PT 9500 PC

SERVICE MANUAL
MODEL: PT-9500PC
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SERVICE MANUAL
MODEL: PT-9500PC

PREFACE
This publication is a service manual covering the specifications, theory of operation,

disassembly/reassembly procedure, and troubleshooting and error message of the Brother PT-
9500PC. It is intended for service personnel and other concerned persons to accurately and quickly
provide after-sale service for our PT-9500PC.
To perform appropriate maintenance so that the machine is always in best condition for the
customer, the service personnel must adequately understand and apply this manual.
This manual is made up of four chapters and appendices.
CHAPTER I SPECIFICATIONS
CHAPTER II THEORY OF OPERATION
CHAPTER III DISASSEMBLY AND REASSEMBLY
CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE
APPENDIX 1. TEST SOFTWARE OPERATION

2. MAIN PCB CIRCUIT DIAGRAMS
© Copyright Brother 2003
All rights reserved.
No part of this publication may be reproduced in any

form or by any means without permission in writing
from the publisher.
Specifications are subject to change without notice.

CONTENTS
CHAPTER I SPECIFICATIONS ......................................................................... I-1

1.1 MECHANICAL SPECIFICATIONS ............................................................................ I-1
1.1.1 External Appearance .......................................................................................... I-1
1.1.2 Keyboard ............................................................................................................ I-2
1.1.3 Display................................................................................................................ I-2
1.1.4 Printing Mechanism ............................................................................................ I-2
1.1.5 Tape Cassette .................................................................................................... I-3
1.1.6 Tape Cutter ........................................................................................................ I-3
1.1.7 PC Interface ....................................................................................................... I-4
1.1.8 Separated Sells Option (Print Server) ................................................................ I-4
1.2 ELECTRONICS SPECIFICATIONS .......................................................................... I-5
1.2.1 Character Generator .......................................................................................... I-5
1.2.2 Power Supply...................................................................................................... I-5
CHAPTER II THEORY OF OPERATION ........................................................... II-1

2.1 OUTLINE OF MECHANISMS.................................................................................... II-1
2.1.1 Print Mechanism................................................................................................. II-1
2.1.2 Roller Holder ASSY Setting & Retracting Mechanism........................................ II-3
2.1.3 Tape & Ribbon Feed Mechanism....................................................................... II-5
2.1.4 Tape Automatic Full Cutter Mechanism ............................................................. II-7
2.1.5 Tape Automatic Half Cutter Mechanism ............................................................ II-8
2.1.6 Forcible Tape Ejection Mechanism .................................................................... II-9
2.1.7 Cover Open Button (Cover Lock Button)............................................................ II-10
2.1.8 Cover Open (Cover Lock) Sensor ...................................................................... II-10
2.1.9 AV Label Print Start Position Detector Mechanism (for U.S.A. only) ................. II-11
2.2 OUTLINE OF ELECTRONICS .................................................................................. II-12
2.2.1 Main PCB ........................................................................................................... II-12
2.2.2 Cassette & Cover Open Sensor PCB (Sensor PCB) ......................................... II-12
2.2.3 Tape End Sensor PCB ....................................................................................... II-12

2.2.4 Switch, LED PCB (Sub PCB) ............................................................................. II-13
2.2.5 Full Cutter Sensor............................................................................................... II-13
2.2.6 Half Cutter Sensor .............................................................................................. II-13
2.2.7 Roller Holder Sensor .......................................................................................... II-13
2.2.8 Full Cutter Motor................................................................................................. II-13
2.2.9 Half Cutter Motor ................................................................................................ II-13
2.2.10 Tape Feed Motor ................................................................................................ II-13
2.2.11 Release Motor .................................................................................................... II-13
2.2.12 Eject Motor ......................................................................................................... II-13
2.2.13 Thermal Head..................................................................................................... II-13
2.2.14 AV Sensor PCB .................................................................................................. II-13
2.2.15 AV SW Sensor ................................................................................................... II-13
2.3 MAIN PCB ................................................................................................................. II-14
2.3.1 Logic Components ............................................................................................. II-15
[1] CPU................................................................................................................. II-15
[2] RAM (SRAM)................................................................................................... II-15
[3] EEPROM......................................................................................................... II-15
[4] ROM (Mask ROM / Flash ROM) ..................................................................... II-15
2.3.2 Solder Points ...................................................................................................... II-16
2.3.3 Cassette Sensor & AV Cassette Sensor Circuit................................................. II-16
2.3.4 Cover Open Sensor Circuit ................................................................................ II-18
CHAPTER III DISASSEMBLY AND REASSEMBLY.......................................... III-1

3.1 SAFETY PRECAUTIONS.......................................................................................... III-1
3.2 TIGHTING TORQUE LISTS...................................................................................... III-1
3.3 LUBRICATION POINTS LIST ................................................................................... III-2
3.4 DISASSEMBLY PROCEDURE ................................................................................. III-3
[1] Removing the Tape Cassette.......................................................................... III-3
[2] Removing the Bottom Cover and the Side Cover ........................................... III-4
[3] Removing the Slot Cover ................................................................................ III-5
[4] Removing the Shield Plate A, the Main PCB ASSY and the Shield plate B.... III-5
[5] Removing the Front Cover .............................................................................. III-7
ii

[6] Removing the Printing Unit.............................................................................. III-8
[7] Disassembling the Body Cover ....................................................................... III-9
[8] Disassembling the Cassette Cover Parts........................................................ III-11
[9] Disassembling the Cassette Cover Bracket.................................................... III-13
[ 10 ] Disassembling the Front Cover ....................................................................... III-14
[ 11 ] Removing the Eject Unit ASSY, the Half Cutter ASSY, the Half Spacer and
the Cutter ASSY.............................................................................................. III-14
[ 12 ] Removing the Half Frame ASSY..................................................................... III-15
[ 13 ] Disassembling the Mechanical Unit ................................................................ III-17
[ 14 ] Disassembling the Head/Roller Holder Unit .................................................... III-20
[ 15 ] Removing the Eject Motor/Eject Rubber ......................................................... III-22
3.5 REASSEMBLY PROCEDURE .................................................................................. III-24
[1] Reassembling the Eject Rubber/Eject Motor .................................................. III-24
[2] Reassembling the Head/Roller Holder Unit..................................................... III-26
[3] Reassembling the Mechanical Unit ................................................................. III-27
[4] Reassembling the Half Frame ASSY .............................................................. III-30
[5] Reassembling the Cutter ASSY, the Half Spacer, the Half Cutter ASSY, and
the Eject Unit ASSY ........................................................................................ III-32
[6] Reassembling of the Body Cover.................................................................... III-33
[7] Reassembling the Cassette Cover Parts ........................................................ III-34
[8] Reassembling the Cassette Cover Bracket .................................................... III-36
[9] Reassembling the Cassette Cover and the Cassette Cover Bracket.............. III-37
[ 10 ] Reassembling of the Cassette Sensor PCB and

the Tape End Sensor ASSY............................................................................ III-39
[ 11 ] Reassembling of the Printing Mechanical Unit, the Shield Plate B and

the Main PCB ASSY ....................................................................................... III-40
[ 12 ] Reassembling of the Front Cover ................................................................... III-43
[ 13 ] Reassembling the Shield Plate A .................................................................... III-44
[ 14 ] Reassembling the Slot Cover.......................................................................... III-44
[ 15 ] Reassembling the Side Cover and the Bottom Cover..................................... III-45
[ 16 ] Reassembling the Tape Cassette ................................................................... III-46
[ 17 ] Demonstration Print and Final Check ............................................................. III-46
iii

CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE........................ IV-1
4.1 PRECAUTIONS......................................................................................................... IV-1
4.2 AFTER REPAIRING .................................................................................................. IV-1
4.3 LED CONTROL IN DIFFERENT SITUATIONS AND MEASURE AGAINST ERRORS

................................................................................................................................... IV-2
4.4 ERROR CODE .......................................................................................................... IV-5
4.5 ERROR MESSAGE ................................................................................................... IV-6
4.6 TROUBLESHOOTING FLOWS ................................................................................ IV-9
[1] Printing is performed with specific dots omitted. ............................................. IV-9
[2] The tape cassette type is not detected correctly. ............................................ IV-9
[3] The LED does not turn on. .............................................................................. IV-10
[4] No printing is performed. ................................................................................. IV-10
[5] The Interface malfunctions.............................................................................. IV-11
[6] The tape is not cut........................................................................................... IV-11
[7] The tape is not fed correctly. ........................................................................... IV-12
[8] Half cut failure. ................................................................................................ IV-14
[9] Forced tape eject failure.................................................................................. IV-15
[ 10 ] The failure of pressure contact /release of the roller holder............................ IV-16
Appendix 1. TEST SOFTWARE OPERATION

Appendix 2. MAIN PCB CIRCUIT DIAGRAM
iv

CHAPTER I SPECIFICATIONS
1.1 MECHANICAL SPECIFICATIONS
1.1.1 External Appearance
[1] Dimensions (W x D x H) 116.0mm x 189.6mm x 127.0mm
(Excluding the bottom legs and the side legs)
[2] Weight Machine proper Approx. 1.3kg (Machine proper only)

In package Approx. 3.2kg
Fig. 1.1-1 External Appearance
I-1

1.1.2 Keyboard
[1] Number of function keys 2 (ON/OFF key, FEED/CUT ( ) key)
[2] Key arrangement See Fig. 1.1-2.
ON/OFF key
FEED/CUT key
Fig. 1.1-2 Key Arrangement
1.1.3 Display
[1] Display type LED 2 (ON/OFF : Green, Error : Red)
1.1.4 Printing Mechanism

[1] Print method Thermal transfer onto plastic tapes (laminate tape and
non-laminated tape) or special tapes (instant lettering tape,
non-laminated thermal film tape, iron-on transfer tape, and
porous-stamp tape, and *AV labels tape)
(Fixed print head and tape feeding mechanism)
* AV labels tape : U.S.A. only
[2] Print speed 20 mm/second

40 mm/second (When mounting a HG cassette)
[3] Print head

Type Thin membrane thermal print head
384 dots by one row
Size of heating element 0.0705 mm (Hight) x 0.08 mm (Width)
[4] Printing size (Point)

Alphanumeric character 24, 18, 12, 9, 6, 4.5
I-2

1.1.5 Tape Cassette
[1] Cassette Cartridge type
[2] Types of tape cassettes
• Laminated tape cassette Laminate tape, ink ribbon, and adhesive base tape
• Non-laminated tape cassette Non-laminated tape and ink ribbon
• Instant lettering tape cassette Instant lettering tape and ink ribbon
• Iron-on transfer tape cassette Iron-on transfer tape and ink ribbon
• Stamp tape cassette Porous-stamp tape and base paper
• Cloth tape cassette Cloth tape and ink ribbon
• AV (Avery) labels cassette AV labels and base paper (U.S.A. version only)
• HG cassette Ink ribbon for high speed printing and adhesive
base tape (Europe version only)
Note: The tape cassette for Head cleaning is provided.
[3] Tape size

Type of tape Width Length
Laminate tape 6, 9, 12, 18, 24, 36 mm 8 m (5 m for the
fluorescent coating tape)
Non-laminated tape 6, 9, 12, 18, 24 mm 8m
Instant lettering tape 12, 18, 24 mm 8m
Iron-on transfer tape 18 mm 6m
Porous-stamp tape 18, 24 mm 3m
Cloth tape 12, 18 mm 4m
AV address labels tape 24 mm 7m
AV return address labels tape 24 mm 7m
AV file folder labels tape 24 mm 7m
Head cleaning tape 36 mm 2.5 m (Approx. 100 times)
HG laminated tape 6, 9, 12, 18, 24, 36 mm 8m
1.1.6 Tape Cutter

[1] Tape cutting Automatic full cutter
(Replacement by a user is not allowed.)
Automatic half cutter
(Replacement by a user is not allowed.)
I-3

1.1.7 PC Interface
[1] Interface type
(1) Serial (RS-232C)
Baud rate 115.2K bps, 57.6K bps, 9600 bps
(2) USB
Specification USB specification Ver.1.1 Full speed
[2] Applicable OSs Microsoft Windows 95 (for the RS-232C I/F only)
Microsoft Windows 95/98 SE
Microsoft Windows ME
Microsoft Windows NT 4.0 (for the RS-232C I/F only)
Microsoft Windows 2000 Professional
Microsoft Windows XP
Macintosh Mac OS 8.6 - 9.x
Macintosh Mac OS X 10.1/10.2.6
[3] Printer emulation ESC/P

