Flight Attendant Interview Guide and Directory - Inglês Aviação

25/8/2014 Flight Attendant Interview Guide and Directory | Inglês Aviação
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Flight Attendant Interview Guide and

Directory
*This extensive information guide was compiled by Global Aviation English. If you wish to
use or reproduce it, please contact us before. Should there be any information that is wrong,
kindly inform us of that.
Chapter 1: Flight Attendant Careers
Chapter 2: Applying for a Job

Chapter 3: Participating in the interview
Chapter 4: Airline Directory
www.globalaviationenglish.com
____________________________________________________________________________________________________________________
Chapter 1: Flight Attendant Careers
http://inglesaviacao.com/flight-attendant-interview-guide-and-directory/ 1/49
· Section 1 – What is being a flight attendant all about?
The career of flight attendant is a calling for many people. The excitement of travel mixed
with the ability to help others is an opportunity many people seek in their career paths.
Flight attendants' primary responsibility is to make sure safety regulations on airplanes are
followed. They also do what they can to make sure passengers are comfortable during their
flights. It takes a special kind of person to do this work. This is why many airlines prefer to
hire flight attendants who have experience working with the public.
While a high school diploma is the minimum requirement for those who want to work as
flight attendants, many employers prefer to hire job candidates who have a college degree.
Candidates who have taken flight attendant training courses have the best chance of getting
hired. In addition to previous training, all newly hired flight attendants usually receive three
to eight weeks of formal training from their employers.
· Other Requirements:
Those who want to work as flight attendants usually must be at least 18 to 21 years old.
Work with an international airline requires that you have the ability to speak a foreign
language. There are also height requirements as flight attendants must be able to reach
overhead bins. Vision must be correctable to 20/30 or better. In the United States, the
Federal Aviation Administration (FAA) requires that airlines do a thorough background
check of all new hires.
· Advancement Opportunities:
Once formal training is completed, new flight attendants are placed on reserve status where
they could remain for at least one year, but as many as five to 10 years. This means they
work when called upon to fill in for absent or vacationing flight attendants or on extra
flights. After being on reserve status, flight attendants bid for regular assignments, and
generally get their choices based on seniority. Because flight attendants remain in their jobs
for a longer period than in the past, advancement takes more time.
· Job Outlook:
Employment of flight attendants is expected to grow about as fast as the average for all
occupations through the year 2018. There is a lot of competition for jobs as there are more
job candidates than there are positions available. For this reason, we have developed this
book. It will guide you through some of the necessary steps to help reach your career goals.
Section 2 – A Day in a Flight Attendant's Life:
On a typical day a flight attendant will:
· get briefed by the captain on emergency evacuation procedures, coordination of the

crew, the length of the flight, expected weather conditions, and special issues having to do
with passengers;
· make sure that first-aid kits and other emergency equipment are aboard and in
working order;
· assess the passenger cabin to make sure there are adequate supplies of food,
beverages, and blankets;
· greet passengers as they enter the plane, check their tickets, and tell them where to
store their coats and carry-on bags ;
· instruct passengers in the use of emergency equipment;
· check to see that passengers' seat belts are fastened, seats are in the upright position,
and bags are properly stowed prior to takeoff;
· help passengers in the event of an emergency;
· reassure passengers in the event of turbulence;
· direct passengers if they must evacuate the plane if there is an emergency landing;
· answer questions about the flight;
· distribute blankets, pillows, and reading material;
· distribute beverages, snacks, and sometimes heat and serve meals;
· help those needing assistance, e.g. small children, or elderly or disabled passengers;
· administer first aid to ill patients;
· take inventory of headsets, alcoholic beverages, and money collected prior to landing;
· report passengers' medical problems, lost and found articles, and condition of cabin
equipment;
· sometimes, if in a supervisory position, oversee the work of the other attendants

aboard the aircraft;
_________________________________________________________________________________________________________________
Chapter 2: Applying for a Job
Ø Section 1 – Choosing the Right Company
The very first step of applying for a job is to determine what company you would like to
work for. There may be some obvious choices but it its best to examine several factors to
determine if a particular airline is suited for you. Chapter 4 of this guidebook provides an
extensive list of international carriers to study. When you examine an airline for employment
possibilities, be sure to consider the following:
1. Location: Where is the airline based? Does that country pose any security threats or
immigration problems? In addition: Are you willing to live that far away from your
home country?
2. Economic stability: While no airline is immune from bankruptcy, some carriers are
more economically stable than others. You may think the larger airlines are in better
financial condition, but that is not always the case.
3. Union or non-union: Do you prefer to work for an airline where its employees are
represented by a union? Would you rather not be involved with a union? In either case,
you should research to see if the flight attendants at the carrier have representation or
not.
4. Route structure: One major factor you may want to keep in mind is the route structure of
each airline you consider as a potential employer. How far is each typical leg? How
many bases does the airline operate? These are all factors in determining how many
days you can expect on a typical trip. Do you prefer to stay home more often? If so,
you might prefer to fly for a small, regional operator. If you prefer longer trips, with
more days out working, then larger airlines with complex route structures are for you.
5. Fleet composition and size: Flight attendants enjoy exciting careers and part of the
excitement comes from the opportunity to fly in different aircraft. This may be easier in
some airlines compared to others. When looking at where to apply, consider how many
aircraft types are flown by the airline. Are you the kind of person that would enjoy
transitioning from one type to another or would you simply prefer to remain with one
kind of jet? Depending on your answer, a large carrier with a varied fleet might be the
best choice to submit an application. Perhaps you would rather fly with a small
company with only one kind of aircraft. That is fine as long as you consider there won’t
be much room for change.
6. Opportunity for Advancement: In addition to transitioning from one aircraft type to
another, you may also have aspirations to advance upward through an airline’s
corporate structure. For example, many flight attendants chose to transition into other
related positions such as training instructors. Others prefer to g into management
positions such as in-flight operation supervisors. In either case, this career move
allows someone to maintain their connection to the operational aspect of their job
while also enjoying a new change of pace, and hopefully, a higher salary.
Section 2 – Resumes & Cover Letters
Ø 2A – Resumes
Applying for a job is a multi-step process that includes submitting several items of
paperwork. Certificates, educational transcripts and references are some samples of things
that you will need to show the prospective employer. However, the most important
paperwork you will likely offer is your resume because this is what will permit you to move
(or not) to the next level of the hiring process: the job interview.
So, what is a resume?
A resume is one of the most important documents of your professional career. Simply put,
the resume can be described as a brief document that highlights academic qualifications,
professional experience/expertise and any other information regarding the profession and
professional life of a person. In essence, the resume can be considered as your
representation in the corporate world.
Ø 2A.1- The challenge of writing a good resume
Writing a resume that summarizes effectively experience, skills and competencies is

challenging for many people. So, many job seekers look for help from outside sources. The
following are some tips that will help you format a resume to represent you in the best way
possible.
Tip: Remember The Focus!
A good resume will effectively promote you. It will present you in the best possible way for
getting the employers interest in you so they invite you to the job interview. A good resume
not only reviews previous/current jobs but focuses on YOU, and how you performed and
what you accomplished in those jobs. Therefore, a good resume is a targeted one. It is a
document which highlights those accomplishments that are most relevant to the kind of jobs
you apply for – It will somehow predict how you might perform in that desired future job.
A good resume is piece of paper that takes 10-30 seconds to read and effectively helps you
land a job interview. That’s it. That is the amount of time you get to make an impression. It
is a marketing tool – not a personnel document. A resume that focuses on the future and your
past achievement/accomplishments (not on job descriptions) will motivate an employer to
meet with you.
Here is an example of a typical resume:
Flight Attendant Resume Example

Last Name, First Name
Address, Zip
Phone No., Mobile, Fax, Email Address
Flight Attendant Resume Objective Statement

I am a flight attendant looking for a job in airlines, where I can utilize my skills to manage
all the in-flight activities and procedures, right from flight facilities to taking care of the
passengers.
Professional Experience
Flight attendant
[Company details], [Location] 2002 – present
Responsibilities
Sorted confusions and queries of passengers in regards to flights, routes and services
· Informed passengers about any possible delays and disturbances
Helped passengers in locating as well as placing their luggage in a flight

Directed the passengers to find their allocated seats while entering the flight
Ensured the timely availability of reading materials, blankets and meals for the
passengers
Educated passengers and assisted them with using seat belts and oxygen masks etc
Paid special attention and care to passengers who are handicapped or with other
medical problems
Assisted and prepared the passengers for complications during landing and take off
Helped customers during process of emergency landing and evacuations
Assured passenger safety and security during emergencies or turbulences Acted as a
communication link between the pilot and the passengers
Key Skills, Core Competencies & Strengths
Effective communication skills, oral and written

Energetic, adaptable and flexible
Motivated to listen and learn
High attention to detail
Agile – quick to respond to problems, Problem solving talent
Good presentation skills
Education & Qualifications
High school Diploma

Certification by FAA(Federal Aviation Administration)
Graduate Degree
Diploma in Foreign Language
Ø 2B – Cover Letters
You may have noticed that our discussion of cover letters comes after the section on
resumes. That is intentional since it is often suggested that cover letters be written after a
resume is made. Why? Because a cover letter is a tool designed to attract the reader to your
resume. Don't ever send a resume without a cover letter.
1. The Purpose of a Cover Letter
So, what should your cover letter do for you? Simply put; it should answer the question –
Why should I hire you? It should grab the employer’s attention and point out why you,
above all other applicants, you should be contacted for a personal interview. The cover
letter will be seen first. Therefore, it must be very well written and targeted to that
employer.
2. How to Craft An Effective Cover Letter
All cover letters should explain why you are sending a resume. Don't make the reader guess
what you are asking for. Be specific. Tell specifically how you learned about the position or
the organization — a flyer posted in your department, a web site, a family friend who works
at the organization. It is appropriate to mention the name of someone who suggested that you
write.
Convince the reader to look at your resume. Call attention to elements of your background
— education, leadership, experience — that are relevant to a position you are seeking. Be
as specific as possible, using examples. It is also important that you reflect your attitude,
personality, motivation, enthusiasm, and communication skills.
In addition, provide or refer to any information specifically requested in a job advertisement

that might not be covered in your resume, such as availability date, or reference to an
attached writing sample.
Finally, indicate what you will do to follow-up with the hiring department. In a letter of
application — applying for an advertised opening — applicants often say something like "I
look forward to hearing from you." However, if you have further contact info (e.g. phone
number) and if the employer hasn't said "no phone calls," it's better to take the initiative to
follow-up, saying something like, "I will contact you in the next two weeks to see if you
require any additional information regarding my qualifications."
In a letter of inquiry — asking about the possibility of an opening — don't assume the
employer will contact you. You should say something like, "I will contact you in two weeks
to learn more about upcoming employment opportunities with (name of organization)." Then
mark your calendar to make the call.
3. Page margins, font style and size
For hard copy, left and right page margins of one to 1.5 inches generally look good. You can
adjust your margins to balance how your document looks on the page. Use a font style that is
simple, clear and commonplace, such as Times New Roman, Arial or Calibri. Font SIZES
from 10-12 points generally look appropriate. Keep in mind that different font styles in the
same point size are not the same size. A 12-point Arial is larger than a 12-point Times New
Roman. If you are having trouble fitting a document on one page, sometimes a slight margin
and/or font adjustment can be the solution.
Serif or sans serif? Sans (without) serif fonts are those like Arial and Calibri that don't have
the small finishing strokes on the ends of each letter. There is a great deal of research and
debate on the pros and cons of each. Short story: use what you like, within reason; note what
employers use; generally sans serif fonts are used for on-monitor reading and serif fonts are
used for lengthy print items (like books); serif fonts may be considered more formal. Test:
ask someone to look at a document for five seconds; take away the document; ask the person
what font was on the document; see if s/he even noticed the style. A too-small or too-large
font gets noticed, as does a strange style.
Should your resume and cover letter font style and size match? It can be a nice touch to look
polished. But it's also possible to have polished documents that are not in matching fonts. A
significant difference in style and size might be noticed. Remember that you can have your
documents reviewed through advising, and that might be a fine-tuning question you ask.
Here are some tips to make your cover letter professional:
· Research the company and the specifics about the position so you can tailor your
letter to the needs of the organization.
· Avoid using too many sentences that start with "I" or writing in the passive voice (ex.
"This experience enabled me to…" or "Through my internship, I was responsible for…");
instead, make yourself the subject of each sentence and use active descriptions (ex., "In this
internship, I demonstrated sound judgment and problem-solving skills on a daily basis.").
· Do not use contractions (I'd, didn't, it's).
· Spelling, grammar, or punctuation mistakes are out of the question! Cover letters are a
reflection of your writing skills, so make each cover letter an example of your best work.
· Be sure to sign your letters. (Black ink is suggested)
· Keep your letter short and simple (one page maximum). This is not the time to tell
your whole life's story.
· Have an outside career specialist or human resources expert review your cover letter.
· Use good quality paper that matches your resume paper and envelopes.
4. Putting It All Together
Now, let’s put some of these elements into a functional format as shown below:
YOUR ADDRESS (Do not put your name here)
TODAY'S DATE
Mr./Ms. EMPLOYER'S NAME (If you don't have one, get one!)
TITLE
COMPANY'S NAME
ADDRESS
DEAR Mr./Ms. EMPLOYER:
FIRST PARAGRAPH: This is the "why I'm writing to you" paragraph which immediately
tells the employer the position you want to be considered for. This is short – usually 2-3
sentences. Points to cover:
· Why you are writing and which position you are applying for.
· How you heard about the position is irrelevant unless it is a mutual contact or
recruiting program. Do not write, "I learned of this opportunity through the Career Services
Office."
· Show from your research why you are interested in this position or organization. The
goal is to make a connection – do this Briefly and Specifically or leave it out; sweeping
statements will not work.
SECOND PARAGRAPH: This is the "why I'm qualified" paragraph. Highlight some of your
most relevant experiences and qualities as they relate to the position for which you are
applying. Choose 2 – 3 points you want to make about; specific
experiences/accomplishments or about general qualities you have exhibited, and provide
specific examples to support those points. This paragraph will change according to the
job/employer for which you are applying. This is usually the longest paragraph of the letter.
You may break this paragraph into two if it looks too lengthy or if your points work best in
separate paragraphs. Points to remember:
· The first sentence should be a hard-hitting opener. It is a quick introduction, which is

