Standards for Hotels & Motels

STANDARDS FOR HOTEL/MOTEL PARTICIPANTS

The standards for Canadian Star Quality Accommodation contained

in this document have been specifically created for hotel and motel
establishments. In the future, we will be developing Star Quality standards
specific to other types of accommodation properties.

Properties participating in Canadian Star Quality Accommodation are rated

by third-party, professional rating advisors. The rating advisors follow a
prescribed protocol and inspect several different components to determine
the level and quality of services, facilities and amenities. The rating process
encompasses public areas, guest bedrooms and bathrooms, exterior and
interior of the property, food & beverage services and additional services.
All elements will be scored and a final star rating assigned based on the
minimum criteria level achieved and the average quality score. At a minimum,
properties must meet strict requirements for safety, courtesy, cleanliness,
comfort and state-of-repair. Higher star ratings indicate an increased number
and quality of services and amenities provided by the property.

The “plus” designation indicates consistent, superior quality, amenities

and services while maintaining the criteria for that particular star level. To
achieve the “plus” designation, a property will receive a base line star level
from the criteria. Then the average quality score is calculated for each of
the three major sections (public areas, guest rooms and bathrooms). If all
three average quality scores are above .5 for that star level, the property
will receive the “plus” designation. If any of the three average quality
scores is below .5 for that star level, the property will not receive the
“plus” designation.

Information about additional elements and amenities, such as air

conditioning, meeting / convention facilities, recreation facilities, etc. will be
collected and included on the property listing on the consumer website.

The following summary of ratings do not include all the detailed

requirements and are subject to modification. For a complete list of criteria
information contact: info@starqualityhotels.ca or call 1.888.612.2772.

MINIMUM STANDARDS
To participate in Canadian Star Quality
Accommodation, a property must be
“ratable”, meaning the establishment
meets the minimum standards for a
Star Quality rating. Minimum standard
requirements for safety, courtesy,
cleanliness, comfort and state of repair
must be maintained at all times.
AVAILABILITY:
• At least 25% of the units or rooms are
to be available to visitors as overnight • Marquis signage, signs & advertising on
accommodations from June to
September inclusive.
COURTESY:
• Courtesy is a minimum requirement in
the Star Quality program. It is as appearance.
important as cleanliness, comfort and • Garbage disposal areas, walkways and new occupant.
state of repair. Management and staff parking areas shall be uncluttered and
shall present a good appearance to the free from litter and other debris.
guest, operate on an ethical businesslike
basis and provide conscientious INTERIOR:
attention to guest service. Rude,
indifferent or ineffective service is
unacceptable and can be cause for
losing Star Quality rating.
• Failure to respond appropriately to
guest complaints may also result in loss
of Star Quality rating.
EXTERIOR: • Interior walls:
• Finished parking on site or adjacent with o Walls shall be made of solid,
adequate night lighting. soundproof construction, void
of holes, separations and
• Entrances, parking areas and walkways
protruding nails.
shall be well-illuminated and free from
hazards and obstructions. o All interiors walls shall be finished
so they can be kept clean and free
• Establishments shall present a
of stains and grease.
well-maintained exterior appearance
in keeping with their nature and location. • Floors:
• Roofs, walls, windows and doors shall o Floors must have solid sub-floors.
be maintained in water, wind and Coverings shall be void of tears and
weatherproof conditions. excessive wear. Tiles and linoleum
to be clean and polished. Coverings
• Outside stairs and landings shall be free
and carpets to be clean and free of
of defects.
stains and burns.
• Beds and linens:
the property shall be well maintained,
legible & accurate. o Guests shall be provided with clean
bedding, which has been laundered
• Grounds, landscaping, grass, foliage and
or dry-cleaned. Fresh, clean
gardens shall be well kept and regularly
bedding and toweling shall be
maintained to present a neat and tidy
provided at frequent intervals.
Bedding must be changed for each
• The lobby and all other public areas shall
be clean, well-maintained and present OTHER REQUIREMENTS
a neat and pleasant appearance.
Approval is conditional upon facility
• Reception and registration area must complying with legislation and / or
be separated from living quarters. regulations under relevant Public Health
• Guest units: Acts, Provincial Building Codes, Fire
Codes and any other existing government
o A unit shall have adequate space
regulations relating to the construction and
for the number of guests who may
operation of visitor accommodation that
occupy that unit.
apply to the premise. Failure to comply
o Operators must avoid crowding with government legislation will result in
units with too many beds and / or loss of Star Quality rating.
poor arrangement of furniture.

