2015 Job Search Guide

Job Search Guide
Career Centre
Government of Western Australia
Department of Training
and Workforce Development
2 | JOB SEARCH GUIDE
Table of contents
1 Welcome…an introduction to the Job 11 Key selection criteria 59
Search Guide 5 How to respond to key selection criteria 59
Examples of how to address key selection criteria 61
2 The changing world of work 7
What is the new world of work? 7 12 Interviews 65
Why do I need to responsibly manage my own career? Preparing for the interview 65
What do all these changes mean? 8 After the interview…what next? 67
Personal presentation…it’s not just how you dress 67
3 Getting started…a few things to consider 9 Other ways to help you find work 68
4 Recognising your skills & abilities…you have 13 Staying positive throughout the ups
many and they are unique to you! 11 and downs 69
Three kinds of skills you need in the world of work – technical, Coping with the possible knock backs and rejection 70
transferable and personal skills 12
How to identify your skills ...we take them for granted! 13 14 25 Possible reasons for missing out on a job 71
5 Be prepared and organised...it makes a 15 Where to go for further help 73

difference17
The job search plan in 10 easy steps! 20 16 Additional online support – useful websites 77
Job search contact list 22 Government 78
6 General information about applying for work 27 17 Checklists 79

Responding to advertised positions 27 Checklist 1 Personal skills 79
Filling out application forms 29 Checklist 2 Transferable skills 81
Using the telephone when contacting employers 30 Checklist 3 Positive skills words for job applications 82
7 Job searching online 31 18 Quick tips 85

1 Employment websites 32 1 Employability skills examples 85
2 Company websites 33 2 Filling out hard copy forms 86
3 Social and business networking sites 34 3 Printable application forms 86
General information about online job applications 34 4 Contacting employers by phone 87
5 Online applications 88
8 Public sector applications 35 6 Writing letters 89
Applying for advertised government positions 36 7 Resume writing 90
Local Government jobs 37 8 Selection criteria 91
WA State Government jobs 37 9 Interviews 92
Australian Federal Government jobs 38 10 Interview questions 93
9 Cover letters 39
How to write a letter of application 39
Examples 41
10 Resumes 43
What is a resume and why is it important? 43
What to include in your resume 44
Optional things to include 46
Resume examples 46
JOB SEARCH GUIDE | 3

Welcome…an introduction 1
to the Job Search Guide
This Job Search Guide is brought to you by Career Centre

and funded by the Department of Training and Workforce
Development. We hope you will find it a helpful tool to assist
you in your search for work.

There are many reasons why you may be seeking this
information, and in this resource you will find lots of useful
You can do it!
tips, examples, ideas and things to consider – all of which If you are having trouble deciding on what you want to do,
are designed to help you look at your career and work then perhaps you need to do some further investigating
options and apply for jobs. Simply view online and save the about your interest areas and may also need some
information relevant to you, print sections, or print the individual career guidance. The Career Centre has
entire document. How you use this resource is up to you. some online Self‑Assessment Tools which may be able
It is designed to be flexible and adaptable to meet the to assist you.
needs of a wide range of people.
It is often difficult to keep job seeking on your own,
Maybe you: especially if you are feeling discouraged or a bit unsure
about your options. You will often need the support and
> have just graduated from school or university and are
assistance of friends, family, people you respect, staff
looking for your first job;
from various agencies, as well as utilising the free services
> have been working for many years and really want a available to you.
change in career or to find another job;
Should you wish to speak with someone in person, our
> are new to Australia and want some ideas of how to
career advisors can also offer you individual advice at the
find work here;
Career Centre (call 13 23 98) in the city or you may also
> are unemployed or have been out of the workforce for contact your local Workforce Development Centre on
some years and want to get back to work; 13 64 64 to enquire about making an appointment or
> have been retrenched and are out of work; discussing your needs over the phone.
> are a parent or caregiver wanting to help your child; or Make sure you don’t just try to do it alone. Ask for help
> are simply wanting some information about finding work and advice!
in this current labour market.
Other places where you can get assistance in your job
Whatever your situation may be, we hope this information search are listed at the back of this booklet from page 75.
will assist you. Everyone has a different story to tell about
their search for work, but there are some common themes
that apply to all of us as we search for our place in the
workforce. “Ok, so let’s get on with your search
The Job Search Guide will provide some help for you to work for work.”
through the issues and possibilities, and explain practical
ways to be prepared and resourceful in your hunt for work
– but ultimately it is up to you. It is your job search…and you
need to take the time and effort to make it happen.

The changing world of work 2
What is the new world
of work?
The type of work people do and how they do it is constantly
changing. Although this may feel a bit daunting for those of
us who have been in the workforce for a long time, these
changes can also be very exciting!
New opportunities are opening up and new directions are

possible for each of us to consider.
Ten years ago, Facebook didn’t exist.

Ten years before that, we didn’t have the
Web. So who knows what jobs will be
around ten years from now?
In decades past, it was common for people to have one

job (and even one employer) for life. Today, most of us can
expect to have a range of different jobs in our lifetime and
this may involve having several jobs at one time.
For many of us, this means more flexible working

arrangements and increased variety in our lives – but for
others it can mean more stress unless we are able to adapt
to these changes. Your search for work will be made easier
and more exciting if you do not just think about ‘getting a job
for life’ but about exploring a variety of work options.
With the development of the internet and home

computers, many people do not even have to go
to an office anymore – they can go to work down
the phone line via their computer! While we do
not all have to have advanced computer skills,
basic computer skills are now very important
for most of us to have in the workplace. For
example occupations such as Truck Drivers (who
may have not needed these skills in the past) are
now commonly required to have basic information
technology capabilities.

Why do I need to responsibly manage my own career?
What do all these changes mean?
In this changing world of work it is becoming increasingly Some things to remember when job searching
important to be able to manage your own career, as it is
highly likely you will be required to deal with job changes. > The more skills you have, the more employable
There is a movement away from a career as a ‘point to you are. Today, how you got these skills is not as
arrive at’ to a range of roles you will have throughout important as whether you can put them to use in the
the span of your lifetime. workplace. Make sure you are aware of ALL your
skills. Have the confidence in expressing how your
Employability skills skills are of value to potential employers.
> The secret to remaining in the workforce is to be

We need to be able to adapt readily to these changes
multi‑skilled and to be able to transfer skills from
so that we remain competitive in the job market. This is
one area of your life and work to another. We must
sometimes referred to as having ‘employability skills’ –
continually learn new skills. Remember to update
the skills needed to gain employment, retain employment, your training and be open to learning new things on
become a self‑directed learner and progress in the world the job! Any skills you acquire along the way may
of work. These skills include: also be useful for future positions.
> communication; > The way we seek work has changed. These days,
> problem solving; only a small percentage of jobs are advertised in
newspapers. Many jobs are advertised on the
> technology; internet or exclusively through employment and
> teamwork; and recruitment agencies. Most people now require an
email account when applying for jobs. What can be
> personal attributes like self‑management, honesty,
even more effective is ‘word of mouth’ and ‘cold
enthusiasm, adaptability and openness to new ideas.
canvassing’ – using the network of people we know
Think about which of these employability skills and and approaching employers directly.
attributes you have and which ones you could develop. > To find work in this way, we have to be pro‑active
For more information and for examples of the kinds of and make it happen. We must chase up contacts
employability skills employers are listing in Job Adverts and leads and create opportunities for ourselves.
go to Quick tip 1 – Employability skills examples Use the networks of people you have and expand
(page 85). those networks!
> It takes a fair amount of self‑confidence to approach

Whilst employability skills are not new, the an employer, but how will you know if they will give
emphasis on employers requiring these attributes you a chance if you don’t ask? They might not know
in their employees is increasing. how much they need you until you are able to
convince them of it!
These are just a few of the ways the world of work

is changing. The possibilities are endless and the
opportunities are limitless! For many of us, it is
just a matter of changing our way of thinking.

Getting started…a few 3
things to consider
Even if you have a clear idea about your career goals, you
will still need to consider your approach to seeking work.
It is easier than you may think!
No matter what industry or occupation you

are targeting, there are common skills,
attitudes and methods that will help you
when it comes to applying for a job and
convincing a prospective employer you
are the right person. The clearer you are
about what you want and what you have
to offer, the easier it will be to succeed in
achieving your goals.

Recognise your skills and abilities Be organised and prepared
Use these to your advantage when searching for work Ensure you have an updated resume. Most employers these
by having the confidence in knowing what you are skilled days will not hire you unless you have some information to
in. These skills may include formal training and work give them about your employment and educational history.
experiences, however you will also need to consider life So, get your paperwork in order (including any certificates
skills, not just those learnt at school or in the workplace. that may be important to take to interviews). Keep this
These skills can often be transferred from one part of information tidy and updated and have a plan for how you
your life to another and from one workplace to another. are going to approach employers.
More often than not, your skills and abilities will be the
things you enjoy and are also good at. Be determined and positive
Developing your own personal initiative and drive is
Be open to new possibilities
important. Try to look at things from the employer’s point
The kinds of jobs people do, and even how they do them, of view. Being informed, prepared and confident about
are changing all the time as the world of work changes what you want are usually seen as attractive qualities to
around us. There may be some new and exciting forms of an employer.
work you could consider. You may be able to transfer your
skills and abilities into a whole new area you never worked Remember: being prepared gives you confidence
in before. It can be exciting! Talk to a wide variety of people
you know who enjoy what they do and find out how they got It is going to be up to you to convince the potential employer
to where they are now. People are your greatest resource. you are the best person for the job. The way your resume
and job applications are written, the way you approach
people, the way you dress, talk, present yourself, the way
The importance of research
you think – all these things will impact on your chances of
Don’t know? Find out! There is a vast array of information getting the job you want.
about career options and choices available on the internet.
There are also many employers who have websites outlining
information about their company and services. Before you
apply for a job or go to an interview, always try to find out “It is important to think positive,
as much as you can be positive and stay positive.”
about your potential employer and the position on offer.
Always have your goal in sight

You may need to start at the very beginning and apply for
work that is lower paid than you would like or perhaps apply
for an entry level position in your preferred industry. You
may need to complete some form of training or re‑training.
It is important to start somewhere. As long as you are
working toward your career goal, you will get there.

Recognising your skills & 4
abilities…you have many
and they are unique to you!
One of the most important things you must do before

seeking work or looking at your work alternatives is to
consider what skills and abilities you can bring to the
workforce. These are your most valuable assets and
should not be overlooked.

Three kinds of skills you need in the world of work – technical,
transferable and personal skills
Technical skills are the specialised skills and knowledge Determining these skills can be useful when you are trying
required to perform specific duties and are often easily to make a career change. Your transferable skills may also
recognisable. They are sometimes referred to as ‘work include some of your personal skills.
skills’. For example:
Personal skills are the individual attributes you have such
as attitudes, personality, work habits and style of
> Driving a forklift
operation. They often describe what you are like and how
> Arranging flowers you would naturally go about doing things. For example:
> Word Processing
> Information technology > Working under pressure
> Window cleaning > Work unsupervised
> Gardening > Being trustworthy
> Bookkeeping/MYOB > Self‑motivated
> Machine operator > Honesty and reliability
> Nursing > Fast learner
> Accounting > Adapts to change
> Mechanic > Professional
> Specific software skills > Show initiative
> Ethical
Each one of these broader skills is made up of many specific > Planning/Organisational
skills a person must be able to do in order to complete those
> Loyal
technical tasks. These will often form the basis for the
position advertisement.
Personal skills will often be related to how you fit into ‘the
Transferable skills are the basic skills required to perform a team’ or the ‘culture of the workplace’.
variety of tasks. They are your greatest asset as they can
Too often, we think only about our technical skills as
be ‘transferred’ from one area of work to another and
they are easiest to identify. Though these are important,
employers value their portability. For example:
employers want a person for more than just their ability to
do a specific task. How you approach the task and interact
> IT/Computer
with others is also particularly significant.
> Customer service
> Problem solving In the changing world of work (see page 7), your transferable
> Teamwork and personal skills are increasingly important. If you have a
> Communication clear understanding of your skills, it helps you to be more
> Planning/organisational confident when you approach employers.
> Time management It also helps you to consider other patterns and forms of
> Reasoning and creativity employment and should enable you to explore realistic
> OHS work options.
> Driving
> Staff management “It is WORTH taking the time to identify
> Leadership your skills.”

How to identify your skills...we take them for granted!
Identifying, listing and describing your skills requires
“The first critical step in the job search process is a little time and patience. However, as it is critical to job
to determine your skills and qualifications and to search success you should plan to invest the time needed.
become familiar with the best possible way to Listed below are some examples within a table which you
present them to employers.” can use for skills identification.
Think about all the skills and abilities that you have acquired
Employers re‑iterate that a high proportion of job applicants through your lifetime, from a range of sources including
interviewed cannot explain their skills. In many cases, these your hobbies, sporting activities, school and other training,
people may have the necessary skills to be successful in a job work, and interests. You may find it useful to get a friend to
but cannot communicate them effectively. add to your list.
Job title: Description: Skill type:

(Or hobby/voluntary What you did and all skills
work/sport/other) required Technical Transferable Personal
Example One Food preparation •
Mother
Washing •
Cleaning •
Driving a car •
Child care skills •
Budgeting •
Organising •
Planning •
Money handling •
Meeting deadlines •
Coordination/Multi‑tasking •
Prioritise tasks •
Reliability •
Work unsupervised •
Trustworthy •

Job title: Description: Skill type:
(or hobby/voluntary What you did and all skills
work/sport/other) required Technical Transferable Personal
Example Two Drive cars and trucks C + HR class
•
Truck driver licences
Word processing: MYOB, Excel,
•
Word, PowerPoint, internet, email
Keyboard skills •
Operate a cash register •
Excellent verbal communication
•
skills
Good at problem solving •
Money handling skills •
Good organiser •
Work for long hours •
Hard working •
Reliable and honest •
Able to work under pressure •
Outgoing and friendly •
Able to work autonomously •
OTHER SKILLS: •
Play piano and guitar •
OHS training •

Now have a go at doing this for yourself. Use a piece of Be open to new possibilities
paper or make a similar table on your computer and start
listing! You may find it easier to simply brainstorm all your Remember, this is your journey and you DO have control
skills at once, or you may prefer to list them systematically over the entire job search process. By remaining open and
and individually by job title, interest area, hobby etc. flexible, you will invite opportunities that you may not have
Whichever way you choose, remember this is your own considered in the past – but may be just what you were
unique set of skills – and they are your greatest assets! searching for all along!
Before starting to look for work, consider what kind of work

Identify your personal and transferable skills using suits you and what kind of working pattern will agree with
Checklists 1 and 2 – Personal and Transferable skills your lifestyle.
(page 80 and 81). Use these terms in your written
applications, job interviews and anytime you You may decide you need to improve your current skills and
are discussing your skills with a potential employer. abilities to take a whole new career direction or you may
want to stay in the area you have always worked.
TIP: If you are confident using a computer Having a good idea of both your “skills” and your
why not try the career exploration tools “needs” will make it much easier to focus on your
available on the Career Centre website unique job search plan and also to decide which
or the “My Guide” section of the areas you will be prepared to compromise if
myfuture.edu.au website? It’s free, easy necessary.
and there just to help you!

Brad’s story:
At age 50, Brad was an expert Manual typewriter
repairer, however, there was no longer work in this field
and he was retrenched. It was time to explore other
work options. Brad had a multitude of transferable
skills (problem solving, using fine tools, ordering parts,
understanding simple mechanics, being organised,
relating to customers) and realised these could all be
used in other fields.
As word processing on computers has replaced the

typewriter, Brad decided to familiarise himself with
home computers. He completed a short course in small
computer systems at a TAFE Institute and was then
suitably qualified to enter the huge market for
Computer repair technicians. His new skills, added to
his previous skills, made him a very employable person.
He liked the idea of having his own business working

from home and saw a growing demand for people who
wanted their computers fixed and/or upgraded without
the inconvenience of taking them to a shop. So he set
up a mobile repair service from the back of his car with
the tools, advertised his trade, and used his networks.
With the home computer industry growing like it is,

Brad now has more work than he can handle.

“The world of work is changing – not just the kinds
of work people do but also how they do that work.
There is no point hoping for full‑time jobs that do
not exist anymore – you need to stay open to new
possibilities.”
Tara’s story:
Tara has always loved animals, especially dogs.
However, when she left school, Tara really didn’t know
what she wanted to do.
Not having any previous experience, she went fruit

picking in the orchards down south. She was able
to get a job by using her networks – a friend of her
cousin in Donnybrook needed pickers and the cousin
was able to put in a good word for Tara.
This work helped her to decide one thing – she liked

being in the city! On moving back to the city, Tara
asked at the local fruit and vegetable shop about
work possibilities and on the strength of her
experience picking fruit, she scored a part-time job.
It was 20 hours a week and not enough to live on.
Thinking about her other options, Tara

decided to put a sign in the fruit and vegie
shop window offering a dog walking service.
She was overwhelmed by the amount of
people prepared to pay her to exercise
their dogs. Now she also spends another 10
to 15 hours a week doing what she loves
most of all – being with dogs.
By targeting a high density housing suburb in

a neighbouring area, Tara’s dog walking
service is growing.

Be prepared and organised... 5
it makes a difference
Finding a job or searching for your place in the workforce is

just like any other search. It is more likely to be successful
if it is planned and well organised. If you are searching for
something, you need to know what you are looking for,
where you need to look to find it, and how you are going to
go about it. Be organised and start your job search early.
Try not to leave job searching to the last minute

when you may become anxious. It is much better
to start looking for work when you “don’t need a
job”, as you will be able to make good decisions
that are based on your goals and not determined
by desperation.