accomplishment-oriented and directed at the skills and qualifications needed for the
job/industry.
· The body of the paragraph should provide evidence to back up what you've just
claimed. Cite specific jobs/internships/activities/projects and accomplishments associated
with those experiences. Use your resume to come up with some specifics, but NEVER
reiterate passages from your resume word for word. Discuss why what you did is to the
employer- relate the facts to the job. Strong examples are important!
· The final sentence is a summary of what you've discussed above. It's a good idea to
mention the position title and company name to bring the reader back to the specific job in
question.
FINAL PARAGRAPH: This is a short 2-4 sentence paragraph. You should refer to the
enclosed resume, request an interview and let the reader know what will happen next
(Contact them within specific period of time unless it is a recruiting program). It is vital that
you thank the reader for his/her time and consideration.
Sincerely,
Your Signature
Your Name
Enclosure(s)
_________________________________________________________________________________________________________________
Chapter 3: Participating in the interview
v Section 1 – Preparing for an Interview
While many of us may not think of job interviews as a presentation, it may be the most
important first presentation we ever make. It may also be the most critical. With a job
interview we are there to "sell ourselves" not just ideas. First impressions are extremely
important and like presentations we should properly prepare ourselves for the interview.
Remember: The interview is an exercise is finding out whether the person is actually fit for
an airline flight attendant job.
Below are the 5 stages recommended to follow when preparing for your interview:
Preparation - Learn as much about the company as you can before your interview. Find out
what they do, what they make, what kind of services they provide and determine if your
skills can fit with what they do. Determine what you can offer the company. Arrange and
confirm the time for your interview. Make sure you arrive early. Don't be late. Ask for
directions when you confirm your appointment, if needed. Make a list of what questions you
may want to ask them. More importantly, make a list of those questions you anticipate they
might ask you and decide how you will answer these questions. You then are prepared how
to answer them.
Introduction – Make sure your initial non-verbal contact is positive. For example, smile
when you first see the person interviewing you. Have a firm handshake and establish good
eye contact when talking. You be the one to start off the conversation. Go prepared with
your list of specific questions to ask them about the job and the company. Don't forget to
bring the questions with you.
Presentation - When asked questions always listen to their questions carefully. If you don't
understand any question, ask them to clarify the question. If you do not know the answer to
the question be honest and say so but do offer to get back to them with the answer later and
DO GET back to them.
Obtain Information for Yourself – Remember, this job interview is for your benefit also.
Ask questions about the actual job requirements, benefits and type of work that you will be
expected to do. Determine if the job will fit in with your educational background and career
goals. (Have you written down your career goals?). Be prepared to take notes during the
interview. This "shows" you came prep(ared. Write down all the names of the people you
meet and their position. Name tags for a leg up networking in. Be active in the interview
process. Don't just sit there
The Final Stage – Write down all the reasons for the company to hire you. Ask if your
background matches what the company is looking for. Ask if they are interviewing other
people for the same position and when can you expect a decision. Ask if the interviewer
wants you to call later for an update. Also, ask how long it will take before they will make a
decision. Don't forget to follow up with a phone call or a thank you note. Clearly tell them
you are interested if you are BEFORE you leave the interview.
v Section 2- Presenting Yourself Correctly
A job interview is a process where almost every aspect of a person is gone through
minutely. Therefore, one should be completely presentable and ready while at an interview.
One of the items you should cover during you job interview preparations is knowing how to
dress for a job interview. Most of the interview is over at the first glance that the
interviewer has on the interviewee. Therefore, the interview clothing sense and interview
dress code make a lot of difference in making or breaking the interview. Here are some tips
on how to dress for an interview.
v Design and Sense:
To be very frank, make sure that your clothes do not shout out anything about you to the
interviewer. This is something that you might want to have communicated or not. The clothes
should not be gaudy or so striking to take anything away from the conversation. After all, it
is a conversation that would apparently decide a long stint of your life.
Colors: Make sure that you do not wear any clothes that have a color that becomes a
conversation starter even before the interviewer gets a chance to meet you. The best
corporate colors are something that do not call too much attention on yourselves, preferably
light shades. Also, one should avoid wearing block colors, because block colors are
synonymous with employees at the lower rungs.
Interview dress code for women: Women should ensure that their clothes are not too
skimpy and that they do not show more than necessary of their cleavage or is too tight for
being genuine corporate wear. For women, sharply cut business suits or a business shirt
with sharp skirts is one of the best ways to come across as a professional and serious
individual. While keeping hair au natural is one of the best ideas, if you do have to color
your hair, keep in mind the corporate mindset, which would frown upon red or green or any
other color that seems out of place in a corporate environment.
Interview dress code for men: Men can never go wrong with white or similar shade shirts,
black pants and ties. Other than that, men can use any design that does not disturb the
conversation. If the interview is in a semi casual environment where you can wear jeans,
make sure that the jeans are classic denim. The color or the design of the denim does not
come out like fake or unnatural.
Facing an interview requires considering some aspects; among these aspects is the job
interview dressing. Therefore, there are some do’s/don’ts when it comes to the question –
how to dress for a job interview. You should avoid some common mistakes of an interview
dress code in order to “sell” yourself and to be placed in a better position as a candidate.
v Section 3 – The Interview Process
3a – General Stages of an Interview
There are general stages of any job interview. Below are descriptions of some the typical
stages.
Introductions
The common exchange of names, small talk, casual questions as you are escorted to the
place of the interview is your first chance to impress. Topics may include weather, traffic,
hobbies, etc., designed to make you more at ease/relaxed.
Broad Questions and Answers
The interviewer will begin to ask you questions about yourself, your education, your past
work experience, other items on your resume, your interests and goals. You may also be
asked questions about the organization and the job position. Questions may include: “Tell
me about yourself,” “Why did you choose your major area of study?” “What are some of
your extracurricular interests?”
Position Related Questions
The interviewer concentrates more on the details of the job and the company and how you
might fit in. You will be able to discuss how your experiences and qualifications fit the
requirements of the job. These questions require the most preparation in advance and
include: “What types of contributions do you see yourself making tot his company?”, “How
has your experience and education prepared you for this position?”. You should ask pointed
questions about the job and company based on your previous research. In addition to skills
and qualifications, the interviewer will be looking for signs of your work ethic and your
values.
Conclusion
The interviewer will summarize what has been said and clarify any questions you may
have. This is when you need to reiterate your interest in this company and position and
stress again how you are uniquely qualified for the job. The interviewer should explain the
next steps in the recruiting process and how and when the next contact with you will be
made. If the interviewer doesn't do this, ask them for the information before you leave. Ask
for a business card so you can send a thank you note with correct spellings and address.
Don't discuss salary or benefits unless the interviewer initiates it. These will be discussed
when you are definitely being considered for the job or when an offer is made.
3b – Interview questions with suggested answers
In addition to choosing the right clothes to wear, it is extremely helpful to prepare for
questions which might be asked during the interview. This important step will ensure that
you have a much better presentation than if you had not prepared beforehand. There are
some questions that will surely be asked and other that may be highly probable.
Some of the questions you may be asked in a flight interview include but are not limited to:
Ø Tell us about yourself?
This is one of the first and general questions that are asked during any interview, and the
same goes for an airline attendant interview. However, these, and several such seemingly
innocent questions are actually aimed at whether you have the natural abilities that make the
job simple and likeable.
When you are asked such a question during your flight attendant interview, you should make
it a point to bring to the interviewer’s attention that you can handle stress, and that you are
generally a social person who likes to be around people. These two traits are the most
important traits in an airline flight interview. Unfortunately, it is quite difficult for a person
to gain these traits later in their lives for professional reasons.
Once these questions are asked, along with the other general questions like educational
qualifications, etc, the interviewer would be more interested in finding out whether you can
look after the day to day activities that are part and parcel of a flight attendant’s life.
Ø There is a dispute between two passengers regarding the seats. How would you
handle it?
In addition to the important role as safety officer, a flight attendant is a hostess, and the first
responsibility of a hostess is to ensure that there are no unpleasant events during the flight.
Disputes such as these are right on top of the list of undesired in-flight incidents.
Therefore, the first step that a flight attendant is to do is to calm down the situation and
create a sense of helpfulness of authority in the situation – whichever would be better. Then,
finding out what the problem is, the best way out is to find out an amicable solution to the
matter. If no amicable solution is found, the best way is to bring the entire situation to the
notice of a superior, which would ensure a quick and logical solution to the problem.
Ø You see one of the passengers being deliberately rude to your fellow flight attendant.
How would you solve this?
This is one of the most common problems that flight attendants face during their jobs. Most
often than not, the people who cause such problems are harmless creatures who intend to
creating problems just because they are in a position to do so.
The best way to solve these problems is by dealing with them in a soft, yet strict demeanor,
which would not only make the mischief monger uneasy, but also create a sense of relief
amongst the other passengers.
Ø You are a flight attendant, and the plane has less entertainment resources than
previously planned, what would you do?
First off, my reaction to this situation would depend on as to when I come to know of this. If
I find this out before the takeoff and I can calculate that the time taken to solve this situation
would be abysmal, I would inform my superiors immediately so that the relevant resources
can be put in.
If I have found this situation after takeoff, I would first look at whether some people have
taken these resources. Once I have recognized these, I would politely inform them of the
situation, and request these entertainment resources.
Ø Other questions that may be asked are:
1. Why did you decide to be a flight attendant?
2. What are your career goals and future plans? How long do you plan to work here?
3. What do you think and how much do you know about the flight attendant job? What do
you know about us (airline)?
4. Do you have any experience in customer service jobs?
5. Why should we hire you? What are your qualifications for this job?
6. What are the advantages and disadvantages of the flight attendant job?
7. How would you handle a situation in which an annoying passenger breaks the basic
flight rules such as seat belt etc.?
8. Describe a stressful situation in which you have to use your communication skills or
problem solving skills. How did you handle the situation and what were the results?
v Section 6 – English Proficiency
Excellent language and communication skills are essential. Applicants must use good
grammar and speak clearly with a pleasant voice. Often during the interview process,
applicants are asked to demonstrate basic abilities. Languages spoken will vary depending
on the company. US airlines require that you speak English fluently. In addition, applicants
who desire to fly internationally generally must be fluent in a foreign language Some of the
other languages you might use include (but are not limited to): English, French, German,
Spanish, Cantonese, Hindi, Chinese, and Japanese. Bilingual applicants are desired and,
may help increase chances of initial employment with domestic carriers, and may be
required by some airlines.
_________________________________________________________________________________________________________________
Chapter 4 – Airline Directory
Africa
Air Namibia
Namibia
ICAO (Airline) Code: NMB
Website: www.airnamibia.com
Alliance: None
Hubs: WDH
Air Namibia is the national airline of the Republic of Namibia in southern Africa, based in
the capital city of Windhoek. It operates scheduled domestic, regional, and international
passenger and freight services. Its international hub is Windhoek Hosea Kutako International
Airport with a domestic services hub at the smaller Windhoek Eros Airport.
EgyptAir
Egypt
ICAO (Airline) Code: MSR
Website: www.egyptair.com.eg
Alliance: Star Alliance
Hubs: CAI
EgyptAir is the flag carrier airline of Egypt and is wholly owned by the Egyptian
government. The airline is based at Cairo International Airport, its main hub, operating
scheduled passenger and freight services to more than 75 destinations in the Middle East,
Europe, Africa, Asia, and the Americas. An extensive network of domestic services is
focused on Cairo, Egypt's capital. EgyptAir is Africa's largest airline, joining Star Alliance
on 11 July 2008.
El Al Israel Airlines
Israel
ICAO (Airline) Code: ELY
Website: www.elal.co.il
Alliance: None
Hubs: TLV
El Al Israel Airlinesis the flag carrier airline of Israel. It operates scheduled domestic and
international services and cargo flights to Europe, North America, South America, Africa
and Asia from its main base in Ben Gurion International Airport. As of 2010, it operated an
all-Boeing fleet of 40 aircraft, ranging from the 737-700 to the 747-400, including one 747-
400F and two 747-200F operated by El Al Cargo. Its head office is located on the grounds
of Ben Gurion International Airport.Since its inaugural flight from Geneva to Tel Aviv in
September 1948 the airline has grown to serve 48 destinations on five continents.
Emirates Airline
United Arab Emirates
ICAO (Airline) Code: UAE
Website: www.emirates.com
Alliance: None
Hubs: DXB
Emirates is the national airline of Dubai, United Arab Emirates. It is owned by The Emirates
Group and is considered the largest airline in the Middle East. emirates operates over 2,400
passenger flights per week from its hub at Dubai International Airport Terminal 3, to 105
cities in 62 countries across six continents. The company also operates three of the ten
world's longest non-stop commercial flights from Dubai to Los Angeles, San Francisco and
Houston. Emirates is a subsidiary of The Emirates Group, which has over 50,000
employees, and is wholly-owned by the Government of Dubai directly under the Investment
Corporation of Dubai. Cargo activities are undertaken by the Emirates Group's Emirates
SkyCargo division.
Gulf Air
Bahrain
ICAO (Airline) Code: GFA
Website: www.gulfairco.com
Alliance: None
Hubs: BAH
Gulf Air is the national carrier for the Kingdom of Bahrain and the Sultanate of Oman. The
airline operates a fleet of 34 aircraft on scheduled services to 45 destinations in 28
countries Africa, Asia, Australia, Europe and the Middle East. Gulf Air's hubs are Bahrain
International Airport (BAH) and Seeb International Airport (MCT). The airline is part of the
Oneworld global explorer fare. It has extensive codeshare agreements with other airlines
and special partnerships with Jet Airways and Oman Air's Frequent Flyer Programs. The
trademark phrase is 'Colour Your Sky', and the company's logo features a golden falcon.
Pakistan International Airlines
Pakistan
ICAO (Airline) Code: PIA
Website: www.piac.com.pk
Alliance: None
Hubs: ISB
Pakistan International Airlines Corporation, commonly known as PIA, is the flag carrier
airline of Pakistan. The airline, with its head office on the grounds of Jinnah International
Airport in Karachi, is one of the most recognisable airlines in Asia and operates scheduled
services to 24 domestic destinations and 39 international destinations in 25 countries across
Asia, Europe and North America. Its main bases are at Karachi, Lahore and
Islamabad/Rawalpindi. PIA has been ranked as a 3-star airline by Skytrax, the world's
official airline and airport reviewer.
The airline's secondary bases include Peshawar, Faisalabad, Quetta, Sialkot and Multan,
from which it connects the metropolitan cities with the main bases, the Middle East and the
Far East. The airline is owned by the Government of Pakistan (87%) and other shareholders
(13%). It employed 18,043 people as of May 2008.
Qatar Airways
Qatar
ICAO (Airline) Code: QTR
Website: www.qatarairways.com
Alliance: None
Hubs: DOH
Qatar Airways Company Q.C.S.C., operating as Qatar Airways, is the flag carrier of Qatar.
Headquartered in the Qatar Airways Tower in Doha, it operates a hub-and-spoke network,
linking over 95 international destinations from its base in Doha, using a fleet of 96 aircraft.
It is one of only six airlines awarded 5-star rating by Skytrax along with Cathay Pacific,
Asiana Airlines, Malaysia Airlines, Singapore Airlines and Kingfisher Airlines. Qatar
Airways operates services across Africa, Central Asia, Europe, Far East, Indian
subcontinent, Middle East, North America, South America and Oceania. Qatar Airways is
currently undergoing a major expansion and is one of the fastest growing airlines in the
world. The airline also operates one of the youngest fleets in the world (an average of less
than 4.1 years). The airline employs more than 15,000 people. 10,000 employees work for
the airline directly while the other 5,000 work in the airline's subsidiaries.
Royal Jordanian Airlines
Jordan
ICAO (Airline) Code: RJA
Website: www.rja.com.jo
Alliance: None
Hubs: AMM
Royal Jordanian Airlines is an airline with its head office in Amman, Jordan, operating
scheduled international services over four continents from its main base at Queen Alia
International Airport at Amman (AMM) Jordan. Royal Jordanian (RJ) is a member of the
Arab Air Carriers Organization and of Oneworld, a global airline alliance. Royal Jordanian
won the Centre for Asia Pacific Aviation award for "Airline Turnaround of the Year 2006"
on 9 November 2006. The airline operates over 500 flights per week, with at least 110 daily
departures.
Saudi Arabian Airlines
Saudi Arabia
ICAO (Airline) Code: SVA
Website: www.saudiairlines.com
Alliance: None
Hubs: JED
Saudi Arabian Airlines is the flag carrier airline of Saudi Arabia, based in Jeddah. It
operates domestic and international scheduled flights to over 90 destinations in the Middle
East, Africa, Asia, Europe and North America. Domestic and international charter flights
are operated, mostly during Ramadan and the Hajj season.
The airline's main operational base is at Jeddah-King Abdulaziz International Airport

