620-0215-001 - SDM-8400 Hig

NetPerformer® SDM-8400
Hardware Installation Guide

COPYRIGHTS AND DISCLAIMERS
Published Date: March 2009
This publication contains information proprietary and confidential to Memotec Inc. Any reproduction,
disclosure or unauthorized use of this publication is expressly prohibited except as Memotec Inc. may
otherwise authorize in writing.
Memotec Inc. reserves the right to make changes without notice in product or component design as warranted
by evolution in user needs or progress in engineering or manufacturing technology. Changes which affect the
operation of the unit will be documented in the next revision of the manual.
We have made every effort to ensure the accuracy of the information presented in our documentation.
However, Memotec assumes no responsibility for the accuracy of the information published. Product
documentation is subject to change without notice. Changes, if any, will be incorporated in new editions of
these documents. Memotec may make improvements or changes in the products or programs described within
the documents at any time without notice. Mention of products or services not manufactured or sold by
Memotec is for informational purposes only and constitutes neither an endorsement nor a recommendation for
such products or services.
Memotec Inc. is a wholly owned subsidiary of Comtech EF Data Corp., and its parent company Comtech
Telecommunications Corp (NASDAQ: CMTL).
AccessEMS, CXTool, CX-U Series, CX-UA Series, AbisXpress, and Netperformer are either registered
trademarks or trademarks of Memotec Inc.in Canada, the United States of America, and in other countries.
Windows is a registered trademark of Microsoft Corporation in the United States and other countries.
Whatsup and WhatsupGold are registered trademarks of Ipswitch Inc. in the United States and other countries.
Any other trademarks are the property of their respective companies.
Copyright © 2009 Memotec Inc.
Memotec Inc.
7755 Henri Bourassa Blvd. West
Montreal, Quebec
Canada H4S 1P7
Tel.: (514) 738-4781
FAX: (514) 738-4436
www.memotec.com
Contents
Chapter 1: Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
1. 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1.1.1 Sales Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1. 2 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.2.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.2.2 Instructions to the Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.3 Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.4 NetPerformer Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
1.2.5 ACTView 3000 Document Set . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.2.6 Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.2.7 Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1. 3 Changes to Console Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1.3.1 Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.3.2 Providing Product Numbers to Technical Support . . . . . . . . . . . 1-7
1.3.3 Checking the Contents of Your Product Package . . . . . . . . . . . 1-8
1.3.4 Returning an SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1. 4 About HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Chapter 2: Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2. 1 About Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2. 2 Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.2.1 Size Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.2.2 Distance Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.2.3 Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
2. 3 Preparing the Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.3.1 What You Will Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Chapter 3: Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3. 1 About the Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
3. 2 Installing the Unit in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3. 3 Powering Up the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.3.1 Connecting to the Power Source . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3.3.2 System Status on Power-up. . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
3. 4 Connecting the Console Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
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3.4.1 Important Console and Modem Settings for Startup . . . . . . . . . 3-7
3.4.2 Activating the Console Connection . . . . . . . . . . . . . . . . . . . . . . 3-8
3. 5 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

3.5.1 Software License Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3. 6 Connecting the LAN Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Chapter 4: Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
4. 1 About SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
4. 2 Unit Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.2.1 Physical Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4.2.2 System Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
4. 3 Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.3.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.3.2 LAN Port Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4.3.3 LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
4. 4 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4.4.1 Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4.4.2 Console Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
4. 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
4. 6 Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Chapter 5: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5. 1 Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Chapter 6: Serial Port and User Equipment Connection. . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6. 1 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6. 2 Custom HD-26 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6. 3 Connecting the User Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

6.3.1 Activating the User Equipment Connection . . . . . . . . . . . . . . . . 6-4
6. 4 WAN/User Port Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
6. 5 Custom Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

6.5.1 V.35/V.11 Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.5.2 TIA-232 (V.24) Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.5.3 X.21 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6
6.5.4 X.21 EU Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
6.5.5 TIA-449 (V.36) Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
6.5.6 TIA-530 Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7
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6. 6 Serial Port Connector and Custom HD-26 Cable Set Connectivity . . . . . . 6-9
Chapter 7: Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7. 1 Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7. 2 Link Port Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7. 3 Data Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
7. 4 Network Management and Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
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Memotec Inc.
List of Figures
Location of the Product Serial Number on the SDM-8400 UAC Nameplate . . . . . . . .1-7
Front View of the SDM-8400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2
Distance from serial port to connected equipment . . . . . . . . . . . . . . . . . . . . . . . .2-3
Location of Rackmount Brackets on the SDM-8400 Chassis . . . . . . . . . . . . . . . . . .3-3
Power Cords for SDM-8400 UAC Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
Rear View of the SDM-8400 UAC (8-port version) . . . . . . . . . . . . . . . . . . . . . . . .4-2
Memotec Inc.
Memotec Inc.
List of Tables
System status LED states during normal power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Chapter references per Unit Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
NetPerformer console ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
ST LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
AL LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5
RJ-45 pinout for Ethernet LAN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
RJ-45 pinout for console port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Troubleshooting symtoms, problems, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
Serial connector and NetPerformer custom HD-26 cable set . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
Memotec Inc.
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1
Preface
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NetPerformer SDM-8400 Hardware Installation Guide
1.1 Product Overview