ONE STAR
One-star properties provide basic, clean
and well-maintained facilities. These
properties provide limited services and
amenities. To achieve a one-star rating, a
property must meet the following criteria
and quality requirements.
locking device. A secondary security • Adequate quantities of toilet tissue, in
lock is required on all ground a suitable & convenient dispenser.
floor doors.
• Wastebasket in the bathroom.
• Windows: Each opening window in a
• One bath mat and a non-skid device
ground floor unit must be equipped with
for the tub / shower.
an effective locking device.
• Clothes hanging hook.
• Wardrobe or clothing hooks with
a minimum of six hangers. Shelf for • Mirror.
linen / clothes. • Approved vanity bulb lighting
• Luggage rack / bench. (covered with shade / globe).

• Lighting (covered with shade / globe) • GFI outlet at vanity (mirror) area

that lights the entry and bedroom (where an outlet exists).

area with light switch by entry. • Shelf for toiletries.

• Unit is well illuminated. • Towel handling facility.

CRITERIA (MINIMUM REQUIREMENTS): • One chair, plus one dresser • Ventilation (window / vent /
or adequate storage. powered exhaust fan).
PUBLIC AREAS: • Waste basket. • Bathroom floors constructed of
• Finished parking adjacent with • Telephone available on premise. impervious material & well sealed along
adequate night lighting. the bathtub / shower / toilet & walls.
• Colour-TV with remote control.
No carpet in the bathroom.
• A responsible person shall be accessible
• Window coverage: room darkening.
during the period of operation and
24-hour access to a property • Sufficient drinking utensils for
representative, in person or by room capacity.
telephone, shall be available. • Single beds and / or Double beds with
• Beverage (non-alcoholic) available bed frames.
QUALITY SCORE:
on property. • Headboard, bedside table / tray, pillow,
The average quality score will be
• If ice machine is available, it must pillow protector & pillowcase, mattress,
calculated for each of the three sections:
be a sealed bin ice dispenser or mattress cover pad.
controlled access. • Exterior / interior, public areas, elevators,
• Reading light next to bed.
food & beverage outlets.
• Change of bed linen for each new guest.
GUEST ROOMS: • Guest rooms and hallways.
• One operable window or effective
• Daily housekeeping available. • Bathrooms.
powered ventilation that introduces
• Guest rooms clearly identified with fresh air into the units. If the average quality scores are between
a name or number on or by the 1.0 and 1.49, the property will receive a 1
• Ability to maintain a comfortable
entrance door. Star rating. If the average quality scores
temperature.
• Keyed self-locking door, plus additional for all three sections are above 1.50, the
locking device (such as deadbolt) or property will receive a 1+ Star rating.
BATHROOMS:
security device (such as security chain,
• 100% private bathrooms; three-piece
swinging bar door guard).
units with washbasin with hot / cold
• One approved and functional smoke water, toilet and bathtub or shower.
detector per unit.
• Minimum of two complete sets of
• Connecting room doors: All connecting towels, consisting of, at least, one large
doors must be equipped with an bath towel, one hand towel, & one face
effective keyed locking device to cloth per guest.
prevent opening from the other side.
• Minimum of one new individual soap bar
• Sliding patio doors: Each sliding door (or equivalent).
must be equipped with an effective
 GUEST ROOMS: • Waste basket.

• Daily housekeeping available. • Colour-TV with remote control.

• Guest rooms clearly identified with • Sufficient drinking utensils for

TWO STAR
Two-star properties are clean and
well-maintained, providing comfortable
facilities and some services and amenities.
a name or number on or by the room capacity.
entrance door.
• Ice available on request.
• Keyed self-locking door, plus additional
• Wake up device in room.
locking device (such as deadbolt) or
security device (such as security chain, • Window coverage: room darkening.

swinging bar door guard). • Single beds and / or Double beds with

• One approved and functional smoke bed frames.