(JED). Other major hubs are Riyadh-King Khalid International Airport (RUH), and
Dammam-King Fahd International Airport (DMM). The new Dammam airport was opened
for commercial use on 28 November 1999. Dhahran International Airport in use until then,
has reverted to being used as a military base.
Saudi Arabian Airlines is a member of the Arab Air Carriers Organization. The airline used
to be the largest carrier in the region, but because of the growth of other airports and airlines
has become the second largest in 2006, behind Emirates.
South African Airways
South Africa
ICAO (Airline) Code: SAA
Website: www.flysaa.com
Hubs: JNB, CPT
South African Airways (SAA), is the national flag carrier and largest airline of Republic of
South Africa, with headquarters in Airways Park on the grounds of OR Tambo International
Airport in Kempton Park, Ekurhuleni, Gauteng. The airline flies to 36 destinations
worldwide from its hub at or Tambo International Airport, using a fleet of 59 aircraft. The
airline is ranked as a 4-star airline by the independent research consultancy firm Skytrax.
At the end of 2010, SAA permanently phased out the two Boeing 747-400s, which were
temporarily re-introduced in late 2008. The 747-400s, which had been important to the
airline's long-haul route structure, were initially retired in 2007 as part of the company's
restructuring plan. This was expected to save it $60 million during the fiscal year ending
March 2009. The fleet of Jumbo Jets was the backbone of South Africa–U.K. services.
When the aircraft re-entered service, they served flights to Lagos and Luanda. SAA's Airbus
A340-600s are the 747's replacement.
Asia
Air China
China
ICAO (Airline) Code: CCA
Website: www.airchina.com.cn/en/
Alliance: None
Hubs: PEK
Air China is the People's Republic of China's state owned and second-largest commercial
airline and is based in Beijing. It is the flag carrier and the only airline to fly the PRC
national flag on its entire fleet. Its logo is a phoenix in the form of the abbreviation VIP. Its
main base is Beijing Capital International Airport.
Air India
India
ICAO (Airline) Code: AIC
Website: www.airindia.com/
Alliance: None
Hubs: DEL, BOM, MAA
Air India is the largest international airline in India and the national flag carrier of India
with a worldwide network of passenger and cargo services. It is one of the two state-owned
airlines in the country, the other being Indian Airlines.Its main bases are Chhatrapati Shivaji
International Airport, Mumbai and Indira Gandhi International Airport, New Delhi with
hubs at Chennai International Airport. The airline connects 95 destinations around the
world, including 12 gateways in India with Air India Express, which is a fully-owned
subsidiary of Air India.
All Nippon Airways (ANA)
Japan
ICAO (Airline) Code: ANA
Website: www.ana.co.jp/eng
Hubs: NRT, HND, KIX
All Nippon Airways Co., Ltd., also known as Zennikkū (全日空) or ANA, is the second
largest airline in Japan, after Japan Airlines. It is headquartered at the Shiodome City Center
in the Shiodome area in Minato, Tokyo, Japan. It operates services to 49 destinations in
Japan and 35 international routes and employed over 14,000 employees as of May 2009. In
May 2010, ANA’s total passenger traffic is up year-on-year by 7.8%, and its international
services grow by 22% to 2.07 million passengers in the first five months of 2010. ANA's
main international hubs are at Narita International Airport outside Tokyo and Kansai
International Airport in Osaka. Its main domestic hubs are at Tokyo International Airport,
Osaka International Airport, Chūbu Centrair International Airport (near Nagoya), and New
Chitose Airport (near Sapporo).
In addition to its mainline operations, ANA controls several subsidiary passenger carriers,
including its regional airline, Air Nippon, charter carrier, Air Japan, and Air Next, a low-
cost carrier based at Fukuoka Airport which handles flights for ANA.
Cathay Pacific Airways
China (Hong Kong)
ICAO (Airline) Code: CPA
Website: www.cathaypacific.com
Alliance: Oneworld Alliance
Hubs: HKG
Cathay Pacific Airways Limited is an Asian commercial airline based in Hong Kong and
operating scheduled passenger and cargo services to 90 destinations world-wide. Its main
base is Hong Kong International Airport. The airline's operations include scheduled
passenger and cargo services to 114 destinations in 36 countries worldwide, including
codeshares and joint ventures, with a fleet of 126 wide-body aircraft, consisting of Airbus
A330s and A340s, Boeing 747s and 777s. The airline also operates fifth freedom flights
from Bangkok and Taipei, its major focus cities. Its wholly-owned subsidiary, Dragonair,
operates to 29 destinations in the Asia-Pacific region from its Hong Kong base. In 2009,
Cathay Pacific and Dragonair operated 56,000 flights, carrying nearly 25 million passengers
and over 1.52 million tonnes of cargo and mail.
China Airlines
Taiwan
ICAO (Airline) Code: CAL
Website: www.china-airlines.com
Alliance: None
Hubs: TPE
China Airlines is the flag carrier of the Republic of Taiwan. The airline is not a state-
owned corporation nominally, but belongs to Taiwan Aviation Development Foundation.
However, the foundation belongs to the government of the Republic of Taiwan. The
chairman does not have to report to the Legislative Yuan, unlike other state-owned
companies in Taiwan. The airline, based at Taiwan Taoyuan International Airport and with
headquarters in Taipei, currently flies to many destinations in Asia, Europe, North America
and the South Pacific. Because of political obstacles over the establishment of the Three
Links, it does not have regularly scheduled flights into mainland China; passengers to
mainland China must go through Hong Kong, transferring to another airline. Its main
competitor is EVA Air.
China Eastern Airlines
China
ICAO (Airline) Code: CES
Website: www.chinaeastern.co.uk
Alliance: None
Hubs: PVG
China Eastern Airlines Corporation Limited is an airline based in Shanghai, China. It is a