The SDM-8400 is a data-only integrated access device that supports multiple serial ports
and Ethernet. It increases serial port capacity at an enterprise network node while
minimizing the number of NetPerformer units required.
It can be used for high density serial port applications, central site satellite solutions and
other applications requiring serial port extension. To maximize serial port availability, the
preferred interconnectivity between the SDM-8400 and other NetPerformer products is
Ethernet.
The SDM-8400 offers all data characteristics that are available for serial and Ethernet
interfaces in NetPerformer software version 10.2.1 or higher. It provides bandwidth
optimization for both LAN and serial data, QoS, data compression, routing and
multiplexing.
1.1.1 Sales Contacts

To order NetPerformer units, cables and optional parts, contact Memotec Inc. or your
NetPerformer distributor. To contact Memotec:
• Memotec
St-Laurent, Quebec
Canada H4S 1P7
• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)
• Fax: + (1) 514 738 4436
• Email: Orders@memotec.com
• Web: www.memotec.com
1-2 Memotec
Preface
1.2 About this Document

This document, NetPerformer® SDM-8400 Hardware Installation Guide, provides the
following information about the SDM-8400:
• Regulatory compliance information (“Compliance Information” on page 1-11)
• Unpacking instructions (“Unpacking” on page 2-1)
• Hardware installation instructions (“Hardware Installation” on page 3-1)
• Product description (“Product Description” on page 4-1)
• Troubleshooting procedures (“Troubleshooting” on page 5-1)
• Serial port specifications and user equipment connection (“Serial Port and User
Equipment Connection” on page 6-1)
• Networking features (“Networking Features” on page 7-1)
• Notice concerning HyperTerminal connection (“About HyperTerminal” on
page 1-9).
For information on configuring the NetPerformer, consult the NetPerformer System
Reference Manual. See “NetPerformer Document Set” on page 1-4 for a list of other
references.
NOTE: All NetPerformer documents are available on the NetPerformer Documenta-

tion CD, which is included with your product package.
Caution: All documents on the NetPerformer Documentation CD, including

this guide, must be opened with Adobe™ Acrobat Reader, which is provided on
the CD. If you open a NetPerformer document with an earlier version of Acrobat
Reader, some of the text will not appear in its intended format. This can make the
text difficult or impossible to read correctly, especially from a printed copy.
1.2.1 Audience
This document is intended for use by NetPerformer system administrators as well as
technicians who are qualified to set up, configure and troubleshoot a NetPerformer
Enterprise Network.
Installation of NetPerformer hardware requires knowledge and proficiency in the
configuration, operation, maintenance and security of all enterprise network elements in
your application. You should also have a thorough understanding of telecommunications
and be familiar with the networking strategies and telephony solutions currently used by
your organization.
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1.2.2 Instructions to the Reader

Instructions to the reader include notes, cautions and warnings, which are distinguished
from the rest of the text by distinctive formatting and icons. Here is an example of each:
NOTE: A note may contain a reference, tip or other information related to the subject
at hand. The content of a note is intended to be helpful or of interest to the
reader.
Caution: A caution contains an instruction that the reader must follow in order to
prevent damage to equipment, network failure or loss of data. The content of a
caution must be read carefully and explicitly obeyed.
Warning: A warning contains an instruction that the reader must follow in order
to prevent electrical shock, death or serious injury to personnel. The content of a
warning must be read carefully and explicitly obeyed.
1.2.3 Related Documents
NOTE: All of the documents listed here are available on the NetPerformer Compan-
ion CD, which is included with your product package.
1.2.4 NetPerformer Document Set

For further information on the NetPerformer, consult the following:
• NetPerformer System Reference
Includes detailed information on NetPerformer features, menus, commands,
parameters and statistics displays for versions V10.2.1 R02 and higher. This Sys-
tem Reference, which is divided into modules for each application, also inte-
grates all information from the Addenda to the NetPerformer System Reference
Manual for versions 9.0.0, 9.1.0, 9.2.0 and 10.1.X.
• NetPerformer Hardware Installation Guides
These documents describe the hardware specific to each NetPerformer product,
including base hardware features, installable options and complete installation
instructions.
• NetPerformer Release Bulletins
These documents summarize the system specifications, software fixes and
changes, and post-production documentation changes for a particular NetPer-
former release. They also include firmware upgrade procedures.
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Preface
• NetPerformer Network Design Guide

Offers valuable tips on how to design a NetPerformer application for maximum
efficiency, including an analysis of data and voice traffic throughput issues and
the impact of traffic flow. Provides examples of network setup and traffic meas-
urement using various NetPerformer products.
1.2.5 ACTView 3000 Document Set