detector per unit. • Headboard, bedside table / tray, pillow,

• Connecting Room Doors: All connecting pillow protector & pillowcase, mattress,
CRITERIA (MINIMUM REQUIREMENTS): mattress cover pad.
doors must be equipped with an
effective keyed locking device to • Reading light next to bed.
PUBLIC AREAS:
prevent opening from the other side.
• One operable window or effective
• Finished parking onsite with adequate
• 100% telephones in room. powered ventilation that introduces
night lighting.
• Sliding Patio Doors: Each sliding door fresh air into the units.
• Seating space for hotel guests.
must be equipped with an effective • In-room individual heating control
• Staffed reception desk (min. eight locking device. A secondary security (on / off – low / high).
hours). Accessible by phone 24 hours lock is required on all ground
from inside and outside. floor doors. BATHROOMS:
• Elevator required if four or more floors. • Windows: Each opening window in a • 100% private bathrooms; three-piece
ground floor unit must be equipped with units with washbasin with hot / cold
• Basic convenience items for room
an effective locking device. water, toilet and bathtub or shower.
guests (e.g. toothbrush, toothpaste,
comb, etc.) available at reception desk • Wardrobe or clothing hooks with a • Minimum of two complete sets of
or by vending. minimum of six hangers. Shelf for towels, consisting of, at least, one large
linen / clothes. bath towel, one hand towel, & one face
• Beverage (non-alcoholic) accessible
24 hours (may be by vending machine, • Luggage rack / bench. cloth per guest.
commissary, front desk, retail outlet, etc.) • Minimum of one new individual soap bar
• Iron and ironing board – available for
• Ice available in sealed bin dispenser OR 10% of units. (or equivalent).
controlled access OR with 100% guest • Adequate quantities of toilet tissue, in
• Guest directory with basic listing of
rooms with ice making capabilities. a suitable & convenient dispenser.
services available.
• Basic continental breakfast (pastries & • Wastebasket in the bathroom.
• Lighting (covered with shade / globe)
beverages) in the reception area (no
that lights the entry and bedroom • One bath mat and a non-skid device
seating required) OR restaurant serving
area with light switch by entry. for the tub / shower.
breakfast OR 100% full kitchen units.
• Unit is well-illuminated. • Clothes hanging hook.
• One chair, one dresser, table or • Mirror.
desk or desktop surface with
• Approved vanity bulb lighting
appropriate lighting.
(covered with shade / globe).
• GFI outlet at vanity (mirror) area. GUEST ROOMS:

• Facial tissue. • Daily housekeeping must be available.

• Hair dryer available upon request for • Guest rooms clearly identified with
10% of units.
• Shelf for toiletries.
• Towel handling facility.
• Ventilation (window / vent / amenities are above average.
powered exhaust fan).
• Bathroom floors constructed of • One approved and functional smoke
impervious material & well sealed along detector per unit.
the bathtub / shower / toilet & walls.
No carpet in the bathroom.
QUALITY SCORE:
The average quality score will be
calculated for each of the three sections:
• Exterior / interior, public areas, ground floor unit must be equipped with
elevators, food & beverage outlets.
• Guest rooms and hallways.
• Bathrooms.
If the average quality scores are between
2.0 and 2.49, the property will receive a 2
Star rating. If the average quality scores
for all three sections are above 2.50, the
property will receive a 2+ Star rating.
THREE STAR
Three-star properties offer a higher level
of service with additional features and
facilities. The quality of the services and
CRITERIA (MINIMUM REQUIREMENTS):
PUBLIC AREAS:
• Paved outdoor parking area, lighted,
direct access from car with loading area.
• Furnished open lobby area.
• Reservation phone line to be answered
by an individual.
• 24-hour reception desk accessible by
phone 24 hours from inside and outside.
• Secure deposit / storage area or device
for safekeeping of guest articles.
• Elevator required if four or more floors.
• Beverage (non-alcoholic) accessible
24 hours (may be by vending machine,
commissary, front desk, retail outlet, etc.)
• Ice available in sealed bin ice dispenser • 24-hour laundry or guest washer and
OR by 100% of units with ice making dryer on premises.
capabilities.
• Internet access available in the
public area.
a name or number on or by the
entrance door.
• Keyed self-locking door, plus additional
locking device (such as deadbolt) and
security device (such as security chain,
swinging bar door guard) or peephole.
• Connecting Room Doors: All connecting
doors must be equipped with an
effective keyed locking device to
prevent opening from the other side.
• Sliding Patio Doors: Each sliding door
must be equipped with an effective
locking device. A secondary security
lock is required on all ground
floor doors.
• Windows: Each opening window in a
an effective locking device.
• Open closet with min. eight non-wire
hangers, including two pant / skirt
hangers. Shelf for linen / clothes.
• Luggage rack / bench.
• Iron and ironing board in 25% of rooms.
• Laundry bag.
• Guest directory in room
(with cover and enhanced content or
available electronically).