PT CBP (Brother original)
[4] Accessory
Serial IF cable Dedicated cable is attached.
Editor Dedicated editor is attached.
USB IF cable USB standard cable is attached.
1.1.8 Separated Sells Option (Print Server)

[1] External Appearance
Dimensions (W x D x H) 80mm x 100mm x 28mm
Weight Approx. 95g
Fig. 1.1-3 External Appearance
I-4

[2] Hardware specification
(1) CPU
32bit RISC CPU
(2) Memory
RAM 8Mbyte
Flash ROM 1Mbyte
(3) Network interface
10BASE-T/100BASE-TX 1 port (10/100BASE automatic detection)
(4) USB interface
A port
(5) Others
Push switch 1 piece
LED lamp Three types:
Status (Orange), 10BASE LINK(Green), 100BASE LINK(Green)
[3] Software specification

(1) Supported protocol
TCP/IP
(2) TCP/IP
Network layer ARP, RARP, ICMP, IP
Session layer TCP, UDP
Application layer LPR, FTP, BOOTP, HTTP, DHCP
IP address may be set with the setting utility etc.
[4] Applicable OSs

® ® ® ® ®
Microsoft Windows 95/98/98SE/Me, Microsoft Windows NT® 4.0, Microsoft Windows
® ® ® ®
2000 Pro, Microsoft Windows XP, Microsoft Windows Server 2003 (Server 2003RC)
[5] Power supply

Supplied via AC adapter (VE10B-050, Fairway brand)
Operating voltage 5V ± 5%
Rated current consumption 1.0A MAX
1.2 ELECTRONICS SPECIFICATIONS

1.2.1 Character Generator
[1] Internal fonts Alphanumeric character:
HELSINKI (sans-serif font), LETTER GOTHIC (fixed pitch font)
[2] Printing size (Point) Alphanumeric character: 24, 18, 12, 9, 6, 4.5
[3] Buffer Print image buffer: Approx. 2Mbit

Not compressed Approx. 30cm (Approx. 12 inches)
Compressed Approx. 30cm or more
(Variable depending on printing content)
In ESC/P Approx. 25cm (Approx. 10 inches)
Note: Half size for high-resolution
Communication buffer 256 Byte
1.2.2 Power Supply

AC adapter AD9000, 24V (Switching system)
I-5

CHAPTER II THEORY OF OPERATION
2.1 OUTLINE OF MECHANISMS
2.1.1 Print Mechanism
Structure of Thermal Head
This machine uses thermal transfer printing. The thermal print head has a heat generator
consisting of 384 heating elements that are vertically aligned as shown in Fig. 2.1-1. Each
heating element is 0.08 mm wide by 0.0545 mm height (0.0705 mm per pitch).
Fig. 2.1-1 Heat Generator of the Thermal Head
Printing Process
In printing process, the cylindrical rubber platen is pressing the tape(*) and ink ribbon(**) against
the thermal print head. The heat generator divided into 384 elements on the thermal print head
is impressed selectively in this process. Principle of printing varies depending on whether the
heat sensitive tape cassette is used or not.
* Laminate tape when using laminated tape cassettes.

Non-laminated tape when using non-laminated tape cassettes.
Instant lettering tape when using instant lettering tape cassettes.
Iron-on transfer tape when using iron-on transfer tape cassettes.
Cloth tape when using cloth tape cassettes.
Thermal tape when using AV (Avery) labels cassettes.
** When using AV labels cassettes or stamp tape cassettes, no ink ribbon is sandwiched.
[For tape cassettes except stamp tape cassettes and AV labels cassettes]
If the selected heating element(s) generates heat, the ink on the sandwiched ribbon will be
melted and transferred to the tape, producing a dot(s) on the tape. The ink ribbon and the tape
are advanced and then the next heating cycle is repeated, thus forming a character on the tape.
[For AV labels cassettes]

If the selected heating element(s) generates heat, the thermal tape develops itself to produce a
dot on the tape. The tape is advanced and the next heating cycle is repeated, thus forming a
character on the tape.
II-1

[For stamp tape cassettes]
If the selected heating element(s) generates heat, the porous-stamp tape will be melted so that
a pore (pores) will be formed in the tape. The tape is advanced and the next heating cycle is
repeated, thus forming a character of pores on the tape. The printed stamp tape can be used as
the face of a stamp. When the stamp is pressed against the ink-pad, it will absorb ink through
the pores.
For laminated tape cassettes, instant lettering tape cassettes, and iron-on transfer tape
cassettes, the CPU processes the print data to generate a mirror image so that the printed
character can be seen normally when viewed from the other side of the printed face of the tape.
Character Formation
The tape feed motor (stepping motor) feeds the tape and the ink ribbon (or only the tape when
mounting the heat sensitive tape cassette) by 0.0705 mm per 3.5 ms, while the thermal head
generates heat once. (In the high-speed printing, the tape is fed by 0.0705 mm per 1.76 ms, In
the high-resolution printing, the tape is fed by 0.0353 mm per 1.76 ms).
Feed amount of one step (0.0705 mm) is shorter than the width of heating element (0.08 mm),
so that the continuous heat generation cycle will offer the dot printing having no gap between the
adjacent heating cycles.
This forms a character and a figure having no gap between adjacent printed dots.
II-2

2.1.2 Roller Holder ASSY Setting & Retracting Mechanism
This mechanism consists of the release gear train, roller release rod, and roller holder/head ASSY.
The roller holder ASSY incorporates the platen holder and the sub roller holder.
These holders support the platen and the tape feed sub roller so that they can move perpendicularly
to the thermal head and the tape feed roller respectively to apply the platen with a certain pressure
against the thermal head to ensure the tape feeding even if the tape thickness changes.
As the release motor rotates, the rotation is transmitted to the release gear and the motion of the
cam of it moves the roller release rod to the direction marked by the arrow. This rotates the roller
holder ASSY around the rod fixed to the thermal head ASSY so that the roller holder ASSY is
pressed against the thermal head. The release motor stops when the CPU receives the signal from
the roller holder sensor generated by the pressure from the roller release rod.
The platen presses the tape and the ink ribbon (or only the tape when mounting the heat sensitive
tape cassette or the AV labels) against the thermal head under a uniform load by the platen spring.
On the other side in this state, the platen gear engages with the platen idle gear.
Also, the tape feed sub roller presses the adhesive base tape and the tape (or only the tape when
mounting the non-laminated tape cassette) against the tape feed roller built in the tape under the
uniform load applied by the sub roller spring. In this state, the tape feed sub roller engages with the
tape feed gear.
As the release motor rotates, the drive power is transmitted via the release gear to the roller release
rod, which moves to the counter direction marked by the arrow. This motion releases the roller
holder from the thermal head and provides the appropriate gap between the platen and the thermal
head to allow the replacement of tape cassette.
The release motor rotates and stops according to the potion of the roller release rod, which is
detected with the roller holder sensor.
The roller holder ASSY is set when printing.

Note that the roller holder is released automatically under the following states.
- The AC power is supplied with the machine.
- The cassette cover is opened.
- The power supply to the machine is cut by pressing the power supply button.
- The machine is let stand for a certain time (10 minutes) after printing.
II-3

Tape cassette
Adhesive base tape

Laminated tape
Platen idle gear
Tape feed roller

Ink ribbon
Platen roller
Tape feed sub roller
Roller holder ASSY Release gear
Roller release rod Roller holder shaft

Thermal head ASSY
Platen gear Platen roller
Sub roller gear

Platen spring
Roller holder
Sub roller spring
Roller holder ASSY

Roller release rod
Release gear
Double gear
Double gear
Roller holder sensor

Double gear
Release motor
Fig. 2.1-2 Roller Holder ASSY Setting & Retracting Mechanism
II-4

2.1.3 Tape & Ribbon Feed Mechanism
This mechanism consists of the tape feed motor, the gear train, and the roller holder ASSY.
Tape Feeding
The platen becomes the state pressing the tape and the ink ribbon (only the tape when mounting
the heat sensitive tape cassette) against the thermal head when printing, as described in
Subsection 2.1.2.
Also, the tape feed sub roller in the roller holder ASSY becomes the state pressing the tape (the
sandwiched laminated tape and the adhesive base tape when using a laminated tape cassette)
against the tape feed roller built in the tape cassette.
As the tape feed motor (stepping motor) rotates, the rotation is transmitted via the gear train to
the tape feed gear and the platen idle gear so that the platen idle gear, the tape feed roller and
the tape feed sub roller rotate at the same rotation speed. Accordingly, the sandwiched tape
and the ink ribbon will be advanced at the same speed. (When a laminated tape cassette is
mounted, the sandwiched laminated tape, the adhesive base tape, and the ink ribbon will be
advanced at the same speed.)
The feeding amount of the tape feed sub roller is slightly greater than that of the platen roller.
Adhesive base tape
Tape feed roller Transparent laminated tape
Platen idle gear
Platen roller
Thermal head ASSY
Roller holder ASSY
Main frame
Tape feed gear
Tape feed motor

Sub roller gear
Platen idle gear

Platen gear
Fig. 2.1-3 Tape Feed Mechanism
II-5

Adhesive Base Tape Feeding (only for laminated tape cassettes)
A laminated tape cassette contains both a transparent laminated tape roll and a separate
adhesive base tape roll.
When a transparent laminated tape and an adhesive base tape pass through the contact point
(between the tape feed roller and the tape feed sub roller), they are then bonded together into a
single printed tape. The ink printed on the transparent laminated tape is, therefore, sealed up
with the adhesive base tape.
Ink Ribbon Feeding (The heat sensitive tape cassette is not applied.)
As the tape feed roller rotates, the ribbon drive cam located at the middle of the gear train
rotates counterclockwise. When fitted on the ribbon drive cam, the ribbon take-up roll in the
tape cassette also rotates to take up the ink ribbon.
To apply proper tension to the ink ribbon between the platen roller and the ribbon drive cam, the
feed speed of the ribbon drive cam is slightly greater than that of the tape feed roller.
The differential between the feed speed at the platen roller and the ribbon drive cam gives a
certain tension to the ink ribbon by the clutch spring that allows the cam to slip.
This mechanism allows the ink ribbon to keep proper tension, which enables the ribbon take-up
roll to clearly separate from the tape at the sterilized angle after printing.
Tape feed roller

Ribbon take-up roll
Platen roller Ink ribbon

Thermal head ASSY
Roller holder ASSY
Ribbon drive cam
Tape feed motor

Main frame
Fig. 2.1-4 Ribbon Feed Mechanism
II-6

2.1.4 Tape Automatic Full Cutter Mechanism
The tape automatic full cutter mechanism consists of the fixed blade and the movable blade, which
is driven by the full cutter motor.
The full cutter motor (DC motor) rotates counterclockwise responding to the signal sent from the
CPU when the tape is fed after printing, which transmits the rotation to the cutter helical gear.
The cutter helical gear rotates counterclockwise, which turns the movable blade around the shaft
“B” to the direction of the arrow shown in the figure below, along with the motion of the boss “A”
(inserted into the long hole of the movable blade) of the gear. This way, the cutter cuts the printed
tape advanced through between the fixed blade and the movable blade with the same mechanism
as scissors.
The CPU keeps “ON” status of the full cutter motor after the tape cutting motion, and then stops the
full cutter motor at the moment receiving the signal from the cutter sensor switch, which is
generated when the “C” part of the cutter helical gear presses the full cutter sensor mounted on the
half frame when the movable blade returns to the home position.
Fixed blade
“B”
Movable blade
Full cutter motor ASSY
“C”
Full cutter
sensor
Cutter helical gear

