graduate with a more traditional liberal arts degree.
He acknowledged that both types of educations have their benefits and said that he would love to
see a university that can find the medium between the two. Santa Clara is in a unique position to

PAPPIS CONSULTING GROUP - FEBRUARY 2018 15

deliver such an education through its strong Jesuit roots and being located in the heart of the Silicon
Valley.

Right now Santa Clara University is not an attractive choice for veterans who tend to gravitate
towards state schools or junior colleges. This is largely due to Santa Clara’s high cost and lack of
specific training type curriculums.

Recommendations

This proposal should be a priority for Santa Clara University and Cisco Systems. Our group strongly
recommends that Santa Clara University adapt our plan to attract veterans and tailor their
curriculum towards what the big players in the technology industry are looking for. If this happens,
Cisco and other large technology companies will hire many more Santa Clara graduates as well as
veterans. As previously mentioned, Cisco has every reason to partner with Santa Clara for this
project as they need to hire 1700 more veterans as well as the fact that they are always looking for
talented employees coming out of college. Santa Clara also has a motive to implement this plan, as
they would receive additional funding as well as increasing the alumni presence in the technology
industry. Santa Clara University would also be helping veterans by giving them benefits and
scholarships that will hopefully lead to jobs.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 16

Appendices
Email Correspondence
On Thu, Feb 1, 2018 at 11:31 AM, Will Ellis <wellis@scu.edu> wrote:

Dear Ms. Ferrari,

Hello, my name is William Ellis, and for our BUSN 179 class project my group of five students have
partnered with Cisco in an effort to provide support to their VETS program. Their VETS program
offers career counseling and services to veterans, and to help them in this endeavor we would like to
host some type of resume workshop or career counseling event for veterans and their families on
the SCU campus. We would love to partner with the Career Center to provide your expertise for our
event and we would like to schedule a meeting with you in the coming week to further discuss this
potential partnership. If you could get back to me by email at wellis@scu.edu or by phone at 781-
534-8315 that would be greatly appreciated and we are excited to have this opportunity to speak
with you!

Thank you for your time,

Will Ellis

Hi Will,

Thanks for reaching out! I would be happy to meet with you in the coming weeks to learn more
about your project. Please let me know some days and times that would work well for you. Could
you also share any additional details about the event you are coordinating - logistics, goals etc.?

I look forward to learning more about your project!

Best,

Jen Ferrari

_________________________________

Jennifer Ferrari

Associate Director
Career Center, Santa Clara University
408-554-4423

PAPPIS CONSULTING GROUP - FEBRUARY 2018 17

Appendices (cont.)
From: Will Ellis <wellis@scu.edu>
Date: February 5, 2018 at 7:00:35 PM PST
To: Jennifer Ferrari <jferrari@scu.edu>
Subject: Re: We would like to partner with you!

Hi Ms. Ferrari,

Thank you for getting back to me so soon! As for meeting with you, my group is available to meet
with you on Mondays before noon and after 3PM, Wednesdays either before noon or after 3PM,
Thursdays before noon and Fridays before noon, we are also generally available later in the day
(around 4:30-5:00PM) as well. Whenever would work for you in the next week or two we will be
able to make work!

The event planning is still ongoing clearly, but we plan on hosting an event at SCU, likely in Lucas
(probably the Forbes room, we are speaking with the requisite people to determine the best location
currently) for up to 100 people. This number is one of the things we will have to determine after
speaking with you further about this, I am sure you have done this kind of thing in the past and
would know much more than we would about what is logistically possible and how many career
center representatives could attend which would influence our target number greatly. Our main goal
is to offer resume and career advice to veterans and their families, once again, your expertise is going
to greatly guide how we go about this so we will have to discuss how to structure the event when we
meet.

For our class we have written up an extensive and detailed project proposal which will bring to our
meeting so we can highlight certain parts of our plan, why we are doing this, how Cisco is involved,
more of the logistics, etc. so please get back to me as soon as you can regarding your availability, and
if any of the times we sent you don't work for you we are flexible and will make time to meet with
you whenever you are available. Thank you very much for your time and for your consideration of
partnering with us!