major Chinese airline operating international, domestic and regional routes. Its main bases
are Shanghai Hongqiao Airport and Shanghai Pudong International Airport. China Eastern
also has hubs at Kunming Wujiaba International Airport and Xi'an Xianyang International
Airport. China Eastern Airlines is China's second-largest carrier by passenger numbers and
the world’s third-biggest carriers by market value. The airline posted a net profit of
CNY2.21 billion ($326.7 million) for the first half of 2010. On 16 April 2010, China
Eastern Airlines announced an initial agreement to join Skyteam.
China Southern Airlines
China
ICAO (Airline) Code: CSN
Website: www.cs-air.com
Alliance: None
Hubs: CAN
China Southern Airlines is an airline based in Guangzhou in the Guangdong province of the
People's Republic of China (PRC). Operating domestic, regional and international services,
it is the largest airline in China in terms of fleet size and passengers carried. It is also the 4th
largest airline in the world in domestic passenger traffic and 6th largest in scheduled
domestic passenger-kilometres flown. China Southern carries more domestic cargo than any
other airline. It is a member of the SkyTeam airline alliance.
Its main operation hubs are Guangzhou Baiyun International Airport and Beijing Capital
International Airport, with other focus cities in Changchun, Changsha, Dalian, Shenyang,
Shenzhen, Ürümqi, Wuhan and Zhengzhou. The airline plans to develop Chongqing and
Ürümqi as hubs, to supplement its current hubs at Beijing and Guangzhou.
Garuda Indonesia
Indonesia
ICAO (Airline) Code: GIA
Website: www.garuda-indonesia.com
Alliance: None
Hubs: CGK, DPS
PT (Persero) Perusahaan Penerbangan Garuda Indonesia, abbreviated to Garuda Indonesia,

is the national airline of the Republic of Indonesia, based in Jakarta. Garuda is the name of
the mythical bird found on Pancasila the national seal of the government of Indonesia. In
Indian, Vedic tradition, Garuda is the flight carrier of Lord Vishnu. The airline operates
domestic services to 30 destinations and international services to over 20 destinations in
Asia Pacific, Middle East and Europe.
Indian
India
ICAO (Airline) Code: IAC
Website: www.indian-airlines.nic.in
Alliance: None
Hubs: DEL, BOM, CCU
Indian (formerly Indian Airlines) is a major Indian airline based in Mumbai and focuses
primarily on domestic routes, along with several international services to neighboring
countries in Asia. It is state-owned, and is administered by the Ministry of Civil Aviation. It
is one of the two flag carriers of India, the other being Air India.
On 7 December 2005, the airline was rebranded as Indian for advertising purposes as a part
of a program to revamp its image in preparation for an initial public offering (IPO). The
airline operates closely with Air India, India's national carrier. Alliance Air, a fully-owned
subsidiary of Indian, was renamed Air India Regional. In 2007, the Government of India
announced that Indian would be merged into Air India. As part of the merger process, a new
company called the National Aviation Company of India Limited (NACIL) was established,
into which both Air India (along with Air India Express) and Indian (along with Alliance
Air) will be merged. Once the merger is complete, the airline – which will be called Air
India – will continue to be headquartered in Mumbai and will have a fleet of over 130
aircraft.
Japan Airlines (JAL)
Japan
ICAO (Airline) Code: JAL
Website: www.jal.co.jp
Alliance: None
Hubs: NRT, KIX, HND
Japan Airlines International Co., Ltd. (JAL) is an airline headquartered in Shinagawa,

Tokyo, Japan. It is the flag carrier of Japan and its main hubs are Tokyo's Narita
International Airport and Tokyo International Airport, as well as Nagoya's Chūbu Centrair
International Airport and Osaka's Kansai International Airport. The airline and four of its
subsidiaries (J-Air, JAL Express, JALways, and Japan Transocean Air) are members of the
Oneworld airline alliance.
JAL group companies include Japan Airlines for international and domestic services;
JALways for international leisure services; JAL Express for international and domestic
low-cost services; Hokkaido Air System, J-Air, Japan Air Commuter, Japan Transocean Air
and Ryukyu Air Commuter for domestic feeder services; and JAL Cargo for cargo and mail
services. JAL group operations include scheduled and non-scheduled international and
domestic passenger and cargo services to 220 destinations in 35 countries worldwide,
including codeshares. The group has a fleet of 279 aircraft. In the fiscal year ended March
31, 2009, the airline group carried over 52 million passengers and over 1.1 million tons of
cargo and mail.
JAL was established in 1951 and became the national airline of Japan in 1953. After over
three decades of service and expansion, the airline was fully privatized in 1987. In 2002, the
airline merged with Japan Air System, Japan's third-largest airline and became the sixth
largest airline in the world by passengers carried. The airline filed for bankruptcy
protection on January 19, 2010, after losses of nearly ¥100 billion in a single quarter.
Korean Air
South Korea
ICAO (Airline) Code: KAL
Website: www.koreanair.com
Alliance: SkyTeam Alliance
Hubs: ICN
Korean Air Lines Co., Ltd., operating as Korean Air, is both the flag carrier and the largest
airline of South Korea, with global headquarters located in Seoul. Korean Air's
international passenger division and related subsidiary cargo division together serve 130
cities in 45 countries, while its domestic division serves 20 destinations. It is among the top
20 airlines in the world in terms of passengers carried and is also the top-ranked
international cargo airline. Incheon International Airport serves as Korean Air's
international hub. Korean Air also maintains a satellite headquarters campus at Incheon.
Korean Air's main global headquarters campus, the Korean Air Operations Center, is
located in Gonghang-dong, Gangseo-gu in Seoul. Korean Air also maintains a domestic
office campus at Gimpo International Airport in Seoul. Korean Air's lesser domestic hubs
are based at Jeju International Airport, Jeju and Gimhae International Airport, Busan. The
maintenance facilities are located in Gimhae International Airport.
Skytrax, which publishes official ratings of airlines and airports, rates Korean Air as a four-
star (out of five) airline. Korean Air is currently North America's largest airline to Asia. Its
main rival is Asiana Airlines, another South Korean carrier. Korean Air is a founding
partner airline of SkyTeam, the world's second largest airline alliance.
Malaysia Airlines
Malaysia
ICAO (Airline) Code: MAS
Website: www.mas.com.my
Alliance: None
Hubs: KUL
Malaysia Airlines System Berhad, DBA Malaysia Airlines (abbreviated MAS), is the
government-owned flag carrier of Malaysia. Malaysia Airlines operates flights from its
home base, Kuala Lumpur International Airport, and its secondary hub in Kota Kinabalu. It
has its headquarters on the grounds of Sultan Abdul Aziz Shah Airport in Subang, Selangor.
Despite a financial restructuring exercise in 2006, Malaysia Airlines maintains a strong

presence in Southeast Asia, East Asia, South Asia, Middle East and on the Kangaroo Route
between Europe and Australasia. Malaysia Airlines also operated transatlantic flights from
Kuala Lumpur to Buenos Aires, via Johannesburg. It operates transpacific flights from Kuala
Lumpur to Los Angeles, via Taipei. In 1997, the airline flew the world's longest non-
commercial, non-stop flight from Boeing Field in Seattle to Kuala Lumpur, flying eastward
passing the European and African continents and breaking the "Great Circle Distance
Without Landing" record for an airliner on a Boeing 777-200ER, longer than the record held
by the Boeing 777-200LR.
Malaysia Airlines' non-aeronautical revenue sources include maintenance, repair and

overhaul (MRO), and aircraft handling. Malaysia Airlines has two airline subsidiaries:
Firefly and MASwings. Firefly operates scheduled flights from its home base Penang
International Airport which focuses on tertiary cities, while MASwings focuses on inter-
Borneo flights. Malaysia Airlines has a freighter fleet operated by MASKargo, which
manages freighter flights and aircraft cargo-hold capacity for all Malaysia Airlines'
passenger flights. MASCharter is another subsidiary of
Malaysia Airlines, operating charter flights using Malaysia Airlines' aircraft. After
recovering from past losses, Malaysia Airlines is keen on merger and acquisition (M&A)
activities: particularly airlines in the Asia Pacific region. Malaysia Airlines was ranked
second with score 88 in Aviation Week's Top Performing Companies which accurately
measures financial viability of an airline.
It is one of only six airlines to be given a 5-star status by Skytrax (the other 5 are Asiana
Airlines, Cathay Pacific, Qatar Airways, Singapore Airlines and Kingfisher Airlines).
Malaysia Airlines is also listed among Skytrax's Quality Approved Airlines, alongside
fellow 5-star carriers Asiana Airlines, Kingfisher Airlines and Qatar Airways.
Philippine Airlines
Philippines
ICAO (Airline) Code: PAL
Website: www.philippineairlines.com
Alliance: None
Hubs: MNL
Philippine Airlines, Inc. (abbreviated as PAL), also known historically as Philippine Air
Lines, is the flag carrier and national airline of the Philippines. Headquartered in the
Philippine National Bank Financial Center in Pasay City, the airline was founded in 1941
and is the oldest commercial airline in Asia operating under its original name. Out of its
hubs at Ninoy Aquino International Airport of Manila and Mactan-Cebu International
Airport of Cebu City, Philippine Airlines serves nineteen destinations in the Philippines and
24 destinations in Southeast Asia, Middle East, East Asia, Oceania and North America. The
carrier has been awarded a 3-star rating by the independent research consultancy firm
Skytrax.
Singapore Airlines
Singapore
ICAO (Airline) Code: SIA
Website: www.singaporeair.com
Hubs: SIN
Singapore Airlines Limited (SIA) is the flag carrier of Singapore. Singapore Airlines
operates a hub at Changi Airport and has a strong presence in the Southeast Asia, East Asia,
South Asia, and Oceania markets. The company also operates trans-Pacific flights, including
the world's two longest non-stop commercial flights from Singapore to Newark and Los
Angeles on the Airbus A340-500.
Singapore Airlines was the launch customer of the "superjumbo" Airbus A380. SIA has
diversified airline-related businesses, such as aircraft handling and engineering. Its wholly-
owned subsidiary, SilkAir, manages regional flights to secondary cities with smaller
capacity requirements. Subsidiary Singapore Airlines Cargo operates SIA's dedicated
freighter fleet, and manages the cargo-hold capacity in SIA's passenger aircraft. SIA has a
49% shareholding in Virgin Atlantic and engages the low-cost carrier sector through its
stake in Tiger Airways. It ranks amongst the top 15 carriers worldwide in terms of revenue
passenger kilometers, and 10th in the world for international passengers carried. On
December 15, 2010, Singapore Airlines was announced by the International Air Transport
Association as the world's second largest airline in the world by market capitalization with
a worth of 14 billion dollars.
SriLankan Airlines
Sri Lanka
ICAO (Airline) Code: ALK
Website: www.srilankan.aero
Alliance: None
Hubs: CMB
SriLankan Airlines Limited (previously known as Air Lanka) is the flag carrier airline of Sri
Lanka. It operates to destinations in Asia and Europe from its main base and hub at
Bandaranaike International Airport (Colombo). In total, SriLankan Airlines serves 49
destinations in 31 countries (as of 1 October 2010), including codeshare destinations. The
airline's trademark phrase is 'You're Our World', and the company's logo features a stylized
peacock. The airline's head office is in the Airline Centre, on the grounds of Bandaranaike
International Airport in Katunayake, Sri Lanka. The airline launched its new website on 1
December 2010, and as of September 2010, has an all Airbus fleet.
Thai Airways International
Thailand
ICAO (Airline) Code: THA
Website: www.thaiair.com
Hubs: BKK
Thai Airways International Public Company Limited (Thai) is the national flag carrier and
largest airline of Thailand. Formed in 1988, the airline's headquarters are located in
Chatuchak District, Bangkok and operates out of Suvarnabhumi Airport. Thai is a founding
member of the Star Alliance. Thai is a major shareholder which hold 39% shares of Nok
Air—a low-cost Bangkok-based carrier. In August 2010, Thai announced it is to own 51%
of a low-cost airline joint venture based in Thailand, with Tiger Airways owning the
remaining 49% of the airline.
From its hub at Suvarnabhumi Airport, Thai flies to 71 destinations in 34 countries, using a
fleet of 98 aircraft. The airline operates one of the longest non-stop commercial flights,
including the 18 hours non-stop flight from Bangkok to Los Angeles. Thai Airways
International is the first Asia/Pacific airline to serve London Heathrow Airport.
Skytrax awarded Thai Airways International Worlds Best Cabin Staff and The Best Airline
in the World in 2006, while placing second in the Airline of the Year category in 2007.
Thai's first class lounge at Suvarnabhumi Airport was awarded World's Best First Class
Lounge by Skytrax in 2009. Thai Airways International has received an award for the
excellence of its inflight hygiene measures by the World Health Organization. Thai Airways
International is currently an official sponsor of Football Association of Thailand.
Caribbean
Air Jamaica
Jamaica
ICAO (Airline) Code: AJM
Website: www.airjamaica.com
Alliance: None
Hubs: KIN, MBJ
Air Jamaica Ltd, operating as Air Jamaica, was Jamaica's national airline. The new holding
company of Air Jamaica is Caribbean Airlines-Air Jamaica Transition Limited and is under
the control of Caribbean Airlines. The former national airline of Jamaica operated
scheduled services from Kingston and Montego Bay to 23 destinations in the Caribbean,
Canada, the United States. The airline's acquisition by Caribbean Airlines of Trinidad and
Tobago was implemented on 1 May 2010, following which there will be a projected 6-12
month transition period. However the current owners intend to keep the name "Air Jamaica"
in use as long as they are in possession of the company. The airline's main bases are Norman
Manley International Airport (KIN), Kingston and Sangster International Airport (MBJ),
Montego Bay.
LIAT
Antigua
ICAO (Airline) Code: LIA
Website: www.fly-liat.com
Alliance: None
Hubs: ANU
Leeward Islands Air Transport, known as LIAT, is an airline headquartered on the grounds
of V. C. Bird International Airport in Saint George Parish, Antigua. It operates high-
frequency interisland scheduled services serving 22 destinations in the Caribbean. The
airline's main base is VC Bird International Airport, Antigua and Barbuda, with bases at
Grantley Adams International Airport, Barbados and Piarco International Airport, Trinidad
and Tobago.
In January 2007 the airline announced an intended merger with Caribbean Star Airlines, and
they entered into a commercial alliance, involving the flying of a combined schedule.
Instead, LIAT purchased Caribbean Star Airlines on the 24 October 2007 and five of
Caribbean Star's DHC-8 aircraft have been transferred to LIAT. As another result of the
merger, LIAT changed its slogan to "LIAT, Star of the Caribbean", which was used as the
slogan for a short time, and was then changed back to "THE Caribbean Airline". The airline
is owned by 7 Caribbean governments, with 3 being the Major shareholders (73.4%);
private shareholders (10%); and employees (5.3%). It has 673 employees.
LIAT is currently looking at acquiring Bombardier Dash 8 Q400s as part of a new study into
future aircraft alternatives. Acting chief executive Brian Challenger says the carrier has
initiated an evaluation of new turboprops and plans to hire a consultant to help it evaluate its
options. LIAT currently connects 22 destinations throughout the Caribbean with most flights
operated using 50-seat Q300s. While some routes can potentially support 70-seat Q400s
(such as Antigua to Barbados, Trinidad, the Dominican Republic, Puerto Rico, and Guyana
and as well as launching new flights to Cuba and Jamaica), Challenger says switching to an
all-Q400 fleet is not an option because it has several routes which can only be sustained
with the 50-seat and 37-seat aircraft. Challenger says 50-seat aircraft remain the ideal
aircraft size for most of LIAT's routes. He says 37-seat aircraft are also needed for very
small markets such as St. Kitts and Nevis.
Europe
Aer Lingus
Ireland
ICAO (Airline) Code: EIN
Website: www.aerlingus.com
Hubs: DUB
General Airline Overview/Information:
Aer Lingus is the national airline of Ireland. Based in Dublin, it operates over 30 aircraft
serving Europe, the United States and recently Dubai, United Arab Emirates. The airline is
28% owned by the Irish government; it was floated on the Dublin and London Stock
Exchanges on 2 October 2006, following prior government approval (the government
previously owned 85% of the airline).
Air France
France
ICAO (Airline) Code: AFR
Website: www.airfrance.com
Hubs: CDG, ORY
Air France (Compagnie Nationale Air France) is a subsidiary of Air France-KLM. Before
its merger with KLM, it was the national airline of France, employing 71,654 people (as of
January 2005).
The company's headquarters are located at Roissy-Charles de Gaulle Airport near Paris;
these headquarters are now used by Air France-KLM. Between April 2001 and March
2002, the airline transported 43.3 million passengers and earned 12.53 billion Euro. Air
France's subsidiary, Regional, operates regional jet and turboprop flights within Europe.
Alitalia
Italy
ICAO (Airline) Code: AZA
Website: www.alitalia.com
Hubs: FCO, MXP
Alitalia – Linee Aeree Italiane is the national airline of Italy. Headquartered in Rome, it
operates services to domestic and international destinations. The airline's main base is
Malpensa International Airport (MXP), Milan, with a hub at Leonardo Da Vinci
International Airport (FCO), Rome.
bmi British Midland
United Kingdom
ICAO (Airline) Code: BMA
Website: www.flybmi.com
Hubs: LHR, MAN
bmi British Midland is the second-largest full-service scheduled airline in the United
Kingdom. The airline's headquarters are at Donington Hall, close to Nottingham East
Midlands Airport. It flies to destinations across Europe as well as to The United States,
India, the Caribbean and Saudi Arabia. bmi's operational base is London Heathrow, where
it holds 11% of all take off and landing slots and operates over 2000 flights a week. It was
formerly known as British Midland.
British Airways
United Kingdom
ICAO (Airline) Code: BAW
Website: www.britishairways.com
Hubs: LHR, LGW
British Airways is the largest airline of the United Kingdom and one of the largest in
Europe, with more flights from Europe across the Atlantic than any other operator. Its main
hubs are London Heathrow and London Gatwick, with wide-reaching European and
domestic shorthaul networks, including smaller hubs at other UK airports including
Manchester, from which some longer-haul flights are also operated.
Condor
Germany
ICAO (Airline) Code: CFG
Website: www.condor.de
Alliance: None
Hubs: FRA
Condor Flugdienst is an airline based in Germany. It is Germany's largest holiday airline,

