MANAGEMENT INFORMATION

SYSTEM CASE STUDY ON

PROFESSOR
INCHARGE:-
PREETI SARODE
 K. M. AGRAWAL COLLEGE
OF ATRS, COMMERCE AND SCIENCE

A
MANAGEMENT INFORMATION SYSTEM
CASE STUDY
ON
MAHINDRA SATYAM
SUBIMTTED BY
PRATHAMESH WALUNJ (31)

MANAGEMENT INFORMATION SYSTEM

 CERTIFICATE

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 ACKNOWLEDGEMENT

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 ABSTRACT

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 Contents:

 Introduction

 History

 About satyam

 About Mahindra Grp

 Core values

 Achievements

 Enterprise Architecture

 Milestones

 Bibliography

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Introduction:

Mahindra Satyam is a leading global business and

information technology services company that leverages
deep industry and functional expertise, leading technology
practices, and an advanced, global delivery model to help
clients transform their highest-value business processes and
improve their business performance. 

The company's professionals excel in enterprise solutions,

supply chain management, client relationship management,
business intelligence, business process quality, engineering
and product lifecycle management, and infrastructure
services, among other key capabilities.

Mahindra Satyam is part of the $6.3 billion Mahindra Group,

a global industrial conglomerate and one of the top 10
industrial firms based in India. The Group’s interests span
financial services, automotive products, trade, retail and
logistics, information technology and infrastructure
development.

Mahindra Satyam development and delivery centers in the

US, Canada, Brazil, the UK, Hungary, Egypt, UAE, India, China,
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Malaysia, Singapore, and Australia serve numerous clients,
including many Fortune 500 organizations.

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History:
Satyam changed to Mahindra Satyam
Following the results of Satyam Bid in favors of Tech
Mahindra on June 21, 2009 Satyam Computer unveiled its
new brand identity, “Mahindra Satyam.”
This strategic move paves the way for the emergence of a
robust brand, which draws from the core values of the
Mahindra Group and the inherent strength of the Satyam
brand. The logo will be adopted from the Mahindra Group,
also on this occasion the new appointments of CP Gurnani as
CEO and S. Durgashankar as CFO was confirmed.
 Tech Mahindra, the IT arm of auto major Mahindra and
Mahindra, Monday won the bid for India's fourth largest
software exporter Satyam Computer.
Satyam's new board of directors, which met to select the
highest bidder, chose Tech Mahindra following its bid of Rs
1,757 crore for 31 per cent stake in the scam-tainted IT
giant.
Tech Mahindra offered Rs 58 for each Satyam share.
The board will now have to inform the Company Law Board
(CLB) of its selection. The CLB will will announce its
approval, within a week. The new owner will take over the
management only after CLB's nod.
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Engineering major Larsen and Toubro (L&T) and private-
equity firm WL Ross were among the other major
contenders for the Hyderabad-headquartered Satyam.

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L&T already holds 12.04 per cent stake in Satyam.
The six-member Satyam board is headed by KiranKarnik,
former president of the National Association of Software and
Services Companies (NASSCOM) that represents the
software industry.
Besides Karnik, the board comprises HDFC chairman Deepak
Parekh, former Securities and Exchange Board of India
(SEBI) member C Achuthan and Confederation of Indian
Industry (CII) mentor Tarun Das.
Karnik said, "This is the culmination of what we have been
through. The final steps are now just about to be taken and I
have very happy that at this stage Satyam is with a new
investor. It has been a great company which was driven off-
course. We as a board tried to put the fire and get it on
course and I am pleased to say it has got it there now. There
is new captain on board and he can take it forward as it
deserves to be taken forward."
Welcoming the sale of 51 per cent stake in Satyam to Tech
Mahindra, Director General CII, Chandrajit Banerjee said,
“Tech Mahindra, a Rs 3,800 crores company is a competent
IT services provider. This would help Satyam come back to
its zenith. The takeover by Tech Mahindra would also
immensely help Satyam regain its shareholder value and
would also benefit its employees and customers.”

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About Satyam

Satyam, a leading global business and information

technology services company, deliversconsulting, systems
integration, and outsourcing solutions to clients in
numerous industries across the globe.Satyam leverages deep
industry and functional expertise, leading technology
practices, and an advanced, global
delivery model to help clients transform their highest-value
business processes and improve their businessperformance.
The company's professionals excel in engineering and
product development, supply chain
management, client relationship management, business
process quality, business intelligence, enterpriseintegration,
and infrastructure management, among other key
capabilities.
Satyam development and delivery centers in the US, Canada,
Brazil, the UK, Hungary, Egypt, UAE, India, China,Malaysia,
Singapore, and Australia serve numerous clients, including
many Fortune 500 organizations.