As a young person, you do not have to wait until you leave What kind of work are you looking for?
school. If you are already in work, you can be searching while
you maintain your present employment. If you have lost > Brainstorm absolutely ALL the things you would like in
your job, you will need to get onto your search straight your job. Use the above table to help you to be really
away. If you are feeling stressed or down about being out of specific. From here you can always compromise!
work, it is even more important you take the time to clearly > Given the changes taking place in the world of work,
work out your job search and utilise all the help you can get. you may find it helpful to think outside the kind of
work you have done previously.
Knowing what you want…
> Think also about what kind of work pattern would best
suit your personality and lifestyle.
> Indoors or outdoors?
> Interstate or local? > Utilise online interactive resources such as the Career
> In a team or autonomous? Centre and websites such as myfuture.edu.au to help
you refine your search and identify things that suit you,
> Managing or supervising?
based on your skills and interests.
> Own business or employee?
> Large or small company? > Read information like the Job Guide which may help
you in narrowing your job choices.
> Close to home or public travel?
> Skilled or unskilled?
Where do you look to find the work that
> Career opportunities? suits you?
> Weekend work or 9–5 Mon–Fri?
> Register for online job boards such as seek.com.au and
> Long term or short contract?
mycareer.com.au as they automatically email you jobs
> Full time or part time? once you set up a profile.
> Pay range?
> Think about all the different ways of accessing
> Training provided?
information about work opportunities: newspapers,
recruitment agencies, direct marketing to companies,
government employment websites, notice boards,
community papers etc.
> Narrowing the search area is helpful. Think in terms

of geographical areas, transport and locations.
> Remember to use your network of contacts.

How are you going to undertake your search?
> Plan how you are going to approach your search for
work – see the job search plan on page 20.
> Get your paperwork organised – resume, certificates,

referees, letters etc.
> Identify the employers and areas you want to search.
> Record all important information, so you can remember

names and addresses, people you have spoken to and
information people have given you.
> The job search contact list on page 25 provides an

example for you.
Your chances of success are greatly increased if you are

organised and prepared. The next section outlines a job
search plan, which is a useful way of staying ‘on track’
and assisting in realising your goals.
REMEMBER: “It is important to think

positive, be positive and stay positive.”

The job search plan in 10 easy steps!
Here is a suggested job search plan which may assist you in your search for work. Having a plan helps you have clear goals
and to stick to them. Also remember that there are staff within employment agencies who may be able to help you work
through your plan.
STEP 1 STEP 2
Decide what kinds and styles of work you are interested Work out a job search timeline and set up an
in and how far you will travel for work. email account.
Decide on the types of work that interest you most. There is an old saying:
Keep your options open – but be realistic.
“By failing to plan, you plan to fail”.
Find out more about jobs that interest you by going online
This can also be true for your job search process.
or talking to people in the industry. You will find this
Be organised in going about your challenge to find work
will either add to your interest or you may decide
and you will find it a lot easier to succeed.
‘it’s not for you after all’.
Below is an example of how you can use this job search
Consider what work pattern you are open to – full‑time,
plan to create your own timeline.
part‑time, casual, contract or self‑employed.
Week One: Job search plan steps 1 & 2
Consider making an appointment to see someone and
discuss your options. Free and objective training Week Two: Job search plan steps 3 & 4
information and career guidance services are available
to you via the Career Centre, and Workforce Week Three: Job search plan steps 5 & 6
Development Centres. TAFE institutes and universities
Week Four onwards: Job search plan steps 5 & 7 – 10
also provide free career advice specifically related to the
courses conducted at their institutions. You may also Ongoing: Regularly review all steps.
choose to see a private career counsellor.
Ensure you set up an email account. Most employers
Stay open to new opportunities and possibilities. these days require you to email your job applications.
If you are applying for jobs online, you will also need
an email address. Try to use an email address that is
professional and suitable for work purposes (ie does not
use inappropriate or silly nick names). If it is possible to
use your first and/or last name, then this is ideal.
Free email accounts are available from providers such

as hotmail.com and yahoo.com.

Following the 10 easy steps of the job search plan
really helps you to be organised and effective in
your search for work.
STEP 3 STEP 4
Get Organised. Gather your supporting documents Prepare your resume.

together electronically on a disk and in hard copy format
The importance of a good resume cannot be
– Employment File.
underestimated. Your skills need to be highlighted and
Organise your: tailored to each job you apply for – so the employer really
wants to see you in person!
> Resume
A resume is a very important tool in your job search.
> Referees
It is your advertising brochure, and you need to be
> Written references well‑prepared. You will find more information about
this on page 43.
> School certificates (if you are a young person)
Even the way resumes are put together has changed,
> Qualifications, skill certificates and awards. so don’t just use that old one you had five years ago.
Resumes need to be continually updated and written
> You should also keep copies of all your applications,
to suit particular jobs and employers.
letters, resume versions – the lot!
The most effective way to prepare your resume is to
Many employers now receive your details via email or
store the Word version electronically (USB, PC or disk),
they are uploaded online, so it would be wise to scan all
so it can be easily modified or updated.
your hard copy documents and save on a USB, disk or
your computer. Consider researching some styles and templates on the
internet or even paying a service to help you – it may be
Make multiple copies of all the items as you may need to
well worth the investment! If you do get help from
provide them in person to an employer. Also, safeguard
someone else, always ask for an editable copy.
your information by storing in at least two electronic
formats (ie USB and your PC). Always keep the originals Go to the Resume Builder tool on Career Centre, use the
in plastic covers and in a safe place! It’s good to keep resume formats included in this job search guide or to
them all together in your Employment File which you design and build your own individually styled resume.
can take with you when approaching employers or going
to interviews. Whatever you do, make sure your resume always reflects
the skills the employer is looking for.
Only give copies to the employer – even though
sometimes they might want to sight the originals.
It is important to get good quality copies.

You will feel more in charge of your life too, as you
can easily see the results of your efforts!
STEP 5 STEP 6
Prepare and maintain a job search contact list to place in Register with Centrelink and other employment
your employment file. agencies.
Keep a record of all your contacts and job search details. Centrelink and Job Active providers have various free
It helps to organise these into a job search contact list. facilities to assist job seekers and they employ people
who can assist you to find work if you
Try to be organised so you are not in danger of losing
are on Centrelink payments.
that little bit of paper with a crucial name and number
on it! There are many other government funded services and
private employment/recruitment agencies which also
Record all telephone contacts, with dates, numbers,
offer this kind of support and assistance.
times and outcomes so you can track your efforts and
organise your follow-up. Also register yourself with agencies like your local
Workforce Development Centre and utilise the support
If you are computer savvy, you may like to use Outlook
and assistance they can offer you – you don’t need to be
or a similar program to record your efforts, set tasks,
registered with Centrelink for these services.
timelines and flag yourself for ‘follow up’.
Look up ‘recruitment agencies’ in the yellow pages or
Our example job search contact list is on page 25.
online yellowpages.com.au to find some that are local
to you, or that may specialise in your interest areas.
There are also agencies funded to assist people with

disabilities into employment.

STEP 7 STEP 8
Register and search for vacancies advertised online. Keep a watch on advertised positions in newspapers,
journals and noticeboards.
The Australian Job Search is accessible to anyone via
the address: jobsearch.gov.au. Check for job vacancies several times a week. Work out
specific days that you can set aside to do this, and stick
There are also many other job search sites on the
to them. See your job search as a job!
internet that are worth checking. Many will email you
when jobs come up that may interest you. To do this, Look in the daily newspapers (particularly Wednesday
you need to register yourself by creating a profile. and Saturday) and also look in your local community
Some may also require that you send in your resume. newspaper.
Some popular sites are listed below: Most papers are now also available online, including
some community papers.
> seek.com.au
> West Australian: jobfinder.com.au
> mycareer.com.au
> Australian/Worldwide Newspapers:
> jobs.wa.gov.au (govt. jobs)
onlinenewspapers.com
> careerone.com.au
If you are currently working and your workplace has
There are many more ways to search for jobs online by an internal magazine or you are subscribed to a
specific industry areas (eg health, mining, IT). professional journal, make sure you also regularly
check these for vacancies.
By using google.com.au, you can search for industry
specific job sites and for companies with their own When you do apply for a written advertised position,
online application processes. make sure you do the application correctly. There is
more about this on page 29.
See page 28 for more info about online applications.
And lastly…don’t forget those signs in shop windows
and community notice boards.

“Make sure every now and then you review
your Job Search Plan and see if there are
any areas you can revisit.”
STEP 9 STEP 10
Get out there, approach potential employers and use Seek opportunities for work experience.
your networks - people are your greatest resource.
Work experience can be a very effective job search tool.
Ask your friends, family for possible job leads -then be
It is a chance to:
sure to follow up. This is one of the most effective
methods of finding work and involves ‘selling your skills’, > learn and develop new skills;
through your social and business contacts. As the saying
goes, “It’s not what you know, but who you know!” > get to know a potential employer and become known
by them;
‘Cold Canvassing’ involves working out what employers
you would like to work for, what areas of work > experience a job and see if it suits you;
you would like to be in, and then approaching those
> obtain some current references; and
employers. Don’t wait for them to advertise – get in there
first. You have to believe in your skills and be organised. > get back into the swing of working if you’ve been out of
Wherever possible, talk to the person who makes the work for a while.
decisions about hiring. Offer them your resume, contact
them regularly, and ask them about who else you should Plenty of job seekers doing work experience have ended
approach. up being offered a job by the employer.
Be well presented, persistent, polite and creative. Use If you impress the employer, they may have a colleague
google.com.au, the Yellow Pages, drive around the light who runs a similar business who could offer you a job
industrial area, wander through the retail areas - there (employers have networks too).
are lots of ways to do it – and find businesses in the Work experience employers can also make good
occupations and locations you have chosen. Detail the referees. Your recent experience there is also a valuable
business name, address, and any other important points addition to your resume.
in your job search contact list. See page 25.
After you have selected a dozen or so, decide whether

you will canvass in person, ring for an appointment or
write a letter of application. You may set yourself a goal
of trying five or six each day. Do some research into the
business you’re approaching, so you can show yourself to
be knowledgeable and interested.

Job search contact list
Contact Comments
person (ie Interview or Follow
Date Company & address & job title Phone/fax Email other leads) up

General information about 6
applying for work
Responding to advertised
positions
Depending on where the advertisement appears and what
it asks for, here are some pointers about responding to
advertised positions.
Before doing anything, consider:
> Does the position match your skills and

areas of interest?
> Will you be a competitive applicant based
on your skills and what is being requested?
> Check the closing date for the application
and make sure you have enough time
to apply.
> Read all the information in the
advertisement, including any documents
attached if it is online, and ensure you
understand what is required to apply.
> If you have any questions, always call the
employer to find out more.

Before formally applying, always call the > Provide all details the advertisement asks for and in
employer and find out some more details the way the employer has requested.
about the position
> It is wise to call about a position before applying. Job Uploading documents for online applications
applications and interviews take a lot of time and effort,
> If you are applying online, you will need to ‘upload’ your
so try not to waste time by applying for jobs without first
letter and resume and if requested, your responses to
finding out you have the exact skills required and are in
with a chance! key selection criteria.
> Calling the employer prior to applying for a job allows > Give yourself plenty of time. Do not wait until you have
you to find out specific information to include in your no room for errors. (See more info about online
application. A great start against your competitors applications on page 28.)
who haven’t bothered to find out more details! > Prior to commencing your application, see if there are
> First impressions count. Speak clearly, know and practise page or word limits. This will ensure you don’t waste time
what you are going to say before you ring (for more writing heaps of detail, only to find you can only add
information, see page 30). Have a healthy amount of 250 words of text!
enthusiasm for the job, but don’t sound too over excited! > Ensure all your documents have uploaded correctly.
> Prepare your questions, ring and state your name, the job Print a copy of the ‘application number’ you have
you are interested in and where you saw it advertised. been assigned.
> If your phone contact results in a meeting, take your > Make sure you have entered all details correctly in any
resume to give to the person when you meet and make required fields. Check spelling.
sure you have recorded their name (on your job search
> Check contents have been cut and pasted correctly
contact list, page 25) so you remember it when seeing
if required.
them in person.
> Also check document size and accepted formats.
Some sites ask for word documents only, so do not
Emailing your letter of application plus your attach PDF copies.
resume in response to an advertised position
> It is likely you will be emailing your application letter and Sending a formal application that involves
resume to employers nowadays. addressing selection criteria
> It is polite to write a few sentences in the body of your
email saying: To whom it may concern (include the > The addressing of selection criteria is usually required
person’s name wherever possible), what job you are for more skilled or responsible positions – however this
applying for/position number, what documents you have type of application is becoming increasingly common
attached, a salutation and your name. Be brief as you will (for more information on selection criteria, see page 59).
have already included a letter and resume outlining all the > If you do not address each criterion individually, your
details regarding your skills and reason for applying. application may not be considered, so it is worthwhile
> Check your letter and resume are attached before spending some time learning how to respond.
sending your email and check each document to ensure > Doing it well can take some time and thought. You need
you have attached the correct version. to be prepared and not leave it to the last minute.
> For more information regarding cover letters and > You may consider getting someone to help you – if you
resumes see pages 39 and 43.
have a friend or colleague that you trust and respect,
> Ensure you provide an appropriate title for each or you can pay for private services.
document including your name and the name of the
> Almost always you will be requested for a covering letter
document (eg Resume).
of application along with a resume.

> If you are addressing selection criteria and do not have
the required skill, qualification or quality, don’t leave it LABOURER WANTED
blank! Demonstrate how you have been able to undertake Must be fit and keen to work.
similar challenges in the past or explain that you can
Own transport required.
quickly gain that new skill etc.
Phone Brad 0447 899 764 after 6.00pm
> If you need further assistance contact your local
Workforce Development Centre or another service.
Please refer to the list from page 74.
> You can also give examples from other aspects of your
life when addressing selection criteria, your responses WORK AVAILABLE
don’t always need to be work related. Remember about For experienced person
transferable skills! Enquire within.
> You need to show how you meet each criterion
individually, giving specific examples of how you’ve used
that skill or quality, when you did this, and what was the
result of your actions. This is especially important when
Filling out application forms
the question states the term ‘demonstrated’.
If you are required to fill out an application form, it
is important to do it right! The following provides
Completing an application form to apply for an some suggestions that may be helpful in filling out
existing vacancy application forms.
> Some larger businesses may have an application form There are generally three types of application forms:
that every applicant must fill out (for more information,
see page 88). 1 Hard copy forms you obtain directly from an
> Fill it out correctly and check the back to make sure employer;
you don’t miss anything. If they need more personal
2 Printable application forms available electronically
information that you don’t have on you, ask if you can
from a website, or emailed to the employer when
take the form with you and return it completed as soon
you are applying for a specific job (usually
as possible.
attached to the advertisement); and
> Many places now request application forms are
3 Online application forms when you enter your
completed online (for more information on online
information into an online database (see page 28).
application forms see page 28).
Applying in person to a notice in the front

Use Quick tips 2 and 3 – filling out hard copy forms
window of a shop or business
and printable application forms (page 88) while filling
> These jobs often go very quickly, so chase it straight out job application forms to make sure you have
away. Often the first person to apply who seems suitable completed them correctly.
will get the job.
> Don’t forget it’s those first impressions that count!
Speak clearly, be polite, dress appropriately for the
occasion and make sure you catch the name of the person
you are dealing with.
> Take a relevant version of your resume with you in your
Employment File.

Using the telephone when
contacting employers
When using the telephone, what you say and how you
communicate will be extremely important as the employer
will only be able to hear your voice and listen to what you are
saying. As the employer cannot see your facial expressions
and body language, be sure to remain calm and confident!
The more organised you are before you make your call,
the more effective the conversation will be. This will also
improve your chances of getting an interview. Similarly,
if you are contacting potential employers enquiring about
work opportunities and not responding to advertised
positions, your telephone technique will need to be
professional, confident and sounding like you are organised.
Many people feel nervous about contacting employers

via phone and have general anxieties about not being able
to ‘think on the spot’ and how to respond to difficult,
unexpected questions or situations. The best possible way
to overcome some of these fears is to be prepared, which
will make you more confident and relaxed.
REMEMBER: A phone call to an employer

can, in some instances, be regarded as an
interview. So be prepared!
Go to Quick tip 4 – Contacting employers by phone

(page 87) for tips on preparing yourself to speak with
an employer on the phone.

Job searching online 7
Applying for jobs online is an extremely popular way
of obtaining work. Most employers advertise using
employment websites and/or their own company website.
There are many sites available to you in your job search,

incorporating jobs in other physical locations – regional,
interstate or overseas. The process of applying can be a lot
easier when you know how to go about it. Some sites allow
you to upload your existing resume. On others, you can copy
and paste from your resume or use a resume builder that
is embedded into the application system (for further
information regarding the online application process,
see page 28). The following is a brief summary of how
online job searching works.

There are three main ways for job searching online:
1 Employment websites
1 Employment websites; There are many free employment websites or “job boards”
2 Company websites; and including those such as mycareer.com.au and seek.com.au
which are extremely popular with job seekers and
3 Social and business networking sites.
employers. You can simply browse for vacancies available
across any industry at any point in time and within any
location. You don’t need to register if you are just searching
for jobs, however, to apply for any of the positions available,
you will need to create a personal profile. Some other
popular online job boards include:
> careerone.com.au
> jobfinder.com.au
> jobs.wa.gov.au
> au.linkedin.com
> careerjet.com.au
It is also worthwhile looking for online job boards that only

advertise vacancies within specific industry areas.
For example you can use google.com.au or yellowpages.

com.au and search for ‘Jobs Mining’ or ‘Jobs Health’ or ‘Jobs
Perth’, see what sites come up and follow those links.
Similarly, you can search for ‘Recruitment Agencies Mining’
or ‘Recruitment Agencies Health’ or ‘Recruitment Agencies
Perth’ etc, and follow the links. If you are searching for state
government positions, you can try individual government
agency sites (wa.gov.au/agencies/).
Creating a personal profile

> Generally, to take the next step and apply for a job of
interest, you need to register with the site and build a
‘personal profile’.
> Information required for a profile includes things like
an email address, your name and a password. You can
change your details at any time and can add information
about the types of work you are looking for.