“A”
Cutter helical gear
Fig. 2.1-5 Tape Automatic Full Cutter Mechanism
II-7

2.1.5 Tape Automatic Half Cutter Mechanism
The tape automatic half cutter mechanism consists of the fixed plate and the half cutter holder
(the cutter blade is attached) driven by the half cutter motor.
This mechanism is applied only to the laminated tape.
After tape printing and feeding, the CPU directs to rotate the half cutter motor (DC motor)
counterclockwise, and the drive power is transmitted to the half rock gear via the clutch gear and
three idle gears.
Then, the half rock gear rotates counterclockwise, and the groove “D” of the gear moves the half
cutter holder around the shaft “E” because the boss of the half cutter holder is engaged with that
groove.
The fixed plate has the step equivalent to the thickness of the separator of the laminated tape,
against which the half cut holder (the cutter blade is attached) presses the laminated tape for
half cutting.
* Half cutting means the cutting motion to cut only the tape leaving the separator un-cut.
Then, the CPU directs to rotate the half cutter motor in reverse, by which the half cutter holder is
returned to the home position, the half cutter sensor on the half frame is pressed by the “F” part
of half rock gear and the motor is stopped at the moment when the CPU receives the signal
from the sensor.
Fixed plate
“E”
Half cutter motor ASSY
“F” “D”
Half cutter holder
Half rock gear
Half cutter sensor Tape
Separator
Cut line
Fig. 2.1-6 Tape Automatic Half Cutter Mechanism
II-8

2.1.6 Forcible Tape Ejection Mechanism
The forcible tape ejection mechanism consists of the eject rubber roller unit and the eject roller
unit driven under synchronizing with the cutter mechanism.
After tape printing and feeding, the cutter helical gear rotates counterclockwise when the cutter
mechanism starts to work (as described in Subsection 2.1.4) and the boss “A” on the gear
(engaged with the cam “G” of the eject roller unit) moves the eject roller unit around the shaft
“H”. After the cutter cuts the printed tape, the eject roller presses the tape against the eject
rubber roller. This motion of the eject roller unit is driven by the cam “G”.
After the cutter cuts the tape, the full cutter motor ASSY stops its rotation for a time. The eject
motor starts to rotate immediately after the cutter motor stops, which rotates the eject rubber
roller via the gear train to eject the nipped tape. Rotation of the eject rubber roller is stopped
after the given time and the full cutter motor ASSY starts to rotate again. The rotation of the
cutter helical gear opens the eject roller unit to the direction “J” by the force of the return spring.
Then the eject roller unit stops at the stopper “L” of the eject rubber roller unit.
Eject rubber roller unit
Eject roller
Eject roller unit

Return spring
“H”
“L”
Cutter helical gear
“A”
“G”
Fig. 2.1-7 Forcible Tape Ejection Mechanism
II-9

2.1.7 Cover Open Button (Cover Lock Button)
Pressing the cover open button (cover lock button), the cover button actuator is slid to the left
direction and it pushes the cover lock actuator. The cover lock is released and the cassette
cover is opened.
Cover lock actuator
Cover open button

(Cover lock button)
Cover button
actuator
Fig. 2.1-8 Cover Open Button
2.1.8 Cover Open (Cover Lock) Sensor

The cover open (cover lock) sensor (push switch) is located on the cassette sensor PCB.
Closing the cassette cover, the rib pushes the cover open (cover lock) sensor (push switch) and
the cover close signal is generated.
Cassette cover
Rib
Cover open sensor
Cassette sensor PCB
Fig. 2.1-9 Cover Open Sensor
II-10

2.1.9 AV Label Print Start Position Detector Mechanism (for U.S.A. only)
This mechanism makes it possible to print at the proper position on Avery (AV) labels half-cut in
a 24-mm-width AV labels tape.
As shown below, it uses a reflection photosensor named AV print position sensor (AV sensor
PCB ASSY). When a black detection mark (lower mark) printed on the back of an AV labels
tape comes to the AV print position sensor, the sensor receives no reflected light, signaling the
print start position.
(1) Pressing the “Print” key will start tape feeding.
(2) When a lower black detection mark on the back of an AV labels tape comes to the AV print
position sensor, printing will start.
(3) When the printed label exits from the tape cutter position, tape feeding will stop. The AV
labels tape will be automatically cut off.
Tape cutter
Thermal head
AV print position sensor

(1) Start tape feeding
(2) Start printing
(3) Stop printing and cut tape
Fig. 2.1-10 AV Label Print Start Position Detector Mechanism
II-11

2.2 OUTLINE OF CONTROL ELECTRONICS
Fig. 2.2-1 shows the block diagram of the control electronics. The control electronics consist of the
following components.
Fig. 2.2-1 Block Diagram of the Control Electronics
2.2.1 Main PCB

This manages all the components. This PCB consists of CPU, ROM, RAM, EEPROM, serial IF
driver, USB chip and motor drivers etc.
2.2.2 Cassette & Cover Open Sensor PCB (Sensor PCB)

This PCB has sensors to detect tape width in a cassette and a type of ink ribbon, and the cassette
cover open sensor (mechanical SW).
2.2.3 Tape End Sensor PCB

This is the sensor to read the tape end pattern (zebra pattern), using the photo interrupter.
II-12

2.2.4 Switch, LED PCB (Sub PCB)
The PCB includes ON/OFF switch, FEED/CUT switch and LEDs (Red/Green).
2.2.5 Full Cutter Sensor

The full cutter sensor detects the position of full cutter (mechanical SW).
2.2.6 Half Cutter Sensor

The half cutter sensor detects the position of half cutter (mechanical SW).
2.2.7 Roller Holder Sensor

The roller holder sensor detects the position of roller holder (mechanical SW). This is the dual
contact switch that detects the home position side and the pressure contact side.
2.2.8 Full Cutter Motor

The full cutter motor is the drive power for tape cutting. This is the DC motor of VH (24V) drive
voltage.
2.2.9 Half Cutter Motor

The half cutter motor is the drive power for half cutting when a laminated tape cassette is mounted.
This is the DC motor of VH (24V) drive voltage.
2.2.10 Tape Feed Motor

The tape feed motor is the drive power to advance a ribbon and a tape. This is the stepping motor of
VH (24V) drive voltage with 25mm diameter.
2.2.11 Release Motor

The release motor is the drive power to press and release the roller holder against/from the thermal
head. This is the DC motor of VH (24V) drive voltage.
2.2.12 Eject Motor

The eject motor is the drive power to advance a cut tape. This is the DC motor of 5V drive voltage.
2.2.13 Thermal Head

The thermal head is the thin membrane thermal head with built-in driver, which consists of 384 dots
by one row/360 dpi. The drive voltage is VH (24V).
2.2.14 AV Sensor PCB

The reflex photo-interrupter which detects the print starting position on the Avery cassette tape is
mounted on the AV sensor PCB.
2.2.15 AV SW Sensor
The AV SW sensor detects that the Avery cassette tape is installed or not.
II-13

2.3 MAIN PCB
Fig. 2.3-1 shows the block diagram of the main PCB. The main PCB consists of the following
components.
(1) CPU (Including ROM and RAM)
(2) SRAM (128Kbyte x 2)
(3) EEPROM (4Kbit x 2)
(4) Power supply ON/OFF circuit, Head power supply ON/OFF circuit, FEED/CUT key ON/OFF
circuit, LED ON/OFF circuit, ID switch circuit
(5) Full cutter motor drive circuit, Half cutter motor drive circuit, Tape feed motor drive circuit,
Release motor drive circuit, Eject motor drive circuit
(6) Cassette sensor circuit, Cover open sensor circuit, Tape end sensor circuit, Automatic full/half
cutter sensor circuit, Roller holder sensor circuit, AV SW sensor circuit, AV sensor circuit
(7) Head rank detect circuit
(8) Head temperature detect circuit
(9) Reset circuit
(10) RS-232C serial interface circuit
(11) USB interface circuit
Fig. 2.3-1 Block Diagram of Main PCB
II-14

2.3.1 Logic Components
[1] CPU
The CPU (U6), 32-bit microcomputer of Renesas Technology, controls and manages entire
system.
This CPU includes no internal ROM.
The internal RAM of M30823MH is 24 Kbytes and the internal RAM of M30800 is 8 Kbytes.
[2] RAM (SRAM)

Two 128 Kbytes SRAMs (U9 and U10) are used. These RAMs are used for data buffer.
[3] EEPROM
Two 4Kbit EEPROMs (U1 and U4) are used. This memory writes and stores the mechanical
information such as baud rate information, Vendor ID code and product ID code.
When replacing the main PCB, the data printed on the EEPROM body on the main PCB
such as serial number and mechanical alignment data must be stored. Use the provided
dedicated software to store the data connecting the PC to PT-9500PC with the serial IF cable
as shown in Fig. 2.3-2. For more information, refer to “Appendix 1. Test Software
Operation”.
Serial IF cable
PT-9500PC
PC
Fig. 2.3-2 Write of Serial No. and Model Name
[4] ROM (Mask ROM / Flash ROM)

External ROM (U11) is 1 MB of mask ROM or flash ROM used to store the management
program and the character patterns.
II-15

2.3.2 Solder Points
Fig. 2.3-3 shows the solder point circuit. One of solder points from L to S is soldered according to the
resistance level of the thermal head.
When the solder point is changed, verify with a multi meter whether solder on the unsolder point is
removed properly.
Caution: Be sure to use the lead-free solder.
Fig. 2.3-3 Solder Point Circuit
2.3.3 Cassette Sensor & AV Cassette Sensor Circuit

The sensor circuit consists of a 6-switch cassette sensor (CSNS0 through CSNS5) and AV cassette
sensor (AVSW).
Loading a tape cassette turns on some of those five switches on the cassette sensor while keeping
other switches off depending upon the ID encoding holes provided in the tape cassette currently
loaded. If an encoding ID hole is closed, the corresponding sensor switch goes on.
The AV cassette sensor (AVSW) is provided for distinguishing AV labels cassettes from TZ
cassettes.
With the states of those sensor switches, the CPU identifies the tape width, ink ribbon type of the
tape cassette, and TZ/AV type, as listed in Table 3.1-1.
Fig 2.3-4 shows the cassette sensor and AV cassette sensor circuit.
Fig. 2.3-4 Cassette Sensor and AV Cassette Sensor Circuit
II-16

Cassette type Sensor
No tape cassette loaded 1 1 1 1 1 1 1
TZ cassette CSNS0 CSNS1 CSNS2 CSNS3 CSNS4 CSNS5 AVSW
6mm Laminated 1 1 0 1 1 1 1
6mm Non-laminated 1 1 0 0 1 1 1
12mm Laminated, Lettering, 1 0 1 1 1 1 1
18mm Stamp
12mm Non-laminated, Cloth 1 0 0 0 1 1 1
18mm Laminated, 24mm 0 1 0 0 1 1 1
Stamp
18mm Non-laminated, Cloth, 0 1 1 1 1 1 1
YS
18mm Lettering,Iron-on 0 0 0 1 0 1 1
transfer
24mm Laminated, Lettering 0 1 0 0 0 1 1
24mm Non-laminated, AL 0 1 1 1 0 1 1
36mm Laminated 1 1 1 0 1 1 1
High-speed Cassette
12mm Laminated 1 0 1 1 1 0 1
18mm Laminated 0 1 1 1 1 0 1
24mm Laminated 0 1 0 0 0 0 1
36mm Laminated 1 1 1 0 1 0 1
24mm FIL (AV0789) 0 1 1 0 1 0 0
24mm RAD (AV0957) 0 1 1 0 0 0 0
AV Cassette
24mm ADD (AV2167) 0 1 0 1 1 0 0

36mm 5061 (AV2667) 0 0 1 0 1 0 0
36mm 5060 (AV26012) 1 0 1 0 1 0 0
36mm 5062 (AV31012) 1 0 1 0 0 0 0
36mm German (AV3167) 0 0 1 0 0 0 0
Table 3.1-1 Coded Values for Identifying Tape Cassette Type
0: LOW Input
1: HIGH Input
II-17

2.3.4 Cover Open Sensor Circuit
Fig. 2.3-5 shows the cover open sensor circuit.
This circuit detects the open/close status of the cassette cover, where “Low” indicates close status
and “High” indicates the open status.
If the status is cover open, no drive device works.
Fig. 2.3-5 Cover Open Sensor Circuit
II-18