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About the Mahindra Group

The US $6.3 billion Mahindra Group is among the top 10

industrial houses in India. Mahindra is the market leader in
multi-utility vehicles in India. It made a milestone entry into
the passenger car segment with the Logan.
Mahindra & Mahindra is the only Indian company among the
top tractor brands in the world.
The Group has a leading presence in key sectors of the
Indian economy, including the financial services, trade,retail
and logistics, automotive components, after-market,
information technology and infrastructure development.
Mahindra has made an entry in the two-wheeler segment
which will see the company emerge as a full-rangeplayer
with a presence in almost every segment of the automobile
industry.
Mahindra's Farm Equipment Sector is the proud recipient of
the Japan Quality Medal, the only tractor companyworldwide
to be bestowed this honour. It also holds the distinction of
being the only tractor company worldwide towin the
Deming Prize. The US based Reputation Institute recently
ranked Mahindra among the top 10 Indiancompanies in its
Global 200: The World's Best Corporate Reputations list.
Mahindra is also one of the few Indian companies to receive
an A+ GRI checked rating for its first Sustainability

Core Values: 11
Good Corporate Citizenship

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As in the past, we will continue to seek long-term success,
which is in alignment with our country’s needs. We willdo
this without compromising ethical business standards.
Professionalism
We have always sought the best people for the job and given
them the freedom and the opportunity to grow. Wewill
continue to do so. We will support innovation and well
reasoned risk taking, but will demand performance.
Customer First
We exist and prosper only because of the customer. We will
respond to the changing needs and expectations ofour
customers speedily, courteously and effectively.
Quality Focus
Quality is the key to delivering value for money to our
customers. We will make quality a driving value in our
work,in our products and in our interactions with others. We
will do it “First Time Right”.
Dignity of the Individual
We will value the individual dignity, uphold the right to
express disagreement and respect the time and efforts
ofothers. Through our actions, we will nurture fairness, trust
and transparency

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Achievements
Mahindra Satyam bags two projects in Latin America
Mahindra Satyam has won two multi-million dollar contracts
from two global players for their Latin American operations.
These contracts would be executed by Mahindra Satyam's
subsidiary Satyam Servicos De Informatica Ltda. “We are
planning to increase our footprint in the Latin American
market and open opportunities for alliances in the local
businesses,” MrArvindMalhotra, Senior Vice-President of
Mahindra Satyam, said here in a press release. To tap the
opportunities in the region, the company has strengthened
the leadership by appointing Mr Alberto Rosati as the
country head. The subsidiary would have a total of 100
employees in the next six months. Talking on the new
projects, MrMalhotra said the company would deploy
technology in the Enterprise Business Systems space that
would power the supply chain operations of these
organisations. “We are targeting to emerge as the top player
in the Latin American market by leveraging Mahindra
Satyam's global delivery model,” he said. — Our Bureau
Mahindra Satyam expands Malaysia operations
Mahindra Satyam, which is in the process of consolidating its
operations after the fraud it suffered early 2009, has decided
to set its eyes on expanding the global operations.
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“We have selected Malaysia to kick off a new international
expansion,” MrRohit Gandhi, Senior Vice-President (Asia
Pacific) of Mahindra Satyam, said.
The company has said that it would move more global
software development and delivery operations to the 15-
acre Global Solution Center (GSC) set up at Cyberjaya by the
erstwhile management. The centre has 500 engineers
serving local and global customers.
Relocated from its present premises to a larger facility in
Cyberjaya, the news centre has 18 configurable Offshore
Development Centre blocks, 1,100-seat development block
and a data centre to host 1,100 servers. “This will serve as
Mahindra Satyam's largest technology development and
delivery facility outside of India,” he said here on Tuesday in
a press release.
The new facility would provide a range of mainstream
business and technology functions such as remote
infrastructure management outsourcing, business process
outsourcing, software services and specialty services such as
software testing.
“This will accelerate the consolidation of the company's
strategy to provide a distributed delivery capability for
global customers,” he said.
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The company indicated that the expansion of its Malaysian
operations would be a beginning of further expansion of its
global presence.

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Mahindra Satyam wins $8-m worth contracts
Mahindra Satyam has announced that it secured contracts
worth $8 million from clients in the MENA (Middle-East and
North Africa) region in the second quarter of 2009-10.
“We closed substantial deals with organisations in eight
regional countries. This is as part of our initiative to grow
the number of clients from the present 200 companies,”
MrManojeetChowdhury, Head (MENA) of Mahindra Satyam,
said here in a statement.
The company was looking at opportunities in the
Government, banking, telecom and real estate sectors in the
region.
While the UAE contributed 38 per cent of Mahindra Satyam’s
Middle-East revenues, Kuwait accounted for 13 per cent.
“We have signed important clients from Morocco, Oman and
Jordan. The new agreements with five new regional
customers and additional orders from three existing
customers involved SAP, Oracle and Business Intelligence
solutions,” he said.
“With the renewed confidence of regional customers in our
new brand identity, we have high expectations that more
leading companies will be added to our growing client roster
in the future,” he added. 15

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Mahindra Satyam wins $48 mn deal from Denmark
India IT services provider Mahindra Satyam, controlled
by Tech Mahindra, today announced that it has signed a new,
four-year offshore contract with KMD, a Denmark based IT
company. 