> Some sites even offer ‘Job Alerts’ which are automatic
emails or sms’s sent to you when new jobs are added
2 Company websites
onto the site matching your areas of interest and If there is a particular company you would like to work for, it
search criteria. is always useful to visit their website and see if they have an
> Search criteria can include specific details such as online application system. You can use ‘google.com.au’ to
location, wage/salary range and job sector. You can save see if their website is easy to find, or call them and ask for
a number of alerts which may include different criteria, their web address and if they have a ‘careers or vacancy’
eg one for ‘Education’ and one for ‘Retail’. page on their website.
> Some sites offer subscription to ‘Job Feeds’ which, Company web sites are among the best sources of job
once again, match job information based on your search listings, especially if you know what companies you are
criteria. This is similar to receiving information via email interested in working for. You can go directly to the source
or sms, however you need to login to your ‘favourites bar’ and search and apply for jobs. At most company sites, you
on your computer to access the information. This may be can apply for all level positions – from part‑time jobs to top
more convenient if you do not wish to receive a lot of sms management positions. Employers such as Coles, Myer,
or email notifications. David Jones all have jobs online, so do local, state and
federal government (and some non‑profit organisations).
Reverse marketing online
Searching for company websites via search engines –
Another alternative some employment sites are now use the following to find company websites:
offering is a reverse form of job seeking. You place your
details including a resume or ‘professional page’ onto the
> google.com.au
site, registered vacancies are matched to your skills and
employers that are also registered with the site can then > localbusinessguide.com.au
view your information and contact you directly when > nationwide.com.au
interested in what you have to offer.
> yellowpages.com.au
For example, mycareer.com.au offers a service called ‘Head > au.linkedin.com
Hunter’, which automatically connects employers with
potential candidates. You can also register for this service
Using the company or business name – frequently, large
whilst you are currently employed. This site offers an online
companies use their name as part of their ‘url’ or ‘web
interview, tracking employers who visit your professional
address’. Try searching ‘businessname.com.au” and see
page and personality profiling (if you aren’t sure about what
if you can find the company you are seeking.
you are looking for). Seek.com.au have also developed
something similar called ‘Seek Profile’. Searching .jobs – many companies are using the .jobs
extension to direct job seekers to their company
information. Enter ‘businessname.jobs’ and see if you
are successfully directed to a relevant site.
Sometimes it can be difficult to locate the right page on

a website. Popular places companies will also place jobs
are within the tabs marked: ‘About Us’, ‘Careers’, or
‘Join Our Team’.

3 S
ocial and business General information about online job applications
networking sites As online recruitment processes are increasing in

popularity, it is likely you will be required to apply for a
Although our methods of job searching are changing, position online at some point. You may be interested
the best way to get a job is still by ‘word of mouth’ in applying for an advertised position, or you may be
recommendations. The difference today, however, is that requested to submit an ‘expression of interest’ for
a lot more of those recommendations are now starting positions within a large company.
with connections made through online networks.
Before you click the Submit button, it’s

Don’t be fooled – social networks alone important to double-check your application
won’t necessarily find you a job. The classic for errors. Typos and grammatical errors
strategies outlined in this document are count, so carefully check your application.
still relevant. Persistence, confidence and If you’re not sure your spelling is correct,
planning are still necessary! use Microsoft Word and spell/grammar
check, then copy/paste into the online
application.
Many people use social networking sites for just that –

social networking. However, you can now also use sites
such as LinkedIn, Facebook, Twitter etc. to create personal Go to Quick tip 5 - Online applications (page 88)
profiles and search for job openings. Facebook has a ‘Job for important information about applying for
Hunting & Careers – Job Openings’ page which you can jobs online.
subscribe to, and be notified of new job openings.
Similarly, you may search LinkedIn and find many, many

contacts which have the potential to help you grow your
career or find a new job. Often, such sites will have the
capacity for employers to find you. Depending on your
settings, you can create personal profiles and ‘online
resumes’ which allow employers to contact you if your
skills suit their needs – a form of reverse marketing.
Not having a LinkedIn profile or Facebook page does not

mean you will be permanently unemployed. Perhaps you
may just consider these sites as a way to increase your job
search capabilities. However, if you do choose to use social
networking sites in this way, be mindful of the types of
personal information, photos, comments etc you may be
providing to your networks. Keep your details professional
at all times.

Public sector applications 8
Jobs available within government departments
are commonly referred to as ‘Public sector’ jobs.
The information in this section outlines how to go
about applying for jobs within Local, State and Federal
Government.
Essentially, the process is fairly similar when applying for

government positions as you will usually be required to
submit a formal written response.

Applying for advertised Once you have lodged your application the
following occurs:
government positions
1 Assessment. Your application is assessed by
When applying for an advertised government position,
a selection panel and if it is assessed that you
you will usually be requested to submit the following
meet the essential criteria you may be contacted
information:
for an interview.
> Covering letter (see page 39) 2 Interview. Questions asked are based on the
> Application for employment form (see pages 27 selection criteria for the position.
and 88) 3 Referees contacted. Your referees are usually
> Résumé or curriculum vitae (CV) (see page 43) contacted to confirm your skills match the
> Statement of claims against the selection criteria position.
(see page 59). 4 Selection Report. Once the successful candidate
has been decided, an independently assessed
Always read the advertisement carefully. report is prepared for approval by a relevant
The advertisement for each position clearly states all the person in authority.
key information about the job such as its title, level, salary,
location, summary of duties and any qualifications required. 5 Appointment. Once the selection decision is
The position number distinguishes jobs and provides a made, all applicants are informed of the outcome
point of reference for you and the employer if there are of the selection process and an offer of
any questions. employment is made to the successful applicant.
Request or download the job application package. 6 Feedback. If your application is unsuccessful, you are
You should always consult the job application package encouraged to seek feedback on your application
before submitting your application. It can usually be from the convenor of the panel. This will help you
downloaded from the advertisement or can be mailed to when writing future applications and preparing for
you by phoning the nominated contact person. The package interviews. If you were interviewed, you may request
usually provides important information regarding the a copy of the part of the selection report relating to
organisation and key responsibilities of the position. In your application and interview.
addition, it provides a detailed statement of duties and
competencies required which is essential to consult when
completing your application. Other important information
provided includes: allowances/special conditions, reporting
relationships, instructions on how to apply and closing date
for application submissions.
Make sure you submit your application by

the deadline given in the advertisement,
as late applications are not accepted. The
advertisement will tell you how to apply for
the position. However, if you need more
information about the vacancy, phone the
contact person in the advertisement.

Local government jobs WA State Government jobs
To apply for local government vacancies, you may regularly There are many ways of applying for a WA State
check the WA Local Government Association (WALGA) Government position.
website. Registering with the service will place you on a
database for consideration when jobs become available Excluding ‘internal applicants only’ positions, all
that suit your skills. You will need to upload your resume. WA State Government positions are available via:
See the WALGA recruitment website for information > jobs.wa.gov.au – this website is the WA State
located within ‘Job opportunities’. Government’s Job Board. The jobs.wa.gov.au job board
allows you to search for positions based on occupation,
> walga.asn.au
agency, location, salary range, work type, level and date
When applying for a position on this website or via a advertised. You may also create job alerts (an email
newspaper, you will need to read the information contained facility you set up online to email you vacancies that
in the advertisement carefully, as it will provide you with all match your search criteria). You can also search
the details on how to apply. This includes information on individual government agency websites directly for
where to obtain a Position Description and how to submit any employment vacancies via wa.gov.au/agencies.
your application.
> Graduate programs – Many agencies run specific
programs aimed at graduates. These programs
offer structured training and development.
Jobs are advertised on the above website.
> Entry Level Employment Program – matches job seekers

with entry level (Level 1) administrative positions in the
WA State Government. To be eligible you must complete
and pass the Public Sector Recruitment Test (see over
leaf for information).
> Business Traineeship Program – Registrations for

the Business Traineeship Program are advertised at
various times throughout the year on jobs.wa.gov.au
and in Saturday’s edition of The West Australian
newspaper. This program recruits job seekers under
age 25, with no formal qualifications, interested in
undertaking a Business Traineeship in the WA
State Government.

Australian Federal 4 Australian Government ICT Cadetship
Programme
Government jobs
australia.gov.au/information-and-services/jobs-and-
To apply for Australian Government positions, you may workplace/australian-government-jobs/ict-cadetship-
search the following sites and register your details where programme
possible. For information on how to apply for advertised
The Australian Government Information Communications
positions, see individual sites below for details.
Technology Cadetship Programme seeks current university
students to work part‑time in an Australian Government
1 APS Jobs agency while completing a university undergraduate
apsjobs.gov.au degree.
The APSjobs website incorporates the electronic

5 Defence Jobs
APS Employment Gazette. It includes APS employment
opportunities as well as employment opportunities within defencejobs.gov.au
the Parliamentary Service. APSjobs is for people already
The Defence Jobs website provides detailed information
working in the APS, wanting to join the APS, returning to the
on all Navy, Army and Air Force careers. You can search
workforce, looking for a career change, graduating from
for jobs, access online services or register for My H.Q. – a
university or TAFE, still studying and school leavers.
secure web site where you can make an online application.
2 Australian Public Service Commission

6 Defence Recruitment Centre – overseas
apsc.gov.au applicants
The Australian Public Service Commission is responsible defencejobs.gov.au/recruitment-centre/can-i-join/
for providing advice to the Government on the APS; citizenship
providing advice on strategic people management;
This site is for serving or ex‑serving foreign military
supporting the implementation of Government policy;
personnel, who can directly transfer their job and life skills
contributing to effective APS leadership and evaluating
to whatever Service they join. If you are not an Australian
and reporting on the performance of the APS.
citizen or permanent resident, you may still be eligible for
entry into the Australian Navy, Army or Air Force.
3 A
ustralian Government ICT Apprenticeship
Programme
7 APS
workplace/australian-government-jobs/ict-
workplace/australian-government-jobs/graduate-
apprenticeship-programme
programs
The Apprenticeship Programme provides a mix of
Australian Government agencies normally advertise
on‑the‑job experience and formal training towards a
graduate employment opportunities between February
Certificate IV or Diploma in Information Technology,
and June each year. As well as appearing in the electronic
as well as an introduction to working for the Australian
APS Employment Gazette, opportunities will be listed on
Government.
individual agency websites.

Cover letters 9
How to write a letter of
application
Whether you are writing a letter of application in answer
to a job advertisement or just searching for work that has
not been advertised, the reason is the same – to get an
interview! The letter of application is likely to be the first
correspondence you will have with an employer on which
he/she will be able to judge you. Competition for jobs can
be tough and your job application needs to stand out.
At times, employers may deal with hundreds of
applications for the one position.
Application letters are an important part of the job

package you send to the employer. Although your resume
will necessarily outline your relevant work history,
qualifications, dates and specific details about your job
duties – the cover letter will generally contain more
personal information and will include your motivations
for seeking the position.
Cover letters are a useful way to ‘fill in the gaps’ that may
be present if an employer was only to read your resume.
For example, your cover letter can explain things like:
interstate relocation, career change, periods of
unemployment and other details that may be unclear
from reading your resume alone.
Use Quick tip 6 – Writing letters (page 89) and

Checklist 3 – Positive skill words for job applications
(page 82) when writing job application letters to make
sure you include all of the relevant information in a
reader friendly format.

Sample outline for cover letters
YOUR NAME
YOUR ADDRESS
YOUR TELEPHONE NO.
YOUR EMAIL
DATE
MR EMPLOYER
JOB TITLE
COMPANY NAME
COMPANY ADDRESS
RE: POSITION TITLE AND POSITION REFERENCE NUMBER (IF APPLICABLE)
Dear Mr Employer
Paragraph 1 Explain the basic reason for the letter. What job are you applying for?
When and where did you see the position advertised? When applying for a job that has
not been advertised, state how you heard about the position.
Paragraph 2 Briefly outline how your technical and transferable skills match the
position. Refer to any relevant qualifications you may have and recent or prior
employment experience that matches the role you are applying for. Demonstrate
confidently that your skills are suitable to the requirements of the company. When
applying for a job that has not been advertised, follow these same principles.
Paragraph 3 Outline any further skills related to the position and how they are highly
suitable to the role. Any knowledge of the company or business may be mentioned
here, if appropriate. Mention you have attached a resume.
Paragraph 4 Mention how your personal skills enhance and support your technical
abilities and state that you would highly regard an opportunity to work for the company.
Paragraph 5 State your availability for interview and include your contact number.
For unadvertised positions, mention that you will contact them by a certain date to
follow up your application.
Yours sincerely
Your signature
TYPE YOUR NAME
Attachments: Resume and Academic Results

Examples Example letter of application for an advertised
position: Mining industry
Your contact JOE BLACK

details 2 WOMBAT CRESCENT
PALMYRA WA 6156
PHONE: 0400 000 000
EMAIL: JOE@HOTMAIL.COM
Date
30 June 2011
Employer details
Tip: Try to include the
person’s name and ensure MS HEATHER JONES
it is spelt correctly! Supervisor – Gold Mine Site
1 Diamond Way
KALGOORLIE WA 6324
Position details Email: heather@goldminesite.com.au
Include job title and
position number
RE: TRADE ASSISTANT – Position Number: 101A
Dear…
Always use ‘Ms’ for
women unless you Dear Ms Jones
know they use ‘Mrs’ This letter is in application for the above position as advertised in the West Australian on Saturday,
25 June 2011 My interest in this role stems from my genuine desire to utilise my driving, labouring and
Opening paragraph trade assistant experience and embark upon a secure and long term career within the mining industry.
Explains the reason
for the letter My employment background includes a solid and competent 10 year history in heavy combination‑semi
trailer truck driving, fabricating/boiler making and general manual labour. In addition,
Second paragraph I possess trade qualifications in welding as well as various permits and certifications suitable for this
Demonstrates you have position. Throughout my work history I have displayed excellent safety awareness which I believe to
the skills and abilities to be crucial in mining industry. I pride myself on my commitment to safety and fatigue management.
match the job role, giving
examples of technical and During my employment as truck driver and labourer for the Railway Corporation in Kalgoorlie WA,
transferable skills I was responsible for the safety of colleagues travelling in my Truck Cab. The nature of this job
required working in remote, difficult locations and at times I had to make crucial decisions that
Third paragraph involved the safety of our crew. Whilst employed as Truck Driver with TOLL Logistics, I abided by a
Outline any further skills strict Fatigue Management program set in place by both TOLL Logistics and the Roads Authority, to
related to the position and which I am proud I had no strikes against my name for unsafe practices.
how they are highly suitable I am a quick learner and require minimum instruction to acquire new skills. These qualities give me the
to the role necessary attributes to succeed within mine site operations. In addition to my interest, qualifications
and experience for the role, I am a highly responsible individual who is most suited to the mining
Fourth paragraph
environment. I have no hesitation with shift work and/or FIFO schedule. Please refer to my curriculum
Outlines personal skills such
vitae and certificates attached.
as willingness, enthusiasm
and ‘fit with the team’. May I would genuinely welcome the opportunity of an offer to work for this company. I have recently
refer to any attachments moved to Western Australia from Queensland and am available for an immediate start. Please do not
included, such as resume. hesitate to contact me on 0400 000 000 for any further information and/or to arrange a personal
meeting.
Final paragraph
States you would welcome
an offer of employment, Yours sincerely
outlines your availability for
starting and for an interview. Joe Black
Salutation JOE BLACK
The modern term used is Attachments: Resume and Copies of Certificates/Permits
‘Yours sincerely”

Examples Example letter of application for a position which
has not been advertised: Administrative position
Your contact MS CHANTELLE BROWNE

details 9/254 WHICHER TERRACE
BUSSELTON WA 6280
Phone: 0401 000 000
Email: chantelle@hotmail.com
Date
30 June 2011
Employer details
Tip: Try to include the
person’s name and ensure MR SMITH
it is spelt correctly! MANAGER
GEOGRAPHE FARM MACHINERY & SERVICES
UNIT 3/548 PIONEER STREET
Position details BUSSELTON WA 6280
Include job role
you are seeking
RE: POSSIBLE ADMINISTRATIVE VACANCIES
Dear…
Always try to obtain the
person’s name even if the job Dear Mr Smith
hasn’t been advertised! This letter is in anticipation of any Reception and/or Administrative positions which may arise within
your business in the near future.
Opening paragraph
Explains the reason My interest in these roles stem from my genuine desire to continue working within an office
for the letter administration environment. I have extensive experience in Data Entry, Financial Transactions,
Accounts and Taxation duties, having over seven years employment history in this area. Throughout
Second paragraph my work history I have displayed excellent organisational and teamwork skills which I believe are
Demonstrates you have the crucial working in an administrative capacity. This is supported by highly developed interpersonal
skills and abilities to match skills and experience in liaising with a large range of clients and other relevant staffing personnel.
the job role you are seeking,
giving examples of technical My employment background has primarily involved the following tasks: organisational duties, data
and transferable skills entry, coordination of daily task management and staff supervision. Other relevant skills include
strict adherence to security procedures, processing of client enquiries (over phone, electronically
Third paragraph and in hard copy formats), stock control, maintaining accurate and efficient cash processing
Outline any further skills procedures, retail and hospitality industry experience and manual work. In my current role as Fleet
related to the position you Clerk for Farm Logistics WA, I am the assistant to the Fleet Controller and responsible for a wide
are seeking range of logistical and data entry tasks using a variety of databases.
In terms of my suitability for reception and administrative roles, I am a team player who forges good
Fourth paragraph
friendships with colleagues and consider myself to be well respected by those around me. As a person
Outlines personal skills such
who has grown up in farming, I have considerable experience and understanding of farming machinery,
as willingness, enthusiasm
plenty of mechanical experience and I relate easily with farming people. I have excellent customer
and ‘fit with the team’. May
service skills and am highly efficient with the use of computers in a wide variety of applications.
refer to any attachments
Please refer to my resume attached.
included, such as resume.
My enquiries locally indicate that Geographe Farm Machinery & Services is a highly respected
Final paragraph business, which takes pride in offering a high quality service to its customers. I would welcome the
It is a good idea to outline opportunity to be part of such a positive business servicing the rural community, hence this
some background knowledge application to you seeking work opportunities. Please do not hesitate to contact me on 0401 000 000
of the company when for any further information and/or to arrange a personal meeting.
applying for unadvertised
positions. Also state your
availability for an interview. Yours sincerely
Salutation Chantelle Brown

The modern term used is
‘Yours sincerely” CHANTELLE BROWNE
Attachments: Resume

Resumes 10
What is a resume and why is it
important?
Your resume will be one of the most important documents
in getting you an interview with an employer. Most
applications for jobs require a resume at a minimum.
A resume is a description of your education, paid
employment, volunteer activities (including school
activities), general interests and personal strengths.
It should outline your Technical, Transferable and Personal
skills relevant to the position you are applying for.
‘Curriculum Vitae’ is simply the Latin word for

‘history or course of one’s life’. A resume and
curriculum vitae are different words used to
describe the same thing. They are both documents
which are used to outline your skills and
experience when applying for a job.
Your resume is an important document. It is your

advertising brochure and needs to be ‘targeted’ to each
position you apply for. It needs to be written in a way that
is easily modified, so you can update it for each job
application.
Whilst it is fine to use a similar version of your

resume for different jobs, you will need to
make sure each time you send a resume that
it reflects the skills the employer is looking
for. That is why you usually require more
than one version of your resume.
Your resume should focus on your skills

and abilities – regardless of where you
developed those skills and abilities. There
are many different styles of resume, and
no one way to write a resume correctly.
However, there are some basic things that
you definitely need to include and these are
outlined in this section.

