Question 1

Electronic training or e-learning has been shown to be better than

other methods of training (e.g., lecture, conference, etc.).
Response: False

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Question 2
Before teaching a class, a professor must prepare a lecture.
Preparation of a lecture is an example of a(n)
Response: task

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Question 3
Which of the following situations would be best suited for use of a
lecture type of training session?
Response: Training doctors on new malpractice laws.

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Question 4
Job analysis information is used to
Response: all of the above

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Question 5
 On average, inside sources of recruitment (e.g., employee
referrals) provide employees who perform better and stay longer
than outside sources (e.g., advertisements)
Response: True

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Question 6
The first step in developing an effective training program is:
Response: Conduct needs assessment.

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Question 7
As the newly hired training coordinator for New Millenium
Enterprises you are charged with making sure that all employees
have the necessary skills to complete their jobs efficiently. Your first
step in developing an organizational training program is to
Response: Conduct a needs assessment of the skills needed by the
people and the organization.

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Question 8
In which of the following assessment or selection methods is the
person who administers the test most likely to affect the responses?
Response: Interview

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Question 9
 Employers can take a variety of approaches to deal with the shifting
nature of jobs and job requirements. The ______ approach would
maintain current employees, providing them with instruction on the
newly required skills, whereas the _____ approach would replace
the under-skilled employees with new, skilled employees.
Response: training; selection

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Question 10
A method for describing jobs and the human attributes necessary
to perform them is referred to as
Response: Job Analysis

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Question 11 - WRONG
As the HR director of PM Enterprises, you are charged with
selection and hiring of hundreds of new service employees.
Recently the other major competitor in town has laid off numerous
employees. Which of the following recruitment method would be the
most beneficial (cost effective) for you to use?
Response: newspaper advertisements (WRONG)
Other choices: employment agencies
the web
employee referrals (best choice)

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 Question 12
In the future (which is now) the biggest change in the area of
selection assessment will involve
Response: The use of the computer as an assessment tool.

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Question 13
Experienced teachers can often tell when students are confused.
This sensitivity to student understanding is a(n)
Response: skill

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Question 14
A computer network engineer must understand the workings of the
computer system she/he runs. This would be classified as
__________ in a job analysis.
Response: knowledge

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Question 15
Jobs require individuals with specific knowledge, skills, abilities and
other personal characteristics. These KSAOs are identified by a
detailed study called a
Response: job analysis

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 Question 16
The last step in developing an effective training program is:
Response: Evaluate the training.

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Question 17
Applicants from newspaper advertisements are the same quality as
those who are referred by employees.
Response: False

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Question 18
The most popular form of training involves an oral presentation by a
trainer to a group of trainees, and is very efficient. This type of
training is called
Response: lecture.

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Question 19
Recruitment is only concerned with finding good applicants.
Response: False

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Question 20
Applicants for secretarial positions at PM Publishing Co. must take
a typing test. This typing test measures the applicant’s
 Response: skill

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Question 21
You are preparing to hire a new manager at the CyberPete Café.
You have determined that one important performance criterion is
making a good cup of coffee. Which of the following would be the
most suitable and direct predictor of this criteria?
Response: a work sample/portfolio

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Question 22
The first step in selecting personnel is
Response: conducting a job analysis of the position.