• Bell service on request. • Lighting (covered with shade / globe)

that lights the entry and bedroom area
• Cloakroom / storage area, no service
with light switch by entry.
attendant required.
• Unit is well-illuminated.
• Photocopy, fax, email, scan provided
on the premises. • Two chairs (one padded), dresser, table /
desk workspace 0.5 m2 with appropriate
• Basic convenience items for room
lighting and an available power socket
guests (e.g. toothbrush, toothpaste,
by workspace.
comb, etc.) available at reception desk
or by vending. • Waste basket.

• Continental breakfast (beverages, • 100% direct dial telephone.

pastries, fruit juice, hot or cold cereal,
fresh or canned fruit) OR restaurant OR
100% full kitchen units.
• Colour-TV in an appropriate size for • One bath mat and a non-skid device for
the room, with remote control and the tub / shower.
cable / satellite.
• Clothes hanging hook.
• High-speed Internet access in the guest FOUR STAR
• Mirror.
room (e.g. broadband, WLAN).
• Approved vanity bulb lighting Four-star properties provide expanded
• Wake up device – clock alarm / radio. facilities and services. The quality of the
(covered with shade / globe).
• Fridge unit or mini-bar in 5% of the units. amenities and facilities are superior.
• GFI outlet at vanity (mirror) area.
• Full length mirror.
• Facial tissue.
• Window coverage: room blackout in
• Hairdryer.
bedroom area.
• Amenities package (min. three items
• Sufficient drinking utensils for
including shampoo and soap bar over
room capacity. CRITERIA (MINIMUM REQUIREMENTS):
1 oz. or equivalent).
• Glass drinking utensils available.
• Shelf for toiletries.
PUBLIC AREAS:
• Writing utensils and note pad.
• Towel handling facility.
• Indoor and / or outdoor parking area,
• Decorative items / pictures / prints.
• Ventilation with security, lighted, direct access from
• Additional blanket available on request. (window / vent / powered exhaust fan). car with a canopy.

• Additional pillow available on request. • Bathroom floors constructed of • Lobby with seats and complimentary
impervious material & well sealed along beverage (non-alcholic) at peak times.
• 25% King / Queen beds with remainder
the bathtub / shower / toilet & walls.
Double beds or two Single beds. • Reservation phone line to be answered
No carpet in the bathroom.
• Headboard, bedside table / tray, pillow, by an individual.
• Bathtub or shower to be four-piece or
pillow protector & pillowcase, mattress, • 24-hour reception desk accessible by
enhanced three-piece.
mattress cover pad. phone 24-hours from inside and outside.

• Reading light next to bed. • Central safe / safety deposit boxes

• Change of bed linen at least twice a and / or in-room safe.

week, plus daily change of bed linen • Elevator required if four or more floors.
on request.
• Beverage (non-alcoholic) accessible
• Power outlet next to bed with at least QUALITY SCORE: 24 hours (may be by vending machine,
one socket available. The average quality score will be commissary, front desk, retail outlet, etc.)

• One operable window or effective calculated for each of the three sections: • Sealed bin ice dispenser every two floors
powered ventilation that introduces • Exterior / interior, public areas, OR by room service OR by 100% of units
fresh air into the units. elevators, food & beverage outlets. with ice making capabilities.

• In-room individual heating control • Guest rooms and hallways. • Public phone and house phone indoors.
(on / off – low / high).
• Bathrooms. • Internet access available in the
public area.
BATHROOMS: If the average quality scores are between
3.0 and 3.49, the property will receive a 3 • Internet terminal for guest use in the
• 100% private bathrooms.
Star rating. If the average quality scores public area.
• Minimum of two complete sets of for all three sections are above 3.50, the • Bell service on request.
towels, consisting of, at least, one large property will receive a 3+ Star rating.
bath towel, one hand towel, & one face • Cloakroom / storage area, no

cloth per guest. service attendant.