What to include in your resume Key skills
This section outlines your specific abilities, skills and
> Profile experience for the job you are applying for. It is what tells
the employer whether you are ‘right’ for the job based on
> Personal details
the information provided. Other terms used to highlight
> Key skills this section of a resume include: demonstrated abilities,
> Key achievements relevant skills, competencies, capabilities, skills summary,
> Educational qualifications work skills. Here you should list all the skills that you have
acquired from both paid and unpaid work – grouping skills
> Employment history together that relate to the job. This section may also be
> Professional memberships/community used to list any licences or special qualifications.
Involvements
Example: for an Administrative Position you may have the
> Referees following headings:
Profile > Office administration skills;

> Organisational skills;
A profile is a snapshot of your experience, skills and abilities
relevant to the position. It gives the employer a clear > Customer service skills; and
indication of what is to follow in the rest of your document. > General skills.
It may or may not include a career objective. It should be
clearly outlined on the front page, using a combination of Key achievements
paragraph style formatting and dot points. This should
This section is used to highlight anything you are extremely
encourage the employer to want to read the rest of your
proud to have achieved in your career. It may include
application and is an important part of your resume.
personal achievements (only when related to the position).
This section lists 5–10 dot points of key achievements
Personal details related to your technical and transferable skills suitable
These details need to be provided somewhere in your to the job.
resume. You may have a heading for ‘Personal details’, or
depending on the layout of your resume, you may provide Educational qualifications
the information elsewhere (eg header or footer). As long
Include your most recent educational qualifications that are
as it is easy to find, as it advises of basic information about
relevant to the position. If you are just out of school, include
who you are and how you can be contacted. Always ensure
your highest level achieved. Information possible to include
you have updated this information to include the correct
in this section:
details:
> university degrees;
> first and last name;
> certificates;
> address;
> short training courses;
> telephone number/mobile;
> workshops; seminars and conferences;
> email address; and
> other professional training; and
> optional: health, date of birth, licence, citizenship.
> licences and accreditations.

Employment history Referees
This section explains your past and present work activities. Referees provide details on your experience and can
‘Employment history’ is preferable to ‘Work experience’ due comment on your personal qualities to a potential employer.
to the confusion between work experience and unpaid work
They must be willing to be contacted by telephone to
which is usually only short term. However, if you are just out
provide information about you – so always make sure to
of school, it is worthwhile to include ‘Work experience’ if
ask if they are willing to speak on your behalf and inform
you do not have a history of paid employment. Each job
them of any positions you have applied for.
listing should include the following:
You must obtain permission from your referees before
> job title;
including their details on your resume. It is common to
> company name and location; include a minimum of two referees (preferably three).
> dates of employment; and This is the last piece of information to go on your resume.
> duties (you may or may not list duties here, depending on If you do have the correct details and have sought their
the style of resume you choose to use. Duties can also be permission to include on your resume, the information
grouped under your ‘Key Skills’ section to avoid your is required as follows:
resume becoming too long and too repetitive).
> referees name;
Professional memberships/community > job title;
involvements
> employer; and
If you have any professional associations or community > contact details, eg phone/mobile/email.
involvements relevant to the job, you may list them
under this heading. Use your common sense in making a If you are unable to locate your referees in time to submit
judgement about the relevance of your professional and your application, you still must include this section on your
community memberships – be mindful of listing anything resume. Simply state ‘Available upon request’ and then if
that is not relevant or unsuitable. If you do include this you are invited to an interview, ensure you can provide
section, you will need to list: referee details to hand to the potential employer in person.
> name of the organisation;

> dates/duration of involvement; and
> title/nature of your involvement.

Optional things to include Use the following resume examples to construct your own
resume. Alternatively you can build your own resume using
Cover page the Resume Builder Tool available at the Career Centre web
It is up to you how you style your resume, however, cover site. The Resume Builder Tool allows you to build your own
pages are generally not that important. They tend to be resume using the Example Resumes or you can create and
an additional page that adds bulk to your resume and the build your very own individually formatted resume. You can
information contained in a cover page is usually provided then save your resumes to word and/or to your (insert
elsewhere in your document. name – “career portfolio”) on the Career Centre web site.
Career objective
If you are prepared to update your career objective Resume examples
each time you apply for a job, then you can include this
information. Always ensure your objective is relevant to Please refer to the following example resumes:
the job you are seeking and is up to date with your career
goals. You may add this under your profile, or include as a > Resume A – entry level mining (page 47)
separate heading.
> Resume B – construction (page 49)
Activities and interests > Resume C – customer service / administration
You may add this information if you feel the employer may (page 51)
see how your interests show that you have a well rounded
> Resume D – semi professional (page 53)
personality suited to the type of work they are offering.
For example, a mechanic may find it useful to state they > Resume E – recent school leaver (page 55)
are a member of an automotive club and have affiliations > Resume F – school student seeking casual work
with sports car racing, motorcycle clubs etc. It is not (page 57)
recommended to put any activity or interest that conflicts
with the nature of the work you are seeking.
Photo
Generally speaking you would not normally add a photo to a
resume, unless it is specifically requested by the employer,
and your appearance is important for the job (ie model).
However, it is common that your photo will be available
when you apply for jobs using social networking sites if
you have provided one on your profile.
Personal attributes
Don’t worry if you don’t include these in your resume.
By all means, space permitting you may add them – but
always ensure they are relevant to the job.
Use Quick tip 7 – Resume writing (page 90) when

you are writing job application letters to ensure you
include all relevant information in a reader friendly and
appropriate format.

Resume example A
BRAD COOPER
600 West Coast Hwy Scarborough WA 6019
Email: brad@hotmail.com • Mobile: 0400 000 000
PROFILE
EXPERIENCED LABOURER & TRADE ASSISTANT

Professional and experienced Labourer and Trades Assistant with a strong commitment to the maintenance
of rigorous quality assurance. Offering over eight years experience in various trades within building and
construction: Labourer, Carpenter, Machine Operator, Landscaping, Supervisor. Seeking a suitable long term
position within the mining industry which will utilize existing skills. Strong influencing and communication skills
with the ability to engage business side of operations. Adept at analysing existing processes, recommending or
implementing innovative intervention to continuously improve performance.
Works
Large construction Strict adherence Strong ability to
independently Enjoys technically
site knowledge and to safety identify, analyse
& accepts complex work
expertise requirements & solve problems
responsibility
KEY SKILLS
• Trade background in landscaping with machine operation experience

• Project management skills and proven skills in motivational and result-driven team leadership
• Strong and decisive supervisor, honest, loyal and professional
• Proven ability to cope under pressure with high volumes of work
• Excellent decision making skills and ethical, honest, dependable
• Liaison with clients and relevant authorities and inspectors with regards to quality of
workmanship and meeting stringent construction standards
• Committed to enforcing safety standards and general OHS requirements
PERSONAL INFORMATION
Date of birth: 31 January 1985

Health: Physically fit with good eyesight
Available: Immediately
Licence: Current C class driver’s licence (obtaining HR)
SPECIALIST LICENCES AND PERMITS
• Bobcat / skid steer • Traffic control ticket

• Work in confined spaces • Telecommunications II certificate
• Rio Tinto lock holders ticket • EME radiation awareness
• Rio Tinto HSE • Power awareness
• Rio Tinto fire extinguisher • OH&S green card
• Rio Tinto permit officer • ACRS cabling licence
• Nickel West site inducted • Senior first aid certificate
EDUCATION
1998 Completion Year 10 Certificate

Balcatta High School, WA

Resume example A
PROFESSIONAL EXPERIENCE
Machine Operator/Labourer - Civil Construction Feb 2011 – current

EMS, Fremantle WA
• Project: Expansion of Wagga Wagga Mine Camp located near Paraburdoo - 4/1 Roster.
• Operating bobcat, assisting drainers and other operators in the construction of new campsite.
Labourer – Civil Construction July 2010 – Jan 2011

Drillcorp, Perth WA
• Project: BHP Billiton, Kwinana.
• Nickel West Site Inducted. Six day working week.
• General labouring, machine operation, pipe laying, trenching, poly welding, boring and drilling.
Builder Offsider Apr 2006 – Jun 2010

West Coast Carpentry, Perth WA
• Working on building sites all over the east coast assisting in building.
• Keen interest in expanding upon building/carpentry skills.
Landscaper/Labourer Jan 2002 – Mar 2006

Aussie Scrap Yards, Perth WA
• Paving, gardening, bricklaying in conjunction with completing horticulture training at TAFE.
• Worked on many larger based building sites all over Sydney.
• Onsite general building knowledge and safety awareness.
PERSONAL QUALITIES
• Friendly and out-going person who can adapt to any given situation
• Quick learner and am comfortable working alone or as part of a team
• Hard working which ensures that my work represents a job well done
• Easy going and enthusiastic personality which has assisted in forging and
maintaining excellent professional friendships with work colleagues
REFEREES
Sarah Masters
Manager Human Resources
Staffing Personnel
Phone: 08 9000 0000
Michael Masters
Business Owner
West Coast Carpentry
Mobile: 0401 000 000
Bob Westwood
Manager Site Operations
Drillcorp WA
Phone: 0411 000 000
CURRICULUM VITAE | BRAD COOPER PAGE 2 OF 2

Resume example B
DAMIEN FORRESTER 12 Stirling Street PERTH WA 6000

Email: damienf@yahoo.com
Mobile: 0434 000 000
PROFILE
Project Supervisor – Carpenter Tradesman
• Professional offering over 10 years experience ranging from carpenter to supervisor

• Large commercial construction sites knowledge and expertise
• Trade background in carpentry with machine operation experience
• Project management skills and proven skills in motivational and result-driven team leadership
• Background in policing, security, surveillance with administrative, accounting and computer skills
• Strong and decisive operations leader, honest, loyal and professional
• Proven ability to cope under pressure with high volumes of work
• Excellent decision making skills and ethical, honest, dependable
• Physically fit and able to pass stringent medical examination
PERMITS & TICKETS
Exp 2014 Maritime security identification card (MSIC) No.FPA0000000

Exp 2013 “C” class drivers licence No. 53000000
2009 Lock holder/isolation officer, Rio Tinto
2009 Blue card – Construction Safety Awareness Training Card No.3000000
2008 Permit holder ERGT Skills for Life
2008 EWP trained operator EWPA No. 0000000
QUALIFICATIONS
2004 Trade Certificate in Carpentry

Challenger TAFE, Perth WA
DEMONSTRATED CONSTRUCTION SKILLS
• Experienced Project Supervisor in charge of major contracts including:

- $20M Rio Tinto Housing Construction
- $35M extension to WA Pharmaceuticals building, involving precast panels, concrete ground beams and up to
250 ml poured concrete floors
- $12M TAFE office and administration extension
- $1M high school hall extension
• Supervision, management and staff leadership - machine operators, qualified tradesmen and trade assistants
• Committed to the maintenance of rigorous quality assurance
• Strong influencing and communication skills with the ability to engage business side of operations
• Liaison with clients and relevant authorities and inspectors with regards to quality of workmanship and meeting
stringent construction standards
• Ordering materials and tools for all aspects of smooth project completion, ensuring adequate supply of
materials at all times
• Committed to enforcing safety standards and general OHS requirements
• Estimating and quoting contracts, reading and interpreting building plans and specifications
• Experienced Project Supervisor, taking responsibility for all aspects of commercial and domestic building
including:
- framework, formwork - concrete boxing, precast panels and concrete ground beams
- pouring and finishing high strength and durable concrete floors
- timber finishing - skirting/scotia/hardware, tilt slab construction
- cladding - gib-board/hardie/iron, window and door installation
• Management of documentation relating to the construction industry

Resume example B
CONSTRUCTION CAREER SUMMARY
Site Supervisor May 2010 - current

Construction Pty Ltd - Mt Morgan (Nickel) WA
• Project value: $20M Employed as Leading Hand Carpenter promoted to Site Supervisor in September 2010
• Transferred to Newman in October as Supervisor onsite for the construction of 8 new houses for Rio Tinto
• Running the maintenance of the houses already completed (26 houses: 13 unoccupied and 13 occupied)
• Dealing with sub trades and assigning personnel as and where required (Concreters and Carpenters), personnel
at the work front and Rio Tinto representatives
Formworker (Contractor) Feb 2010 - Apr 2010

Civil Construction - Perth WA
• Formwork and concrete placement/finishing
• Read, plan, interpret drawings and plans and complete work accordingly
Leading Hand/Formworker Jul 2008 - Feb 2010

ABC Commercial - Perth WA
• Erection and placement of pre-fab ‘minima’ formwork
• Assistance in placement and finishing of concrete footings/slabs and holding down bolts
• Predominantly heavy commercial concrete formwork
• Tank bases, retaining walls, bund/plinths, mass concrete pours
Carpenter & Site Supervisor Jan 2008 - Jul 2008

James Construction - Adelaide SA
• Light/heavy commercial work,formwork, shop/commercial fitouts, remedial carpentry
• All aspects of concrete placement and finishing
Carpenter & Leading Hand/Foreman 2007

Harvard Pty Ltd - Perth WA
• To oversee the ongoing progression of precast 10 storey apartment block
• Structure consisted of precast panels, form floor and insitu columns
• Oversee staff compliance pursuant to Australian building code and practices
• In charge of all carpentry aspects and subtrades pursuant to construction of residential housing
• Responsible for ongoing tasks for onsite staff and liaising with subtrades, plumbers, electricians
Carpenter & Leading Hand/Foreman 2000 - 2007

Burke Construction - Perth WA
• In charge of all carpentry aspects of major construction contracts, including:
- $12M TAFE offices and administration extension and $1M high school hall extension
- Leading Hand on $35M WA Pharmaceuticals extension involving precast panels, concrete ground beams,
pouring/finishing 250ml durable concrete floors
PERSONAL ACHIEVEMENTS
Qualification Constable 1989 – 1995

Tradesman in Carpentry Member of WA Police Force
Completion of adult carpenter apprenticeship Six years employed and received various commendations
REFEREES
Derek Jonson Dean Davids Sean Millar

Project Manager Contracts Manager Supervisor
Construction Pty Ltd Civil Construction ABC Commercial
Mobile: 0429 000 000 Mobile: 0418 000 000 Mobile: 0427 000 000
CURRICULUM VITAE | DAMIEN FORRESTER PAGE 2 OF 2

Resume example C
HELEN HARRISON
18 Karri Rise Forest Hollow WA 6258 | 08 9776 2354 | 0485 555 444 | harrisonh@iinet.net.au
CUSTOMER SERVICE AND ADMINISTRATIVE SPECIALIST
Offering the following experience in Customer Service and Administration tasks:
• World-class customer service • Complaint handling and resolution

• Troubleshooting and problem solving • Customer fulfilment
• Excellent interpersonal skills • Enjoy working with people
• Good memory, efficient and speedy • Good personal presentation
• Remain calm in stressful situations • Cash handling skills
• Friendly, helpful and patient • Enthusiastic team member
• Good communication and interpersonal skills • Able to project a professional manner
Excellent interpersonal skills which are used consistently to interact with clients, staff,
customers and family members in a courteous and friendly manner.
COMPUTER SKILLS
Word processing MS Excel, Word, Access Various databases Microsoft Outlook

52WPM 100% accuracy MS Power Point, Publisher including MYOB and internet
DEMONSTRATED ABILITIES
GENERAL ADMINISTRATION
• High level of proficiency with all aspects of Microsoft suite of applications and capable of learning
new computer programs with success and ease
• Telephone management to answer, screen and forward calls, provide information, take messages and
schedule appointments
• Experienced in receiving payments and recording receipts for services, including all aspects of book
keeping for small business
• Performed administrative support tasks such as proofreading, transcribing handwritten information,
and use of electronic equipment to work with pay records, invoices, balance sheets and other
documents
• Filing and maintenance of records within customer service environment
• Transmission of information and documents to customers, using computer, mail or fax machine
• Compiling and keeping financial records
• Compiled reports pertaining to such matters as cash receipts, expenditures, accounts payable and
receivable, and profits and losses
• Maintenance of management information systems (manual and computerised)
• Maintenance of business premises and other facilities including plant and equipment
• Monthly reports and financial figures
• Reconciliation of accounts payable and accounts receivables
CUSTOMER SERVICE
• Excellent customer service skills in greeting clients/customers, determining nature and purpose
of visit, and directing to appropriate person
• Provision of information to clients, including services provided
• Review and answering correspondence
• Handled in-store customer complaints; encouraged a friendly customer-service environment
• Followed up on and resolved customer complaints