If you are managing your NetPerformer network with ACTView 3000 you can refer to the
following:
• ACTView 3000 Quick Start Guide for Windows
Use this guide to install ACTView 3000 in a Windows 2000 or XP environment
with HP OpenView Network Node Manager (NNM) 7.5.
• ACTView 3000 Quick Start Guide for Sun Solaris
Use this guide to install ACTView 3000 in a Sun Solaris environment (version
2.7 or later versions) with HP OpenView Network Node Manager (NNM) B06.20
or later versions.
• ACTView 3000 User Guide
This document describes the features and functions of ACTView 3000. It may be
used for all operating systems (Sun Solaris, Windows 2000/XP).
• ACTView 3000 Element Manager User Guide
Describes the features and functions of all ACTView 3000 element managers for
all operating systems (Sun Solaris, Windows 2000/XP).
• ACTView 3000 Release Bulletins
These documents summarize the system specifications, software fixes and
changes, and post-production documentation changes for a particular ACTView
3000 release.
1.2.6 Training
We offer a variety of classes to reduce your learning curve and make your employees
more productive. Students learn how to tailor NetPerformer products to meet their specific
business requirements. Each course is developed and delivered by certified instructors
who have in-depth expertise and extensive technical training experience.
To learn more about our training services, email our education facilities at
memotectraining@memotec.com.
1.2.7 Request for Comments

Our Technical Publications group welcomes your feedback. Please help us improve future
releases of this document by sending us your comments and suggestions. You can send
email to docs@memotec.com.
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1.3 Changes to Console Operations

The following change to console operations was made in NetPerformer firmware version
V9.2.0, and still applies to firmware version V10.1.X and higher. If you are familiar with
earlier versions of the NetPerformer firmware, this change should be taken into
consideration before you configure or manage the product.
The way you access the NetPerformer console now allows multiple user profiles.
However, the default LOGIN is now ADMIN instead of ACT and the default PASSWORD
for this login remains SETUP.
For full instructions on setting up user profiles, refer to the Quick Configuration module of
the NetPerformer System Reference.
1.3.1 Technical Support

NetPerformer Technical Support is designed to meet your full range of support needs.
From basic service to mission-critical support, we are committed to ensuring your success
with NetPerformer products. We tailor different support plans to meet your evolving
business requirements. By employing state-of-the-art products and the latest technologies
available, we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact NetPerformer Technical Support by calling or sending email to our
helpdesk facilities:
• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)
• Email: NetPerformer.Support@memotec.com
Be prepared to provide the following information:
• Your name
• Company name
• Your location
• Telephone number
• Product serial number (see next section)
• Product work order number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem.
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Preface
1.3.2 Providing Product Numbers to Technical Support

You may be requested to provide the product serial number and work order number when
communicating with NetPerformer Technical Support.
Product Serial The product serial number is provided in two locations on the SDM-8400 chassis:
Number
• The rear of the unit (see “Rear View of the SDM-8400 UAC (8-port version)” on
page 4-2 for location of label)
• The nameplate on the underside of the unit (see Figure 1-1 on the next page).
Product Work The product work order number provides the manufacturing year and month of your unit.
Order Number This may be required for RMA or inspection purposes. The work order number appears
only on the nameplate on the underside of the unit (see Figure 1-1)
.
Product Serial Number
Figure 1-1: Location of the Product Serial Number on the SDM-8400 UAC Nameplate
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NOTE: The RoHS symbol appears only on units which are RoHS compliant. Refer to
“Restriction of Hazardous Substances - RoHS” on page 1-17.
1.3.3 Checking the Contents of Your Product Package

Caution: As soon as you receive your SDM-8400, check the carton and its
contents for any sign of damage during shipment. If there is any damage, contact
the shipping agent immediately.
Before you start SDM-8400 installation, verify the contents of the carton to ensure that
you have received all the units, accessories and cables that you ordered.
NOTE: A summary of product items appears on “Product Description” on page 4-1.
If any items are missing, or if you have any questions concerning your shipment, contact
NetPerformer Technical Support.
1.3.4 Returning an SDM-8400 Unit

If you need to return the SDM-8400 for any reason, you must ship it in the original
carton using adequate shock insulation material. Failure to do so may void the
equipment warranty. Consult the Warranty statements included with the product package.
Contact NetPerformer Technical Support for RMA requirements.
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Preface
1.4 About HyperTerminal