• Minimum of one new individual soap bar • Photocopy / fax / email / scan provided

(or equivalent). on the premises.

• Adequate quantities of toilet tissue, in

a suitable & convenient dispenser.

• Wastebasket in the bathroom.

• Variety of convenience items • Iron and ironing board in 100% of rooms. • Pillows – choice of fill available.
(e.g. toothbrush, toothpaste, comb)
• Laundry bag. • Additional pillow available on request.
plus a selection of sundry merchandise
(e.g. candy, beverage, health & beauty, • Laundry or dry-cleaning service – items • Bathrobe on request.

novelty, gift & reading items) available delivered to the reception desk before
• Daily newspaper available.
is a defined area or commissary. May be 9 a.m. returned within 24 hours
(weekends excluded). • 50% King beds or Queen beds
adjacent to reception desk, serviced by
with remainder Double beds or two
desk staff. • Guest directory in room (with cover
Single beds.
• Food service readily accessible seven and enhanced content or available
electronically). • Headboard, bedside table / tray, pillow,
days per week offering breakfast,
pillow protector & pillowcase, mattress,
lunch and dinner. A la carte / table • Beverage (non-alcholic) available
mattress cover pad.
service restaurant or dining room, in room.
onsite or within 50 m from the • Reading light next to bed.
• Food room service until 10 p.m. Menu in
property’s front door. • Change of bed linen at least twice a
the room. Service at regular meal times
• Bar / lounge open at least six days (breakfast, lunch & dinner). week, plus daily change of bed linen
per week. Furnished room, cocktail on request.
• Lighting (covered with shade / globe)
and aperitif service, mood music • Power outlet next to bed with at least
that lights the entry and bedroom
(onsite or within 50 m from the one socket available.
area with light switch by entry.
property’s front door).
• Unit is well-illuminated. • One operable window or effective
powered ventilation that introduces
GUEST ROOMS: • Three seating surfaces (upholstered
fresh air into the units.
• Daily housekeeping must be available. chairs or twin couch), dresser, table /
desk workspace 0.5 m2 with appropriate • Individual adjustable thermostat control.
• Guest rooms clearly identified with
lighting and an available power socket
a name or number on or by the BATHROOMS:
by workspace. Side table / tray / coffee
entrance door.
table by a seating area. • 100% private bathrooms.
• Keyed self-locking door, plus additional
• Waste basket. • Minimum of two complete sets of
locking device (such as deadbolt) and
• 100% direct dial telephone. towels, consisting of, at least, one large
security device (such as security chain,
bath towel, one hand towel, & one face
swinging bar door guard) and peephole. • Colour-TV in an appropriate size to the
cloth per guest.
• One approved and functional smoke room, remote control, with cable /
satellite and a movie channel • Minimum of one new individual soap bar
detector per unit.
(no commercials during movie). (or equivalent).
• Connecting Room Doors: All
• High-speed Internet access • Adequate quantities of toilet tissue, in
connecting doors must be equipped
(e.g. broadband, WLAN). a suitable & convenient dispenser.
with an effective keyed locking device to
prevent opening from the other side. • Wake up device – clock alarm / radio. • Wastebasket in the bathroom.

• Sliding Patio Doors: Each sliding • Mini-fridge or mini-bar in min. • One bath mat and a non-skid device for
door must be equipped with an 5% of units. the tub / shower.
effective locking device. A secondary
• Full length mirror. • Clothes hanging hook.
security lock is required on all ground
• Window coverage: room blackout in • Mirror.
floor doors.
bedroom area. • Approved vanity bulb lighting
• Windows: Each opening window in
• Sufficient drinking utensils for (covered with shade / globe).
a ground floor unit must be equipped
with an effective locking device. room capacity. • GFI outlet at vanity (mirror) area.