Resume example C
EMPLOYMENT HISTORY
Customer Service & Dispensary Assistant 2006 – current

Terry White Chemist Ocean Keys, Clarkson WA
• Working alongside the Pharmacist to provide an excellent standard of customer service with general
health and medication advice to the community
• Dispensing and filing of repeat prescriptions
• Maintenance of customer records ensuring all information is correct and up to date
• Maintain inventory of incoming and outgoing stock
• Interacting with customers, doctors and nursing home staff
• Delivery of medications to nursing home
• Control of several different community accounts
• Cashing up registers, handling money and using the point of sale program
• Ensure stationary, printers and faxes are fully stocked at all times
Customer Service Assistant 2004 – 2006

Caltex Petrol, Joondalup WA
• Working independently in the service station regulating the sales of gas and petrol whilst
delivering a high standard of customer service
• Providing customer service
• Money handling
• Following the Fuel Watch guidelines
• Regulating the sale of gas and petrol and maintaining the safety of the site
Pharmacy Assistant – part time 2003 – 2006

Duncraig Centre Pharmacy, Duncraig WA
• Working directly with the customers to provide them with advice and products to suit individual needs
• Selecting appropriate medications and issuing health advice
• Maintaining stock levels
• Interacting with customers
• Handling money and using the point of sale program
Café Assistant – part time 2002 – 2004

Milk Café Joondalup, WA
• Customer service, including service of food and beverages
• Following food safety guidelines
• Cleaning of shop
• Money handling
• Preparation and display of food
• Interacting with customers and using the point of sale program
EDUCATION AND FURTHER TRAINING
2009 Certificate II in Community Pharmacy Terry White Chemist, Ocean Keys WA

2004 Completion Year 12 (TEE) Hale School, Perth WA
REFEREES
Professional: Jackie Black Pharmacist - Terry White Chemist, Mobile: 0400 000 000
Ocean Keys WA
Daniel Maxwell Manager - Milk Café Joondalup, WA Mobile: 0450 000 000
Character: Sarah James Personal Referee Mobile: 0402 000 000
CURRICULUM VITAE | HELEN HARRISON PAGE 2 OF 2

Resume example D
Annette Denmark
55 Warwick Rd Dianella WA 6059 • H: 9447 0000 • M: 0424 000 000 • E: adenmark@gmail.com
PROFILE
Professional, well presented and successful Nutritionist and Coordinator offering long term commitment. Strong
desire to gain employment working in Youth Services. Experienced working with at risk young people and adults,
with genuine interest in making a positive difference in the lives of others.
• Proven ability in analysis of complex issues and high level adherence to confidentiality
• Strong background in the coordination of large groups of volunteers
• Experienced facilitation and presentation skills
• Calm disposition with an ethical, logical and fair approach in stressful situations
• Team player with highly effective time management skills
• Demonstrated problem solving, research and analytical skills
• Strong written, oral and interpersonal skills
• Familiarity with issues concerning healthcare of children, young people and adults
• Strong ability to create rapport and engage with a wide range of people in a professional manner
• Trained to identify behaviour that poses potential risks to clients
• Ability to work with a diverse range of clients from various cultural backgrounds
MS Office suite of Sound Capacity to exercise Experienced working Trained in client

applications, high level background in sound judgement and with complex and and case
email and internet Nutrition leads by example sensitive information management
KEY SKILLS
• Effective negotiation skills and the ability to convey information in both written and oral format in an impartial
and clear manner
• Solutions based thinker with an innovative approach to challenging situations and environments resulting in
positive outcomes
• Client and case management requiring high level skill in analysis and use of clear judgment in determining
correct processes to follow
• Administrative management of documentation, drafting routine and complex correspondence, reports and
research whilst maintaining the ability to prioritise effectively
• Well presented with excellent interpersonal skills and the ability to communicate effectively at all levels
• Awareness of nutrition issues and concerns within a national and international context and commitment to
assisting others in this regard
• Strong organisational/time management skills with ability to use initiative, manage own time effectively,
prioritise tasks and work under pressure
• Flexible team member with a supportive and approachable manner, ethical in all responsibilities and excellent
role model
• Self-motivated, conscientious, enthusiastic and reliable, with a strong work ethic and desire to succeed
EDUCATION
2001 – 2004 B Sc Major: Nutrition Minor: Human Biology

Edith Cowan University, Joondalup WA
PROFESSIONAL DEVELOPMENT
• Case Notes and Report Writing 2010

• Time Management Training 2010
• Facilitator’s Bag of Tricks 2009
• PGR Recommended 2009
• Microsoft Outlook Intermediate 2009
• Microsoft Excel Intermediate 2009
• Australian Red Cross Save-A-Mate Training 2008

Resume example D
ADDITIONAL QUALIFICATIONS
• Police Clearance 2010

• Senior First Aid 2010
• Working With Children Check 2010
RELEVANT EXPERIENCE
Salvation Army Oct 2005 – current

Soup Drive and Breakfast Club Coordinator
• Coordinated consistent delivery of Soup Patrol services in Perth, Fremantle, Bunbury and Geraldton
• Coordinated allocation of approximately 700 volunteers using rosters
• Established and maintained partnerships with sponsors, donors, and neighbouring agencies
• Managed an administration assistant to perform daily administrative tasks
• “Emergency “contact for volunteers whilst they are delivering the service.
• Trained staff and volunteers
• Promoted the service at community events
• Managed volunteer coordinators in Bunbury and Geraldton from Perth headquarters
• Coordinated consistent delivery of Breakfast Club in 6 areas in WA, allocating 100 volunteers
• Supervised children and volunteers in breakfast clubs
• Managed Regional volunteer coordinators from Perth headquarters
• Recorded stock and monitored expenditure throughout the reporting year
• Wrote monthly statistical reports
• Established and maintained positive relationships with sponsors, school contacts and donors
ACHIEVEMENTS
 Received very positive performance appraisals
 Raised awareness of OSH hazards within the service and improved the procedures
 Received positive feedback from volunteers and staff on my attitude and performance in the role
 Improved the training presentation for volunteers giving them a deeper understanding of the causes of
homelessness
 Improved training presentations by implementing more nutrition information into training
 Established a relationship with a university, which led to students to become volunteers
Australian Blue Cross Jan 2000 – Sept 2005

Nutrition Officer
• Presented nutritional concepts to various different groups of people such as CALD (Culturally and Linguistically
Diverse) individuals, Indigenous women, physically and mentally challenged individuals and school aged children
• Facilitated cooking sessions and food budgeting activities with groups
• Promoted nutritional programs to staff and volunteers and the wider community
• Trained and supervised volunteers
• Conducted evaluations via phone with clients
• Wrote case study and statistical reports
ACHIEVEMENTS
 Involvement in nutritional program through volunteering initially and being asked twice to work as a Blue Cross
employee through my knowledge, commitment and qualifications
 Explaining nutrition simply, which in turn increased client’s knowledge leading to healthier outcomes eg weight
loss
INTERESTS
Volunteer Work • Weight Watcher’s Consultant
REFEREES
Available Upon Request
CURRICULUM VITAE | ANNETTE DENMARK PAGE 2 OF 2

Resume example E
MARNIE TRUMAN
28 Bourke Street Leederville WA 6007 • Mobile: 0400 000 000 • Email: marniet@hotmail.com
PROFILE
Seeking Hairdressing Apprenticeship

Skilful and dedicated young person offering high level customer service skills and excellent organisational
ability. Experienced in the support of daily sales, operations, and administrative functions. Knowledge and proven
ability in hairdressing. Fast learner with flexibility and adherence to following company procedures and standards.
Offering high level of motivation and long term commitment.
Seeking a secure hairdressing apprenticeship opportunity.
DEMONSTRATED SKILLS
• Customer service and fulfillment • Complaint handling and problem solving

• Excellent communication skills • Enjoy working with people
• Able to relate with wide variety of people • Good personal presentation
• Remain calm in stressful situations • Cash handling skills
• Friendly, helpful and patient • Enthusiastic team member
• Good communication and interpersonal skills • Innovative with problem solving skills
Maturity and interpersonal skills at a superior level for my years. Ability to interact with clients with ease.
Strive to consistently relate with staff and customers in a professional, courteous manner.
Ability to improvise, Thrives on new Conscientious and hard Consistently

improve procedures and opportunities and worker with a company delivers more than
respect guidelines challenges minded attitude is expected
PERSONAL INFORMATION
Date of Birth: 02 September 1990

Health: Physically fit and non smoker
Licence: WA ‘C’ class
Middle Name: Jenny
EDUCATION
YEAR 10 CERTIFICATE
Hale Senior High School
COMPUTER SKILLS
• Proficient in MS suite of applications • Scanning technology

• MS Word, Excel, Outlook • Advanced internet
• Internet Explorer • Data entry/word processing
DEMONSTRATED HAIRDRESSING SKILLS
2009 LA MODA UNISEX HAIR SALON

2 weeks work experience
• Washing clients hair

• Customer service
• Answering phones
• Cleaning salon

Resume example E
EMPLOYMENT HISTORY
28 Bourke Street Leederville WA 6007 • Mobile: 0400 000 000 • Email: marniet@hotmail.com
Position: Despatch
Company: Claremont Valley Fresh
Dates: 2008 – 2011
Duties:
• Weighing, scanning, despatch
• Export loadout, QA duties
• Data entry, operating computers
• Bagging export product and counting
Position: Kitchen Hand

Company: Hungry’s Cafe
Dates: 2006 – 2007
Duties:
• Short order cook
• Washing, cleaning, stacking fridges
• Waitressing and customer service
PERSONAL ATTRIBUTES
• An independent young person with excellent interpersonal skills, able to grow positive relationships with clients
and colleagues at all organisational levels.
• Self-motivated, organised and methodical with a disciplined work ethic to completing tasks.
• Strong analytical skills involving the ability to assess and evaluate, identify and resolve problems by applying
logical thought processes.
• Proven experience in multiple tasking and meeting deadlines.
• Willing to continually up-date skills and knowledge.
• Co-operative and supportive in team environments, requiring minimum instruction to learn new skills.
• Proven ability to work independently and unsupervised.
INTERESTS
• Modelling for hair fashion events

• Music and fashion
REFEREES
Trevor Barret
Leading Hand / Supervisor
Claremont Valley Fresh
Mobile: 0410 000 000
Gerry Johnson
Owner / Manager
La Moda Unisex Hair Salon
Phone: 08 9000 0000
CURRICULUM VITAE | PAGE 2 OF 2

Resume example F
ANDREW BOWERS
9 Cresswell Place Dianella WA 6059 • PH: 08 9300 6000 / 0413 700 900 • EMAIL: abowers@hotmail.com • DOB: 20th June 1992
OBJECTIVE
A committed and hard-working young person with a strong work ethic, seeking to secure part-time or casual work.
Strong desire to succeed in any role. Dedicated to all tasks and takes pride in work.
Available: Monday – Friday afternoons/nights and weekends.
KEY SKILLS
• Customer service
• Drivers licence – “C” class
• Basic electrical experience
• Manual and maintenance work
• Aptitude for sports
EDUCATION
2001 – present STUART COLLEGE – currently completing Year 12
YEAR 12 Portfolio (alternative entrance to ECU)

TEE Subjects and Grades:
• English TEE – C
• Discreet Maths TEE – C
• Materials and Technology TEE – C
VET Courses
• Certificate II in Outdoor Education - passed
• Certificate II in Engineering Studies - passed
YEAR 11
TEE Subjects and Grades
• Foundation of Mathematics – C
• Geography – C
• Human Biology – D
• English – C
• Physical Education Studies – C
ADDITIONAL COURSES
2008 Basic First Aid Stuart College

2008 Certificate I in Outdoor Education Stuart College
2006 Recreational Skipper’s Ticket Central Institute of TAFE
2006 Certificate in Learning Performance Edith Cowan University
PERSONAL QUALITIES
• Reliable – willing and able to show up on time

• Honest and trustworthy
• Good attitude and strong sense of commitment
• Able to work unsupervised or as part of a team
• Keen to learn

Resume example F
EMPLOYMENT
2007 & 2008 (Dec/Jan) Maintenance Department Assistant (casual)

Stuart College
• General maintenance work around school
• Supervision of playing fields
• Pulling up carpet and floor boards
• Painting, digging trenches
• Laying reticulation and pavers
2006 – 2007 Customer Service (part time)

Red Dot, Morley
• Cashier – cash handling, including EFTPOS
• Recovery – cleaning of store
• Stock Control
WORK EXPERIENCE
2009 Electrical Assistant

Electrical Contractors, WA
• All aspects of basic electrical trade work
2008 Community Service

Leederville Primary School, Leederville
• Assisting Physical Education Department
• Organising sport activities for children
ACHIEVEMENTS
2009 Crew member of the winning Head of River

Represented in PSA 1st x 1 Soccer Team
2008 Represented in PSA 1st x 1 Soccer Team

Represented 1st VIII Rowing
2007 Represented Perth Soccer Club in Italy

Represented School in PSA 1st x 1 Soccer Team
2006 Received Christian Leadership Award
2005 Represented WA in State Soccer Sydney
2004 Selected as School Year Prefect
INTERESTS
Building electronic cars • Soccer and rowing • Watching, reading and playing most sports • Music and making CDs
REFERENCES
John Brady Phil Jurien Mario Busseli

Building and Services Manager Director of Rowing Manager
Stuart College Stuart College Electrical Contractors WA
Ph: 08 9300 0000 Ph: 08 9300 0000 Mobile: 0400 000 000
CURRICULUM VITAE | ANDREW BOWERS PAGE 2 OF 2

Key selection criteria 11
How to respond to key selection
criteria
Some job applications, especially government positions,
professional appointments and larger businesses, require
you to address key selection criteria (KSC). The selection
criteria are a list of personal qualities (that is, skills,
knowledge, work experience) you need to get the job.
It is used by the employer to shortlist applicants for the
interview process. It is also a chance for you to assess
whether you really want the job and how suited you
are for the position.
If you are required to write ‘Statements of Claims

Against the Selection Criteria’, then you must be
aware this is likely to be the most important document
in your application. It is used to assess you against other
applicants, with scores often given for each criterion.
Usually, these scores are then totalled and those with the
highest scores are granted an interview. Key selection
criteria responses need to be accompanied by a covering
letter and your resume.
To address the key selection criteria, you will need to:
> Obtain an application package including the selection

criteria from the employer. The selection criteria may be
placed on the advertisement, but usually you will also
need to get the position description to fully understand
the job requirements.
> Explain in writing how well you meet the essential and
desirable criteria. To be considered for an interview, you
need to show that you meet the essential criteria.

Here is a sample of a job advertisement, requesting
applicants to address the key selection criteria, followed by
examples of how to address these:
Senior Administration Officer

Closing Date: 06‑08‑2011
Senior Administration Officer
$51,072 – $53,761 per annum – Plus superannuation and fantastic benefits
The Senior Administration Officer position is responsible for providing administrative support to the Manager
Recreation and Leisure Services and other employees within the Business Unit. The successful candidate will
be responsible for reviewing and overseeing the implementation of administrative policies as well as
coordinate documents and correspondence using the City’s electronic information management system.
Attention to detail, strong customer service skills and the ability to work as part of a team will be looked upon
favourably.
ESSENTIAL CRITERIA
1 Demonstrated skills in working with and knowledge of Microsoft Office programmes including Word, Excel
and Outlook.
2 Excellent word processing skills.
3 Strong organisational and problem solving skills.
4 Ability to work in a team.
DESIRABLE
5 Demonstrated understanding of Sport and Recreation industry trends.
INTERESTED?
Further information contact: Mr J. Forrest on (08) 9921 3333
For an application package contact: Mr K.P. Board on (08) 9921 3312
CLOSING DATE: Written applications addressing the selection criteria and a copy of your resume including 2
referees should be marked “Confidential Advertised Vacancy” quoting the position number and addressed to:
The Recruitment Officer, City of Mount Elisa, PO Box 000, Mount Elisa WA 6999 no later than 5:00pm
06‑08‑2011
NO FAXED, LATE OR PROFORMA APPLICATIONS WILL BE ACCEPTED.
The City of Mount Elisa is an Equal Opportunity Employer and abides by the Public Sector Standards in
relation to recruitment, selection and appointment.

Examples of how to address key selection criteria
CLAIRE THOMAS
Selection Criteria – Administrative Assistant Position
No: 23/00
ESSENTIAL
1 D
emonstrated skills in working with and knowledge of Microsoft Office programs including
Word, Excel and Outlook
My skills in this area are well developed as my experience in an administrative capacity includes support to
Executives at a senior level. Throughout my work history I have been required to utilize the range of Microsoft
Office software in the provision of high quality administrative assistance. This includes the presentation of
information in a variety of formats: report writing, database management, management of statistical information,
electronic calendar management and the full complement of executive level administrative support.
Examples
In my current role as Receptionist/Administration Assistant at Jamieson Automation Pty Ltd I am required to use
MS Office programs on a daily basis and am highly proficient in this regard.
Part of my duties includes the provision of administrative support to a team of 37 staff. This team consists of:
> Senior managers;

> Systems engineers; and
> Site supervisors.
On a daily basis, I update Access databases and Excel spreadsheets in addition to writing various correspondence
on behalf of management. My responsibilities include the management of all training documentation and
certificates, communicating changes to staff and colleagues and assisting senior staff with document and
drawing formatting.
My responsibilities also include the compilation of a weekly newsletter for staff. I assist by providing information
for this newsletter which requires the maintenance of an up to date register of all community events in the Perth
metropolitan area. I manage content within an Excel spreadsheet of free, family friendly community and social
events. In addition, I successfully manage appointments and schedule meetings for the Director and Engineering
Managers via access to over 30 staff calendars in MS Outlook.
TIP: Employers are often inundated with applications, so anything that makes reading your application
easier will be beneficial. Using dot points is a useful way to get detailed information across in an
easy-to-read, space saving manner. However, be careful of ‘over use’ - always try to combine with
paragraphs as well.