KMD, which specializes in the public sector, signed a

renewed contract with Mahindra Satyam for the next four
years, worth approximately $48 million ending in December
2013, said a press release.

The new contract is an extension of a previous contract that

was due to expire this year which involved the supply of
application development, testing and application support
services particularly in the area of SAP which is a growing
business for the Danish IT company. 

The new contract involves stronger partnership and multi-

fold increase in business commitment with offshore work
conducted in a development center in Bangalore. The scope
of application development work covered would primarily
include SAP, as well as other technologies such as Mainframe
applications  

According to Lars Monrad-Gylling, CEO of KMD, “We have

chosen SAP as a strategic technological platform for our
development work and consider it a common cornerstone 16to
enable coherence between systems, global market standards
and to offer our customers greater openness and freedom of

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choice. Mahindra Satyam’s outstanding competencies in this
area were a major factor in our decision to extend the
contract.”

He added that the offshoring project with Mahindra Satyam

allows KMD to achieve even greater growth in the SAP
development area and allows it to offer customers a reduced
time to market. 

C P Gurnani, CEO of Mahindra Satyam commented, “We view

this significant contract award as a great endorsement of the
quality of work we have already delivered and a real
testament to the success of the partnership that has
developed between the two companies. We look forward
with anticipation to the next phase of this relationship.”

Mahindra Satyam turns profitable for L&T

Larsen & Toubro’s investment in shares of Mahindra Satyam
(erstwhile Satyam Computer Services) is currently back in
the black, with the company’s scrip appreciating sharply.
The Satyam shares, bought over December and January at an
average price of Rs 79 a share, are now quoting at over Rs
103 on the bourses.
Last week, Mahindra Satyam’s share price crossed Rs 100,
taking the market value of L&T’s investments of around Rs
640 crore to well above Rs 800 crore. 17
During the bidding process for Satyam, all the bidders,
including L&T, had to agree to a six-month lock-in period for

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their investments made in the company. L&T can thus exit
from Mahindra Satyam only after October 14.
“We have not thought about disinvestment, we will wait and
deicide at an appropriate time; we think there is definite
value in the investment that we made,” Mr Y. M. Deosthalee,
Chief Financial Officer, L&T, said.
The L&T management had come in for much criticism post
its investment in Satyam shares. “For us the investment was
from a strategic perspective, we saw lot of synergy in L&T
Infotech and Satyam, so we invested,” MrDeosthalee said.
Earlier, in L&T’s March quarter financial results, the
company had provisioned Rs 186.28 crore with respect to
L&T Capital’s investment in Satyam Computer shares as they
tanked on the bourses.
In December 2008, L&T Capital, a subsidiary of L&T, had
picked up a 3.95 per cent stake in Satyam, a little before
Satyam’s founder-chairman, MrRamalingaRaju, made his
dramatic disclosure of fraud in his company.
L&T spent Rs 418 crore at an average of Rs 157 a share. In
January 2009, (after MrRaju’s disclosure) L&T bought
another eight per cent stake at an average of Rs 35 a share in
the secondary market for Rs 176.42 crore. The scrip plunged
to a low of Rs 6.30 per share on the NSE and Rs 11.50 per
share on the BSE on January 9, 2009, after 18
MrRamalingaRaju’s disclosures on January 7.

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On Tuesday Mahindra Satyam shares closed at Rs 103.60 on
the BSE.

Lower stake
In all, L&T had invested about Rs 640 crore for around 12.04
per cent stake in Satyam Computer Services at an average
price of Rs 79 per share before the takeover of the company
by Tech Mahindra in April.
After issue of 31 per cent fresh shares to Tech Mahindra,
L&T’s stake in Mahindra Satyam stands at 8.81 per cent as
per the shareholding pattern disclosed by the company to
the stock exchanges.
Though L&T was said to be a strong contender for the
beleaguered Satyam, its bid of Rs 45.90 per share was way
below Tech Mahindra’s offer of Rs 58 a share.
After L&T had acquired 8 per cent Satyam shares on January
23, the L&T share price had dipped 3.47 per cent, to close at
its 52-week low of Rs 641 on the BSE. The L&T share price
has more than doubled since then and, on Tuesday, closed at
Rs 1,494.45 on the BSE
Mahindra Satyam to absorb 1,000 campuses hires
The 8000-odd campus recruits who have been waiting in the
wings to join Mahindra Satyam for over a year now finally19
have something to cheer about.