Best,

Will Ellis

PAPPIS CONSULTING GROUP - FEBRUARY 2018 18

Appendices (cont.)
Hello Dean Dudley,

We met last year, but in case you don't remember me my name is Alec Phillips and I'm a
sophomore in the Business school. I've received an offer to partner with Cisco on my group's
project for Business 179, and the plan that we have laid out would involve some cooperation from
the business school. In essence, we would use the resources that the school offers students to help
them with their professional career training, and offer them to veterans using the model
that Cisco already uses (see here). My team and I would love to set up a time this week to break
down our plan for the project and see what assistance we could receive, or if you had any
suggestions.

Thanks,

Alec Phillips

Alec,

I am happy to meet but it would need to be next week. I am out of the office Thursday and a Friday
and booked today. If next week works, my assistant Marina will try to find a time.

Caryn

Dean Caryn Beck-Dudley

Santa Clara University

Leavey School of Business

Sent from my iPhone

PAPPIS CONSULTING GROUP - FEBRUARY 2018 19

Appendices (cont.)
Alec,

Work with Marina to see if she can find a date/time.

Caryn

--

Dean Caryn L. Beck-Dudley, J.D.

Santa Clara University
Leavey School of Business
Lucas Hall 124
500 El Camino Real
Santa Clara, CA 95053-0385
408-554-4523

Hello Alec,

I am happy to help schedule a time for you and Dean Caryn to meet. Are you by chance available
at 9am on Thursday, 2/1?

Best,

Marina

Alec:

I would be happy to meet with you if are unable to connect with Dean Beck-Dudley due to
schedule conflict and timing. It sounds like a terrific project.

All the best,

Jo-Anne

PAPPIS CONSULTING GROUP - FEBRUARY 2018 20

Appendices (cont.)
Contact Information:

Dean Caryn L. Beck-Dudley, J.D.

Santa Clara University
Leavey School of Business
Lucas Hall 124
500 El Camino Real
Santa Clara, CA 95053-0385
408-554-4523

Jennifer Ferrari
Associate Director
Career Center, Santa Clara University
408-554-4423

PAPPIS CONSULTING GROUP - FEBRUARY 2018 21

Appendices (cont.)

ALEC J. PHILLIPS
28 Cuesta Vista Dr. | Monterey, CA. 93940 | (916) 712-5015 | APhillips@SCU.edu

OBJECTIVE
While in college to obtain various work experiences across Industry leading companies that will enable full
time employment upon graduation. I am specifically interested in the fields of human resource & business
management, talent acquisition, and workforce digitization.

SUMMARY EXPERIENCE

August 2017 – December 2017 National College of Physicians San Jose, CA.
Selected as a paid “Fall Intern” for the National College of Physicians (NCP) where I focused in the areas of
marketing, research and content digitization.
 Led the development of content for the newly developed website of the National College of
Physicians, as well as unique journal content they produce for their members
 Performed Healthcare industry research for members based on business needs, government and
regulatory changes
 Supported web site evolution and enhancements based on user experience and market needs
 Delivered recommendations for NCP product expansion and additional revenue opportunities
 Expanded the network of leading healthcare and delivery organizations to generate future revenue
opportunities

June 2017 – September 2017 J. Lawrence Khakis of Carmel Carmel, CA.

Selected as the single summer “Sales Consultant” for the largest high end clothing retailer on the Monterey
Peninsula.
 Set store record for all summer associates relative to sales targets with average sales in excess of
$40,000 per month
 Led new customer retention initiatives through a variety of traditional and digital means
 Oversaw monthly inventory to ensure that most in demand luxury menswear was available on
demand
 Delivered recommendations to J. Lawrence Khakis for increased revenue opportunities through on-
line retail expansion
 Served as on-line model for all new fashion lines being displayed throughout the website and store

October 2016 – February 2017 UNIQLO Milpitas, CA.