2 Excellent word processing skills
As a professional administrative assistant offering in excess of seven years experience, I am well versed in the
provision of superior administrative support to senior managers, including writing and formatting correspondence,
legal documents and reports. I possess an excellent ability in word processing. This also includes, but is not limited
to: word processing collation of official company documents such as annual reports, prospectuses, executive
summaries and contracts; monitoring existing documents to ensure they remain thorough, accurate and
up‑to‑date; development, formatting and maintenance of databases; formatting and providing content within
Power Point presentations; writing letters and memorandums at a senior and general level; data entry within
Access databases and Excel spread sheets; electronic mail‑outs; preparation of financial cost sheets and efficient
and accurate typing skills.
Example
Whilst working within the Properties Branch of the WA Police Department, I was responsible for the
Communications Strategy regarding the Hazardous Materials Audit. Approximately 300 audits were completed
on WA Police properties to assess the presence of hazardous materials and to provide recommendations on the
removal of any substances found. My role was to coordinate the database entry of the findings from over 300
audits. Each individual audit document ranged from 40 – 400 pages. It took 18 months to enter all of the statistical
information into an Access database. Once this was completed, I used the data to write a “Condition and
Compliance Report” including a two page summary of recommendations. This was then disseminated to
Senior Sergeants.
In addition to the Report, I then developed and delivered a number of educational sessions and presentations in
Power Point format to Senior Sergeants and other WA Police staff. As a result, action was then taken to address
and implement recommendations made in the report.
TIP: One of the most common mistakes

is not giving concrete examples in your
responses. If you are to make statements
like ‘I am well versed in the provision of
superior administrative support’, then
be prepared to back this up with actual
examples of times you have demonstrated
this, including the outcomes - as above.

3 S
trong organisational and problem solving skills
As a competent and experienced Personal, Executive and Administrative Assistant, I pride myself on my strong
organisational and problem solving skills. Some of my most basic skills include the ability to: answer incoming calls
and manage multiple calls concurrently; organise functions; coordinate extensive catering for presentations;
manage all aspects of events; organise office maintenance; prepare for meetings and completing follow up action;
organise material for briefings and presentations; track accounts; cross reference documents for information and
accuracy; manage filing systems and implement electronic mail outs.
Example One
In my current role as Receptionist/Administration Assistant at Jamieson Automation Pty Ltd, I provide

administrative support to 37 staff comprising of General Managers, Senior and general Engineering department
staff. My organisational ability extends to managing individual electronic calendars for staff and meeting room
schedules, answering incoming calls and queries, event management, office management, meeting and greeting
Senior Executives from external companies such as GE, BHP Billiton and Fortescue Metals Group, as well as
assisting the Director, Engineering Manager and Marketing Manager with ad hoc duties as required. This requires
a high level of personal discipline, time management and ability to prioritise and manage a heavy workload.
Example Two
During my previous employment with WA Police, and in particular with the roll out of the findings from the
Hazardous Materials Audit, I was required to exercise superior problem solving skills. Part of the process in
disseminating the information compiled in the report was to provide presentations to WA Police staff. These
education and information sessions ranged from one on one meetings to presenting findings to groups of up to
ten staff, including Senior Sergeants. Information contained in these meetings related to concerns and advice in
relation to the removal of hazardous substances (eg asbestos) located in Police Stations and residences where
staff where living and working. My ability to address the concerns of staff and maintain composure during some
challenging and confronting sessions was of paramount importance. I was able to complete all sessions as
requested by the Properties Department, conveying the required information whilst also maintaining
appropriate respect for staff sensitivities regarding the seriousness of the issue.
TIP: Many KSC are made up of several TIP: It is sometimes useful to have an
parts and you will need to address each opening paragraph and then clearly outline
one of these. Try to address each section your examples with a heading. This is
separately - identifying the skills they are particularly useful if you would like to use
looking for. In the above example, they are more than one detailed example.
looking for two skills: organisational and
problem solving skills.

4 Ability to work in a team
My skills include a natural ability to be a resourceful team player who forges good friendships with colleagues and I
consider myself to be well respected by those around me. Strengths I possess include building trusting relationships,
cultural sensitivity and the ability to build rapport with a diverse workforce particularly in multicultural settings.
Example
In my current role as Receptionist/Administrative Assistant at Jamieson Automation Pty Ltd, I am responsible

for the management of over 30 staff electronic calendars. In this regard, I play a pivotal role within the team
environment and have established an excellent rapport with the staff. The team at Jamieson Automation Pty Ltd
includes: CEO, Business Development Manager, Sales staff, Service staff, Engineers and other Managers.
The breadth of this team extends to the following departments:
> Accounts and Administration; > Engineering; > Sales Service; and
> Despatch; > Management; > Training.
I am committed to being a positive contributor to this team, and my performance appraisals have consistently
reflected my success in this regard.
TIP: Try to avoid sounding ‘perfect’. Although the employer wants to know you can do the job, try not
to reduce your credibility saying things like ‘I always contribute positively to the team’. Rather, say:
‘I am committed to being a positive team member and contributor’.
DESIRABLE
5 D
emonstrated understanding of Sport and Recreation industry trends
My understanding of sport and recreation trends is that there is a direct relationship to the ever changing nature of our
modern society and Australian community. As the world around us changes and new trends emerge in the way people
live, commute, socialise and work – many of these trends have significant implications for sport and recreation.
Understanding how people’s recreational and sporting interests change over time and how this impacts on our modern
society can assist to develop strategies and/or programs to encourage people to become more active. It can also assist
in targeting specific groups and funding of programs to directly impact upon the people belonging to those groups.
Example
As a Volunteer Member of the WA Institute for Sport, I have been involved in a variety of programs since 2005. This
has included various committee meetings and attending presentations from local and interstate guests for the past
five years. I have also attended the following Department of Sport and Recreation Workshops:
1 Healthy Active Workplaces (2010) 3 Regional Recreation (2008)

2 Sports Dimensions (2009) 4 Building Stronger Communities (2007).
This voluntary contribution outlines my commitment to the area of sport and recreation as a personal interest and
gives evidence of my maintenance of updated knowledge within this field.
TIP: When answering ‘desirable’ criteria, remember to use examples Use Quick tip 8 - Selection
from your extra-curricular and non-work activities. Also, don’t be criteria (page 91) to assist
afraid to do some research if necessary to answer this question! you while addressing
selection criteria.

Interviews 12
Preparing for the interview
Congratulations, all the hard work you did in your
application and/or networking has paid off and you have
gained an interview! Now comes the next important step.
The interview process is placing you in a competitive
environment, where you are assessed against other
applicants. To ensure you have a positive and successful
experience, it is essential you are WELL PREPARED.
To make a good impression at the interview, follow
these steps:
1 Prepare yourself.
2 Develop your job interview techniques.
3 Evaluate your performance after the interview.
Some of the suggestions below are very basic. If you

concentrate on having these simple things organised, then
this will ensure you are calm when it comes to the interview.
It is important you have these basic steps covered so you
can be completely focused at interview time.

Don’t sweat the small stuff – basic preparation > Any certificates or special awards relevant to the job
and written references if you have them.
a. Learn about the job and the company > Samples of your work or hobbies that may be related
to the job. For example, a model, samples of typing,
Research the company well, find out as much as you can
art portfolio materials, copy of a report you have
about what they do and be prepared to answer questions
written, etc.
about this. Also use any information you have gathered to
assist you in telling them why you want to work there. c. Know how to get there
> What would you be doing? Know as much as you can Arrive 10 to 15 minutes early. This gives you time to gather
about the job you are applying for and where the job role your thoughts, check your appearance and ensure you are
fits into the organisation. If there are selection criteria, at the right location.
these will give you a good idea of the work you would be
undertaking. The job advertisement will also give you > Double check the address of the business and make sure
information. you know how to get to the exact building location.
> What do they do? Find out what the company makes, > Check bus timetables, parking availability and street
sells or offers. The more you know and understand the directions so you know you will arrive on time.
products and services produced by the business, the > If in doubt, do a trial run – go to the company beforehand
better prepared you will be. and time yourself getting there.
> Who are they? Find out about the employer, where the
business is based, try telephoning the Marketing or d. Decide what to wear
Public Relations Unit for any information or try to obtain
Remember your first impression counts! Use your
a copy of the company’s annual report if it is publicly
common sense when choosing an outfit according to the
available. You may know someone who works there or be
requirements of the position. It is better to be conservative
able to get information from their website, Yellow Pages,
in your choice of outfit.
the Chamber of Commerce and Industry of WA, Shire
Council offices or your local library. > Decide what you are going to wear and have it ready
the night before and have everything organised.
b. Know what to take > Dress to suit the occasion.
Take all the details of the company, including who will be > For more information about personal presentation,
interviewing you. If for any reason you are running late – you see the following page.
MUST call and advise of your situation and also advise you
will get there as quickly as possible.
Your Employment File (see page 21, step 3) which contains: Stay calm, smile and be yourself.
A firm handshake and friendly greeting
> Your resume and a copy of your application, especially
is essential.
if you had addressed selection criteria.
> Qualifications, school records (if appropriate) and
evidence of the levels completed.

At the interview – develop your job interview Always ask for feedback from the interview, as the
techniques information you receive may help you with future
interviews. Strangely enough, it may also make you feel
The interview process can be very daunting. Depending on better if you know you were very close in getting the job
the position, it can also vary from one to six people on a – next time it could be you!
panel. In some cases, you may be given time to read through
questions prior to facing the panel. Other interviews may
involve psychometric testing. You may have experienced “Take from it what you can and move on...”
phone interviews and/or group interviews. All are designed
for two things: the employer deciding whether they wish to
hire you and you also deciding whether you really want the
job. In every scenario, preparation is the key to your
Personal presentation…it’s not
success. Remember, the employer will be deciding on just how you dress
3 main things:
We usually make an assessment about a person’s character
within the first few seconds of meeting them. Therefore,
1 Can you DO the job? (your technical and
that first impression we make with a potential employer is
transferable skills and experience, training and/or
crucial and often underestimated by job seekers. There is
potential)
often no second chance.
2 Do you WANT the job? (your motives for applying,
enthusiasm and career goals) Your character will be judged on a number of things
including how you look, the language you use, the way you
3 Will you fit into their TEAM? (your personal skills,
greet the person, the way you talk and the way you dress.
values and attitudes).
Let’s look at some of these issues:
Use Quick tip 9 – Interviews and Quick tip 10 – Interview
How you speak
questions (see pages 92 and 93) before you go for an
Do you come across as confident or arrogant? Are you
interview to help you to prepare for, and feel confident
surly or too quiet and timid? Do you speak clearly or do you
about, your interview
mumble? Most employers are looking for a person who
speaks politely and confidently. If your first contact with an
After the interview…what next? employer is via the telephone, the way you address them
and the way you make your enquiry and carry on a
After the interview, evaluate your performance. This will conversation is absolutely critical.
help you in future interviews. Consider the things you did
What you say
well and the things you could improve on.
Your choice of words is vital. Do not use words the employer
Each interview is not a win or lose situation. It is an may consider to be swearing. Answer questions clearly and
opportunity for you to learn and gain experience for next honestly and don’t waffle on. It may help to practise what
time. Usually, you will not know straight away whether you you want to say.
have been successful in the interview or not. You will be
Body language
contacted by telephone or mail. Now you’ll just have to wait!
What messages are you communicating by the way
If you find your interview to be unsuccessful, make sure you you stand, greet a person and generally hold yourself?
still look at the experience positively. It was a learning The outside of our body is like a window to the inside.
opportunity for you. Be prepared to shake the hand of the employer you are
meeting and make it a firm, positive handshake.

Cultural sensitivities Attend some courses. Any opportunity to build your social
When you are dealing with most employers, it is important skills and communication skills, or develop your technical
you look them in the eye and maintain eye contact while skills will be beneficial to you. These courses can be
you talk with them. This shows confidence and respect. anything from formal certified TAFE courses, to informal
However, this is not always appropriate for all cultures. personal development courses run in your local community
Many people of indigenous cultures do not make direct eye centre. Find out what courses are offered by your local
contact. Just be aware of these sensitivities and they will be Workforce Development Centre or employment/
greatly appreciated as a mark of respect for that person. recruitment agency.
What we wear Self‑employment. If you are considering self‑employment,

Think carefully about what clothing to wear. If it is a talk to your nearest Business Enterprise Centre, the Small
gardening job you are applying for, don’t go dressed in a Business Development Corporation and anyone you know
tuxedo. On the other hand, if the job is with an up‑market who is successfully self‑employed. If you want to do
clothing boutique, your favourite tracksuit won’t be the contract work, you will need to organise your own
best choice. insurance. Once you’ve got that in place, whole new
possibilities arise for you to market your skills and abilities
If you have body piercings, just be aware that a more
other than having to be employed in the traditional sense.
conservative employer may not like that stud through your
tongue or brow. It may be advisable to take out visible body Surf the internet looking for resources. There are
piercing that can create a problem for you. Once you gain mind‑boggling amounts of information that can be helpful
the position, you can check with the employer if it is OK for to you, from all over the world. Everything from building
you to wear piercings/personal jewellery. resumes to course information, to information about jobs
to self‑employment – you name it, it’s all there. See pages
The basic rule is to be smart and dress appropriately for the
77 – 78 for some ideas to get started.
position for which you are applying. Try to see things from
the employer’s point of view. Do some work experience. This helps you get into the
pattern of getting to work and operating in the work culture,
particularly if you have been out of work for some time or
Other ways to help you find work have not had a job before. It gives you a chance to try out
that job, as well as getting to know what is involved ‘behind
There are plenty of things you can do to help you find work the scenes’. You are also getting to know the employer and
or get better prepared to work. Here are a few suggestions: work mates, while at the same time they are getting to know
Become a volunteer. There are many organisations seeking you. You are gaining valuable experience that will all add to
assistance from volunteers. Being a volunteer expands your your skills base and will look good on your resume!
networks, gives you valuable experiences and helps you to Get a job! Seriously, it’s always easier to get a job when
gain new skills. To find a service you can volunteer with try you’ve already got one. Many employers would rather take
Google. You simply search for ‘Volunteers Australia’ and you on a person who is already working than a person who hasn’t
will see the vast array of websites that result. You may also worked for some time. Look at one job as being a
approach your local community centre for some contacts. stepping‑stone to another. Set your sights on the work that
you really want, and if you don’t have any success yet, do
Volunteers Needed something else while you keep an eye out for the one you are
really after.
“Extend‑A‑Hand” is a local community charity which
needs volunteers to assist with small gardening jobs
for the elderly of our community. If you’ve got some “Need some more ideas? Talk to the
time and energy to spare, please contact Martha on staff at your local Workforce
9917 8678 after hours. Development Centre.”

Staying positive throughout 13
the ups and downs
It’s easier said than done, but maintaining a positive
attitude is extremely important both for your own sense
of well being and for the success of your job search.
There are 4 things that will make a difference:
1 having realistic expectations about how long

the search will take;
2 being willing to learn from your experience;
3 maintaining a healthy, balanced lifestyle; and
4 getting the help and support from someone else
when you need it.
How you feel about yourself and the world around you
makes a difference to the success of your search for work.

Here’s some information that may help you to keep positive.
Sometimes you miss out on a job simply
because an employer hasn’t been given
Coping with the possible knock enough information (or the right impression)
backs and rejection to recognise your full potential. So look at
what you can do to ensure the next
“Don’t call us, we’ll call you”. “Sorry, mate, there’s no work employer doesn’t make the same mistake.
here”. “You don’t have enough experience”. “No, Madam,
we’ve got too many staff as it is”… so how do you cope when
you get one knock back after another?
The job market is highly competitive. There will always be

people missing out when someone else is successful…but
after you’ve been turned down lots of times, it’s easy to lose
hope and to start to believe you are no good. It’s too easy
to be negative, but this will only drag you down more.
There are ways to stay positive and some of these are
outlined below.
Use your networks!

Don’t forget the people at your local Workforce
Development Centre or other employment service agencies
who are there to help you.
Keep your self‑talk positive.

What messages do you tell yourself about yourself? If you
keep thinking that you are useless then you will eventually
believe it when it’s just not true! You will need to make sure
that you are positive despite the negative experiences.
Learn from your mistakes.

Develop your job search skills and set yourself realistic
short term objectives and longer term goals.
Keep a positive lifestyle.

If you are feeling healthy and alive, you will seem more
positive to other people and you will be more positive
about yourself!
Maintain a balanced lifestyle.

Give yourself time to relax and engage positively with other
people. Know what helps you to ‘unwind’ and give yourself
permission to do just that every now and then.
It’s all a matter of perspective.

25 Possible reasons for 14
missing out on a job
Employers consider a range of issues when 8 Levels of experience. You may have the
selecting new staff. Some of the most common qualifications or some experience, but
ways they would be assessing your suitability for the employer may require more previous
the position would include: experience than you have got to offer.
1 Your personal presentation. Were you 9 Ability to communicate clearly. Did you show
appropriately dressed for the employer? from the interview that you can speak clearly,
Did you speak clearly? Was your body that you can listen to others and conduct a
language confident and positive? conversation with others?
2 The skills and ability that you have to do the 10 Ability to fit in with existing staff.
job. Do you have the actual skill requirements In a smaller workplace, there may be an
and other abilities that the employer is existing team of people there. How would
looking for? the employer see you fitting in with that
group of people?
3 Your personality and ability to get on with
other people. Did you come across to the 11 Flexibility. Did you sound like the kind of
interviewer as a likeable person who would person who is adaptable, open to new things,
be a good addition to the workplace who can move with change – or
relationships? are you stuck in the mud?
4 Willingness and enthusiasm for the job.

Did you sound like a keen worker who
was prepared to learn new things in the
workplace?
5 Your attitude and the level of interest that

you show during the interview. Did you sound
positive and interested by your answers and
your questions?
6 Unsuitable or insufficient qualifications.

Could it be that there are some essential
qualifications that the employer required that
you currently just don’t have?
7 Stable work habits. If the employer is seeking

someone who will stick around for a few
years, does your work history show that you
are likely to do that?