The HyperTerminal communications program comes with Microsoft Windows
products, and can be used for very basic NetPerformer console functions if no terminal
emulation program is available.
Caution: HyperTerminal is not recommended for adjusting the
NetPerformer configuration or monitoring its operations. Known problems
include the following:
• The arrow keys cannot be used to view channel status on all slots
• The console speed cannot be changed from the default 9600 bps after the console
connection is up and running
• On some computers, the default Emulation setting of the HyperTerminal com-
munications program can potentially cause problems for console operations.
If you must use HyperTerminal for your console connection, you should change the
Emulation setting from Auto detect to ANSI, as follows:
1. Access HyperTerminal using the Windows Start button and drop-down menus:
Start > Programs > Accessories > Communications > HyperTerminal
2. If you have already defined the connection to the NetPerformer console port, open
that connection:
File > Open > your_filename.ht
3. If you have not yet defined the connection to the NetPerformer console port, create a
new connection:
File > New Connection > your_filename
4. Open the Properties window for the connection:
File > Properties
5. Click on the Settings tab to view the current value of the Emulation parameter.
6. Select the value ANSI from the list box for the Emulation parameter.
7. Click OK.
NOTE: The above procedure does not resolve the problems with arrow key func-
tionality or console speed, and should be considered a temporary solution
only. You should procure a more robust terminal emulation software program
for configuration and monitoring purposes. Contact NetPerformer Technical
Support if you need further assistance.
Memotec 1-9
1-10 Memotec
2
Unpacking
Memotec 2-1
2.1 About Unpacking the Unit

This chapter outlines preparatory steps that should be executed before you install and
configure the SDM-8400:
• Selecting a location (“Selecting a Location” on page 2-2)
• Preparing the site (“Preparing the Site” on page 2-4).
Figure 2-1: Front View of the SDM-8400
2.2 Selecting a Location

To ensure that the SDM-8400 functions properly, you should install the unit in an
appropriate location which satisfies certain criteria for size, connection distance and
ambient environment.
Caution: Unit must be installed in a restricted access location.
2.2.1 Size Requirements

• Select a standard 19" (48 cm) equipment rack or a hard, flat surface that is:
- Capable of supporting the combined weight of the SDM-8400, its cabling and
attached equipment
- Near an easily accessible AC power socket.
• To ensure proper ventilation of the SDM-8400, leave 2 inches (5 cm) of unob-
structed space around the unit chassis.
• Ensure that a sufficient number of shelves, supports, racks and cabinets are avail-
able to safely house all equipment.
2.2.2 Distance Requirements

• The SDM-8400 unit should be no more than 6 feet (approx. 2 meters) away from
an easily accessible power outlet: 100-240 VAC, 50/60 Hz.
2-2 Memotec
Unpacking
• The maximum length of user equipment connections is relative to the serial

(WAN/user) port speed:
Maximum distance from serial port to con-
Serial port speed
nected equipment
6 Mbps 8 meters (25 feet)
2 Mbps or less 30 meters (100 feet)
Figure 2-2: Distance from serial port to connected equipment
2.2.3 Environmental Requirements

For trouble-free operation the location of the SDM-8400 must satisfy the
following environmental criteria:
• Operating temperature: 0C to 45C (32F to 113F)
• Storage temperature: -20C to 65C (-4F to 149F)
• Relative humidity: 10% to 90%, non-condensing
• Maximum operating altitude: 3048 meters (10 000 feet)
• Ventilation requirement: leave 5 cm (2 inches) of unobstructed space around the
unit.
Memotec 2-3
2.3 Preparing the Site
2.3.1 What You Will Need

For trouble-free installation of the SDM-8400 hardware make sure you have
the following on hand:
• The SDM-8400 base unit, with all cables and accessories you received in the
product package. Refer to “Product Description” on page 4-1.
• At least one of the following configuration and management access devices:
- A console terminal (TTY terminal or a PC equipped with terminal emulation
software) for direct or dial-up connection to the console port at the rear of the
SDM-8400 unit, or
- A TELNET network device accessed through IP connectivity over LAN/
WAN, or
- An SNMP agent accessed through IP connectivity over LAN/WAN.
NOTE: When you first take the SDM-8400 out of the box, the only configuration
device you can use is the console terminal, since the unit does not yet have an
IP address. For details, see “Connecting the Console Terminal” on page 3-7.
Caution: If you intend to use the HyperTerminal communications pro-

gram as your console terminal, read the “Concerning HyperTerminal Con-
nections” on page 8-1.
• A sufficient number and length of cables for all ports.
- One straight through 10/100BaseT LAN cable, RJ-45M to RJ-45M, for each
Ethernet port
- Custom-made HD-26 cables for the serial ports, using V.35/V.11, X.21, X.21
EU (with metric screw on DB-15 connector), TIA-232 (V.24), TIA-449
(V.36) or TIA-530.
NOTE: These cables are not provided with the SDM-8400 product package.
• The user equipment that will be directly connected to the serial port, along with
the appropriate custom HD-26 cable. Details are provided in “Connecting the
User Equipment” on page 6-4.
2-4 Memotec
3
Hardware Installation
Memotec 3-1
3.1 About the Hardware Installation