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MrHari T, Mahindra Satyam`s Chief Peoples Officer, said on
Thursday that the company plans to bring on board around
1,000 freshers starting December.
“We have started the process of reaching out to those who
have been waiting to join the company. My HR team is
working on it,” MrHari told newspersons on the sidelines of
the National HRD Conference.
However, he did not specify a timeframe by when the
company would complete the process of inducting the
remaining 7000 recruits. In March last, several of these
recruits started a union – Satyam Freshers’ Union – and
made it an affiliate of Radical Democratic Corporate
Employees Congress, to give a unified voice to their demand
for being inducted in the then Satyam Computer Services.
Mahindra Satyam still has around 4,500 employees, with
experience ranging from three to five years, under its virtual
pool programme.
Enterprise Architecture
Mahindra Satyam’s Enterprise Architecture (EA) Practice
helps organizations in:

 Drawing up vision for their business

 Assessing their current strengths and weaknesses, and
 Identifying and bridging the gaps between the current
state and the desired state in a planned manner
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Our architects are certified in enterprise architecture
frameworks such as The Open Group Architecture
Framework (TOGAF) and have hands-on experience in using
tools such as IBM Telelogic’s System Architect and Sparx
Systems’ Enterprise Architect. We employ industry standard
frameworks and tools to provide customers with business
and IT alignment leading to growth and prosperity of the
customers’ businesses.
Our offerings in Enterprise Architecture include:

 Enterprise Architecture Definition

o Development of AS-IS and TO-BE
o Business, Information, Applications and
Infrastructure Architectures
o Architecture Development Method
 Roadmap Definition
 Enterprise Architecture Evaluation / Review of
Frameworks
 Enterprise Architecture Implementation (tool based
support) like Telelogic, System Architect, Enterprise
Architect etc.
 Enterprise Architecture Governance
 Enterprise Architecture Artifacts

Milestones:
21
 Unveils the new brand identity, “Mahindra Satyam”

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  Tech Mahindra announces an open offer to buy an
additional 20% in Satyam from existing shareholders
 Tech Mahindra acquires a 31% stake (Preferential
Shares) in Satyam
 Venturbay Consultants Private Limited, a Tech
Mahindra subsidiary, emerges as the highest bidder to
acquire a controlling stake in Satyam.

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Awards:

Awards Awarded By
Hyderabad Organizational unit assessed KPMG
at a maturity level 5 on the SEI CMMI
version 1.2 in Jan 2009
“Excellence In Practice” recognitions for American
learning Society for
Training &
Development
(ASTD)
Declared as Voice-Ready partner for Microsoft
Microsoft Unified Communications
Moves up to be among the Top 10 in Training
Training Top 125 list magazine
Awards for excellence in Leadership Corporate
Development, Marketing & University
Communications of Brand Value of Xchange
Learning, and Strategic Alignment of (CorpU)
Learning to Business Strategies
Progressive Manufacturing 100 Award Managing
for Rain CII Carbon Automation
Media
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Mahindra Satyam’s deal certifies revenue visibility

BL Research Bureau Mahindra Satyam’s deal with defense

and security solutions company Saab brings in long-term
revenue visibility for the former.
The deal, estimated to be $400 million over a five-year time
frame, marks a continuation in the series of large deals that
the company has won in recent times.
In an interview to the media, a company official had
indicated that Satyam was construed to be a $1-1.2-billion
annual run-rate company. If that is indeed the case, this deal,
if apportioned equally over five years, will account for over 7
per cent of Satyam’s annual revenues.
Satyam and Saab have a partnership in building a Centre of
excellence, focused at developing solutions for mission-
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critical defense operations.

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Saab has also won several deals in India from the defense.
With spends on internal security in India likely to go up,
Satyam may be well placed to tap into incremental
opportunities that arise from the association with Saab.
From Satyam’s standpoint, the last few months have seen
the return and revival of several of its large clients. GE,
GlaxoSmithKline, OC Tanner and the deal from Saab are all
multi-million, multi-year deals that the company has won in
recent times.
This also suggests the return in confidence of clientele with
the new management in place, allaying fears of a mass
exodus that was envisaged earlier by the markets.
Satyam’s workforce has also reduced considerably. From
employee strength of over 48,000, Satyam has a rather trim
headcount of around 28,000, which may have helped
optimize costs substantially, especially seen in context with
its likely revenues.

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Bibliography:
www.google.co.in
www.mahindrasatyam.com
www.financeyahoo.com

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