Served as a “Sales Associate” for this leading global clothing retailer. During my tenure I was responsible for
the following:
 Inventory and restock for the departments assigned
 Sales and fashion consultant for select menswear departments
 Cashier, collections and store closing
 Average over 32 hours per week while maintaining full class load

PAPPIS CONSULTING GROUP - FEBRUARY 2018 22

 SKILLS & ABILITIES
Management

 Served as Lead Student Ambassador for Stevenson School for 3 consecutive years. Oversaw the touring
of prospective families, coordinating open houses, and training new student ambassadors
 Volunteered to become a certified Tableau user by Cisco Systems, Inc.

Sales

 Served in multiple positions where I was tasked with selling “ideas to clothes”
 Created business cases with appropriate plans to increase sales volumes, margins and profitability
 Developed approaches to enhancing customer engagement and interaction that would ultimately tie to
increased sales

Leadership

 Appointed as Varsity Basketball Captain for Stevenson School that advanced to the CIF state
tournament for two consecutive years
 Led multiple clubs and associations that increased engagement for all types of students regardless of
experiences and backgrounds

Education

General Education with Honors May, 2016

The Stevenson School, Pebble Beach, CA

Bachelors of Science, Business Administration Target December, 2019

Santa Clara University, Santa Clara CA.
Major: Business Management

PAPPIS CONSULTING GROUP - FEBRUARY 2018 23

 William Ellis
(781) 534-8315 || wellis@scu.edu
Work Experience
Media & Account Intern, Nice Advertising, San Francisco, CA
Summer 2017
 Brainstormed marketing strategies and delivered 40 social media marketing concepts to clients purchased for
over $600,000 with a potential reach of 200 million people
 Audited media delivery through monitoring and matched to financial records
 Reviewed the execution of media strategies and matched to financial records
 Aggregated and analyzed competitors’ marketing campaigns in our clients’ industries in to create strategies
that maximized the reach and effectiveness of our campaigns

Student Representative, Duke’s Business Service Center, SCU, Santa Clara, CA

2017 – Present
 Responded to all inquiries for information by students and visitors to the Leavey School of Business
 Served as a point of contact for current and prospective undergraduate and graduate business students
 Assisted professors in their day-to-day duties
 Oversaw the overall appearance of the building and functionality of student and faculty printers and
computers

Lead Market Research Intern, BCC Research LLC, Wellesley, MA

Summer 2014
 Researched and contacted potential clients with Market Report Press Releases
 Managed client and product records using Microsoft Office
 Managed and aggregated contact files in Salesforce and Hubspot
 Ran the company's Twitter account, made several daily posts and managed planned posts for the
account

Skills: Experienced in Microsoft Excel, Word and Powerpoint, comfortable using CRM platforms
including Salesforce and Hubspot, conversational Spanish speaker, some basic coding experience in Java (I
am eager to learn more).

Education
Santa Clara University, Santa Clara, CA Majors: Finance & Philosophy, GPA 3.2
Expected 2019
Boston College High School, Boston, MA
2015

Extracurricular Activities
Finance Committee Member, Sigma Pi Fraternity, Santa Clara, CA
2017 – Present
 Managed a $200,000 annual budget for events and fundraisers
 Managed a $35,000 investment account to best serve the fraternity in the future

Leavey School of Business Peer Advisor, Santa Clara University

2016 - 2017
 Assigned as an advisor to 15 business students for the entirety of their first year
 Advised on academic policies, regulations, requirements as well as course-and-degree planning
 Responded to or referred emails from the Ask A Peer Advisor section of the SCU website

PAPPIS CONSULTING GROUP - FEBRUARY 2018 24

Nicholas Pappis
1407 Germano Way, Pleasanton, CA 94566
Phone: 925-667-6418
Email: npappis@scu.edu

Objective:
Pursuing a summer internship in business accounting in order to improve skills and enhance
experience.
Education:

Leavy School of Business – Accounting Major – GPA: 3.3 Fall 2015 – Present

Santa Clara University – Santa Clara, California

Amador Valley High School, Pleasanton California – GPA: 3.5 August 2011 – June 2015
 Academic Excellence Awards and Scholar Athlete all four years.