CHAPTER III DISASSEMBLY AND REASSEMBLY
3.1 SAFETY PRECAUTIONS
(1) The disassembly or reassembly work should be carried on a grounded antistatic sheet.
Otherwise, the LSIs and electronic parts may be damaged due to the electricity charged in
your body.
(2) When transporting PCBs, be sure to wrap them in conductive sheets such as aluminum foil.
(3) When using soldering irons and other heat-generating tools, take care not to damage the
resin parts such as wires, PCBs, and covers.
(4) Be careful not to lose small parts such as screws, washers, or other parts removed for parts
replacement.
(5) Tighten screws according to the torque listed below.
(6) Lubricate according to the lubrication points list.
3.2 TIGHTNING TORQUE LISTS
Location Screw type Q’ty Tightening torque

N•cm (kgf•cm)
Head/Roller holder unit Screw, pan (S/P washer) M3x8 2 59 ± 10 (6.0 ± 1.0)
Half frame Screw, bind M3x4 4 59 ± 10 (6.0 ± 1.0)
Tape feed motor Screw, pan M2.6x3.5 2 39 ± 10 (4.0 ± 1.0)
Full cutter motor Screw, pan M2.6x3.5 2 39 ± 10 (4.0 ± 1.0)
Half cutter motor Screw, pan M2.6x3.5 2 39 ± 10 (4.0 ± 1.0)
Roller holder pressure Screw, pan M2.6x3.5 2 39 ± 10 (4.0 ± 1.0)
contact release motor
Roller holder pressure Screw, pan M2.6x3.5 1 39 ± 10 (4.0 ± 1.0)
contact release sensor
Full cutter sensor Screw, pan M1.7x6 1 15 ± 5 (1.5 ± 0.5)
Half cutter sensor Screw, pan M1.7x6 1 15 ± 5 (1.5 ± 0.5)
Eject unit Screw, pan (S/P washer) M4x12 2 88 ± 10 (9.0 ± 1.0)
Eject motor Screw, pan M1.7x3 2 15 ± 5 (1.5 ± 0.5)
Tape guide Screw, pan M2.6x3.5 1 39 ± 5 (4.0 ± 0.5)
Eject shaft spring Screw, pan M1.7x3 1 10 ± 5 (1.0 ± 0.5)
Main frame Taptite, bind B M2.6x8 3 39 ± 5 (4.0 ± 0.5)
Tape end sensor Taptite, bind B M2.6x8 2 34 ± 5 (3.5 ± 0.5)
Main PCB Taptite, bind B M2.6x8 1 39 ± 5 (4.0 ± 0.5)
Cassette cover bracket Taptite, bind B M2.6x8 2 39 ± 5 (4.0 ± 0.5)
Damper Taptite, bind B M2x6 2 15 ± 5 (1.5 ± 0.5)
Sub PCB Taptite, bind B M2.6x6 2 29 ± 10 (3.0 ± 1.0)
Bottom cover Taptite, bind B M2.6x10 4 39 ± 5 (4.0 ± 0.5)
Shield plate A Screw, pan M2.6x3.5 1 39 ± 5 (4.0 ± 0.5)
AV sensor Taptite, bind B M2x4 1 15 ± 5 (1.5 ± 0.5)
AV cassette sensor Screw, pan M1.7x6 1 15 ± 5 (1.5 ± 0.5)
*1: Only for European versions.
III-1

3.3 LUBRICATION POINTS LIST
Eject shaft upper Full cutter motor ASSY

Eject shaft
Eject shaft lower

Cutter ASSY
Gear body
Half double gear and rock gear
Half rock gear hole inside
Gear top
Half double gear
Motor gear
Motor gear and clutch gear
Both sides of polyslider
Clutch spring
Clutch gear Cutter helical gear
Shaft Double gear

Full cutter pin sliding part
Half rock gear

Double gear and clutch gear
Idle gear
Shaft Shaft
Shaft
Ribbon drive gear big and small
Ribbon drive gear

Shaft
Double gear small
Tape feed gear Shaft
Platen shaft upper
Platen shaft
Shaft
Shaft Double gear

Platen idle gear
Platen shaft lower
Roller release rod
Roller holder ASSY

Shaft
Rod roller and roller holder back Shaft

Rod roller and frame wall
Double gear small
Motor gear and double gear
* Grease to be used:
Silicon grease G501 (rice-grain sized) Double gear
III-2

3.4 DISASSEMBLY PROCEDURE
[1] Removing the Tape Cassette
(1) Turn off the power of machine without pulling out the AC code.
(The platen is released off the thermal head.)
(2) Press the cover open button and open the cassette cover fully.
(3) Pull the tape cassette up holding both sides and out of the machine.
(4) Remove the lettering stick off the cassette cover.
(5) Close the cassette cover.
(6) Pull the AC cord off the machine.
Lettering stick
3
Cassette cover
2
Tape cassette
Cover open button

AC cord
Fig. 3.1-1 Removing the Tape Cassette
III-3

[2] Removing the Bottom Cover and the Side Cover
(1) Turn over the machine and remove four screws to remove the bottom cover.
(2) Unhook the hook of the slot cover and remove the bottom cover bending the rear face of the
bottom cover slightly outward.
Note: Take care not to damage the USB ID switch when removing the bottom cover.
(3) Tilt the both side covers toward the arrow direction and remove the side covers.
Screws
Bottom cover
Screws Bottom cover

USB ID switch
Hook Slot cover
Side cover R
Side cover L
Fig. 3.1-2 Removing the Bottom Cover and the Side Cover
III-4

[3] Removing the Slot Cover
(1) Remove the slot cover from the bottom cover as shown in the figure below.
Slot cover
Bottom cover
Bottom cover
Slot cover
Fig. 3.1-3 Removing the Slot Cover
[4] Removing the Shield Plate A, the Main PCB ASSY and the Shield Plate B
(1) Remove a screw from the shield plate A and remove the shield plate A from the half frame.
Shield plate A
Screw
Half frame
Fig. 3.1-4 Removing the Shield Plate A
III-5

(2) Remove all the connectors and the harnesses connected with the main PCB.
(3) Remove the soldered two points of the lead wire of the eject motor.
AV SW sensor connector
Sensor PCB harness Release motor
Half cutter sensor connector
connector
Tape end sensor connector Solder points of eject motor
Full cutter sensor connector
Sub PCB
connector Half cutter motor connector
Full cutter motor connector
Head flexible cable

AV sensor PCB
connector
Tape feed motor connector Roller holder sensor
Fig. 3.1-5 Removing the Connectors and the Harnesses
(4) Remove a screw from the main PCB ASSY and remove the main PCB ASSY.
Main PCB ASSY
Screw
Fig. 3.1-6 Removing the Main PCB ASSY
III-6

(5) Remove a screw from the shield plate B and remove the shield plate B.
Shield plate B
Screw
Fig. 3.1-7 Removing the Shield Plate B
[5] Removing the Front Cover

(2) Remove the harness from the hook of the body cover in a place.
(3) Release the hooks on the both side of the front cover and pull the front cover off along the
arrow direction.
Pins
Front cover 1
Hooks
Harness Cassette cover
Hook
Fig. 3.1-8 Removing the Front Cover
III-7

[6] Removing the Printing Unit
(1) Remove the harness of the eject motor from the hook on the body cover.
(2) Remove three screws from the printing unit and remove the printing unit.
Screws
Printing unit
Eject motor
Body cover
Hook
Fig. 3.1-9 Removing the Printing Unit
III-8

[7] Disassembling the Body Cover
(1) Remove the harness of the tape end sensor ASSY from the groove of the body cover.
(2) Remove two screws and remove the tape end sensor ASSY.
(3) Remove the sensor PCB ASSY from the hooks of the body cover in two places bowing the
cover toward outside.
Screws
Tape end sensor ASSY

Sensor PCB ASSY
Groove
Body cover
Hooks
Fig. 3.1-10 Removing the Tape End Sensor ASSY and Sensor PCB ASSY
(4) Remove two screws from the cassette cover bracket and remove the cassette cover bracket
along the arrow direction.
Screws
Cassette cover bracket
Body cover
Cassette cover bracket Body cover
Fig. 3.1-11 Removing the Cassette Cover Bracket
III-9

(5) Revise the cover to the front and open the cover at near 45-degree angle and then twist it
toward the arrow direction. The cassette cover can be removed in this way.
Cassette cover
3
Cassette cover
2
2
Pin
Pin
Body cover
Body cover
Fig. 3.1-12 Removing the Cassette Cover
(6) Push the cover open button toward the arrow direction bowing the body cover toward the
outside to take off the cover open button and the cover button spring.
Hook
Body cover
Shaft
Cover button spring
Cover open button
Cover open button
Fig. 3.1-13 Removing the Cover Open Button and the Cover Button Spring
III-10

(7) Remove the cover from the body cover by pushing the resin spring part attached the back of
cover button actuator.
Body cover
Resin spring
1
Cover button
actuator
3 Cover button actuator
Body cover
Fig. 3.1-14 Removing the Cover Button Actuator
[8] Disassembling the Cassette Cover Parts

(1) Release the hook and then pull out two bosses to remove the cassette pressure.
Boss
Cassette pressure
2
Boss
Spring
Hole
Hook
Cassette cover
Spring
Fig. 3.1-15 Removing the Cassette Pressure
III-11

(2) Pull out the two springs attached to the cassette pressure winding them clockwise.
Cassette pressure spring
Cassette pressure
Fig. 3.1-16 Removing the Cassette Pressure Spring
(3) Pull out the cover lock actuator pressing the hooks on both sides of the cover lock actuator
with the end of the minus drivers. Removing the cover lock actuator, the cover lock spring is
removed too.
Cassette cover Hook
1
Cover lock actuator
Hook
2
Cover lock actuator
Cover lock spring
Fig. 3.1-17 Removing the Cover Lock Actuator and the Cover Lock Spring
III-12

[9] Disassembling the Cassette Cover Bracket
(1) Remove two screws from the damper and remove the damper.
Damper Screws
Fig. 3.1-18 Removing the Damper
(2) Press the cover open spring to the “A” direction then “B” direction and remove it from the rib
of the cassette cover bracket. The spring can be removed sliding to the “C” direction.
“A”
“C”
“B”
Cover open spring
Fig. 3.1-19 Removing the Cover Open Spring
III-13

[ 10 ] Disassembling the Front Cover
(1) Remove two screws and remove the sub PCB ASSY.
(2) Remove the power supply switch button and the cut feed button securing together on the sub
PCB by pushing them out from the front cover.
Front cover
Power supply switch button
Sub PCB ASSY
Screws
Cut feed button
Fig. 3.1-20 Disassembling the Front Cover
[ 11 ] Removing the Eject Unit ASSY, the Half Cutter ASSY, the Half Spacer and the Cutter ASSY
(1) Remove two screws from the side face of the mechanical unit, and then remove the eject unit
ASSY, the half cutter ASSY, the half spacer and the cutter ASSY.
Warning : Take care of the handling of the cutter ASSY and half cutter ASSY to avoid
danger.
Cutter ASSY
(Half cutter ASSY)
Half spacer
Mechanical unit
Screws
Half cutter ASSY
Eject unit ASSY
Fig. 3.1-21 Removing the Eject Unit ASSY, the Half Cutter ASSY, the Half Spacer and the Cutter ASSY
III-14

[ 12 ] Removing the Half Frame ASSY
(1) Remove the half rock gear.
(2) Remove the retaining ring of the cutter helical gear and remove the cutter helical gear.
Half rock gear
Half frame ASSY
Cutter helical gear

Retaining ring
Fig. 3.1-22 Removing the Half Rock Gear and the Cutter Helical Gear
(3) Remove a screw and remove the half cutter sensor ASSY.
(4) Remove a screw and remove the full cutter sensor ASSY.
Half cutter sensor ASSY
Screw Half frame ASSY
Full cutter sensor ASSY
Screw
Fig. 3.1-23 Removing the Half Cutter Sensor ASSY and the Full Cutter Sensor ASSY
III-15

(5) Remove two screws and remove the half cutter motor ASSY.
(6) Remove two screws and remove the full cutter motor ASSY.
Note: Take care not to damage the motor worm gear when pulling the full cutter motor ASSY.
Half frame ASSY