Hardware installation of the SDM-8400 involves the following steps:
• Installing the unit in a rack (Optional) - “Installing the Unit in a Rack” on page 3-
3)
• Powering up the unit (“Powering Up the Unit” on page 3-5)
• Connecting the console terminal (“Connecting the Console Terminal” on page 3-
7)
• Installing the licensed software options (“Installing the Licensed Software
Options” on page 3-9)
• Connecting the unit to the LAN hub (“Connecting the LAN Hub” on page 3-9)
• Connecting the user equipment to the serial ports (“Connecting the User Equip-
ment” on page 6-4).
NOTE: None of these procedures require removal of the chassis cover, adjust-
ment of internal parts or installation of optional parts inside the unit.
Warning: Do not remove the cover of the SDM-8400. The SDM-8400 unit
contains no user-serviceable parts. Only a qualified technician approved by
Memotec is authorized to open the unit.
3-2 Memotec
3.2 Installing the Unit in a Rack

A rackmount kit is provided with the SDM-8400 product package for optional rackmount
installation of the SDM-8400 chassis (Part number 161-1062-000).
NOTE: The SDM-8400 is 1U height without the rubber feet on the bottom of the
chassis. If the space in your rack requires a 1U height, you can remove
the rubber feet before installing the unit in the rack. To remove a rubber
foot, first pry up the central stem using a small flat-head screwdriver, then
extract the rubber foot.
Alternate bracket
location for front
mounting
Holes for 2 small

Phillips screws
Rackmount brackets (short type)
2 small Rackmount brackets (long type)

Phillips Holes for
screws 2 mounting
screws
Figure 3-1: Location of Rackmount Brackets on the SDM-8400 Chassis
NOTE: For easy installation of the SDM-8400 in a rack, carry out the following pro-
cedure before you connect any cables to the unit.
To install the SDM-8400 in a rack:

1. Screw one rackmount bracket to the left side of the SDM-8400 chassis when viewed
from the rear, as shown in Figure 3-1.
• Use 2 of the small Phillips screws provided for the brackets, and 2 of the washers.
Memotec 3-3
• Screw holes for the rackmount brackets have already been made at the factory
along the side of the unit chassis.
NOTE: Front mounting is also possible. To do this, install the rackmount bracket
to the left side of the SDM-8400 chassis when viewed from the front.
2. Screw the other rackmount bracket to the right side of the SDM-8400 chassis, using
2 small Phillips screws and 2 washers.
NOTE: The alternate location for front mounting is shown in Figure 3-1.
3. Carefully insert the SDM-8400 unit with the attached brackets into a standard 19"
equipment rack.
4. Secure the front of each bracket onto the rack using 2 mounting screws with cap locks
on each side.
3-4 Memotec
3.3 Powering Up the Unit
3.3.1 Connecting to the Power Source
NOTE: Information about the power supply is provided on “Power Supply” on

page 4-10.
A removable power cord is supplied with the unit, either:

• 115VAC North American type, or
• 240VAC European Schuko type (see Figure 3-2).
115VAC North American type 240VAC European Schuko type
Figure 3-2: Power Cords for SDM-8400 UAC Unit
To connect a UAC unit to its power source:

1. Connect the female end of the factory supplied power cord to the AC power inlet,
located at the rear of the SDM-8400 chassis.
2. Plug the male end of the power cable into an AC power outlet (100-240 VAC, 50/60
Hz) with a protective earthing connection in good condition.
NOTE: The unit will begin power-up and system check immediately.
Memotec 3-5
3.3.2 System Status on Power-up

On power-up, the SDM-8400 executes hardware initialization, program decompression
and system test, which take less than one minute to complete. Follow the system status
from the console (see next section) or by watch the system status LEDs on the rear panel.
Table 3-1 shows the various states that the system status LEDs go through during a normal
NetPerformer power-up sequence after a power-on or software reset.
NOTE: Some of the stages of the power-up sequence are very brief, and may be diffi-
cult to distinguish from the others using the system status LEDs. Refer also to
“System Status LEDs” on page 4-4.
Stage PWR ST AL Current Status of the SDM-8400
1 green blink blink Hardware self-test by the bootstrap. Blinking and fre-
quent changes of the STATUS and ALARM LEDs
occur during this stage.
2 green any off Bootstrap running. ST LED indicates the console

port gender. Amber: auto-gender, Green: DCE, Red:
DTE
3 green any green Bootstrap self-test completed. ST LED indicates the

console port gender
4 green off off Starting boot sector
5 green amber off Boot sector running: validating the application
6 green amber amber Boot sector running: decompressing the application
7 green off off Application has started from a power-on; no link is up
red Application has started from a software reset; no link

is up
8 green green off Application has started from a power-on; at least one
link is up
red Application has started from a software reset; at

least one link is up
Table 3-1: System status LED states during normal power-up
NOTE: If the PWR LED does not light up or the ST LED is red at the end of this
sequence, the unit may be faulty. Contact NetPerformer Technical Support for
assistance (see “Technical Support” on page 1-6). See also “Troubleshooting”
on page 5-1.
3-6 Memotec
3.4 Connecting the Console Terminal