Job Experience:
 PUSD Aid: Worked for Pleasanton Unified School District as an Aid for children grades K-12.
Included tutoring, packaging and delivering textbooks, and working in the district office.
(Summer 2017)
 Waiter: Worked as a waiter at BJ’s Brewery during the summer of 2016. Requires ability to work
in a fast paced team environment, customer service skills. (Summer 2016)
 Sales Position: Cutco Corporation. Cutco is a brand of kitchen cutlery. Job included cold calls,
house visits and demonstrations to sell cutlery to interested buyers. (Summer 2015)

Volunteer Activities:
 Participated in the Applied Materials Helping Hands Holiday Food Packing
Project
 Vice President of Boys Team Charity (BTC). This is a prestigious, volunteer/community service
organization in Pleasanton, which is involved in working with many different charitable entities.
Worked on various projects including Kids Against Hunger, Challenger Baseball, Special Olympics,
Garden of Grace, Foster a Dream Winter Wonderland, and Chabot Regional Park Redwood
Reclamation Project.

Hobbies:
 Following Sports, Men’s Wear, Intramural Sports, Stock Market, International Business

Skills:
Highly Motivated, Team Player, Quick Learner, Microsoft Excel, Communications, Social Media,
Problem Solving, Leadership, Commitment, Financial Accounting

PAPPIS CONSULTING GROUP - FEBRUARY 2018 25

 Graham Honig
8098 Village Estates Lane ghonig911@gmail.com
Fair Oaks, CA 95628 (916) 337-0177

Education
Santa Clara University, Leavey School of Business, Santa Clara, CA Sept. 2015-Present
Major: Finance
Anticipated Date of Graduation: Dec, 2018

University of Auckland, Auckland, New Zealand July 2017-Nov. 2017

Study Abroad Program

Jesuit High School 2011-2015

Professional Experience
R&R Mortgage Inc., Intern Office Assistant, Folsom, CA June 2016-Aug. 2016
- Calculated pre-approvals on loan amounts for clients
- Forecasted the return on investment of rental properties
- Configured refinancing options on loans

Santa Clara University, Office Financial Assistant, Santa Clara, CA Sept. 2016-Present
- Constructed spreadsheets that allowed them to calculate the financials of their office
- Developed the year-end report of their facility usage that they presented to the University
- Updated the rental-rates of their facilities by analyzing price comparisons of local theaters

Aztec Solar Inc., Construction Worker, Rancho Cordova, CA Aug. 2014-Sept. 2015
- Constructed solar panel structure for pool heating purposes
- Operated jack hammers, augers, and other power tools
- Organized and accounted for warehouse inventory

Co-Founder & Head of Marketing and Operations of Mobile App Business Dec. 2015-Present
- Focused on user acquisition and marketing platforms
- Accounted for company taxes and fees
- Materialized our business plan
- Handled legal issues in the business’ infancy

Additional Information
Santa Clara Men’s Lacrosse Team Sept. 2015-Present
- Selected as a freshman representative to assist in team financial and budgeting duties

Skills
- Proficient in Microsoft Excel and PowerPoint
- Strong interpersonal skills
- Self-sufficient in solving problems

PAPPIS CONSULTING GROUP - FEBRUARY 2018 26

 Brian Buckley
Work History
Arthur J. Gallagher & Co. Glendale, CA
Sales Intern July-September 2017
 Gained invaluable experience working with the 4 largest insurance broker in the country.
th