Screws
Screws
Fig. 3.1-24 Removing the Half Cutter Motor ASSY and Full Cutter Motor ASSY
(7) Remove three screws from the half frame ASSY and remove the half frame ASSY.
Screws
Half frame ASSY
Main frame
Fig. 3.1-25 Removing the Half Frame ASSY
III-16

[ 13 ] Disassembling the Mechanical Unit
(1) Remove two screws securing the tape feed motor from the bottom side and remove the tape
feed motor ASSY.
Screws
Tape feed motor ASSY
Main frame
Fig. 3.1-26 Removing the Tape Feed Motor ASSY
(2) Remove a screw to remove the AV SW sensor ASSY from the main frame.
Screw
AV SW sensor ASSY
Main frame
Fig. 3.1-27 Removing the AV Sensor Actuator/AV SW Sensor ASSY (1)
III-17

(3) Take the AV sensor actuator and the AV sensor spring off the main frame along the shaft slot
shape of the main frame.
(4) Remove the AV sensor spring from the AV sensor actuator.
AV sensor spring
Main frame
AV sensor actuator
Fig. 3.1-28 Removing the AV Sensor Actuator/AV SW Sensor ASSY (2)
(5) Remove two screws from the head/roller holder unit and remove the unit pushing from the
backside of the roller holder.
Screws
1
Head/roller holder unit
Main frame
Fig. 3.1-29 Removing the Head/Roller Holder Unit
III-18

(6) Remove two screws from the release motor and remove the release motor.
(7) Remove a screw from the release sensor and remove the release sensor.
Release motor
Main frame
Screws
Screw
Release sensor
Fig. 3.1-30 Removing the Release Motor and the Release Sensor
(8) Removes the release rod roller mounted on the release rod.
Main frame
Release rod
Release rod roller
Fig. 3.1-31 Removing the Release Rod Roller
III-19

[ 14 ] Disassembling the Head/Roller Holder Unit
(1) Remove the retaining ring from the top of the head ASSY and pull the roller holder shaft
downward to remove it.
(2) While tilting the bottom of the roller holder ASSY toward the arrow direction and remove the
roller holder ASSY from the head ASSY.
Note: Do not touch the platen rubber, doing so may adversely affect the printing quality.
Retaining ring
Platen rubber
Head ASSY
Roller holder ASSY
Roller holder shaft
Fig. 3.1-32 Removing the Roller Holder ASSY
(3) Remove the roller holder release spring.

Note: Take care not to lose the roller holder release spring which is removed simultaneously
when the roller holder ASSY is removed.
Roller holder release spring
Roller holder ASSY
Fig. 3.1-33 Removing the Roller Holder Release Spring
III-20

(4) Remove a screw to remove the AV sensor PCB from the roller holder ASSY.
Screw
AV sensor PCB
Roller holder ASSY
Fig. 3.1-34 Removing the AV Sensor PCB
III-21

[ 15 ] Removing the Eject Motor/Eject Rubber
(1) Remove two screws from the eject motor and remove the eject motor.
Eject rubber
Screws
Tape guide
Eject unit ASSY
Eject motor
Fig. 3.1-35 Removing the Eject Motor
(2) Remove a screw to remove the tape guide from the eject unit ASSY.
Eject unit ASSY
Tape guide
Screw
Fig. 3.1-36 Removing the Tape Guide
III-22

(3) Remove a screw to remove the eject shaft spring from the tape guide.
Screw
Eject shaft spring
Tape guide
Fig. 3.1-37 Removing the Eject Shaft Spring
(4) Remove the eject roller ASSY from the tape guide.
Tape guide
Eject roller ASSY
Fig. 3.1-38 Removing the Eject Roller ASSY
(5) Remove the eject rubber from the eject roller shaft.
Eject rubber
Eject roller shaft
Fig. 3.1-39 Removing the Eject Rubber
III-23

3.5 REASSEMBLING PROCEDURE
[1] Reassembling the Eject Rubber/Eject Motor
(1) Assemble the eject rubber on the eject roller shaft.
Eject rubber
Eject roller shaft
Fig. 3.1-40 Reassembling the Eject Rubber
(2) Assemble the eject roller ASSY on the tape guide.
Tape guide
Eject roller ASSY
Fig. 3.1-41 Reassembling the Eject Roller ASSY
(3) Secure the eject shaft spring to the tape guide with a screw.
Screw
Eject shaft spring
Positioning pin
Tape guide
Fig. 3.1-42 Reassembling the Eject Shaft Spring
III-24

(4) Secure the tape guide to the eject unit ASSY with a screw.
Eject unit ASSY
Tape guide
Positioning pins
Screw
Fig. 3.1-43 Reassembling the Tape Guide
(5) Secure the eject motor with two screws.
Screws
Tape guide
Eject unit ASSY
Eject motor
Fig. 3.1-44 Reassembling the Eject Motor
III-25

[2] Reassembling the Head/Roller Holder Unit
(1) Connect the AV sensor PCB with the roller holder ASSY with a single screw.
Note: Pay attention not to have the AV sensor PCB harness between the substrate and the
screw boss.
Screw
AV sensor PCB
Roller holder ASSY
Fig. 3.1-45 Reassembling the Head/Roller Holder Unit (1)
(2) Fit the roller holder release spring over the bottom end of the roller holder ASSY, with one
end of the roller holder release spring inserted into the groove in the roller holder. Insert the
upper end of the platen shaft into the upper slit of the head ASSY while slightly tilting the
roller holder ASSY.
Then insert the bottom end of the shaft into the lower slit of the head ASSY to reassemble
the roller holder ASSY.
At this time, check whether the roller holder release spring is caught in the correct spring
catching portion of the head ASSY.
(3) After inserting the roller holder shaft from the bottom of the head ASSY, then secure the shaft
using the retaining ring. Verify the smooth rotation of the roller holder ASSY, pushing the
backside of the roller holder ASSY under this condition.
Note 1: The roller release spring must be caught the correctportion of the head ASSY.
Note 2: Pass the AV sensor harness over the roller holder release spring as indicating in “A”
shown below, when assembling the roller holder ASSY to the head ASSY.
AV sensor PCB Head ASSY
Roller holder
ASSY Platen roller
“A”

Head ASSY
Fig. 3.1-46 Reassembling the Head/Roller Holder Unit (2)
III-26

[3] Reassembling the Mechanical Unit
(1) Attach the release rod roller in the release rod.
Main frame
Release rod
Release rod roller
Fig. 3.1-47 Reassembling the Release Rod Roller
(2) Install the release motor on the main frame and secure the motor with two screws while
pushing it against the gear.
(3) Secure the release sensor with a screw.
Motor gear
Release motor
Main frame
Push
Screws
Screw
Boss pin Release sensor
Fig. 3.1-48 Reassembling the Release Motor and the Release Sensor
III-27

(4) Pass the harness through the long hole of the mainframe and install the head/roller holder
unit fitting the bosses to the holes of the main frame, then secure the unit with two screws.
(5) Rotate the release double gear to verify the smooth motion of the roller holder.
Screws
1
Head/roller holder unit
Release double gear
Main frame
Fig. 3.1-49 Reassembling the Head/Roller Holder Unit
(6) Assemble the AV sensor spring on the AV sensor actuator.

(7) Assemble the AV sensor actuator on the main frame in the position according to the slot
shape of the main frame.
Note: Verify after the assembly whether the AV sensor actuator moves without a hitch.
Main frame AV sensor spring
AV sensor actuator
Fig. 3.1-50 Reassembling the AV Sensor Actuator
III-28

(8) Assemble the AV cassette sensor ASSY on the main frame with a screw after fitting the
positioning pin of the AV cassette sensor ASSY.
Screw
AV cassette sensor ASSY

Positioning pin
Main frame
Fig. 3.1-51 Reassembling the AV Cassette Sensor ASSY
(9) Install the tape feed motor ASSY on the main frame and secure it from the backside with two
screws.
Note: Adjust the backlash of the motor gear in the range from 0.05mm to 0.3mm.
Screws
Tape feed motor ASSY
Main frame
Fig. 3.1-52 Reassembling the Tape Feed Motor ASSY
III-29

[4] Reassembling the Half Frame ASSY
(1) Fit the bosses of the half frame ASSY to the holes of the frame, and secure it with two
screws from the half frame side.
Screws
Half frame ASSY
Bosses Half cutter motor ASSY
Fig. 3.1-53 Reassembling the Half Frame ASSY
(2) Secure the full cutter motor ASSY with two screws.
(3) Secure the half cutter motor ASSY with two screws.
Note: Take care not to damage the motor worm gear of the full cutter motor ASSY
when reassembling it.
Motor worm gear
Half frame ASSY
Screws
Full cutter
motor ASSY
Screws
Half frame ASSY
Fig. 3.1-54 Reassembling the Half Cutter Motor ASSY and Full Cutter Motor ASSY
III-30

(4) Secure the full cutter sensorr ASSY with a screw.
(5) Secure the half cutter sensor ASSY with a screw.
Boss
Half cutter sensor ASSY
Screw Half frame ASSY
Boss
Full cutter sensor ASSY

Screw
Fig. 3.1-55 Reassembling the Half Cutter Sensor ASSY and Full Cutter Sensor ASSY
(6) Install the cutter helical gear into the shaft and secure it using the retaining ring of the cutter
helical gear.
(7) Set the half rock gear tilting the groove of it at 45-degree.
45-degree
Half rock gear

Half frame ASSY
Cutter helical gear

Retaining ring
Fig. 3.1-56 Reassembling the Cutter Helical Gear and the Half Rock Gear
III-31

[5] Reassembling the Cutter ASSY, the Half Spacer, the Half Cutter ASSY, and the Eject Unit
ASSY
(1) Assemble the cutter ASSY engaging the groove of the movable blade with the cutter rock pin
and fit the round hole and the long hole to the two positioning shafts on the frame ASSY.
Warning: Take care of the handling of the cutter ASSY and Half cutter ASSY blades to avoid
danger.
(2) Fit the round hole and the long hole of the half spacer to the positioning shafts on the frame
ASSY.
(3) Engage the groove of the half rock gear with the half rock pin of the half cutter ASSY, and fit
the round hole and the long hole to the two positioning shafts on the frame ASSY.
(4) Engage the cam of the eject unit ASSY cam part with the cutter rock pin, and fit the round
hole and the long hole to the two positioning shafts on the frame ASSY.
(5) Press and hold the assembling four units mentioned above and secure them with two
screws.
Mechanical unit
Positioning shafts
Half spacer
Half cutter ASSY

Cutter ASSY
(Full cutter ASSY)
Eject unit ASSY
Half rock pin
Screws
Cutter rock pin

Groove
Half rock pin

Eject cam
Cam parts
Fig. 3.1-57 Reassembling the Cutter ASSY, the Half Spacer, the Half Cutter ASSY, and the Eject Unit ASSY
III-32

[6] Reassembling of the Body Cover
(1) Install the cover button actuator into the hole of the body cover tilting it slightly upward.
Confirm that the resin spring of the cover button actuator is mounted firmly on the body
cover.
Body cover
Resin spring
Cover button
actuator
1
2
Cover button actuator Body cover
Fig. 3.1-58 Reassembling the Cover button Actuator
(2) Insert the cover button spring into the hole of the body cover.
(3) Insert the cover open button along the arrow direction to the end of the hole, then catch the
rear hook on the cover open button by the rock hook.
Hook
Body cover
Shaft
Cover button spring

Bearing
Cover open button
Cover button spring
Cover open
button
Fig. 3.1-59 Reassembling the Cover Button Spring and the Cover Open Button
III-33

[7] Reassembling the Cassette Cover Parts
(1) Install the spring in the cover lock spring assembling portion of the cover lock actuator, then
insert the actuator into the cassette cover until it is caught by the guide lock. After inserting,
verify the smooth motion of the cover lock actuator by pushing the top end of the actuator.
Cassette cover Lock
Cover lock actuator
Lock
Cover lock actuator
Cover lock spring
Cover lock spring assembling portion Lock
Fig. 3.1-60 Reassembling the Cover Lock Actuator
(2) Put the cassette pressure springs on the bosses on the bottom of the cassette pressure,
screwing clockwise adding the pressure on it.
Cassette pressure
Fig. 3.1-61 Reassembling the Cassette Pressure Spring
III-34