• Concealed clothes handling facilities • Glass drinking utensils available. • Facial tissue.
with min. eight non-wire hangers, • Writing utensils and note pad. • Hairdryer.
including two pant / skirt hangers.
• Decorative items / pictures / prints.
Shelf for linen / clothes.
• Additional blanket available on request.
• Luggage rack / bench.
• Upgraded amenities package, well
presented (min. three items including
shampoo and soap bar over 1 oz. or
equivalent plus additional cosmetic /
personal care products, e.g. body • Valet parking (separate staff).
lotions, cotton swabs, nail file).
• Adjustable vanity mirror.
• Shelf for toiletries.
• Towel handling facility.
• Ventilation room open seven days per week.
(window / vent / powered exhaust fan).
• Bathroom floors constructed of Furnished room with sofas, armchairs,
impervious material & well sealed along coffee tables, cocktail and aperitif
the bathtub / shower / toilet & walls.
No carpet in the bathroom.
• Bathtub or shower to be four-piece
or enhanced three-piece, plus enhanced
bathroom fixtures. Some rooms with
shower cubicle separate from tub.
QUALITY SCORE:
The average quality score will be
calculated for each of the three sections:
• Exterior / interior, public areas, • Connecting Room Doors: All connecting
elevators, food & beverage outlets.
• Guest rooms and hallways.
• Bathrooms.
If the average quality scores are between
4.0 and 4.49, the property will receive a 4
Star rating. If the average quality scores
for all three sections are above 4.50, the
property will receive a 4+ Star rating.
• Shuttle or limousine service.
• Concierge (separate staff).
• Doorman (separate staff).
FIVE STAR
Five-star properties provide luxurious
• Photocopy / fax / email / scan provided
accommodation with extensive,
on the premises.
personalized services, amenities and
facilities. • Full-service gift shop or stores.
• A la carte restaurant and formal dining
• Bar / lounge open seven days per week.
CRITERIA (MINIMUM REQUIREMENTS): service, mood music, musician or
entertainment (min. two days per week).
PUBLIC AREAS:
• Indoor and outdoor parking areas, with GUEST ROOMS:
security, lighted, direct access from car • Daily housekeeping must be available.
with covered walkway. Doorman service
• Guest rooms clearly identified with
and valet parking.
a name or number on or by the
• Spacious lobby with several seats entrance door.
and complimentary beverage
• Keyed self-locking door, plus additional
(non-alcoholic).
locking device (such as deadbolt) and
• Reservation phone line to be answered security device (such as security chain,
by an individual. swinging bar door guard) and peephole.
• 24-hour reception desk accessible by • One approved and functional smoke
phone 24 hours from inside and outside, detector per unit.
plus availability of individuals to speak /
translate appropriate languages to
doors must be equipped with an
meet guest needs.
effective keyed locking device to
• Central safe / safety deposit boxes and / prevent opening from the other side.
or in-room safe.
• Sliding Patio Doors: Each sliding door
• Elevator required if four or more floors. must be equipped with an effective
• Beverage (non-alcoholic) accessible locking device. A secondary security
24 hours (may be by vending machine, lock is required on all ground
commissary, front desk, retail outlet, etc.) floor doors.
• Sealed bin ice dispenser every two floors • Windows: Each opening window in a
OR by room service OR by 100% of units ground floor unit must be equipped with
with ice-making capabilities. an effective locking device.
• Public phone and house phone indoors. • Concealed clothes handling facilities
with min. ten non-wire hangers,
• Internet access available in the
including two pant / skirt hangers.
public area.
Shelf for linen / clothes. Light.
• Internet terminal for guest use in the
• Luggage rack / bench.
public area.
• Iron and ironing board in 100% of rooms.
• Bell service (separate staff).
• Laundry bag.
• Cloakroom / storage area enclosed
and designated, with service and • Safe.
constant supervision.
• Laundry and dry-cleaning service – • Decorative items / pictures / prints. • Clothes hanging hook.
12-hour return service or less by
• Additional blanket in room. • Mirror.
room service.
• Pillows – choice of fill available. • Approved vanity bulb lighting
• Ironing service (return within one hour).
(covered with shade / globe).
• Pillows, two per person, in room.
• Guest directory in room (with cover
• GFI outlet at vanity (mirror) area.
and enhanced content or available • Guest magazine.

electronically). Must be available in other • Facial tissue.