operating services to the Mediterranean, Asia, Africa, North America and the Caribbean. Its
main base is Frankfurt International Airport, with a hub at Munich International Airport.
Easyjet
United Kingdom
ICAO (Airline) Code: EZY
Website: www.easyjet.com
Alliance: None
Hubs: LTN, GVA, LPL
EasyJet Airline Company Limited (styled as easyJet) is a British airline headquartered at

London Luton Airport. It carries more passengers than any other United Kingdom-based
airline, operating domestic and international scheduled services on 500 routes between 118
European, North African, and West Asian airports. The parent company, EasyJet plc, is
listed on the London Stock Exchange (LSE: EZJ) and is a constituent of the FTSE 250 Index.
As at 30 September 2009, it employed 8,000 people, based throughout Europe but mainly in
the UK.
EasyJet has seen rapid expansion since its establishment in 1995, having grown through a
combination of acquisition and base openings fuelled by consumer demand for low-cost air
travel. The airline, along with franchise airline EasyJet Switzerland, now operates over 180
aircraft,[6] mostly Airbus A319. It has 20 bases across Europe, the most important one
being London-Gatwick. In 2009, EasyJet carried 45.2 million passengers and is the second-
largest low-cost carrier in Europe, behind Ryanair.
Finnair
Finland
ICAO (Airline) Code: FIN
Website: www.finnair.com
Hubs: HEL
Finnair is Finland's biggest airline and the national flag carrier. Its main hub is Helsinki-
Vantaa Airport and its headquarters are located in Vantaa, Finland. Finnair and its
subsidiary companies dominate both the domestic and international air travel markets in
Finland. Finnair is a member of the Oneworld alliance. In 2005, the airline transported 8.5
million passengers. Its route network covers 16 domestic and about 55 international
destinations, in addition there are about 50 seasonal charter-flight destinations. As of 2006,
the airline has not had a fatal accident since 1963, ranking it the second-safest airline of all
time.
Iberia
Spain
ICAO (Airline) Code: IBE
Website: www.iberia.com/
Hubs: MAD, BCN
Iberia Lineas Aereas de España, S.A. (Iberia Airlines of Spain in English), usually
shortened to Iberia, is the largest airline of Spain, based in Madrid. It operates an extensive
international network of services. Its main bases are Madrid Barajas and Barcelona
airports. Iberia Airlines, with Iberia Regional (operated by an independent carrier Air
Nostrum), is a part of Iberia Group. In addition to transporting passengers and freight, Iberia
Group carries out related activities, such as aircraft maintenance, handling in airports, IT
systems and in-flight catering. Iberia Group airlines fly to over 102 destinations in 39
countries. Via code-sharing arrangements with other companies, it offers flights to another
90 destinations.
On 12 November 2009, Iberia Airlines confirmed that it had reached a preliminary

agreement to merge with British Airways. The merger between the two carriers will create
the world's third-largest airline in terms of revenue. On 8 April 2010, it was confirmed that
British Airways and Iberia had signed an agreement to merge, making the combined
operation the third largest commercial airline in the world by revenue. The newly merged
company will be known as International Airlines Group, although both airlines will continue
to operate under their current brands. Both airlines are expected to complete their merger in
January 2011. On November 29, 2010, shareholders from both carriers approved the
merger.
Icelandair
Iceland
ICAO (Airline) Code: ICE
Website: www.icelandair.com
Alliance: None
Hubs: KEF, RKV
Icelandair is an Icelandic airline of Icelandair Group. It is Iceland's largest airline and has
its main offices in Reykjavik. It operates services to 22 cities in 12 countries. Icelandair's
hub is located at Keflavik International Airport. The in-flight entertainment system
comprises seatback, touch-screen monitors for each passenger. The entertainment selection
normally includes on-demand movies and television episodes, as well as documentaries and
music. The airline offers the Inflight Entertainment free of charge. The cabin is divided into
three classes: Economy Class, Economy Comfort and Saga Class (generally considered
equivalent to business class amenities). Economy travelers can choose from a variety of
meals at moderate cost. Icelandair is one of the only airlines to implement a-la-carte service
on the trans-Atlantic route.
KLM Royal Dutch Airlines
Netherlands
ICAO (Airline) Code: KLM
Website: www.klm.com
Hubs: AMS
KLM Royal Dutch Airlines is the national airline of the Netherlands and is part of Air
France-KLM. KLM's headquarters are in Amstelveen near its hub at Amsterdam Airport
Schiphol. KLM operates worldwide scheduled passenger and cargo services to more than
90 destinations. It is the oldest airline in the world still operating under its original name. It
has 33,000 employees (as of March 2007).
The merger of KLM with Air France in May 2004 created Air France-KLM, which is
incorporated under French law with headquarters at Paris-Charles de Gaulle Airport. Both
Air France and KLM continue to fly under their distinct brand names. Air France-KLM is
part of the SkyTeam alliance with Aeroflot, Aeroméxico, Air Europa, Alitalia, China
Southern Airlines, Czech Airlines, Delta Air Lines, Kenya Airways, Korean Air, TAROM
and Vietnam Airlines.
Lauda Air
Austria
ICAO (Airline) Code: LDA
Website: www.laudaair.com
Alliance: None
Hubs: VIE
Lauda Air is an airline based in Schwechat, Austria. It operates scheduled leisure flights
and charters to holiday destinations in Europe, North Africa, the Caribbean and South-East
Asia. Its main base is Vienna International Airport. Lauda Air is a member of the Austrian
Airlines Group and Star Alliance. As an independent airline it was headquartered in
Schwechat. Lauda Air was established in April 1979 by former Formula One world motor
racing champion Niki Lauda and started operations in 1985, initially operating charter and
air taxi services. Scheduled operations were licenced in 1987 and in 1990 licences for
international flights were obtained.[1] In 1989 Lauda started its first long-haul flights from
Vienna to Sydney and Melbourne, via Bangkok. In the 1990s it started to fly its Sydney and
Melbourne flights via Kuala Lumpur. Daily flights to Miami via Munich, to Dubai and to
Cuba followed.[citation needed]
It became a wholly owned subsidiary of Austrian Airlines in December 2000 and has 35
employees (at March 2007). In 2005 the flight operation merged with Austrian Airlines, and
the label Lauda Air now operates charter flights within the Austrian Airlines Group. Since
2007 with the additional slogan "The Austrian way to holidays"At an Austrian Airlines
Group board meeting in November 2006 plans were approved to retire the Airbus wide-
bodied fleet by mid-2007, to concentrate on a Boeing 767 and Boeing 777 fleet. As a result
of subsequent fleet cuts Austrian Airlines was suspending some long-haul services and
Lauda Air withdrew from the long-haul charter market over the next year.
LOT Polish Airlines
Poland
ICAO (Airline) Code: LOT
Website: www.lot.com
Hubs: WAW, KRK
Polskie Linie Lotnicze LOT S.A., trading as LOT Polish Airlines, is the flag carrier of
Poland. Based in Warsaw, LOT was established in 1929, making it one of the world's oldest
airlines still in operation. Using a fleet of 55 aircraft, LOT operates a complex network to
60 destinations in Europe, the Middle East, North America, and Asia. Most of the
destinations are served from its hub, Warsaw Chopin Airport. 1989 marked the beginning of
the airline's quick development. LOT started retiring their old Soviet aircraft, and began
their fleet renewal. With the arrival of the first Boeing 767-200ER, LOT ceased to serve
their inter-continental destinations to Chicago, Newark, and New York City with the
Ilyushin Il-62M aircraft. These three main routes have been one of the most popular flights
that LOT operates, especially during the summer season when many Poles seek to come
back to their homeland for vacation. The airline has a large short-haul service, with recently
added destinations like Kaliningrad and Tbilisi, operating 20 E-Jet 170/175, and a recent
order conversion to the E-195, will enable LOT to serve more destinations or more widely
their current.
LTU International Airways
Germany
ICAO (Airline) Code: LTU
Website: www.ltu.de
Alliance: None
Hubs: DUS
LTU Lufttransport-Unternehmen GmbH (LTU) is an airline based in Düsseldorf, Germany