A console cable kit is provided with the SDM-8400 product package to connect
the SDM-8400 to the console terminal. This is a standard TIA-232 (V.24)
straight-through cable with DB-9 female connectors at both ends (Ordering part
number: 161-0703-001). See “Console Port” on page 4-8 for details.
To connect the console terminal to the SDM-8400 unit:
1. Install one end of the console cable onto the SDM-8400 console port, labelled
CSL on the rear panel. Refer to Figure 4-1 on “Rear View of the SDM-8400
UAC (8-port version)” on page 4-2.
2. Connect the other end of the console cable to the RJ-45 female side of the
terminal adaptor.
3. Plug the DB-9 female side of the terminal adaptor into a COM port on the
console terminal or PC, or to a modem for dialup connection to a remote
console.
3.4.1 Important Console and Modem Settings for Startup

The console port performs autobaud detection when in auto-sensing mode. The
SDM-8400 will set the speed of the console port as soon as it detects an active
connection.
Caution: For trouble-free startup, you should set the console terminal
and modem as follows:
• Console terminal: The default console speed is 9600 bps during boot-
strap initialization, boot sector validation and system initialization. Set
your console terminal emulator to 9600 bps to view all SDM-8400
system status messages on-screen during the initialization sequence
(described on “System Status on Power-up” on page 3-6).
• Modem: Configure your modem with the following AT commands:
• at&d0 to ignore DTR. The SDM-8400 cannot supply DTR to the modem
when in auto-sensing mode (the default setting).
• ats0=1 for Auto Answer mode
• at&w0 to save the modem configuration.
Once the initialization sequence has completed successfully, the SDM-8400
enters auto-sensing mode automatically. At that point, you can change your
console speed, if desired.
• Available console speeds are 1200, 2400, 4800, 9600, 19200, 28800,
38400, 57600 and 115200 bps. The equipment you connect to the con-
sole port must operate at one of these speeds.
Memotec 3-7
3.4.2 Activating the Console Connection

To activate the console connection:
1. Ensure that the SDM-8400 unit has successfully powered up with no system
status errors (see “System Status on Power-up” on page 3-6).
2. Power the console terminal on or start your console terminal emulation program.
Take note of:
• “Important Console and Modem Settings for Startup” on page 3-7
• “Concerning HyperTerminal Connections” on page 8-1.
3. When you see the prompt Type <ENTER> to connect, press the <Enter> key on
the console terminal keyboard several times, until the SDM-8400 responds with
a prompt for the user login.
4. Enter the administrator login: ADMIN.
NOTE: This is the default login. Additional user logins can be defined. For
details, refer to the chapter Controlling Access to the NetPerformer in the
Quick Configuration fascicle of the NetPerformer System Reference.
5. Enter the password for this login. The default password for the administrator
login is SETUP.
When the password is entered correctly, the SDM-8400 sends the product
banner to the console screen, as in this example:
LOGIN:ADMIN
PASSWORD:*****
ACCEPTED
SDM-8400 vx.x.x Memotec Inc. (c) 2007
Signaling Engine x.x.x
Console connected on port CSL
B302417>
6. Enter the Display Alarms (DA) command at the NetPerformer console command
line to verify that your unit is problem free. In particular, look for any alarm
messages that indicate Call Technical Support.
3-8 Memotec
3.5 Installing the Licensed Software Options

Execute the Product License Status (PLS) command at the NetPerformer console
command line to install all licensed software options you have purchased for your
SDM-8400 unit.
Each licensed option includes a Software Licensing Agreement, which can be found
in the product package. You must agree to the terms and conditions of this
agreement before loading the software. Each NetPerformer unit participating in
the software application must be installed with a separate software license.
3.5.1 Software License Key

The Memotec Software License Key is a traceable number that is used to activate the
licensed software option.
• This number is printed on an adhesive label on the cover of the licensed soft-
ware option product package
• Enter this number during execution of the PLS command to activate the soft-
ware license
• You must then execute Reset Unit (RU) command to apply the new license.
For details concerning installation of licensed software options, refer to the Software
Installation and Licensing module of the NetPerformer System Reference, which is
included on the NetPerformer Documentation CD in the product package.
3.6 Connecting the LAN Hub
NOTE: You must provide a standard straight through Ethernet 802.3 LAN cable
(10/100BaseT, RJ-45M to RJ-45M) for connection to the LAN. A LAN
cable is not provided with the SDM-8400 product package.
To connect the SDM-8400 unit to a LAN hub:

1. Connect one end of the LAN cable to the SDM-8400 Ethernet LAN port, labelled
ETH on the rear panel. Refer to Figure 4-1 on “Rear View of the SDM-8400 UAC
(8-port version)” on page 4-2.
2. Connect the other end of the LAN cable to one of the 10/100BaseT ports on your
local LAN hub.
3. The link is up when the LNK LED is on. The LED color indicates the speed of the
LAN connection:
• Amber: 100 Mbps
• Green: 10 Mbps.
Memotec 3-9
3-10 Memotec
Memotec 3-11
3-12 Memotec
4
Product Description
Memotec 4-1
4.1 About SDM-8400 Unit

