Assignment Instruction

Assignment
Business Improvement and Performance Excellence Profile
Title
Course Name Quality and Productivity, Sustainability & Improvement
Course
BUSN 321 Semester or Session Spring Year 2018
Number
Instructor Dr. Ofelia Posecion Credit Hours 3
Assignment
25 Marks
Value
1. Identify the different steps and processes for quality and productivity improvement.
Course 2. Discuss the relationship between the continuous improvement and the business profit and utilize busines
practical tools in developing and sustaining business success.
Learning 3. Apply the skills and strategies of critical thinking in a wide variety of business settings to solve issues an
Outcomes challenges improve the productivity and quality and to improve business success.
4. Improve problem solving skills and critical thinking under stressful situations.
Due Date of The last date for the submission of the Assignment must be not later than the 8th of April 2018.
Submission (Week 11)
Instructions: Your grade will be based on the degree to which your writing shows depth
of thought and quality of engagement. A minimum of 3 pages excluding the cover page is
the length requirement, but your work should be comprehensive. Write a response paper
to the salient points provided in each section addressing the prompts.
1.The Cover page must contain the following vital information:
(a) Student ID
(b) Student Name
(c) Course Title and Course Code
Assessment (d) Semester and school year
Instructions 2. TYPE: Individual. Group work is Not allowed.
and Guidelines 3. Each section must be provided with a the required answers as cited in the Assignment Tasks;
4. The research assignment should be typed in Microsoft Word, Font Style: Times New Roman,
Font size 12, spacing 1.5, Margins: Left_ 1.2. All sides-(Top, Bottom, Right) .6
5. UMS policy for plagiarism shall apply for this assignment. Any submitted Assignment which has
more than 19% plagiarism violation, (Turn-It _In Percentage) will be sent back for re-writing.
Please evaluate your own work if this meets the % requirement, and make the necessary
revisions as required. Unless corrections are made on the assignment, NO Marks will be given.
References should be properly provided and the reference style must follow the APA 6th edition
citation format.
6. All assignments should be uploaded in the Moodle. Submission of Assignments through e-mail
or submission of Hard copies will Not be accepted/marked.
Presentation
Format
MS Word7
& Page Limit Page limit should not be less than 5 pages.
(e.g. MS Word
document)
 INSTRUCTION: Your grade will be based on the degree to which your writing shows
depth of thought and quality of engagement. A minimum of 3 pages excluding the cover
page is the length requirement, but your work should be comprehensive. Write a response
paper to the salient points provided in each section addressing the prompts.
The Cover page must contain the following vital information:
(e) Student ID
(f) Student Name
(g) Course Title and Course Code
(h) Semester and school year
Section 1 must be done by ALL students. Choose only one option to answer
Section 2.

Section 1. Business Improvement and Performance Excellence Profile

Conduct a research activity on the following aspects of the key organizational
characteristics of any ONE of the chosen Company or Organization that are serving the
Global Consumer Market. Write a response paper to the following salient points and
address the following prompts:
I. What are they trying to accomplish?
II. What changes can the management make that will result in improvement?
III. What are the indicators to know that a change is an improvement?
A. Define the process: its start, end, and what it does.
Instruction & B. Describe the process: list the key tasks performed and sequence of steps, people
Description of involved, equipment used, environmental conditions, work methods, and materials
the used.
Assignment Task C. Describe the players: external and internal customers and suppliers, and process
operators.
D. Define customer expectations: what the customer wants, when, and where, for
both external and internal customers.
E. Determine what historical data are available on process performance, or what data
need to be collected to better understand the process.
F. Describe the perceived problems associated with the process; for instance, failure
to meet customer expectations, excessive variation, long cycle times, and so on.
G. Identify the primary causes of the problems and their impacts on process
performance.
H. Develop potential changes or solutions to the process, and evaluate how these
changes or solutions will address the primary causes.

Section 2. Choose one of the two options for this section.

Option A: Video Viewing

View the video about productivity, quality, profitability and the role of managers from the
link below:
https://study.com/academy/lesson/productivity-quality-profitability-and-the-role-of-
managers.html
Write a response paper to the salient points discussed by the speaker, addressing the
following prompts:
1. How did the speaker explain the distinctions between the terms quality,
productivity?
 2. How do productivity and quality affect profitability?
3. What tactical plans and short term goal attainment were used to improve
their product?
4. As expounded by the speaker, what is the role of leaders or managers in
the undertaking?
5. Drawing from your own experience, define “balance”, “sustainability” and
“productivity”. Give examples from your own life experiences.

Option B. Career Case Study

Find a professional in your personal network. He/she might be a business leader, teacher,
a mentor, or an entrepreneur you admire.
Interview him/her about how s/he has achieved balance, productivity and sustainability in
his/her career. Draw on your personal reflection also, addressing the following prompts:
1. What is the person or organization’s mission statement?
2. What are their main sources of revenue? What are their main costs of
operation? (What does their work require of them? Think in terms of both time
and money.)
3. Career arc. How did they get started? What steps did they take to grow? What
were the decision points in their career?
4. Evaluate your present circumstances against each of these three terms. Where
are you succeeding in each area? Where are you not succeeding?
5. Looking ahead, what are the areas you would like to work on in order to ensure
that your life is balanced, productive and sustainable?

Category Scoring Criteria % Marks

Obtained
Clarity of purpose (Central idea is well
Content & developed, clarity of purpose is exhibited 50%
Information throughout the paper, Evidence and examples
(50 points) are vivid and specific)
The answers are logically organized & easily
followed (effective, smooth, and logical transitions
of ideas are evident)
Appropriateness of Structure, Language &
Evaluation Criteria Structure & Transitions 20%
Language Technical terms are well-defined in language
(30 points) appropriate for the target audience, materials are
relevant to the overall message/purpose.
Vocabulary/Tone(Sentences vary in structure and 10%
length, writer’s tone is clear, and appropriate for
the intended reader/audience)
Formatting, Suggested Format is observed
References & References are properly provided (APA Citations 10%
Similarity and Format)
(20 points) Similarity Percentage is between (0%-19percent) 10%
TOTAL MARKS 100
%

Resources and Provide library resources from textbooks, internet resources, journals, or other reference
References sources.
Peer or Self-
Assessment N/A
Required

After marking the assignment, the instructor reviews the work with each student and
Feedback Details discusses overall performance based on the evaluation criteria. The instructor uses a
standard assignment feedback form.