and a fully owned subsidiary of Air Berlin. It operates scheduled services on medium and
long-haul routes, as well as charter services on behalf of Air Berlin. Its main bases are
Düsseldorf International Airport and Munich International Airport. In November 2007 LTU
opened the third base Berlin-Tegel International Airport for long haul operations only. Since
May 1, 2009, all flights have Air Berlin flight numbers, operated by LTU crew. The LTU
planes are used throughout Air Berlin's network and still conducting originally LTU flights.
See here for the full list of Air Berlin destinations. Additionally, LTU offered some
dedicated seasonal sightseeing flights (without landing) around the North Pole.
Lufthansa
Germany
ICAO (Airline) Code: DLH
Website: www.lufthansa.com
Hubs: FRA, MUC
Deutsche Lufthansa AG is the flag carrier of Germany and the largest airline in Europe in
terms of overall passengers carried. The name of the company is derived from Luft (the
German word for "air"), and Hansa (after Hanseatic League, the powerful medieval trading
group). The airline is the world's fifth-largest airline in terms of overall passengers carried,
operating services to 18 domestic destinations and 183 international destinations in 78
countries across Africa, Americas, Asia and Europe. Together with its partners Lufthansa
services around 410 destinations. With over 722 aircraft it has the third-largest passenger
airline fleet in the world when combined with its subsidiaries.
Lufthansa's registered office and corporate headquarters is in Deutz, Cologne, with its main
operations base (Lufthansa Aviation Center [LAC]) and primary traffic hub at Frankfurt
Airport in Frankfurt am Main with a second hub at Munich Airport. The majority of
Lufthansa's pilots, ground staff, and flight attendants are based in Frankfurt.
Lufthansa is a founding member of Star Alliance, the world's largest airline alliance formed
in 1997. The Lufthansa Group operates more than 500 aircraft and employs worldwide
105,261 people of 146 nationalities (as of 31 December 2007). In 2008, 70.5 million
passengers flew with Lufthansa (not including Germanwings, BMI, AUA, Brussels
Airlines).
Martinair Holland
Netherlands
ICAO (Airline) Code: MPH
Website: www.martinair.com
Alliance: None
Hubs: AMS
Martinair is an airline headquartered on the grounds of Amsterdam Airport Schiphol, the

Netherlands.[2] It operates passenger and cargo services to over 50 destinations
worldwide. Services are largely on a scheduled basis, but charter services are also
operated. Its main base is Schiphol Airport. As of 22 January 2010, the Martinair and
Martinair Cargo average fleet age is 16 years old.
Olympic Air
Greece
ICAO (Airline) Code: OAL
Website: www.olympicair.com
Alliance: None
Hubs: ATH
Olympic Air is the largest Greek airline by destinations served, formed from the
privatization of the former national carrier Olympic Airlines. Olympic Air commenced
limited operations on 29 September 2009, after Olympic Airlines ceased all operations,
with the official full-scale opening of the company taking place two days later on 1 October
2009. Its main hub is Athens International Airport, with Thessaloniki International Airport
and Rhodes International Airport serving as secondary hubs. The airline is headquartered in
Koropi, Kropia, East Attica.
The airline uses the IATA code OA that it inherited from Olympic Airlines, and the ICAO
code OAL. The airline initially launched using the IACO code NOA, but later reportedly
bought the OAL code used by Olympic Airlines for a rumored $20 million.
On 22 February 2010, Olympic Air and main competitor Aegean Airlines announced they
have reached an agreement to merge their operations, phasing out the Aegean brand. A
decision on the merger is expected to be given by the European Union in February 2011.
Ryanair
United Kingdom
ICAO (Airline) Code: RYR
Website: www.ryanair.com
Alliance: None
Hubs: STN, DUB
Ryanair is an Irish low-cost airline with its head office at Dublin Airport, and with primary
operational bases at Dublin Airport and London Stansted Airport. Ryanair operates 254
Boeing 737-800 aircraft on over 1,100 routes across Europe and Morocco from over 43
bases. The airline has been characterised by rapid expansion, a result of the deregulation of
the aviation industry in Europe in 1997 and the success of its low-cost business model.
Ryanair is Europe's largest low-cost carrier, the 2nd-largest airline in Europe in terms of
passenger numbers and the largest in the world in terms of international passenger numbers.
New Ryanair aircraft have been delivered with non-reclining synthetic leather seats, no
seat-back pockets, safety cards stuck on the back of the seats, and life jackets stowed
overhead rather than under the seat. This allows the airline to save on aircraft costs and
enables faster cleaning and safety checks during the short turnaround times. Other proposed
measures to reduce frills further have included eliminating two toilets to add six more seats
charging for the use of the toilet, redesigning the aircraft to allow standing passengers,
charging extra for overweight passengers, and asking passengers to carry their checked-in
luggage to the plane. In common with other no-frills airlines, Ryanair is a strictly point-to-
point carrier and does not offer connecting flights. Passengers who purchase an onward
flight from their destination, intending to make a connection, are held responsible for making
it to the airport on time for each flight.
Scandanavian Airlines
Norway
ICAO (Airline) Code: CNO
Website: www.braathens.no
Alliance: None
Hubs: OSL
Scandinavian Airlines or SAS, previously Scandinavian Airlines System, is the flag carrier
of Denmark, Norway and Sweden, and the largest airline in Scandinavia. Part of the SAS
Group and headquartered in the Scandinavian Airlines head office in Solna, Sweden, the
airline operates 198 aircraft to 176 destinations in more than 30 countries. The airline's
main hubs are Copenhagen Airport, which is the main European and intercontinental hub,
Stockholm-Arlanda Airport and Oslo Airport, Gardermoen.
In 2006, SAS carried 25.4 million passengers, making a revenue of SEK 42 billion. This
makes it the ninth-largest airline in Europe. SAS' fleet consists of Airbus A319, A321, A330
and A340, Boeing 737 Classic and Next Generation, Bombardier CRJ900, Fokker 50 and
McDonnell Douglas MD-80 and MD-87. It is a founding member of the Star Alliance. The
company has its head office in Solna, near Stockholm, Sweden.
TAP Portugal
Portugal
ICAO (Airline) Code: TAP
Website: www.flytap.com
Hubs: LIS
TAP Portugal, commonly known as TAP, is the national airline of Portugal. It has its head
office in Building 25 on the grounds of Portela Airport in Lisbon,[1] and has been a member
of the Star Alliance since 14 March 2005, the same day on which the company celebrated its
60th anniversary. Its hub in Lisbon is a key European gateway at the crossroads of Africa,
South America and North America. TAP's route network comprises 75 destinations in 33
countries across Europe, Africa, North America and South America. Some domestic,
European and African destinations are operated by Portugalia Airlines or PGA Express.
In 2011, several new European and intercontinental destinations will be added to the TAP
network, with direct flights from its Lisbon hub: Athens, Bordeaux, Dubrovnik, Düsseldorf,
Manchester, Miami and Vienna, as announced by the airline in December 2010. TAP
Portugal has been rumored to be in consultation for new intercontinental destinations, which
could result in the following destinations being added to the route network as soon as 2014:
Washington D.C., Toronto, Los Angeles, Boston, Chicago, Beijing, Shanghai, Tokyo, New
Delhi, Mumbai, Abu Dhabi, Dubai, Lagos, Conakry, Cairo, Accra, Bamako, Kinshasa,
Abidjan, Tripoli, Manaus, Porto Alegre, Porto Seguro, Curitiba, Lima, Mexico City and/or
Buenos Aires. Expansion in the intercontinental route network has been strained by the lack
of space experienced at Lisbon's Portela International Airport combined with lack of
adequate long-haul aircraft and no recent re-capitalizations – the last of which took place
nearly 10 years ago by the Portuguese government.
TAP operates almost 2,000 weekly flights with a fleet of 55 Airbus aircraft, and 16 further
aircraft servicing regional subsidiary carrier Portugalia.
Turkish Airlines
Turkey
ICAO (Airline) Code: THY
Website: www.thy.com
Alliance: None
Hubs: IST
Turkish Airlines, Inc. (THY) is the national flag carrier airline of Turkey, headquartered in
the Turkish Airlines General Management Building on the grounds of Atatürk Airport in
Yeşilköy, Istanbul. It operates scheduled services to 128 international and 39 domestic
cities (38 domestic airports), serving a total of 167 airports, in Europe, Asia, Africa, and
the Americas. The airline's main base is at Atatürk International Airport, with secondary
hubs at Esenboğa International Airport, Sabiha Gökçen International Airport, and Adnan
Menderes Airport. In 2006, 2007, 2008 and 2009, THY carried 17 million, 19.7 million,
22.5 million, and 25.1 million passengers with total revenues of US $2.23, US $3.0, US
$4.5, and US $4 billion, respectively. The airline has more than 15,000 employees. THY
has been selected by Skytrax as providing the best economy class food services in the world
and as Europe's Fastest Growing Airline. According to 2010 data, Turkish Airlines is
Europe's 3rd best and Southern Europe's best airline. THY has been a member of the Star
Alliance network since 1 April 2008.
Virgin Atlantic Airways
United Kingdom
ICAO (Airline) Code: VIR
Website: www.virginatlantic.com
Alliance: None
Hubs: LHR, LGW
Virgin Atlantic Airways, usually referred to as Virgin Atlantic, is one of several airlines
belonging to Sir Richard Branson's Virgin Group. However, Singapore Airlines enjoy a 49
% stake in the carrier. It is headquartered in Crawley, West Sussex, England, near London.
Virgin Atlantic operates long-haul routes between London and North America, the
Caribbean, Africa, the Middle East, Asia and Australia using a mixed fleet of Airbus and
Boeing wide-body aircraft. The airline operates main bases at London Heathrow (LHR) and
London Gatwick (LGW), with a smaller base at Manchester International Airport (MAN). In
2009 Virgin Atlantic carried 5.42 million passengers and in the year to February 2010 made
an annual operating loss of £132 million on turnover of £2,357 million. In June 2002, Virgin
Atlantic became the first airline to use the Airbus A340-600.
Central/South America
Aerolineas Argentinas
Argentina
ICAO (Airline) Code: ARG
Website: www.aerolineas.com.ar
Alliance: None
Hubs: EZE
General Airline Overview/Information:
Aerolineas Argentinas is Argentina's largest domestic and international airline. It is the

national airline and carries around 80% of Argentina's domestic traffic and 40% of
international flights from Ministro Pistarini International Airport, which is located in Ezeiza,
Buenos Aires. Aerolineas Argentinas and LAN Airlines are the only Latin American airlines
that fly to Oceania.
Aeromexico
Mexico
ICAO (Airline) Code: AMX
Website: www.aeromexico.com
Hubs: MEX
AeroMexico is Mexico's largest airline, largest in Latin America by number of destinations

and also by fleet. It has been considered for more than 11 consecutive years as the most on-
time airline worldwide. It operates more than 400 daily flights, or 750 together with
Aerolitoral to 58 destinations, 39 in Mexico, 14 in North America, 3 in South America, 2 in
Europe and 1 in Asia.
Aeropostal
Venezuela
ICAO (Airline) Code: LAV
Website: www.aeropostal.com
Alliance: None
Hubs: CCS
Aeropostal Alas de Venezuela, normally referred to as just Aeropostal, is an airline based