Item Details
Unit chassis “Unit Chassis” on page 4-4
1 Ethernet port (requires customer-supplied LAN “Ethernet Port” on page 4-6

cable)
4 or 8 serial ports (require custom serial cables) “Serial Port” on page 6-2
1 console port, with console cable “Console Port” on page 4-8
1 power supply, with removable power cable (UAC) “Power Supply” on page 4-10
1 rackmount kit “Rackmount Kit” on page 4-11
Table 4-1: Chapter references per Unit Item
Console port Ethernet Serial ports (8) AC connector

LAN port
System status LAN status Product Serial Number

LEDs LEDs
Figure 4-1: Rear View of the SDM-8400 UAC (8-port version)
NOTE: On the NetPerformer console, the ports are identified as follows:
Physical Port Port Number on Console (LINK)
PORT 1 (serial port) 100
PORT 3(serial port) 300
Table 4-2: NetPerformer console ports
4-2 Memotec
Product Description
Physical Port Port Number on Console (LINK)
PORT 7(serial port) 700
ETH ETH1
CONSOLE CSL
Table 4-2: NetPerformer console ports
Memotec 4-3
4.2 Unit Chassis
4.2.1 Physical Dimensions

• Height: 4.4 cm (1.72")
• Width: 42.7 cm (16.8")
• Depth: 20.5 cm (8.1")
• Weight: 2.7 kg (6 lb).
4.2.2 System Status LEDs

Three system status LEDs: PWR, ST and AL, are provided on the rear panel of the SDM-
8400. These LEDs are located on the left side of the unit when viewed from the rear. Refer
to Figure 4-1.
• PWR (green) goes on when the unit is powered on.
• ST (red/amber/green) indicates which program is operating on the unit and the
gender of the console port, as shown in Table 4-3.
• AL (red/amber/green) indicates several states, including a system alarm when a
software reset occurs. See Table 4-4.
State Interpretation
Blinking Red/Amber/ Early stage of system startup, when the bootstrap

Green program is executing a hardware self-test.
Steady Red/Amber/ Middle stages of system startup, when the bootstrap

Green program is running. LED color indicates the console
port gender. Amber: auto-gender, Green: DCE, Red:
DTE
Amber Later stages of system startup, when the boot sector

is running. The exact function that is taking place can
be determined in conjunction with the AL LED. See
Table 3-1.
Off When system startup in progress: Bootstrap self-test

completed, starting boot sector
When system startup complete: the application is
running but no link is up.
Green The application is running and at least one link is up.
Table 4-3: ST LED states
4-4 Memotec
Product Description
State Interpretation
Blinking Red/Amber/ Early stage of system startup, when the bootstrap

Green program is executing a hardware self-test.
Red A software reset has occurred.a
Amber A Write operation to Flash memory is in progress, e.g.

while saving the application after a download.
Green Hardware initialization is in progress.
Off No alarm has occurred on the unit since the alarms

were last cleared.
Table 4-4: AL LED states

a. To turn the AL LED off, enter the CE (Clear ERR/DIAG LED) command
at the console command line. Refer to the NetPerformer User Guide.
Memotec 4-5
4.3 Ethernet Port
4.3.1 Port
• 1 fully routed Ethernet IEEE 802.3 LAN interface
• RJ-45 10/100BaseT connector
• Can be configured with 2 IP addresses
• Auto-detect speed, 10 or 100 Mbps
• Frame types: Ethernet II, IEEE 802.2, 802.3, SNAP
• Ethernet interface: Ethernet II and IEEE 802.2, 802.3
• Standards: IP RIP V1/V2 or Static, OSPF, NAT, IP Multicast IGMP V1/V2 PIM-
DM, BOOTP/DHCP Relay, DHCP client, IPX RIP and SAP, LLC2, 802.1p/q
prioritization and VLAN, 802.1D Spanning Tree Protocol (STP), MAC Layer
• Filter Criteria: Based on protocol, address (source, destination or SAP) or custom
filtering.
For information on connecting to the LAN hub, refer to “Connecting the LAN Hub” on
page 3-9.
4.3.2 LAN Port Status LEDs

Two LAN status indicators are located below the Ethernet port on the rear panel of the
SDM-8400 chassis (refer to Table 4-1). These LEDs indicate the following:
• LNK: Goes on when the LAN connection passes the Link Integrity test. In addi-
tion, the LED color indicates the LAN speed:
- Amber: Link integrity at 100 Mbps
- Green: Link integrity at 10 Mbps
- Off: No link integrity signal detected.
• ACT: Goes on (green) when there is activity on the LAN port (LAN traffic trans-
mitted or received).
4.3.3 LAN Cable