12 Living too far away from place of employment. 21 Over emphasis on money; interest in only the best
This is often a problem for those in the country, dollar offer, not the best job. Did you appear to the
especially for young people. Does the employer think employer that you were only there for the money?
that you will be able to get to work on time? Does the The employer needs you to make money for them,
employer believe there will be potential transport remember.
problems that may arise for you?
22 Sincerity. Did you come across to the employer as a
13 Maturity. Does the employer need a person sincere person? Did you seem like you really wanted
of a certain level of maturity for the position? Do you the job? Or do you sound like you are only there to fulfil
come across as having the level of maturity in attitude Centrelink requirements?
and life experience that the employer is seeking?
23 Promptness. Were you late for the interview?
14 Potential. This works two ways: Do you have the If you were, the employer might be worried that you
potential to develop into an asset for the employer, will always be late for work. That would be a concern
or do you have too much potential so that you are likely for them.
to move on after the employer has trained you up to
24 Bad luck! There is an element of luck in searching for
the position?
work. You have to be in the right place at the right time
15 Brashness during interview – too talkative, over keen. … and maybe someone else beat you to it! Maybe things
Did you come across as loud and overconfident? just didn’t work out well for you, the car broke down,
Did you seem to be a bit of a ‘know‑all’? or it was just a bad day!
16 Confidence: ability to express himself/herself. 25 Someone else got the job! Maybe there was someone
Did you seem to be confident and articulate? Were you else you were competing against who was better
able to clearly communicate your thoughts and ideas? qualified, more experienced or who the interviewer
thought was better suited to the position than you were.
17 Reliability. In the employer’s mind, do you seem to be a
Maybe next time you’ll beat someone else.
reliable kind of person? Do you give the impression of
being dependable, honest and someone to be trusted? Remember, it’s all in the mind of the employer. You have to
convince the employer that you are the best person for the
18 Self‑motivation. By the way you have conducted
job. Not only that, but you have to convince the employer
yourself during your job search and interview, do you
that you will be an asset to their business or organisation.
seem like a highly motivated person?
After you have been for an interview, study the above list
19 Tidy handwriting. This may not be an issue for many
carefully and think how you might have performed in the
jobs, but it would for some! Will customers and others
mind of the employer.
in the workplace be able to read your writing?
This might be important to the employer. If your application and interview were unsuccessful, you
may wish to telephone the interviewer and ask if he/she
20 References and referees. Do your written references
would be prepared to discuss your interview performance.
sing your praises? Did your telephone referees say the
This information may be helpful to prepare yourself for
right kinds of glowingly positive stuff about you? Or did
future interviews.
that past employer say what they really thought about
you and the way you work?
“Use it as an opportunity to learn
something and be better prepared for
the next one.”

Where to go for further help 15
1 Career Centre – Perth
There are many ways to get in touch with the Career Centre.
See all the options below.
• Connect with us online, via email or live web chat;
• Give us a ring; or
• Come in and see us.
Career Centre
DTWD – Customer Service Centre
GPO Building
Level 7, 3 Forrest Place
Level 2, 166 Murray Street
Perth WA 6000
Phone: 13 23 98 or 08 9224 6500
TTY: 08 9225 7831
Email: career.centre@dtwd.wa.gov.au
Opening hours: 8.30 am to 4.30 pm
Monday to Friday (excluding WA Public Holidays)
We look forward to hearing from you soon!
AWDC

2 W
orkforce Development Goldfields and Esperance locations
Centres Goldfields Esperance

5/158 Egan Street, 63A Dempster Street
Workforce Development Centres can help you at any point Kalgoorlie
in your life to make informed choices about your career and
training options. Centres are located across the state and Great Southern location
provide a free, local service to all Western Australians. Albany
Unit 3, 15 Peels Place
Workforce Development Centres provide:
Kimberley locations
> one‑on‑one career guidance;
Kununurra Halls Creek
> information on training courses; Cnr Coolibah Drive and 197 Great Northern
> referrals to training providers and other services; Messmate Way Highway
> access to online career development resources Broome Derby

and tools; 2/3 Short Street Unit 2/5–47 Loch Street
> workshops that improve your skills and assist you Fitzroy Crossing
in looking for work; and Great Northern Highway
> free computer access for job search activities.

Mid West location
Geraldton
Workforce Development Centre services are offered face Margaret House, Bill Sewell Complex, Chapman Road
to face, online or over the phone. Whether you are just
starting your career, re‑entering the workforce, looking Pilbara locations
for a career change or still at school our trained and
experienced staff can assist you. Karratha South Hedland
Shop 36, Karratha Unit 2 South Hedland
To be put in contact with your nearest Workforce Shopping Village Lotteries House
Development Centre, call 13 64 64. 2 Leake Street
Newman
Culturally and linguistically diverse specialists – call 46 Iron Ore Parade
9344 2468
Mirrabooka Cannington South West locations
4 Brewer Place 13/64–66 Kent Street
Bunbury Busselton
3 Bourke Street 50 Albert Square
Ex‑offenders specialist Collie Manjimup

5 Forest Street 45 Rose Street
East Perth
27 Moore Street Margaret River
The Reef Centre
Unit 6, 43 Fearn Avenue
Gascoyne location
Carnarvon
1 Camel Lane

Facilities include:
Wheatbelt locations
Northam Narrogin
> self-service PCs and printers;
133 Fitzgerald Street 82 Federal Street
> information on Employment Service Providers;
Merredin Moora
Call for appointment 56 Dargai Street > comprehensive job guides and job database;
> a wide variety of information pamphlets and
*Note that some centres are open limited hours. brochures; and
Please call before visiting the centres.
> career and job search information.
3 E
ducational institutions – Note: All services may not be available in every Customer
schools, TAFE and universities Service Centre.
A jobactive organisation, Disability Employment Services

Schools, TAFE institutes and universities usually have
or Community Development Programme provider can help
trained staff who can assist you with career advice and
you look for work and get a job. You may be referred to one
support. Contact the relevant educational institution
of these providers if you have Mutual Obligation
and ask to speak with the Career Services staff.
Requirements and claim a payment from Centrelink.
For details of your nearest TAFE institute or university,
The Australian Government Department of Human Services
check the white pages or contact the Career Centre.
will assess your circumstances and eligibility for jobactive
You can also visit the Career Centre website for a list of and refer you to a jobactive provider.
providers and courses offered at training.wa.gov.au and
go to ‘Training Courses’. Or simply click on the link here –
Training Courses. 5 Apprenticeships and
traineeships
4 Centrelink For all the latest information on Apprenticeships and
Traineeships visit the Australian Apprenticeships website
Centrelink is the gateway to a range of services available to at australianapprenticeships.gov.au.
job seekers including referral to Jobactive (jobactive.gov.au)
to access job vacancies. Centrelink has many self service For further information contact your nearest
options via internet and phone. For further information visit Apprenticeship Network Provider, which you can find listed
humanservices.gov.au/customer/dhs/centrelink or phone on the Australian Apprenticeships website.
13 28 50.
Job search facilities in Centrelink Customer Service 6 Equal Opportunity

Centres consist of self‑service PCs and printers for all job
seekers. These facilities are available in the public contact Commission
area of Centrelink Customer Service Centres to help job
The Equal Opportunity Commission deals with
seekers identify employment opportunities and to make
discrimination on the grounds of sex, marital status,
contact with service providers who may be able to help
pregnancy, sexual orientation, family responsibility or
them in various aspects of their search for work.
family status, race, religious or political conviction,
impairment, or age, or involving sexual or racial harassment
or, in certain cases, on gender history grounds.

If you feel you have been discriminated against in selection The Wageline telephone service is available from 8.30am to
for employment or in relation to a job you already hold, on 5.00pm weekdays (from 9:00 am on Wednesdays) for the
one of the grounds listed above, then contact the cost of a local call. Contact Wageline on 1300 655 266
Commission for advice. or visit:
The Commission has a range of pamphlets that can be commerce.wa.gov.au/labour-relations/contact-wageline

obtained from the following address:
Equal Opportunity Commission 8 The internet

Level 2, Westralia Square
141 St Georges Terrace, Perth The best place to start on the ‘Net’ is at the Career Centre
Ph: 9216 3900 or 1800 198 149 website. Here you will find great information on a huge
eoc.wa.gov.au range of career options, tips on career planning and a
website directory that will link you to quality online job
search sites! Go to: careercentre.dtwd.wa.gov.au/Pages/
7 Wageline CareerCentre.aspx.
Employees who are not sure of their rights or obligations

can contact Labour Relations within the Department of
Commerce. Wageline is a free and confidential
private‑sector employment information service.
Wageline can give you information on State workplace

law, including:
> rates of pay;

> conditions of employment; and
> workplace awards and agreements.

Additional online support – 16
useful websites
There is a huge amount of information regarding job search
techniques and ‘choosing a career’ available online. Also,
jobs are now increasingly being advertised on the internet.
Spend some time navigating through the following useful
websites designed to help you make some choices and
provide you with the necessary information to do so!
If you do not have a computer, visit your local Workforce

Development Centre.

Government
employment.gov.au/job-seekers imip.gov.au
Australian Government links for job seekers. The Department of Employment provides comprehensive
data on industry employment trends and industry
employment.gov.au/jobactive
prospects in Australia, information and links on the
Job Active connects job seekers with employers.
Australian labour market, vacancy trends, skills shortages,
employment.gov.au/national-work-experience- regional employment, and education and training.
programme
stb.wa.gov.au
Information for employers about the National Work
State Training Board provides information on labour market
Experience Programme and how they can find out more
trends, training provision and existing and emerging skills,
information about accessing the programme.
training needs and employment needs.
humanservices.gov.au/customer/dhs/centrelink
Information on social security benefits and wide ranging
workplace
information for job seekers.
The Australian workplace will help you to find information
employment.gov.au on employment, government assistance jobs, career,
Programs, policies and assistance for Australian job training and working conditions. There are also sections for
seekers. Indigenous job seekers and programs.
dtwd.wa.gov.au jobs.wa.gov.au/
Western Australian Department of Education. Search for job vacancies on the WA Government Jobs
Board.
disability.wa.gov.au
Disability Services Commission.
fairwork.gov.au
Gateway to information and advice about Australia’s
workplace rights and rules.

Checklist 17
Checklist 1 – Personal skills
Ask yourself which personal skills on the next page
match yours and how they may be applied to the workplace.
Use these terms in your written applications, job interviews
and anytime you are discussing your skills with
a potential employer.

ARE YOU? PERSONAL ARE YOU? PERSONAL
SKILL SKILL
> Careful, precise, free from error? Accurate > Active, full of life, vigorous, an Energetic
energetic worker?
> Able to adapt oneself to new Adaptable
surroundings, to make suitable > With strong interest and great Enterprising
change so as to fit new conditions? eagerness?
> Watchful, wide awake, ready to act? Alert > Manageable, adaptable, versatile? Flexible
> Full of ambition, strong desire ‘to do’ Ambitious > Energetic, industrious? Hardworking
something?
> Sincere? Honest
> Feeling and inspiring friendliness, Amiable
> Ability to work on your own without Independent
likeable?
being constantly supervised?
> Good at employing analytic methods, Analytical
> Hardworking, diligent? Industrious
separating things into their parts of
elements? > Good at making changes, introducing Innovative
something new?
> Able to express yourself clearly? Articulate
> Able to clearly recognise your need Motivated
> Insistent on one’s rights or opinions? Assertive
for having a job?
> Able to notice, pay attention, careful Attentive
> A person who believes that good Optimistic
attention?
prevails over bad?
> Tolerant or liberal in thought or Broad‑minded
> Eager to place things in working Organised
opinion?
order?
> Practical, systematic? Businesslike
> Calm? Patient
> Serene, still, peaceful, undisturbed? Calm
> Genuinely able to enjoy working/ People-
> Skilled and able to…? Capable being with people? oriented
> Watchful, cautious, concerned for? Careful > Steadfast pursuit to an aim, refusing Persevering
to give up, applying continued effort?
> Adequately qualified, have ability Competent
in…? > Inclined or suited to useful action, Practical
rather than speculation?
> Trusting, fully assured, have belief Confident
and trust in yourself? > Good at making things? Productive
> With good moral understanding of Conscientious > Of practical views/policy, truth/ Realistic
right and wrong? detail, presenting people/scenes as
they are?
> Constant to same principles, not Consistent
changing? > Dependable? Reliable
> Able to work well with others? Cooperative > Able to supply what is needed, quick Resourceful
witted?
> Devoted to your aims and goals? Dedicated
> Capable of rational conduct, Responsible
> Described as able to be relied on? Dependable
trustworthy?
> Resolved on a course of action? Determined
> Able to turn easily or readily from Versatile
> Competent, capable, able to get Efficient one occupation/job to another,
results? changeable?

Checklist 2 – Transferable skills DO YOU / ARE YOU? TRANSFERABLE
SKILL
Ask yourself which transferable skills below match yours
> Tell others why you do certain Explain
and how they may be applied to the workplace. Use these things they way you do or why you
terms in your written applications, job interviews and think the way you do?
anytime you are discussing your skills with a
> Carry out many different Flexible
potential employer. responsibilities with very little
advanced notice?
DO YOU / ARE YOU? TRANSFERABLE
SKILL > Set goals for yourself to achieve Goal setting
and plan ways to achieve them?
> Able to learn a new task and/or Adapt to
work in a different area with situations > Deal effectively with complaints Handle
different co- workers? made by customers or other complaints
constructive criticism?
> Break a problem down to see what Analytical
is really going on? > Enjoy helping people solve their Helpful
problems?
> Put things together with your Assemble
hands? products > Look at things and make sense Interpretation
of them, figure out what makes
> Use a calculator, cash register or Calculate things work, why there is a
computer to answer numerical numbers problem, etc?
questions?
> Do new things and carry out new Learn quickly
> Speak and/or write well and get Communication responsibilities easily by watching
your ideas across to other easily? other or by following instructions?
> Always think about how others Considerate > Listen/pay attention to what Listen
may feel about things, especially others are saying, without
before you say or do things that daydreaming or forming judgment
may affect them? about them?
> Believe in and feel good about Confident > Help keep others’ spirits up and Motivate
yourself? encourage them to do their best? others
> Use your imagination to come up Creative > Keep track of items and how to Order goods/
with new ideas or to solve order them? supplies
problems?
> Arrange people/plan events/put Organised
> Make good judgments about what Decision making things in order so that they run
to do in a difficult situation, even smoothly?
when the supervisor is not
present? > Turn relevant equipment on and Operate
off as well as know how to use it equipment
> Assign tasks to others to Delegate safely and wisely?
complete?
> Think ahead about your day and Planning
> Counted on to do what you said Dependable keep problems/accidents from
you would do (ie show up for work happening?
on time, do your job duties well)?
> A nice person for others to talk to Pleasant
> Perform tasks in the fastest and Efficient and be with?
simplest ways that they can be
done? > Make sure that things are done Precise
accurately, correctly and exactly
> Have lots of energy to use at Energetic
work? > Write thorough and accurate Record data
notes/numbers?

DO YOU / ARE YOU? TRANSFERABLE Checklist 3 – Positive skill words
SKILL
for job applications
> Think of new, creative and Resourceful
different ways to do things when When writing documents for job applications including:
there are no obvious solutions
letters, resumes and key selection criteria - it is always
available?
handy to have a reference of suitable, positive words to
> Feel very confident and positive Self-assured use in highlighting your capabilities. Here are some words
about yourself and your abilities? which you can use to assist in reinforcing your skills to
> Friendly, patient and polite with Service employers:
customers and try your best to customers
accelerated catalogued despatched
service their needs/wants?
accomplished chaired determined
> Watch others to make sure that Supervise achieved characterised developed
everything is ok and/or that they acquired chosen as devised
are doing their jobs well? acted clarified differentiated
> Follow instructions well, ask Take instructions adapted classified directed
questions when you do not fully addressed closed discussed
understand something? administered coached disseminated
adopted co-authored distinguished
> Plan your time so that you don’t Time
forget to do things, you’re almost management advanced collaborated distributed
always/always on time and you advised collected diversified
know how to prioritise and give aided co-led diverted
yourself enough time to do the allocated compared documented
things? analysed conceived doubled
applied concentrated drafted
> Figure out what the problem is, Trouble-shoot
appointed conceptualised earned
why there is a problem or prevent
a problem? appraised conducted edited
approved configured educated
> Trusted to get the job done, to look Trustworthy arranged consolidated eliminated
after things or keep information assembled consulted employed
that is very important to other assigned contacted empowered
people?
assisted contained enabled
assured contemplated enacted
attained continued encouraged
attended controlled engineered
attuned to converted enhanced
audited co-ordinated enjoyed
authored copied enlarged
automated corrected enlisted
avoided correspond enrolled
awarded counselled ensured
balanced created equated
began critiqued established
believed curtailed evaluated
bought cut examined
broadened decreased exceeded
brought in/about delegated executed
budgeted demonstrated expanded
built departmentalised expedited
calculated designed experienced
experimental improvised mediated proposed restored studied
explained incorporated moderated protected restructured substituted
expressed increased modified provided re-styled suggested
extended indexed monitored publicised retained summarised
extracted indoctrinated motivated published retrieved supervised
facilitated influenced negotiated purchased reversed supported
familiarised informed nominated ran reviewed surpassed
fashioned initiated obtained raised revised surmounted
financed innovated opened re-arranged revitalised surveyed
fine-tuned inspected operated recognised saved switched
fixed inspired organised recognition scheduled synthesised
focused installed originated recommended schooled systemised
followed instigated overcame reconciled screened tabulated
forecast instituted overhauled recorded searched took part
formed instituted oversaw recruited secured taught
formulated instructed packaged rectified selected telephoned
founded integrated participated re-designed served as theorised
gained interviewed penetrated reduced set trained
generated introduced perfected referred settled transcribed
given invented performed refined shaped translated
grouped investigated permitted regulated shared travelled
guided invited persuaded rehabilitated skilled trimmed
handled issued pioneered related sold tripled
harmonised judged planned re-located solidified turned around
headed kept played remodelled solved undertook
held launched prepared renovated sorted upgraded
helped lectured presided over re-organised specified used
hired led prioritised repaired sponsored utilised
hosted liaised processed reported stimulated validated
identified lowered produced re-positioned stored verified
illustrated made programmed represented straightened voted
imagined maintained progressed researched streamlined won
implemented managed projected re-shaped strengthened worked
improved marketed promoted resolved structured wrote
Positive words list: Put the words into context:

Choose 6 words that make a Write a sentence using the word to highlight your individual skills
positive impression on you

Quick tips 18
Quick tip 1 – Employability skills examples
Think about ways you use these employability skills on a day to day basis and how you could
demonstrate these skills to an employer in your interview or in a conversation with an employer.
> The importance of communication skills > Being able to work as part of a team.
is increasing all the time. The ability to There are very few jobs that operate in
communicate clearly with customers, complete isolation. Being able to support and
employers and other staff is becoming more contribute positively to your colleagues and
important. For many of us, this can be a whole successfully work with a wide range of people
new challenge! Communication skills can also will be a great asset to you!
include things like: having good oral and Example from job advert:
listening skills, writing documents and
‘The ability to work with limited supervision
using technology in sharing or presenting
in a team environment to provide a customer
information.
focused service.’
Example from job advert:
‘Must possess good interpersonal and > Be aware of your personal attributes. Being
communication (verbal and written) skills.’ able to self-manage, take responsibility, show
initiative, learn quickly, have good planning
> Employers value staff who are good problem and organising skills – these are all positive
solvers. The ability to quickly attend to difficult attributes. If you have particular skills which
situations that arise and resolving those come easily to you, be
problems successfully, will most certainly aware of how useful
be a positive attribute you can take to these are in the
any workplace. Employers appreciate workplace and to
resourceful workers! potential employers!
Example from job advert: Example from job
‘Demonstrated effective problem solving and advert:
conflict resolution ability.’ ‘Highly motivated
self-starter who
> Being familiar with technology. Most jobs takes initiative
these days require staff to have some level of with minimal
skill in using technology. Try to keep up to date supervision.’
with training in these skills, especially if they
are important to the jobs you are seeking!
Example from job advert:
‘Demonstrated computing skills, including the
ability to learn and apply new applications.’