(3) Insert two bosses of the cassette pressure into the holes of the cassette cover.
Boss
Cassette pressure
Boss
Hole
Hole
Rib
Cassette cover
Fig. 3.1-62 Reassembling the Cassette Pressure (1)
(4) Engage the hook of the cassette cover in the hole of the cassette pressure.
Cassette pressure
Hole
Hook
Cassette cover
Fig. 3.1-63 Reassembling the Cassette Pressure (2)
III-35

[8] Reassembling the Cassette Cover Bracket
(1) Mount the damper on the cassette cover bracket and secure it with two screws.
Damper Screws
Fig. 3.1-64 Reassembling the Cassette Cover Bracket (1)
(2) After fitting the cassette open spring on the boss of the cassette cover bracket, bend the
spring toward the arrow direction and clamp it by the rib.
3
1
Rib
Boss
Cover open spring
Fig. 3.1-65 Reassembling the Cassette Cover Bracket (2)
III-36

[9] Reassembling the Cassette Cover and the Cassette Cover Bracket
(1) Insert the cassette cover into the body cover at the angle as shown in the figure below, then
insert the boss on the body cover into the hole of the cassette cover.
Cassette cover
Cassette cover
Boss 2
Boss
Body cover
Body cover
Fig. 3.1-66 Reassembling the Cassette Cover and the Cassette Cover Bracket (1)
III-37

(2) Turn over the cover and open the cover.
(3) Insert the boss of the cassette cover bracket into the cover to engage with the spring of the
cassette cover bracket with the rib of the cassette cover, and then set the cassette cover
bracket on the body cover.
(4) Secure the cassette cover bracket with two screws.
(5) Verify whether no problem is found in the open and close motion of the cassette cover.
Screws
Body cover
Rib
Cassette
cover
Spring
Rib
Boss Cassette cover bracket
Fig. 3.1-67 Reassembling the Cassette Cover and the Cassette Cover Bracket (2)
III-38

[ 10 ] Reassembling of the Cassette Sensor PCB and the Tape End Sensor ASSY
(1) Reassemble the cassette sensor PCB pressing it on the two hooks of the body cover until
clicking sound is heard. Be sure not to peel the soldered part of the harness (no need to
secure with screws).
(2) Insert the tape end sensor ASSY into the square hole of the body cover and secure it with
two screws. Embed the harness of the tape end sensor into the groove of the body cover.
Screws
Tape end sensor ASSY

Cassette sensor PCB
Square hole
Body cover
Hooks
Groove
Fig. 3.1-68 Reassembling of the Cassette Sensor PCB and the Tape End Sensor ASSY
III-39

[ 11 ] Reassembling of the Printing Mechanical Unit, the Shield Plate B and the Main PCB ASSY
(1) Set the printing mechanical unit on the three positioning bosses approaching from the right
overhead of the body cover. Be sure not to nip the harnesses and connectors at this time.
Secure it with three screws.
(2) Engage the harness of the eject motor with the hook on the body cover.
Screws
Printing mechanical unit
Positioning bosses
Eject motor
Body cover
Hook
Positioning boss
Fig. 3.1-69 Reassembling the Printing Mechanical Unit
(3) Set the shield plate B adjusting to the positioning bosses and the square hole for the USB IF
and secure it with a screw.
Positioning boss
Shield plate B
Screw
Square hole for the USB IF
Body cover
Positioning boss
Fig. 3.1-70 Reassembling the Shield Plate B and the Main PCB ASSY
III-40

(4) Set the main PCB ASSY adjusting to the positioning bosses and the square hole for the USB
IF putting the harnesses and the connectors off the main PCB and secure it with a screw.
Main PCB ASSY
Screw
Positioning boss
Fig. 3.1-71 Assembling the Main PCB ASSY
III-41

(5) Set the connectors and the cables shown in the figure below.
- Head flexible cable - Full cutter sensor connector

- Sensor PCB harness - Half cutter sensor connector
- Sub PCB connector - Eject motor lead wire
- Tape feed motor connector - Release motor connector
- Full cutter motor connector - Roller holder sensor connector
- Half cutter motor connector - Tape end sensor connector
(6) Solder two lead wires of the eject motor ASSY.
Note1: When replacing the thermal head, change the solder point on the main PCB
according to the resistance value of the thermal head. When the solder point is
changed, verify with a multi meter whether solder on the unsolder point is removed
properly.
Note2: Be sure to use the lead-free solder. (Set the temperature of the solder iron to 350°C.)
<Resistance values of the head and corresponding solder points>
Resistance value of the head L A B C D E F S

Solder point L A B C D E F S
Sensor PCB harness Release motor connector Half cutter sensor connector
Tape end sensor connector Soldered points of eject motor
Full cutter sensor connector
Half cutter motor connector

Sub PCB connector
Solder point
Full cutter motor connector
Head flexible cable
Tape feed motor connector

Roller holder sensor connector
Fig. 3.1-72 Reassembling of the Connectors and the Cables
III-42

[ 12 ] Reassembling of the Front Cover
(1) Insert the bosses of the power supply switch button and the cut feed button into the guide
portions of the front cover.
(2) Adjust the slit of the sub PCB ASSY to the bosses of the front cover and secure it with two
screws.
Front cover
Power supply switch button
Sub PCB ASSY
Bosses
Screws
Guide portion
Slit
Cut feed button
Bosses
Fig. 3.1-73 Reassembling the Front Cover (1)
(3) Open the cassette cover and insert the bosses of the front cover into the holes of the body
cover, then pushing the front cover to grip the hooks of both sides with the body cover.
(4) Hook the harness of the sub PCB with the rib on the body cover and connect to the main
PCB. Pins
1
Front cover
Hooks
Cassette cover
Harness
Hook
Main PCB
Fig. 3.1-74 Reassembling the Front Cover (2)
III-43

[ 13 ] Reassembling the Shield Plate A
(1) Fit the positioning hole to the positioning boss on the half frame and secure the shield plate A
with a screw while contacting the bended part to the half frame.
Screw
Bended part
Shield Plate A
Positioning hole
Half frame
Positioning boss
Fig. 3.1-75 Reassembling of the Shield Plate A
[ 14 ] Reassembling the Slot Cover

(1) Engage the slot cover to the boss of the bottom cover at the angle as shown in the figure
below.
Slot cover
Bottom cover
Boss
Bottom cover
Slot cover
Fig. 3.1-76 Reassembling the Slot Cover
III-44

[ 15 ] Reassembling the Side Cover and the Bottom Cover
(1) Hook both of the side covers hooks to the body cover respectively, and insert the cross rib
into the hole of the body cover.
Note: Make sure that the side cover L and side cover R fit with no gap between any other
parts.
(2) Replace the bottom cover with four screws.
Note: Make sure that the bottom cover fits with no gap between any other parts.
(3) Close the slot cover.
Cross rib
Side cover R
Hole
Cross rib
Cross rib
Side cover L
Hooks Hooks
Cross rib
Bottom cover Screws
Screws
Slot cover
Fig. 3.1-77 Reassembling the Side Cover and the Bottom Cover
III-45

[ 16 ] Reassembling the Tape Cassette
(2) Set the lettering stick in the cassette cover.
(3) Mount the tape cassette approaching from the overhead and close the cover.
Lettering stick
2
Cassette cover
3
Tape cassette
Cover open button
Fig. 3.1-78 Reassembling the Tape Cassette
[ 17 ] Demonstration Print and Final Check

(1) Connect the AC adapter to the machine.
(2) Mount the 36mm laminated tape cassette.
(3) Error (Red) LED and power supply (Green) LED will flash alternately after pressing and
holding the ON/OFF key for 5 seconds and more when pressing the FEED/CUT ( ) key.
When the LED starts to flash, release the FEED/CUT ( ) key and repeat the press/release
of the button once more, then release the ON/OFF key. Now the demo printing starts.
(4) Verify whether the tape feed is proper; printing is correct; tape cutting is correct, during the
demo printing.
If any fault is found, execute the troubleshooting referring to “Chapter 4 Troubleshooting &
Error Message”.
(5) Verify that the roller holder ASSY is released from thermal head when opening the cassette
cover.
(6) Very that the FEED/CUT ( ) key works properly.
(7) Very that the ON/OFF key works properly.
III-46

CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE
This section gives the service personnel some of the troubleshooting procedures to be followed if
an error or malfunction occurs with this machine.
It is impossible anticipate all of the possible troubles which may occur in future and determine the
troubleshooting procedures, so this chapter covers some sample troubles.
However, those samples will help service personnel pinpoint and repair other defective elements if
he/she analyzes and examines them well.
4.1 PRECAUTIONS
Be sure to observe the following precautions to prevent the secondary problems from happening
during troubleshooting.
(1) When checking the continuity with a tester, pull out the jack from the AC adapter. A tester
should be used under the out of power supply.
(2) When printing error occurs, pull out the thermal head code from the connecter until the
peripheral circuit related to the thermal head works properly.
(3) Use the dedicated AC adapter to supply the power.
4.2 AFTER REPAIRING

Verify again that the repaired portion works properly. Then adjust and examine this machine
according to “Appendix 1. Test Software Operation”. It is recommended to record and store actual
troubleshooting and repair procedures to accumulate repair know-how.
IV - 1

4.3 LED CONTROL IN DIFFERENT SITUATIONS AND MEASURE AGAINST ERRORS
The display priority is specified as follows.
- Red LED ON:

Current jobs are not discarded, Recoverable error.
- Red LED blinking (Slowly):
Current jobs are discarded, Recoverable error.
- Red LED blinking (Fast):
Current jobs are discarded, Recoverable error by ON/OFF key of the
power supply.
- Red LED blinking (Fast 2):
Fatal error, Service may be required.
State of LED
Power Error Status Remarks
supply (Red)
(Green)
LED Receiving standby mode
-
ON
Receiving mode Starts to print when receiving print start command
Blinking - (FEED key is disabled when transmitting, printing,
and 2 seconds after printing is completed.)
No medium when Returns to the receiving mode by cover close after
receiving a medium is mounted, and starts to print when
receiving the print start command. (Receiving
LED state is continued.)
Blinking
ON
Cover was opened when Returns to the receiving mode when the cover is
receiving. closed, and starts to print when receiving the print
start command. (Receiving state is continued.)
No medium when Returns to the receiving standby mode by cover
waiting for receiving close after a medium is mounted.
LED LED
ON ON A cover was opened Returns to the receiving standby mode by cover
when waiting for close.
receiving.
FEED key was pressed Returns to the receiving standby mode after 3
LED LED
when an AV tape is seconds. (Returns immediately if received data
ON ON
mounted. exists.)
No medium when Starts to print by cover close after a tape is
(Note1)
printing mounted.
Wrong medium when Starts to print by cover close after a tape is
(Note1)
printing mounted.
(Note1)
A cover was opened Starts to print by cover close.
LED Slow when printing.
ON blinking A cover was opened in Returns to the receiving standby mode by cover
printing. close after cancel processing.
Tape end Starts to print by cover close after a tape is
(Note1)
mounted.
Communication error Returns automatically to the receiving standby
mode after 5 seconds.
IV - 2

State of LED
Power Error Status Remarks
supply (Red)
(Green)
AV beginning mark Only the ON/OFF key of power supply is enabled.
detection error
Cutter jam (before Returns automatically to normal state when the
printing, in printing, power supply is ON. If cannot return to normal
LED Fast
power supply ON) state and if error occurs while printing, only the
ON blinking
ON/OFF key is enabled.
Roller holder error The holder is released when the power supply is
ON. If it cannot be released and if an error occurs
while printing, only the ON/OFF key is enabled.
EEPROM error Only the power supply key is enabled. Error
LED Fast 2 occurrence is not reported to the PC.
ON blinking Head rank error Only the power supply key is enabled. Error
occurrence is not reported to the PC.
(Note1)
Valid only when the print restart flag is set (print information command: ESCiC)
Green LED ON
Receiving standby mode:
The Green LED is ON if the status is ready for data receiving from the PC.
Green LED blinking

Receiving mode:
The LED flashes on and off when a print image generated trough the received commands
analysis exists on the buffer. After the completion of printing through the print command
receiving, the status returns to the receiving standby mode.
Red LED ON (Green LED blinking)