• Shoe shine service available.
language(s) appropriate to the guests. • Hairdryer.
• Personalized greeting for each guest
• Beverage selection (non-alcoholic) with fresh flowers or a gift in the room • Upgraded amenities package, well
available 24 hours via room service (not only a welcome message on presented (min. three items including
or mini-bar. TV screen). shampoo and soap bar over 1 oz. or

• Food room service 24-hours per day equivalent plus additional cosmetic /
• Turndown service in the evening as
and licensed beverage service 18 hours personal care products, e.g. body
an additional room check.
per day. lotions, cotton swabs, nail file).
• Bathrobe in room.
• Lighting (covered with shade / globe) • Adjustable and lighted vanity mirror.
• Daily newspaper delivered to room.
that lights the entry and bedroom • Shelf for toiletries.
area with light switch by entry. • 75% King beds with remainder Queen
• Towel handling facility.
beds or Twin Double beds.
• Unit is well-illuminated.
• Ventilation (window / vent /
• Headboard, bedside table / tray, pillow,
• Three seating surfaces (upholstered powered exhaust fan).
pillow protector & pillowcase, mattress,
chairs or twin couch), dresser, table /
mattress cover pad. • Bathroom floors constructed of
desk workspace 0.5 m2 with appropriate
impervious material & well sealed along
lighting and an available power socket • Reading light next to bed.
the bathtub / shower / toilet & walls.
by workspace. Side table / tray / coffee • Bedside light switch to turn on / off No carpet in the bathroom.
table by a seating area. In any suites, room lighting.
a fourth seating accommodation • Bathtub or shower to be four-piece
• Change of bed linen at least twice a or enhanced three-piece, plus enhanced
(upholstered chair or twin couch).
week, plus daily change of bed linen bathroom fixtures. Some rooms with
Appropriate lighting.
on request. shower cubicle separate from tub.
• Waste basket.
• Power outlet next to bed with at least • AV device in bathroom.
• 100% direct dial telephone, plus one socket available.
cordless phone. • 10% of two-room suites with a
• One operable window or effective separate toilet and sink.
• Colour-TV in an appropriate size to powered ventilation that introduces
the room, remote control, with cable / • Chair / seat by vanity.
fresh air into the units.
satellite and a movie channel
• Individual adjustable thermostat control.
(no commercials during movie).

• High-speed Internet access (e.g. BATHROOMS:

broadband, WLAN), plus PC in the
• 100% private bathrooms.
room on request.
• Minimum of two complete sets of QUALITY SCORE:
• Wake up device – clock alarm / radio
towels, consisting of, at least, one large The average quality score will be
• Mini-fridge or mini-bar in min. bath towel, one hand towel, & one face calculated for each of the three sections:
5% of units. cloth per guest.
• Exterior / interior public areas,
• Full length mirror. • Minimum of one new individual soap bar elevators, food & beverage outlets.
• Window coverage: room blackout in (or equivalent).
• Guest rooms and hallways.
bedroom area. • Adequate quantities of toilet tissue, in
• Bathrooms.
• Sufficient drinking utensils for a suitable & convenient dispenser.
room capacity. If the average quality scores are between
• Wastebasket in the bathroom.
5.0 and 5.49, the property will receive a 5
• Glass drinking utensils available. • One bath mat and a non-skid device for Star rating. If the average quality scores
• Writing utensils and note pad. the tub / shower. for all three sections are above 5.50, the
property will receive a 5+ Star rating.
QUALITY ASSESSMENT

The quality of several aspects of the facilities will be assessed by the rating advisor on a range from 1.00 to 5.75. These quality scores are
averaged to determine the star level for the property. Consistent, superior average quality scores are required for a “plus” designation. An
overall quality score below the criteria score could negatively impact the property’s star rating.

PUBLIC AREAS*: GUEST ROOMS AND HALLWAYS: BATHROOMS:

• Exterior finish • Ceilings • Ceilings

• Landscaping • Lighting • Lighting

• Parking lot • Walls • Walls

• Entrance • Floors • Floors

• Ceilings • Furniture • Tub and shower

• Lighting • Bedding • Fixtures and accessories

• Walls • Décor • Bathroom linen

• Floors • Millwork • Millwork

• Furniture • Window coverings • Window coverings

• Décor

• Millwork

• Window coverings

*such as exterior, lobby, elevators, food & beverage outlets, etc.

033112
For additional information on the Standards for Hotels & Motels,
please contact Canadian Star Quality Accommodation

ADDRESS: 2707 Ellwood Drive SE, Edmonton, AB  T6X 0P7 

EMAIL: info@starqualityhotels.ca | PHONE: 1.888.612.2772