Quick tip 2 – Filling out hard “If you carry your Employment File with you,
copy forms and an employer or employment agency
wants you to fill out the application form
> Make sure you have the right form. This is not as silly as it
on the spot, you will have all the right
sounds. Some large businesses have several forms that
look the same but are for different purposes.
information and paperwork with you.
It helps to be prepared!”
> Read the form before doing anything. Check the back so
you don’t miss anything.
> Always have two or more forms. Do a practice run on your Quick tip 3 – Filling out printable
spare form. Do it in pencil so you can rub it out until it is
perfect. In other words, it contains no crossing out, is
application forms
nicely spaced, easy to read and contains no spelling
> You may need to email an employer your letter, resume
mistakes.
(sometimes selection criteria) and an application form.
> Copy the practice form onto the real form in blue or black Many government bodies use these.
biro. Do not use a pencil or red or green ink.
> These are printable forms generally attached to the
> Always print in BLOCK LETTERS unless the form advertisement, however you usually fill them out on your
requests handwriting. computer, save the file and then email to the employer
along with your other documents.
> Check to see you have answered every question and sign
the form. If any question does not concern you, write ‘not > Always make sure you keep a copy of this form with your
applicable’ or ‘N/A’ in the space provided. other application documents for that position.
> Check you have attached any other information that is > You need to type in all the personal details requested,
requested such as school reports, birth certificate, including the position you are applying for (and position
resume or references. Never send or give originals - only number, if applicable) - so have this information handy.
photocopies.
> Fill out the form using black text, uppercase and mark
> Check who to send the form to and when it is due. Always check boxes with an ‘X’ or tick. Use fonts such as Times
use a large enough envelope, write on the envelope New Roman, Arial, Calibri, Verdana. Try to match the font
carefully and attach the correct amount of postage. used in your letter and resume.
> Put your practice copy and company address or a > These forms may ask about criminal and medical history,
photocopy of the application form in your Employment compensation claims, citizenship status, references etc.
File (see page 21, step 3). This is your personal record. You will need to answer all mandatory sections.
> You should attempt to follow-up the employer by > There is usually a declaration to sign. You may use an
telephone if you have not had an answer after 10 days. electronic signature, however this is not advised. Type
Ask for the person by name. your name where requested. Most employers are happy
to receive these documents unsigned when emailed.
> If you are posting the form, or hand delivering – always

sign and date the declaration section.

Quick tip 4 – Contacting employers by phone
Some general tips:
> Firstly, call at a time where you will have no > Always keep a record of your call. For instance name
distractions. Ensure there is limited background noise – of the company, name of person you spoke to, any
turn off the radio or television. Maintain some privacy relevant details of the conversation and date of call for
if necessary (ie try not to call from your current place future reference.
of work).
> Be as clear in your speech as possible. Try to sound
> Be prepared with pen and paper to write down positive, bright, confident and relaxed. Avoid mumbling
important information they may give you. You may not and speaking too quickly.
have success with this employer, however they may be
able to provide further contacts to call. Alternately, you > Call the employer at a convenient time. For instance not
may be offered an interview and need to take down during lunch or dinner for hospitality jobs.
location details and names of people you will be meeting. > Always speak politely to administrative or other staff
> State clearly who you would like to speak with. who may answer the phone.
Be prepared to answer questions regarding what your
call is about.
> Have a list of relevant and informed questions you

wish to ask.
> Have your resume and other relevant information

(eg school reports, references, qualifications) handy.
> Try to be succinct in your queries and answers as

employers are often very busy people. Be prepared for
a short discussion, rather than a long one!
> Refer to basic points you have written down so you

remember to cover important information about your
skills and abilities relevant to the company and/or the
position. Know something about the job and what you
would be required to do.
> Be prepared to say why you want the position. Sounding

confident and positive about your skills and why you suit
the job will give the employer confidence in you.

Quick tip 5 – Online applications
> You will often be asked to complete an ‘online application > If you are applying for an advertised vacancy, you may be
form’ by entering text into database fields. This may vary requested to fill in fields with a maximum capacity word
in time taken to complete, so allow up to 60 minutes count. Sometimes you will need to cut and paste your
on average. letter or selection criteria into these fields. Do not be
alarmed! Just check the word limits comply on your .doc
> If there is no ability to save your application, always or .docx file and paste into the relevant section.
ensure you have sufficient time to complete the process.
> Always record your application number if you are given
> In some cases, however, you may save your work and edit one and print off any information as a record that your
at a later date. This is most often stated clearly on the information has been submitted. Keep this information in
site before you begin. Usually you will need to register your Employment File.
for this service, create a login and password.
> If you are concerned about the process or are unsure if
> Usually, you are able to attach a cover letter and /or your documents/application were submitted correctly,
resume. Documents are often required to be in Word .doc,
contact the employer.
PDF or RTF format, should be no larger than 2Mb and the
file name can only contain alphanumeric characters.
> Prior to starting any online application process, ensure

you have the following details available:
- dates and details of any courses, degrees, certificates

or diplomas you have;
- dates and details of any previous employment

experience;
- your current email address to allow confirmation that

your application has been received; and
- a list of current referees, both professional and

personal, with current contact details.
> As part of the online process you may be asked to

read the ‘Terms and Conditions’ of your application and
requested to answer some further questions and provide
details of your employment history.

Quick tip 6 – Writing letters
> Always type your letters, unless the employer has > Sign and date the letter.
requested a hand written one.
> Include a resume, references and school, TAFE or
> Be prepared to write a couple of draft copies and avoid university records with the letter. Keep a copy of your
using slang terms and abbreviations. letter in your Employment File.
> Address the letter to a specific person by name if > If emailing your application – see page 28 for tips.
possible, even if it isn’t advertised. Ring the company
> If posting your application, address the envelope to
and find out. Then make sure you spell the person’s
the same person you addressed the letter to and use a
name correctly!
large envelope. Use a hard folder and avoid folding
> Go through the advertisement and highlight all the key the documents.
words and skills they are asking for. Make sure you
> Place enough postage stamps on the larger envelope to
address how you meet each of these skills in your letter.
ensure it reaches the business on time!
> Keep it short, but explain how you fit the requirements
and why you want the position. Try to keep your letter to
one page only.
> Use words that give a positive impression (see page 82

for a list of positive action words).
> If you are applying for work that has not been advertised,
then ensure you have stated how your skills, experience,
qualifications and interest in their company would be an
asset to their company.
> Check that the letter is correctly set out and contains no
errors. If possible, ask someone to check the spelling and
punctuation and/or use spell check on your computer.
> To close the letter use: ‘Yours sincerely…’

Quick tip 7 – Resume writing
> Ensure your name or other personal information is on > Never handwrite a resume! (Unless requested.) It should
each page. Always include a header or footer to ensure always be typed and printed on clean A4 size paper,
your resume is easily identified from others. Include normally white.
page numbers.
> Contact your referees regularly. Check you still have
> Keep it concise and to the point. If an employer has to go their correct details and phone numbers. Also ensure it is
through hundreds of resumes, you do not want to hinder OK for you to list them as referee and advise them you
your chances of an interview by putting them off with an are looking for work.
untidy or difficult to read resume. A concise resume is
usually the most effective. > Between 1-4 pages long only. This may differ depending
on the nature of the vacancy and your experience,
> Appearance is just as important as content. Ensure however the vast majority of resumes are no more
there are no spelling errors and that your resume is than four pages long.
presented in a way that is easy to read and well organised.
> Use of font. If you are going to submit your resume

electronically by email, or if it is going to be scanned,
make sure it is in a basic font, like Times New Roman/
Arial/Calibri/Verdana/Tahoma. If you don’t have access
to a computer and a good printer at home, talk to your
local Workforce Development Centre or other agency
which can offer assistance.
> Avoid cluttering. Keep the paragraphs short and space

them out, make the headings clear and leave plenty of
visible space on each page.
> Modern resume styles often focus more on skills and

accomplishments than just past responsibilities and
tasks. Outline your current skills, future aspirations and
use positive skill words (see page 82).
> List the qualifications, skills and abilities you can offer
the potential employer. Emphasise the aspects of your
background and abilities that are likely to be attractive
to the employer and suitable to the position.
> Check over your resume. Be sure to look for errors in

spelling and grammar, check its readability and the
content. Get a friend to help you and always use your
computer’s grammar and spell checker.

Quick tip 8 – Selection criteria
> Check grammar and spelling. Make sure you get > Save your work to a computer disk; you can use it
someone to look over your application, it is sometimes later, with some changes, for other job applications.
difficult to have a clear and unbiased view of our
> Give yourself plenty of time to complete your
own work.
application. It is a good habit to complete applications
> Use each selection criterion as a heading and in stages, or at least a few days prior to the closing
remember to address all parts of the selection date. This allows you to take a break from your work
criteria. See our response to Criterion 3 and reassess some of your responses more clearly.
> Focus on key words in each criterion. For instance, > If you need further assistance contact your local
if you are addressing a criterion that requires you to Workforce Development Centre, Career Centre or
demonstrate your knowledge, then respond by writing Employment Service agency. Please refer to the list
HOW and WHERE you gained that knowledge. on page 73.
> Give concrete examples to support your claims.
> Be results-oriented wherever possible. Give examples

of times where you had success.
> Remember the SAO technique:
Situation: Where and when did you do it?
Action: What did you do and how did you do it?
Outcome: What was the result of your actions?
Some people also like the STAR technique: Situation,

Task, Action, Response. Either way, these are tools
to help you to demonstrate skills, abilities and
experience.
> If you don’t have the employment experience they

are asking for in a criterion, don’t leave it blank!
Still address the criterion, as shown in our example
Desirable Criterion 5.

Quick tip 9 – Interviews
> Arrive ten minutes early. Give yourself time to gather > If they haven’t asked, make sure you tell them WHY you
your thoughts and check your appearance. are interested in the job at the end of the interview.
> Introduce yourself politely. For example: “Good > When given the opportunity, ask job-related questions
afternoon. My name is Peter Brown and I have an that are not about salary or benefits.
appointment with Mrs Green at 2 o’clock”. The
> If you are offered the job on the spot - accept it there
receptionist will tell you where to wait. Thank the
and then. You can always turn it down later if you are
receptionist and wait quietly.
successful at another interview.
> Greet the interviewer(s) and introduce yourself, smile
> Thank them for the interview, remember even if you
and be ready to shake hands.
don’t get the job – a positive last impression will stay in
> Enter the interviewer’s office and wait to take the seat their mind and they may contact you in the future for
which is offered to you. another position.
> Maintain eye contact. This shows interest and

demonstrates confidence.
> Try to remain calm and not fiddle. No chewing gum.
> Answer questions honestly and politely. Consider your

answers carefully and speak clearly. Give brief, clear
answers to questions (not just “Yes” or “No”).
> Volunteer positive information only. Stress your GOOD

points: skills, qualities, experience – remember they
won’t know anything positive about you unless you tell
them. This is your opportunity to show that the skills,
interests and experience you have meet the
requirements of the job.
> It’s OK to pause, take a breath and THINK before

you answer.

Quick tip 10 – Interview questions
Commonly asked interview questions Questions to ask an employer
> Why would you like to work for our organisation? Prepare some questions you will ask the employer. It
Why should we employ you? creates a good impression and lets the employer know you
want to work for the company. Try to avoid questions about
> What made you choose this as your career?
money, you can find this out prior to your application or
> Where do you see yourself in 3-5 years time? when you are offered the position. Some questions you can
What are your long term career plans? ask employers are:
> What are your greatest strengths and weaknesses? > When would you like the person in this position to start?
> Tell us about an achievement you are particularly > Do you provide opportunities for further training or
proud of. professional development?
> Tell us about your previous employment. Have you had > What would be my career prospects?
any work experience in this type of work?
> Where and with whom would I be working?
> How would you say you deal with conflict? Give us
an example.
> When can you start?
> What aspects of this job interest you most?
> What do you consider your special skills and abilities are?
> What do you know about our company?
> Are you active in any clubs or community organisations?

What are your leisure activities/hobbies/interests?
> Which of your school subjects interested you most?
> Would you undertake further training if it was required

for this position?
> How do you cope with new situations/procedures?
> How do you feel about working as part of a team?
> Would you be prepared to work overtime or on weekends

if required?

This material is available on request
TITLE: Job Search Guide
in appropriate alternative formats.
ISBN: 978 7307 9845 3
For further information please contact:
© Department of Training and Workforce Development 2011
Career Centre
Reproduction of this work in whole or part for DTWD – Customer Service Centre
educational purposes, within an educational GPO Building
institution and on condition that it is not offered for Level 7, 3 Forrest Place
sale, is permitted by the Department of Training and T: 13 23 98 or 08 9224 6500
Workforce Development. E: career.centre@dtwd.wa.gov.au

ISBN–13 978–0730798453
9 780730 798453
Government of Western Australia

Department of Training
and Workforce Development
Career Centre

2015 Job Search Guide

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Job Search Guide

5  Be prepared and organised...it makes a 15 Where to go for further help 73

6  General information about applying for work 27 17 Checklists 79

7 Job searching online 31 18 Quick tips 85

JOB SEARCH GUIDE | 3

This Job Search Guide is brought to you by Career Centre

JOB SEARCH GUIDE | 5

6 | JOB SEARCH GUIDE

New opportunities are opening up and new directions are

Ten years ago, Facebook didn’t exist.

In decades past, it was common for people to have one

For many of us, this means more flexible working

With the development of the internet and home

JOB SEARCH GUIDE | 7

> The secret to remaining in the workforce is to be

> It takes a fair amount of self‑confidence to approach

These are just a few of the ways the world of work

8 | JOB SEARCH GUIDE

No matter what industry or occupation you

JOB SEARCH GUIDE | 9

Always have your goal in sight

10 | JOB SEARCH GUIDE

One of the most important things you must do before

JOB SEARCH GUIDE | 11

12 | JOB SEARCH GUIDE

Job title: Description: Skill type:

JOB SEARCH GUIDE | 13

Before starting to look for work, consider what kind of work

14 | JOB SEARCH GUIDE

As word processing on computers has replaced the

He liked the idea of having his own business working

With the home computer industry growing like it is,

JOB SEARCH GUIDE | 15

Not having any previous experience, she went fruit

This work helped her to decide one thing – she liked

Thinking about her other options, Tara

By targeting a high density housing suburb in

16 | JOB SEARCH GUIDE

Finding a job or searching for your place in the workforce is

Try not to leave job searching to the last minute

JOB SEARCH GUIDE | 17

> Narrowing the search area is helpful. Think in terms

> Remember to use your network of contacts.

18 | JOB SEARCH GUIDE

> Get your paperwork organised – resume, certificates,

> Identify the employers and areas you want to search.

> Record all important information, so you can remember

> The job search contact list on page 25 provides an

Your chances of success are greatly increased if you are

REMEMBER: “It is important to think

JOB SEARCH GUIDE | 19

Free email accounts are available from providers such

20 | JOB SEARCH GUIDE

Get Organised. Gather your supporting documents Prepare your resume.

JOB SEARCH GUIDE | 21

There are also agencies funded to assist people with

22 | JOB SEARCH GUIDE

JOB SEARCH GUIDE | 23

After you have selected a dozen or so, decide whether

24 | JOB SEARCH GUIDE

JOB SEARCH GUIDE | 25

Before doing anything, consider:

> Does the position match your skills and

JOB SEARCH GUIDE | 27

5 Be prepared and organised...it makes a 15 Where to go for further help 73

6 General information about applying for work 27 17 Checklists 79

7 Job searching online 31 18 Quick tips 85

Machine Operator/Labourer - Civil Construction Feb 2011 – current

Labourer – Civil Construction July 2010 – Jan 2011

Builder Offsider Apr 2006 – Jun 2010

Landscaper/Labourer Jan 2002 – Mar 2006

CURRICULUM VITAE | BRAD COOPER PAGE 2 OF 2