in Torre Polar Oeste in Caracas, Venezuela.[1] It operates domestic services and
international services in the Caribbean. Its main base is Simón Bolívar International
Airport, Caracas.
Avianca Colombia
Colombia
ICAO (Airline) Code: AVA
Website: www.avianca.com
Alliance: None
Hubs: BOG
Avianca (acronym for Aerovias del Continente Americano, formerly Aerovias Nacionales
de Colombia) is a commercial airline headquartered in Barranquilla, Colombia. It is the
sixth largest air carrier in Latin America and the largest airline in Colombia, holding the
title of flag carrier since its founding in 1919.
LAN Airlines
Chile
ICAO (Airline) Code: LAN
Website: www.lan.com
Hubs: SCL
LAN Airlines S.A. NYSE: LFL is an airline based in Santiago, Chile. As the principal
Chilean airline, it is also Chile's flag carrier. LAN is one of the largest airlines in Latin
America, with flights to Latin America, United States, Canada, the Caribbean, Oceania, and
Europe. It is a member of the Oneworld airline alliance.
Its main hub is Comodoro Arturo Merino Benítez International Airport, Santiago, with
hubs/focus cities at Ministro Pistarini International Airport in Buenos Aires, Mariscal Sucre
International Airport in Quito, Jose Joaquin de Olmedo International Airport in Guayaquil,
Jorge Chávez International Airport in Lima, Barajas International Airport in Madrid and at
Miami International Airport.
TACA (Grupo TACA)
El Salvador
ICAO (Airline) Code: TAI
Website: www.taca.com
Alliance: None
Hubs: LIM, SJO, SAL
TACA is the trade name "brand" comprising a group of five independently IATA-coded and
-owned Central American airlines, whose operations are combined to function as one and a
number of other independently owned and IATA-coded regional airlines which code-share
and feed the TACA brand system.
The airlines are:
TACA International (TA) (El Salvador)
Aviateca (GU) (Guatemala)
Regional (GU) – Formerly Inter, it operates under Aviateca's code.
Lacsa (LR) (Costa Rica)
SANSA (RZ)
Islena Airlines (WC).
Nicaragüense de Aviación (6Y) (Nicaragua)
Regional – La Costeña
TACA Perú (T0) (Peru) is now an important part of Grupo TACA.
Lacsa is the only airline of the group that still operates international flights with its own
flight numbers. Its hub is at Juan Santamaría International Airport in San José, Costa Rica.
TACA stands for Transportes Aéreos del Continente Americano (Air Transport of the
American Continent), reflecting its expansion to North, Central, South America and the
Caribbean. It flies to 44 destinations in 22 different countries. In 2009 TACA received three
Skytrax World Airline Awards crowning the airline as "Best Airline in Central America,
Mexico and the Caribbean", "Best Crew in Central America, Mexico and the Caribbean",
"Best Regional Airline in Central America, Mexico and the Caribbean". TACA is also El
Salvador's flag carrier.
In October 2009 it was announced that TACA would merge its assets in a strategic alliance
with Colombian airline Avianca, in which case each will maintain their own trademark and
operations. Avianca and TACA currently operate a combined fleet of 129 aircraft, serving
over 100 destinations in the Americas and Europe. Ecuadorian airline Aerogal and Brazil-
based OceanAir are also incorporated to the alliance.
TAM Linhas Aereas
Brazil
ICAO (Airline) Code: BLC
Website: www.tam.com.br
Alliance: None
Hubs: GRU, CGH
TAM Linhas Aereas is Brazil's and Latin America's largest airline. It is headquartered in the
city of São Paulo and operates scheduled services to destinations within Brazil, as well as
international flights to Europe and other parts of North and South America.
According to the National Civil Aviation Agency of Brazil (ANAC), between January and
December 2009, TAM had 45.60% of the domestic and 86.47% of the international market
shares in terms of passengers per kilometer flown. Starting September 2010, statistics refer
to the totality of TAM Group, comprising TAM Airlines and Pantanal Linhas Aéreas. In
November 2010, its shares were42.66% of the domestic and 87.64% for the international
markets. On August 13, 2010, TAM signed a non-binding agreement with Chilean airline
LAN Airlines to merge and create LATAM Airlines Group.
Volaris
Mexico
ICAO (Airline) Code: VOI
website: www.volaris.com.mx
Concesionaria Vuela Compañía de Aviación, S.A. de C.V., operating as Volaris, is a low-

cost airline from Mexico, and the country's second largest airline after Aeroméxico. This
distinction makes it a leading competitor in the Mexican domestic market, with a market
share of around 13-14% of domestic traffic. Volaris' headquarters are located in Santa Fe,
Álvaro Obregón, Mexico City and its operational base is located at the Lic. Adolfo López
Mateos International Airport (TLC) in Toluca.Major shareholders of the company are Grupo
Televisa (the world's biggest Spanish language media conglomerate), Inbursa (an insurance
company owned by billionaire Carlos Slim), TACA and the Protego Discovery Fund. Each
of these partners invested 25% of the initial cost of activities, or 100 million USD.
In November 2008, Volaris announced a codeshare agreement with US-based low-cost

carrier Southwest Airlines. In April 2009, Volaris announced the start of US-bound flights
out of Toluca and Guadalajara (initially to Los Angeles and Oakland) to feed into the hubs
of Southwest Airlines. Later on, US-flights were also offered from Zacatecas and Morelia,
with Monterrey-Los Angeles (and further routes, especially to Fresno Yosemite
International Airport) in planning. On December 13, 2010, Volaris started services to
Chicago Midway International Airport to Guadalajara. It is Volaris fourth international
destination and first international service to a secondary airport. After Mexicana's close-
down, Volaris will take over many Mexicana international destinations and fly from its
focus city, Guadalajara.
It will serve Fresno, California in Mid-2011. Volaris hopes to initiate more international
destinations, partnered by Southwest Airlines.The airline signed an order for 18 new A319
aircraft for delivery between 2009 and 2012 with an option for an additional 26 A319 jets.
North America
Air Canada
Canada
ICAO (Airline) Code: ACA
Website: www.aircanada.com
Hubs: YYZ, YUL, YVR
Air Canada is Canada's largest airline and flag carrier. The airline, founded in 1937, has its
corporate headquarters in Montreal, Quebec. The airline provides scheduled and charter air
transportation for passengers and cargo to over 240 destinations and vacation packages to
over 90 destinations via Air Canada Vacations. Air Canada is currently the world's 11th
largest airline and its largest hub is Toronto Pearson International Airport.
Air Transat
Canada
ICAO (Airline) Code: TSC
Website: www.airtransat.com
Alliance: None
Hubs: YYZ, YUL
Air Transat is an airline based in Saint-Laurent, Montreal, Quebec, Canada, operating

scheduled and charter flights, serving 60 destinations in 25 countries. The airline is owned
and operated by Transat A.T. Inc. During the summer season its main destinations are
Europe and in the winter season the Caribbean, Mexico, USA and Central America. Its main
Canadian gateways are Montréal-Pierre Elliott Trudeau International Airport, Toronto
Pearson International Airport and Vancouver International Airport. The airline also has
operations at Calgary International Airport, Québec/Jean Lesage International Airport and
others.
AirTran Airways
United States of America
ICAO (Airline) Code: TRS
Website: www.airtran.com
Alliance: None
Hubs: ATL
AirTran Airways, is a low-cost airline based in Orlando, Florida, USA and is a subsidiary
of AirTran Holdings. AirTran operates over 650 daily flights throughout the eastern USA
and the Midwest, including over 200 daily departures from Atlanta. It is the world's largest
Boeing 717 operator. Its main base is Orlando International Airport, with a principal hub at
Hartsfield-Jackson Atlanta International Airport.
Alaska Airlines
ICAO (Airline) Code: ASA
Website: www.alaskaair.com
Alliance: None
Hubs: ANC, SEA, PDX
Alaska Airlines, based in Seattle, Washington, USA, has grown from a small regional
airline to one carrying more than 12 million customers per year. It has its hub at Seattle-
Tacoma International Airport, as well as large operations at Los Angeles International
Airport, Portland International Airport, Ted Stevens Anchorage International Airport, and
Vancouver International Airport.
Aloha Airlines
ICAO (Airline) Code: AAH
Website: www.alohaairlines.com
Alliance: None
Hubs: HNL
Aloha Airlines is an airline headquartered in Honolulu, Hawaii USA. It operates extensive

scheduled services within the Hawaiian Islands, and between Hawaii and the West Coast of
the United States. Its main base is Honolulu International Airport. Aloha also markets some
inter-island routes served by partner Island Air, and its frequent flyer program, AlohaPass,
is a partner of United Airlines' Mileage Plus program.
American Airlines
ICAO (Airline) Code: AAL
Website: www.aa.com
Hubs: ORD, DFW, STL, MIA, SJU
American Airlines is one of the largest airlines in the world in terms of total passengers
transported and fleet size, and the second-largest airline in the world (behind Air France-
KLM) in terms of total operating revenues. A wholly owned subsidiary of the AMR
Corporation, the airline is headquartered in Fort Worth, Texas, adjacent to the Dallas/Fort
Worth International Airport. American operates scheduled flights throughout the United
States, as well as flights to Canada, Latin America, the Caribbean, Western Europe, Japan,
mainland China, and India. The Chairman, President, and CEO of AA is Gerard Arpey. In
2005, the airline netted over US$ 98 million in revenue passenger miles (RPMs).
American serves 157 cities with a fleet of 736 aircraft. American carries more passengers
between the US and Latin America (12.1 million in 2004) than any other airline, and is also
strong in the transcontinental market.
Continental Airlines
ICAO (Airline) Code: COA
Website: www.continental.com
Hubs: IAH, CLE, EWR
Continental Airlines is a major American airline based in Continental Center I in

Downtown Houston, Texas. On October 1, 2010, the acquisition of Continental airlines by
UAL Corporation (the parent company of United Airlines) was completed and on the same
day UAL changed its name to United Continental Holdings, Inc. These airlines are in the
process of merging their operations under the name United Airlines. During the integration
period, both airlines will, for a time, run separate operations under direction of a combined
leadership team of the new parent company based in Chicago. The merger transaction is
estimated to be worth (USD)$3.2 billion.
At the time of its acquisition by United Continental Holdings, Inc., Continental was the
fourth-largest airline in the US based on passenger-kilometers flown and the fifth largest in
total passengers carried. Continental operates flights to destinations throughout the U.S.,
Canada, Latin America, Europe, and the Asia-Pacific regions. Principal operations are from
its four hubs at Newark Liberty International Airport, George Bush Intercontinental Airport,
Cleveland Hopkins International Airport and Antonio B. Won Pat International Airport in
Guam.
Delta Air Lines
ICAO (Airline) Code: DAL
Website: www.delta.com
Hubs: ATL, CVG, SLC, JFK
Delta Air Lines, Inc. is a major U.S. airline headquartered in Atlanta, Georgia, operating a
large domestic and international network that spans North America, South America, Europe,
Asia, the Middle East and the Caribbean. Delta currently has the largest route network
"footprint" of any airline. In terms of passengers carried (approximately 119 million in
2005), Delta is the second-largest airline in the world (behind American Airlines).
Effective June 29, 2006, Delta (including its wholly-owned subsidiary Comair, Inc.), served
240 domestic cities and became the only airline to host operations in all 50 U.S. states. The
airline also serves Puerto Rico, and the U.S. Virgin Islands, in addition to 96 countries.
Frontier Airlines
ICAO (Airline) Code: FFT
Website: www.flyfrontier.com
Alliance: None
Hubs: DEN
Frontier Airlines, Inc. is a major American airline headquartered in Indianapolis, Indiana,

United States.[1] with a major secondary headquarters in Denver, Colorado. The carrier,
which is a subsidiary and operating brand of Republic Airways Holdings, operates flights to
nearly 80 destinations throughout the United States, Mexico, and Costa Rica[1] and
maintains hubs at Denver International Airport, Milwaukee's General Mitchell International
Airport, and Kansas City International Airport with a focus city at Omaha's Eppley Airfield.
It provides regional service to the surrounding Rocky Mountain States through a code-share
agreement with Great Lakes Airlines. Frontier is not a member of an air carrier alliance.
Hawaiian Airlines
ICAO (Airline) Code: HAL

Website: www.hawaiianair.com
Alliance: None
Hubs: HNL
Hawaiian Airlines is the 11th largest commercial airline in the United States. It is the largest
airline based in the State of Hawai'i and is commonly referred to by the acronym "HAL".
Hawaiian Airlines' hub is located at Honolulu International Airport in Honolulu, Hawai'i
and operates a secondary hub out of Kahului Airport.
jetBlue Airways Corporation
ICAO (Airline) Code: JBU
Website: www.jetblue.com
Alliance: None
Hubs: JFK, BOS
JetBlue Airways is an American low-cost airline owned by JetBlue Airways Corporation.