No medium when receiving:
The Red LED is ON if no medium is mounted when receiving. Receiving state is held.
A cover was opened when receiving:
The Red LED is ON if a cover is opened when receiving. Receiving state is held.
Red LED ON (Green LED ON)

No medium when waiting for receiving:
The Red LED is ON if no medium is mounted when waiting for receiving. The status is
transferred to a cover was opened when waiting for receiving.
(When an error is in the state of fast red LED blinking, the LED display is not changed.)
A cover was opened when waiting for receiving:
The red LED is ON if a cover was open in the standby mode, and the status is transferred to
receiving standby mode if a medium is mounted, and transferred to no medium when waiting
for receiving if no medium is mounted.
(When an error is in the state of fast red LED blinking, the LED display is not changed.)
Red LED ON (for 3 sec)

FEED key was pressed when an AV tape is mounted:
The red LED is ON for 3 seconds if the FEED key is pressed when an AV tape is mounted.
Returns automatically to the receiving standby mode after 3 seconds. (Returns automatically
to the receiving standby mode immediately also when receiving data exists.)
IV - 3

Red LED blinking (slowly) 0.5sec/0.5sec
No medium when printing:
The red LED blinks slowly if a cassette is not mounted when receiving the print start
command. If the print restart flag is set, printing is restarted by cover close. (Previous data is
cancelled if the next data is being transmitted.)
Wrong medium when printing:
The red LED blinks slowly if a wrong medium is mounted when receiving the print start
command (the medium specification command should be new). If the print restart flag is set,
printing is restarted by cover close. (Previous data is cancelled if the next data is being
transmitted.
A cover was opened when printing:
The red LED blinks slowly if a cover is opened when receiving the print start command.
If the print restart flag is set, printing is restarted by cover close. (Previous data is cancelled if
the next data is being transmitted.)
A cover was opened when printing:
The red LED blinks slowly if a cover is opened when printing. The status is transferred to the
receiving standby mode by cover close if any medium is mounted, and if no medium is
mounted, transferred to no medium when waiting for receiving.
Tape end:
The red LED blinks slowly, when a tape is consumed up while printing. If the print restart flag
is set, printing is restarted by cover close. For the printing motion, see 6.4 Detection of Tape
End. (Previous data is cancelled if the next data is being transmitted.)
Communication error:
The red LED blinks slowly when any receiving error occurred during data communication.
Returns automatically to the receiving standby mode after 5 seconds.
Red LED blinking (fast) 0.25sec/0.25sec

Cutter jam:
The red LED blinks slowly when the recovery is possible even if the cutter is closed, and when
any error occurs due to disabled cutter close operation. Only turning OFF the power supply is
available for recovery. Returns to the printing standby status after the initialization by turning
ON the power supply.
Roller holder error:
The red LED blinks fast when the recovery is possible even if the roller holder is closed, and
when any error occurs due to disabled roller holder close operation. Only turning OFF the
power supply is available for recovery. Returns to the printing standby status after the
initialization by turning ON the power supply.
Red LED blinking (fast) 2 0.15sec/0.15sec

EEPROM error:
The red LED blinks (Fast in the 2nd level speed), when proper write/read to/from the
EEEPROM failed. Only the power supply OFF is enabled.
Head rank error:
The red LED blinks (Fast in the 2nd level speed) when invalid values was read while the head
rank read initialized by power supply ON. Only the power supply OFF is enabled.
IV - 4

4.4 ERROR CODE
The followings are the error codes for the baud rate change wizard of the PT-9500C (relative to
communication or connectivity).
Only error number is displayed in the language monitor.
Error
Description Remarks
number
1 COM port is not opened. The port is used by a different application or a serial
communication device. Terminate the application or
uninstall it, or the destination port of the serial
communication device.
2 Get Comm error Function error at API level (API: Application Interface)
3 Build Comm error Function error at API level (API: Application Interface)
4 Set Comm Timeout error Function error at API level (API: Application Interface)
5 Corresponding baud rate is Actually, this error is caused by many difference factors.
not found. Possible causes are: break of cable, wiring of
conversion connector, malfunction of machine, or use of
port by the other communication device, hiding or
change of inner number.
6 Baud rate change Check the shut down of the power supply, disconnection
command cannot be of cable, or other faults for the power supply.
written.
7 Baud rate change Check the shut down of the power supply, disconnection
command cannot be read. of cable, or other faults for the power supply.
8 Build Comm error Function error at API level (API: Application Interface)
9 Status request cannot be Check the shut down of the power supply, disconnection
written while of cable, or other faults for the power supply.
communicating.
10 Status request cannot be Check the shut down of the power supply, disconnection
read while communicating. of cable, or other faults for the power supply.
50 PC does not support the PC does not support the specified baud rate. Set the
baud rate. baud rate to 9600.
99 Fault of shut down of Check the power supply. Actually, this error is caused
power supply or COM port by many difference factors. Possible causes are: break
of cable, wiring of conversion connector, malfunction of
machine, or use of port by the other communication
device, hiding or change of inner number.
IV - 5

4.5 ERROR MESSAGE
A list of PT-9500PC error message is shown below.
Click the detail button on the screen.
“Help” screen will appear to shown contents of countermeasures.
Error Messages Advices

(Displayed in Monitor) (Deal with it in accordance with the thing of the following advice. )
No errors. -
Cassette not installed. Load a tape cassette specified in the P-touch monitor screen and
click the Resume button.
End of tape. Install a new tape cassette into the P-touch, then click the Resume
button in the P-touch monitor.
Buffer full error in P-touch. Turn the P-touch off and then on. Click the Resume button in the
P-touch monitor screen.
P-touch tape cutter not (1) Turn the P-touch off and unplug the AC adapter from the
operating. P-touch.
(2) Remove the jammed tape and print again.
Take extra care not to get injured in your fingers with the cutter
blades.
Cannot change cassette while Turn the P-touch off and then on. Click the Resume button in the
printing. P-touch monitor screen.
Appropriate cassette not Load a tape cassette specified in the P-touch monitor screen and
installed. click the Resume button.
Use HG tape for high After installing an HG tape cassette, click [Restart] in Print monitor.
resolution printing
(360 × 720 dpi).
P-touch may have invalid data Turn the P-touch off and then on.
in memory.
Battery weak. Replace batteries with new ones or use the power cable.
This is not displayed if the battery is so weak that power supply

to the P-touch is not turned on.
Cover open. Close the cover.
Connected P-touch is not Choose the correct printer port specifying the model name,
PT-9500PC. PT-9500PC.
For Windows 98/98SE/Me:
If more than one P-touch is connected to your computer via the
USB interface, then you need to choose the correct printer port
specifying the model name and serial number (e.g., “PTUSB (PT-
9500PC-xxxxxxxxx):”), instead of the default printer port “PTUSB:.”
Where, xxxxxxxxx is a serial number.
The P-touch is being used. Turn the P-touch off and then on.
End of tape cannot be found. Check that the tape is not caught on anything.
Wrong AC adapter connected. Use an AC adapter exclusively designed for the P-touch.
IV - 6

Communication error between Check for the following.
PC and P-touch. For a serial port connection:
The P-touch Monitor sends a 1. The enclosed interface cable should correctly connect the
status request to the P-touch, P-touch to the PC. Some commercially available RS-232C
and if status information is not cables do not have the correct connectors. This type of cable
received from the P-touch can be used if it is connected to a modem, but it will not work
within a set time, it assumes correctly with the P-touch. In addition, the P-touch and PC must
that a communication error be directly connected to each other. Using an extension cable
has occurred. may cause a transmission error.
2. Another application or driver should not use the serial port that
the P-touch is connected to. If a Microsoft Exchange modem is
using the same port as the P-touch, the P-touch will not operate.
If the port for the Exchange modem cannot be changed, do not
try receiving mail. Otherwise, specify a different port such as one
using infrared connection software or the LPT2 port. Be careful
with pre-installed fax/modem boards, since some select COM1
for the fax.
3. The P-touch should be turned on. If a transmission error occurs
with the P-touch, turn it off, and then on again.
4. The baud rates of the PC and the P-touch must be the same.
Start up the PT-9500PC utility, and then set the baud rate.
Delete the current print job before starting up the the PT-9500PC
utility.
For a USB connection:
1. Check that the P-touch is connected to your computer with the
USB interface cable (that comes with the P-touch). Also check
the cable for weak connection.
2. Make sure that the P-touch is turned on. If any communications
error has occurred, turn the P-touch off and then on.
For Windows 98/98SE/Me:
1. If more than one P-touch is connected to your computer via the
USB interface, then you need to choose the correct printer port
specifying the model name and serial number (e.g., “PTUSB (PT-
9500PC-xxxxxxxxx):”), instead of the default printer port
“PTUSB:.” Where, xxxxxxxxx is a serial number.
Note: More than one P-touch may be connected to your computer,
but only one P-touch may print at one time.
Communication error in Start up the PT-9500PC utility, and then set the baud rate. Delete
P-touch. the current print job before starting up the PT-9500PC utility.
Transmission settings Start up the PT-9500PC utility, and then set the baud rate. Delete
incorrect. the current print job before starting up the PT-9500PC utility.
A communication error occurs
within the P-touch due to an
over-run error, a
communication buffer full
error, etc.
Not enough memory to print Wait until any other application(s) is finished and then try to print
document. again.
Not enough disk space to Ensure sufficient disk space.
spool document.
IV - 7

Invalid port was specified. Choose a valid printer port and try to print again.
Port being used for another Wait until any other application(s) is finished and then try to print
application. again.
If this error persists,

- A communication application (e.g., mail application) that uses the
same I/O port as the P-touch may be running. With the P-touch
being connected to your computer, restart your computer.
- Check whether the same port is selected by more than one
P-touch.
Error of unknown cause An unexpected error has occurred.
occurred. Make a copy of the fault report, fill it in, and fax it to your service
representative.
IV - 8

4.6 TROUBLESHOOTING FLOWS
[ 1 ] Printing is performed with specific dots omitted.
[ 2 ] The tape cassette type is not detected correctly.
IV - 9

[ 3 ] The LED does not turn on.
[ 4 ] No printing is performed.
IV - 10

[ 5 ] The interface malfunction.
[ 6 ] The tape is not cut.
IV - 11

[ 7 ] The tape is not fed correctly.
IV - 12

IV - 13

[ 8 ] Half cut failure.
IV - 14

[ 9 ] Forced tape eject failure.
IV - 15

[ 10 ] The failure of pressure contact /release of the roller holder.
IV - 16

APPENDIX 1. TEST SOFTWARE OPERATION
This software has the feature to align and examine every component mounted on the mechanical
component or the main PCB ASSY when it is replaced, and the capability to write the information such
as the model name and serial number into the EEPROM mounted on the main PCB.
<Operation Procedure>
(1) Connect the PC and the PT-9500PC with the interface cable. (Use this software on the PC
having the serial port).
• Do not connect to the USB port.
• This software can run on the PC running Windows 98 or Windows 2000 and the serial
connection.
• Use the serial IF cable supplied with the PT-9500PC.
• Install the appropriate driver in advance.
• Place PT95Service.exe and inspection pattern.prn in the same directory.
(2) Input the DC voltage (24V ± 0.1V) from the stabilized power supply through the DC jack of the
PT-9500PC.
(3) Turn on the power supply button of the PT-9500PC after confirming up and run of the OS on
the PC.
(4) Launch the software dedicated to PT-9500PC serviceman (File name: PT95Service.exe).
Fig. 1

(5) Enter the lower nine digits of the serial number into the “Serial No.” field, which is found on the
nameplate attached on the bottom of the main cover.
Example: Enter the lower nine digits as “D0A322301” if “E52827-D0A322301” is printed on the
nameplate.
Fig. 2

<General setting>
Fig. 3
Set the General settings screen before examination. Once this screen is set up, it is retained after
the folder is closed.
(1) Setting of items to be examined

Skip the three items below. They are needless for examination.
1. Factory shipment parameter setting
7. Power supply voltage check
9. Sticking and releasing roller holder test
The other items are to be examined.
(2) Setting of port

Click the option “COM1: P-touch9500, COM2: Barcode Reader” in the Port field of the General
settings screen and go to the port setting.
(3) Specification of File for PRN Files (Test Print)

Specify the file for the printing pattern in the PRN Files (Test Print) field in the General settings
screen.
- HG speedy printing : 9500testHGspeedy.prn (for Europe only)
- HG high resolution printing : 9500testHGresolution.prn (for Europe only)
- TZ normal printing test : 9500testTZ.prn
- Avery printing test : 9500testAV2067.prn (for U.S.A. only)
(4) Setting of the number of times for full cut and half cut
Specify “3 times” for the both full cut test and half cut test fields in the General settings screen.