 Gained experience identifying our client’s unique risks then trying to mitigate those risks
by placing insurance policies and/or employing property and casualty engineers.
 Was able to meet and speak with risk managers and executives of our clients, who range
from Fortune 500 companies to small start-ups.
 Created presentation materials, which included using Excel to consolidate key data in to
give our clients a better understanding of the current insurance markets.
Gar Woods Grill & Pier Carnelian Bay, CA
Busser July-September 2016
 Maintained high standards of customer service during high-volume, fast-paced operations.
 Completed tasks in the quickest way possible while still maintaining quality to make sure
we could accommodate as many customers as possible.
Sitzmann Morris & Lavis Insurance: Brown and Brown Lafayette, CA
Intern July-September 2015
 Identified and solicited sales prospects in agency databases.
 Evaluated leads obtained through direct referrals, lead databases and cold calling. Utilized
communication skills.
 Managed and developed oral presentations to foster public speaking.
 Evaluated the accuracy and quality of data entered into the agency management system.
 Strategized with sales team to prospect and qualify potential customers within assigned
geographic territories.

Education
Santa Clara University, Leavey School of Business Santa Clara, CA
Bachelor of Science Candidate, Major: Accounting May 2019

De La Salle High School Concord, CA

College Preparatory May 2015

College Activities
Men’s Collegiate Lacrosse Association, Division 1 Santa Clara, CA
Team Member Sept. 2015 - present
 Active participant playing midfield position
 Competitive schedule playing against multiple schools including Stanford University, U. C.
Berkeley, Cal Poly and University of Oregon

Skills
Proficient in Microsoft Office: Word, Excel and Power Point.

PAPPIS CONSULTING GROUP - FEBRUARY 2018 27

 Pappis Consulting Group
880 Poplar Street, Santa Clara,
CA, 95050

PAPPIS CONSULTING GROUP - FEBRUARY 2018 28

Appendices (cont.)
Works Cited
“Table 6A. Employment status of veterans 18 years and over by state, 2016 annual averages.” U.S.
Bureau of Labor Statistics, U.S. Bureau of Labor Statistics, www.bls.gov/news.release/vet.t06A.htm.

“Table 6B. Employment status of nonveterans 18 years and over by state, 2016 annual averages.”
U.S. Bureau of Labor Statistics, U.S. Bureau of Labor Statistics,
www.bls.gov/news.release/vet.t06b.htm.

“43.3 percent of veterans with a service-Connected disability were employed in August 2015 : The
Economics Daily.” U.S. Bureau of Labor Statistics, U.S. Bureau of Labor Statistics,
www.bls.gov/opub/ted/2016/43-point-3-percent-of-veterans-with-a-service-connected-disability-
were-employed-in-august-2015.htm.

Gross, Natalie. “Despite decreasing veteran unemployment rate, underemployment remains a

problem.” Military Times, Military Times, 16 Oct. 2017, www.militarytimes.com/education-
transition/2017/03/07/despite-decreasing-veteran-unemployment-rate-underemployment-remains-
a-problem/.

https://www.cisco.com/c/en/us/about/csr/stories/veterans-program.html#~stickynav=3

Image Links
https://www.google.com/search?q=two+hands+shaking&source=lnms&tbm=isch&sa=X&ved=0
ahUKEwiKgruZrojZAhUUSGMKHevYADYQ_AUICigB&biw=1707&bih=855#imgrc=h0g899p
UJ7lHUM:

https://www.google.com/search?biw=1707&bih=855&tbm=isch&sa=1&ei=Ne55WsivMKnQ0gK
-
_LfwAQ&q=military+member+shaking+hands&oq=military+member+shaking+hands&gs_l=psy
-ab.3...45308.62623.0.62786.29.26.0.3.3.0.207.2095.19j4j1.24.0....0...1c.1.64.psy-
ab..2.17.1360...0j0i67k1j0i5i30k1j0i8i30k1j0i24k1j0i30k1j0i13k1j0i13i5i30k1j0i8i13i30k1.0._r0Yeizdq
RU#imgrc=Fws8oqXM7u1hiM:

PAPPIS CONSULTING GROUP - FEBRUARY 2018 29