The company is headquartered in the Forest Hills neighborhood of the Queens borough of
New York City. Its largest hub is located at John F. Kennedy International Airport. In 2001,
JetBlue began a focus city operation at Long Beach Airport in Long Beach, California, and
another at Boston's Logan International Airport, in 2004. It also has focus city operations at
Fort Lauderdale – Hollywood International Airport, Orlando International Airport and at
Luis Muñoz Marín International Airport in San Juan. The airline mainly serves destinations
in the United States, along with flights to the Caribbean, The Bahamas, Bermuda, Colombia,
Costa Rica, Dominican Republic, Jamaica, and Mexico. As of November 19, 2010, JetBlue
serves 63 destinations in 22 states (including Puerto Rico), and eleven countries in the
Caribbean and Latin
America.JetBlue maintains a corporate office in Cottonwood Heights, Utah, a satellite office

in Darien, Connecticut, and its Information Technology center in Garden City, New York.
JetBlue is a non-union airline.
Northwest Airlines
ICAO (Airline) Code: NWA
Website: www.nwa.com
Hubs: DTW, MSP, MEM
Northwest Airlines is an airline headquartered in Eagan, Minnesota in the United States of

America. It is the fifth-largest U.S. airline. Northwest has three major hubs in the United
States: Detroit Metropolitan Wayne County Airport,
Minneapolis-Saint Paul International Airport, and Memphis International Airport. Northwest

also operates flights from a hub in Asia at Narita International Airport near Tokyo and also
operates transatlantic and Asian flights in cooperation with partner KLM from Schiphol
Airport in Amsterdam.
Northwest is the world's fifth largest airline in terms of RPM (revenue-passenger-miles). In

addition to operating one of the largest domestic route networks in the U.S., Northwest
carries more passengers across the Pacific (5.1 million in 2004) than any other U.S. carrier,
and carries more air cargo than any other passenger airline. The airline, along with its
parent company and subsidiaries, is currently operating under Chapter 11 bankruptcy
protection.
Southwest Airlines
ICAO (Airline) Code: SWA
Website: www.southwest.com
Alliance: None
Hubs: LAS, PHX, BWI, MDW, DAL, LAX
Southwest Airlines, Inc., based in Dallas, Texas, is a low-fare airline in the United States. It
is the third-largest airline in the world by number of passengers carried and the largest in the
United States by number of passengers carried domestically. Southwest operates more than
3,100 flights a day, as of January, 2011, utilizing a fleet of 547 Boeing 737 aircraft. Its
reputation for a laid-back atmosphere and low prices has made it an icon of pop culture.
Southwest is also known throughout the aviation industry because of its unique business
model. The model includes flying one aircraft type, the Boeing 737, on high-density routes
throughout the United States. On September 27, 2010, Southwest Airlines announced it
would acquire AirTran Airways.
Spirit Airlines
ICAO (Airline) Code: NKS
Website: www.spiritair.com
Alliance: None
Hubs: FLL, DTW
Spirit Airlines is a United States low-cost carrier operating scheduled flights throughout the
Americas. The airline is headquartered in Miramar, Florida, in the Miami metropolitan
area. Spirit currently maintains bases at the Fort Lauderdale-Hollywood International
Airport and the Detroit Metropolitan Wayne County Airport. Over half of the airline's flights
are to destinations in the Bahamas, Caribbean, and Latin America. In total, Spirit Airlines
currently flies to 41 destinations throughout Central America, the Caribbean, South America,
and the United States.
On March 6, 2007, Spirit announced their transition to become the first ultra-low-cost
carrier in the United States. Their plan includes charging US$10 per checked bag for the
first two bags ($5 if bags are pre-reserved online prior to the flight), in addition to charging
$1 for drinks which were previously complimentary. Starting in September 2008, Spirit
aircraft became “air billboards.” Plans for advertising on the overhead bins, tray tables,
seatback inserts and bulkheads are being rolled out at present. US Airways and Ryan Air are
the first airlines to start advertising in the airplane, as well as the now defunct Skybus
Airlines that also sold "branded airplanes" as full-body advertisement along the fuselage.
On August 1, 2010, Spirit started to charge for carryon bags that passengers wish to place in
the overhead bins.
United Airlines
ICAO (Airline) Code: UAL
Website: www.united.com
Hubs: DEN, ORD, IAD, SFO, LAX
United Airlines, the primary subsidiary of the UAL Corporation, is a major airline of the
United States headquartered in unincorporated Elk Grove Township, Illinois, near Chicago's
O'Hare International Airport. Chicago O'Hare is the airline's largest traffic hub, with 650
daily departures. Starting in early 2007, United Airlines will move its headquarters to
downtown Chicago.
As of July 31, 2006, United was the world's second-largest airline in terms of revenue
passenger miles (behind American Airlines), fourth-largest in terms of total operating
revenues (behind Air France-KLM, American Airlines, and Delta Air Lines), and fourth-
largest airline in terms of total passengers transported (behind American Airlines, Delta Air
Lines and Southwest Airlines). United has roughly 54,000 employees and operates
approximately 460 aircraft. On February 1, 2006, United emerged from Chapter 11
bankruptcy protection under which it had operated since December 9, 2002, the largest and
longest airline bankruptcy case in history.
US Airways
ICAO (Airline) Code: USA
Website: www.usairways.com
Hubs: PHL, CLT, LAS, PHX
US Airways is an airline based in Tempe, Arizona, owned by US Airways Group, Inc. As of

May 2006, the airline is the sixth largest airline in the United States. Including aircraft
operated by its America West Airlines affiliate, US Airways has a fleet of 357 mainline jet
aircraft and 352 express aircraft connecting 240 destinations in North America, Central
America, the Caribbean, Hawaii, and Europe. US Airways currently employs 35,180 people
worldwide and operates 3,860 flights worldwide daily.
The airline was acquired by America West Holdings Corporation in late 2005. Operations
are expected to be fully integrated with America West Airlines by 2007 after government
approval allowing the airlines to operate under a single operating certificate. Until this
happens, the former America West aircraft and destinations are operated under a separate
certificate and by separate crews, but the flights are marketed and sold as US Airways.
Check-in counters are still maintained for both US Airways and America West.
Virgin America
ICAO (Airline) Code: VRD
Website: www.virginamerica.com
Alliance: None
Hubs: SFO
Virgin America is a U.S. based low-cost airline that began service on 8 August 2007. San
Francisco International Airport is Virgin America's principal base of operations. Though it
is the brainchild of British entrepreneur Sir Richard Branson, Virgin America is a U.S.
airline, and by law, no more than 25% of a U.S. airline may be owned by foreign interests
and must be under the "actual control" of U.S. citizens. Black Canyon Capital LLC owns
75% of the capital stock and is responsible for appointing two-thirds of the voting members
of the board of directors. The remaining 25% of the company is owned by Virgin Group,
which also licenses the Virgin brand to the airline.
The airline headquartered in Burlingame, California, is separate from Virgin Atlantic and as
such is under no obligation to work with Virgin Atlantic, Virgin Blue, Virgin Galactic or any
other companies that share the Virgin brand name. However, on June 3, 2009, Virgin
America established an interline agreement with Virgin Blue's international subsidiary
airline V Australia, which allows Virgin America customers access to V Australia's trans-
Pacific long haul network between Australia and the United States, and allows V Australia
passengers access to Virgin America's network within the U.S.
Oceania
Air New Zealand
New Zealand
ICAO (Airline) Code: ANZ
Website: www.airnewzealand.com
Hubs: AKL, CHC
Air New Zealand is a major scheduled passenger airline based in Auckland, New Zealand.
It is the New Zealand flag carrier, focusing on Australasia and the South Pacific, with
services to Europe, North America and Asia, and a Star Alliance member. Its main base is
Auckland International Airport.
Air Pacific
Fiji
ICAO (Airline) Code: FJI
Website: www.airpacific.com
Alliance: None
Hubs: NAN
Air Pacific is the international airline of Fiji and is based in Nadi. It operates scheduled
services to Australia, Canada, Japan, Kiribati (Christmas Island), New Zealand, USA,
Tonga and Samoa. Its main base is Nadi International Airport.
Air Tahiti Nui
Tahiti
ICAO (Airline) Code: THT
Website: www.airtahitinui.com
Alliance: None
Hubs: PPT
Air Tahiti Nui is French Polynesia's flag carrier airline with its headquarters in Papeete,
Tahiti. The airline operates from Faa'a International Airport on the island of Tahiti. The
airline was established on 31 October 1996 and commenced flight operations on 20
November 1998. It is the first international airline based in Papeete, Tahiti, formed to
develop inbound tourism. The Government of French Polynesia is the major shareholder
(61.4%) along with other local investors.
Qantas Airways
Australia
ICAO (Airline) Code: QFA
Website: www.qantas.com.au
Hubs: SYD
Qantas Airways Limited is the national airline of Australia. The name was originally
"QANTAS", an acronym/initialism for "Queensland and Northern Territory Aerial
Services". Nicknamed "The Flying Kangaroo", the airline is based in Sydney, with its main
hub at Sydney Airport. It is Australia's largest airline and the world's second oldest
continuously operating airline. Qantas headquarters are located in the Qantas Centre in the
Mascot suburb of the City of Botany Bay, Sydney, New South Wales.
Currently the airline is considered a four-star airline by research consultancy firm Skytrax.
In 2010, Qantas was voted the seventh best airline in the world by the firm, a drop from
2009 (sixth), 2008 (third), 2007 (fifth), 2006 (second), and 2005 (second).
Qantas flies to 18 domestic destinations and 21 international destinations in 14 countries

across Africa, the Americas, Asia, Europe and Oceania excluding the destinations served by
its subsidiaries. Domestically, Qantas offers direct flights between Adelaide, Brisbane,
Canberra, Melbourne, Perth and Sydney as Qantas CityFlyer. Qantas, along with British
Airways, Delta Air Lines, Emirates Airlines, Korean Air, Malaysia Airlines, Qatar
Airways, South African Airways, and United Airlines, is one of only nine airlines that fly to
all six inhabited continents.
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25/8/2014 Flight Attendant Interview Guide and Directory | Inglês Aviação

Home » Currently Reading:

Flight Attendant Interview Guide and

Chapter 1: Flight Attendant Careers

Chapter 2: Applying for a Job

Chapter 4: Airline Directory

Chapter 1: Flight Attendant Careers

· Section 1 – What is being a flight attendant all about?

Section 2 – A Day in a Flight Attendant's Life:

On a typical day a flight attendant will:

· get briefed by the captain on emergency evacuation procedures, coordination of the

· instruct passengers in the use of emergency equipment;

· help passengers in the event of an emergency;

· reassure passengers in the event of turbulence;

· answer questions about the flight;

· distribute blankets, pillows, and reading material;

· distribute beverages, snacks, and sometimes heat and serve meals;

· administer first aid to ill patients;

· sometimes, if in a supervisory position, oversee the work of the other attendants

Chapter 2: Applying for a Job

Ø Section 1 – Choosing the Right Company

Section 2 – Resumes & Cover Letters

So, what is a resume?

Ø 2A.1- The challenge of writing a good resume

Writing a resume that summarizes effectively experience, skills and competencies is

Tip: Remember The Focus!

Here is an example of a typical resume:

Flight Attendant Resume Example

Flight Attendant Resume Objective Statement

· Informed passengers about any possible delays and disturbances

Helped passengers in locating as well as placing their luggage in a flight

Key Skills, Core Competencies & Strengths

Effective communication skills, oral and written

Education & Qualifications

High school Diploma

1. The Purpose of a Cover Letter

2. How to Craft An Effective Cover Letter

In addition, provide or refer to any information specifically requested in a job advertisement

3. Page margins, font style and size

Here are some tips to make your cover letter professional:

· Do not use contractions (I'd, didn't, it's).

4. Putting It All Together

YOUR ADDRESS (Do not put your name here)

DEAR Mr./Ms. EMPLOYER:

· The first sentence should be a hard-hitting opener. It is a quick introduction, which is

Chapter 3: Participating in the interview

v Section 1 – Preparing for an Interview

v Section 2- Presenting Yourself Correctly

v Design and Sense:

v Section 3 – The Interview Process

3a – General Stages of an Interview

Broad Questions and Answers

Position Related Questions

3b – Interview questions with suggested answers

Ø Tell us about yourself?

Ø Other questions that may be asked are:

1. Why did you decide to be a flight attendant?

4. Do you have any experience in customer service jobs?

v Section 6 – English Proficiency

Chapter 4 – Airline Directory

ICAO (Airline) Code: NMB

ICAO (Airline) Code: MSR

Alliance: Star Alliance