<Factory shipping parameter settings>
Fig. 4
Set the Factory shipping parameter settings screen before examination.

Note 1: Once this screen is set up, it is retained after the folder is closed.
Note 2: Connect the PT-9500PC to the serial port.
1) Head rank adjustment Input value: 0 Current value: 0
2) Avery printing start position compensation Input value: 0 Current value: 0
3) Drive standard voltage adjustment Input value: C9 Current value: C9
4) Adjustment of print length Input value: 0 Current value: 0
5) Printing head compensation Input value: 0 Current value: 0
6) Printing head compensation (HG) Input value: 0 Current value: 0
7) Adjustment of full cut margins Input value: 0 Current value: 0
8) Adjustment of half cut margins Input value: 0 Current value: 0
9) Chain printing reverse pulse Input value: 20 Current value: 20
10) Chain printing offset pulse Input value: 1 Current value: 1
11) Continuous half cut Input value: 1 Current value: 1
12) 7mm-feed when printing stops Input value: 1 Current value: 1
13) EEPROM Version Input value: V1.00 Current value: V1.00
Note 1: Confirm the Input and current values of 1) ,2), 5), 6), 9), 10), 11), 12) are identical to the
above values respectively. In addition, use “PT95Reset.exe” software program to initialize
when different value comes on.
Note 2: Confirm the current value and input the same input value of 13) as the current value.
Note 3: The current value is the initial value of the EEPROM. Note that this value changes after the
shipping examination.

<PT-9500PC serviceman tool>
Carry out tests concerning Avery (I. Avery voltage for detecting setting, J. Avery printing test, and
Avery control values) is retained after the setup even though exiting from the software.
Europe version: Skip the tests.
U.S.A. version: Carry out the tests.
<Inspection Procedure>
(1) Cable connection
Connect the PT-9500PC and the inspection PC with serial port.
(2) DC power supply

Input the DC voltage (24V ± 0.1V) from the stabilized power supply through the AC jack of the
PT-9500PC and turn the power supply button ON.
(3) Read serial number

Read the serial number with the bar code reader.
* If a bar code reader is not available, manual entrance is acceptable.
(4) 2. Head rank check

Check the consistency between the head rank and the solder on the main PCB.
(5) 3. Head temperature check

Verify whether the temperature detection of the head thermistor runs normally.
1) If the detected temperature falls in the range of ambient temperature ± 10°C, the function of
thermal head is determined as normal function.
(6) 4. Switch sensor check

Press every switch and sensor to verify whether each performance is proper.
(7) 5. USB ID switch check

1) Switch the USB ID switch to verify whether each performance is proper.
2) After checking, set to “USB ID = 2”.
(8) 6. Drive standard voltage setting

Verify that “TEST OK” is displayed on the screen of the inspection PC.
(9) 8. Tape end sensor test

Mount the end tape cassette in the PT-9500PC and verify that “TAPE END TEST OK” is
displayed on the screen of the inspection PC.
(10) A. Full cut test

1) Mount the 24mm non-laminated tape cassette in the PT-9500PC and run the full cut
operation.
Note: Use the 24mm laminated tape cassette for the U.S.A. version.
2) Check whether the performance sample of full cut operation has proper cutting results.
(11) B. Half cut test

1) Mount the 6mm laminated tape cassette in the PT-9500PC and run the half cut operation.
2) Check whether the performance sample of half cut operation has proper cutting results.

(12) C. Adjustment of print length
1) Mount the 36mm laminated tape cassette in the PT-9500PC and run the test printing.
2) Check the point closest to 100mm from the left continuous line up to the right line on the
printing sample.
3) Input the compensation value and click the OK button.
4) Check that the distance from the continuous line to the continuous line on the second
sample printing is 100mm ± 1%.
Note: Each line pitch between the broken lines of the right end of printing sample is 1%.
Fig. 5
(13) D. Adjustment of full cut margins

* This mode is to adjust each margin amount of right and left ends to ± 0.5mm.
1) Mount the 36mm laminated tape cassette in the PT-9500PC and run the full cut operation
shifting the margins of both ends by 0.5mm from -1mm to +1mm.
2) Check that the sample result of full cut operation is proper. Then determine the position
where the margins at both ends are close to even.
4) Check that each margin mount of both ends on the second sample printing is 1 ± 0.5mm.
Fig. 6

(14) E. Adjustment of half cut margins
* This mode is to adjust each margin amount of right and left ends to ± 0.5mm.
1) Mount the 36mm laminated tape cassette in the PT-9500PC and run the half cut operation
shifting the margins of both ends by 0.5mm from -1mm to +1mm.
2) Check that the sample result of half cut operation is proper. Then determine the position
where the margins at both ends are close to even.
4) Check that each margin mount of both ends on the second sample printing is 1 ± 0.5mm.
Fig. 7
(15) G. HG speedy printing (Skip this item if U.S.A. version.)

1) Mount the 36mm HG cassette in the PT-9500PC and run the HG speedy printing operation.
2) Check the printing length, the front and back margins and the printing quality of the printing
sample.
Fig. 8
(16) H. HG high resolution printing test (Skip this item if U.S.A. version.)
1) Mount the 36mm HG cassette in the PT-9500PC and run the HG high resolution printing
operation.
sample.
Fig. 9

(17) F. TZ normal printing test
1) Mount the 36mm laminated cassette in the PT-9500PC and run the TZ tape cassette
normal printing operation.
sample.
Fig. 10
(18) I. Avery detection voltage setting (Skip this item if Europe version.)
1) Set the white portion and black portion of the AV2067 cassette tape in the PT-9500PC
sequentially.
2) Verify that “PORT&LEVEL SET COMPLETED” is displayed on the inspection PC screen.
Fig. 11
(19) J. Avery printing test (Skip this item if Europe version.)

1) Mount the AV2067 cassette in the PT-9500PC and run the avery printing operation.
2) Check the front and back margins and the printing quality of the printing sample.
(20) K. USB communication test

1) Connect the USB cable to the PT-9500PC and the inspection PC. (The existing serial cable
connection does not cause any problem.)
2) Verify that “USB TEST OK” is displayed on the screen of the inspection PC during the USB
communication test.
3) Disconnect the USB cable after the USB communication test.
(21) L. USB serial number setting

Run the USB serial number write operation and verify the information below has been written.
- Individual serial number : XXXXXXXXX (lower nine digits)
- Model name : PT-9500PC
- Product ID : 200F
(22) Go to next test

The go to next test button becomes active if the entire examinations result in OK. Click the go
to next text button to exit the examination.

[Troubleshooting of error]
When en error message is displayed during the operation of examination software, check the
following points.
(1) Is the serial/USB I/F cable connected correctly?

(2) Is the power supply of PT-9500PC turned ON?
(3) Which port the serial IF cable connected to?
Some types of PC have two COM port (COM1 and COM2 ports). Be sure to match each port
to a correct one.
(4) If an error displays again even though the entire items (1) to (3) above are set correctly, the
contents of EEPROM on the PT-9500PC may be damaged. Operate along following the
procedure below.
1) Close the serial number write software program PT95Service.exe.
2) Then start the program PT95Reset.exe. Fig. 1 is displayed.
(This software initializes the EEPROM on the PT-9500PC).
Fig. 1

3) Turn the power supply button of the PT-9500PC ON.
4) Click the “Setting...” button on the screen shown in Fig. 1. The screen shown in Fig. 2 is
displayed.
5) Select “COM 1” in the COM Ports list box, and “115200” in the Baud-rate list box in the
Setting screen shown in Fig. 2. Then click the OK button. This screen returns to the
screen as shown in Fig.1.
Fig. 2
6) Then, click the EEPROM Reset button.

7) Turn the power supply button of the PT-9500PC OFF.
8) Turn the power supply button of the PT-9500PC ON.
Now, the initialization of the EEPROM on the PT-9500PC is completed.
9) Click the Check Version button to check whether the initialization was completed
successfully.
10) Click the Close button after the check to exit.
10

Sep., 2003
8V2054BE0
Printed in Japan

PT 9500 PC

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SERVICE MANUAL

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This publication is a service manual covering the specifications, theory of operation,

This manual is made up of four chapters and appendices.

CHAPTER II THEORY OF OPERATION

CHAPTER III DISASSEMBLY AND REASSEMBLY

CHAPTER IV TROUBLESHOOTING AND ERROR MESSAGE

APPENDIX 1. TEST SOFTWARE OPERATION

© Copyright Brother 2003

All rights reserved.

No part of this publication may be reproduced in any

Specifications are subject to change without notice.

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CHAPTER I SPECIFICATIONS ......................................................................... I-1

1.1.1 External Appearance .......................................................................................... I-1

1.1.2 Keyboard ............................................................................................................ I-2

1.1.3 Display................................................................................................................ I-2

1.1.4 Printing Mechanism ............................................................................................ I-2

1.1.5 Tape Cassette .................................................................................................... I-3

1.1.6 Tape Cutter ........................................................................................................ I-3

1.1.7 PC Interface ....................................................................................................... I-4

1.1.8 Separated Sells Option (Print Server) ................................................................ I-4

1.2 ELECTRONICS SPECIFICATIONS .......................................................................... I-5

1.2.1 Character Generator .......................................................................................... I-5

1.2.2 Power Supply...................................................................................................... I-5

CHAPTER II THEORY OF OPERATION ........................................................... II-1

2.1.1 Print Mechanism................................................................................................. II-1

2.1.2 Roller Holder ASSY Setting & Retracting Mechanism........................................ II-3

2.1.3 Tape & Ribbon Feed Mechanism....................................................................... II-5

2.1.4 Tape Automatic Full Cutter Mechanism ............................................................. II-7

2.1.5 Tape Automatic Half Cutter Mechanism ............................................................ II-8

2.1.6 Forcible Tape Ejection Mechanism .................................................................... II-9

2.1.7 Cover Open Button (Cover Lock Button)............................................................ II-10

2.1.8 Cover Open (Cover Lock) Sensor ...................................................................... II-10

2.2 OUTLINE OF ELECTRONICS .................................................................................. II-12

2.2.1 Main PCB ........................................................................................................... II-12

2.2.3 Tape End Sensor PCB ....................................................................................... II-12

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2.2.5 Full Cutter Sensor............................................................................................... II-13

2.2.6 Half Cutter Sensor .............................................................................................. II-13

2.2.7 Roller Holder Sensor .......................................................................................... II-13

2.2.8 Full Cutter Motor................................................................................................. II-13

2.2.9 Half Cutter Motor ................................................................................................ II-13

2.2.10 Tape Feed Motor ................................................................................................ II-13

2.2.11 Release Motor .................................................................................................... II-13

2.2.12 Eject Motor ......................................................................................................... II-13

2.2.13 Thermal Head..................................................................................................... II-13

2.2.14 AV Sensor PCB .................................................................................................. II-13

2.2.15 AV SW Sensor ................................................................................................... II-13

2.3 MAIN PCB ................................................................................................................. II-14

2.3.1 Logic Components ............................................................................................. II-15

[1] CPU................................................................................................................. II-15

[2] RAM (SRAM)................................................................................................... II-15

[3] EEPROM......................................................................................................... II-15

[4] ROM (Mask ROM / Flash ROM) ..................................................................... II-15

2.3.2 Solder Points ...................................................................................................... II-16

2.3.3 Cassette Sensor & AV Cassette Sensor Circuit................................................. II-16

2.3.4 Cover Open Sensor Circuit ................................................................................ II-18

CHAPTER III DISASSEMBLY AND REASSEMBLY.......................................... III-1

3.2 TIGHTING TORQUE LISTS...................................................................................... III-1

3.3 LUBRICATION POINTS LIST ................................................................................... III-2

3.4 DISASSEMBLY PROCEDURE ................................................................................. III-3