The Ethernet LAN port has an RJ-45 female connector to attach a LAN cable. Select a
standard LAN cable with RJ-45 connectors at both ends.
RJ-45 The RJ-45 female connector marked ETH on the rear panel of the SDM-8400 provides a
Connector for physical LAN port for attachment to the local LAN hub (10/100Base-T, MDI connection).
Ethernet LAN
Port
4-6 Memotec
Product Description
The following table describes the RJ-45 pinout for the LAN port.
Pin No. Usage Description
1 TX+ Transmit (+) Output
2 TX- Transmit (-) Output
3 RX+ Receive (+) Input
4 – (not used)
5 – (not used)
6 RX- Receive (-) Input
7 – (not used)
8 – (not used)
Table 4-5: RJ-45 pinout for Ethernet LAN port
Memotec 4-7
4.4 Console Port
4.4.1 Port
One PC-compatible console port:
• RJ-45 female connector
• TIA-232 (V.24) serial interface
• Autobaud asynchronous transmission, 1200, 2400, 4800, 9600, 19200, 28800,
38400, 57600 and 115200 bps
NOTE: The equipment you connect to the console port must operate at 9600 bps
when you first power up the SDM-8400 unit. Also, if you are connecting to
the console terminal via a modem, you must set the modem to ignore DTR.
See “Important Console and Modem Settings for Startup” on page 3-7.
• Autosensing gender, DTE/DCE

• Protocol: VT-100 or PPP
• Reverse console function also available for satellite applications (SkyPerformer).
4.4.2 Console Cable

A console cable kit for the console port is included with the SDM-8400 product package
(Part no. 161-1066-001). This kit includes:
• 1 14-ft. (4.25 m) standard TIA-232 (V.24) straight-through cable with RJ-45
male connectors at both ends, and
• 1 TIA-232 (V.24) adaptor for console terminal connection, RJ-45 female to DB-9
female
The console port (labelled CSL) has an RJ-45 female connector to attach the factory-
supplied console cable. Use the RJ-45 to DB-9 adaptor to connect the console cable to the
workstation that will serve as the console terminal. Refer to “Connecting the Console
Terminal” on page 2-25.
RJ-45 The RJ-45 female connector marked CSL provides a physical port for attachment of the
Connector for console cable. It is a dedicated port with autosensing DTE/DCE mode and autobaud.
Console Port
The following table describes the RJ-45 pinout for the console port.
1 RTS Request To Send
Table 4-6: RJ-45 pinout for console port
4-8 Memotec
Product Description
2 DTR DTE Ready
3 TXD Transmitted Data
4 SGND Signal Ground
5 DCD Carrier Detect
6 RXD Received Data
7 DSR DCE Ready
8 CTS Clear To Send
Table 4-6: RJ-45 pinout for console port
Memotec 4-9
4.5 Power Supply

The power supply is located on the right side when the SDM-8400 unit is viewed from the
rear (see Figure 4-1).
NOTE: For information about the factory-supplied power cable and connection to the
power source, turn to “Connecting to the Power Source” on page 3-5.
• AC power inlet (IEC 320)

• Voltage: Autosensing 100-240 VAC
• Frequency: 50/60 Hz
• Current: 0.7 A at 100 V and 0.4 A at 240 V
• Maximum power consumption: 16 Watts (55 BTU/hour)
• Removable power cord (North American or Schuko European type).
NOTE: There is no power switch. Remove the power cord to turn the unit off.
4-10 Memotec
Product Description
4.6 Rackmount Kit

One rackmount kit is supplied with the unit for mounting in a standard 19" (48 cm) rack.
Replacement part number: 161-1062-000.
The rackmount kit includes:
• 2 rackmount brackets
• 4 small Phillips screws for the brackets (10-32 x 5/8) with washers
NOTE: Two spare screws and washers are provided.
• 4 large Phillips mounting screws (6-32 x 5/16) with cap locks
NOTE: Two spare mounting screws are provided.
To install the unit in a rack, refer to “Installing the Unit in a Rack” on page 3-3.
Memotec 4-11
4-12 Memotec
5
Troubleshooting
Memotec 5-1
5.1 Troubleshooting Tips
Symptom Possible Problem Solution
Unit does not start, No power to unit Make sure power cord is properly
with: plugged into the AC power inlet on
the unit, and the AC power outlet
PWR LED off
on the wall
ST LED off
Check power cord and replace
AL LED off immediately if damaged
Make sure AC power outlet has
power
Unit does not start, Unit may be faulty Contact NetPerformer Technical
with: Support for assistance (see
“Technical Support” on page 1-6)
PWR LED amber
ST LED any state
AL LED any state
Unit starts, with: A software reset occurred Enter DA at the console command
line to view the alarms
PWR LED green
If a soft start (rst) alarm has been
ST LED any state
logged with the notation M=xx
AL LED red A=xx D=xx, enter ER to dump the
Exit Record. Send to NetPer-
former Technical Support
Enter CE (Clear ERR/DIAG LED)
to turn the AL LED off
Unit starts, with an A hardware error occurred Enter DA at the console command
alarm message of the line to view the alarms
type:
Contact NetPerformer Technical
An error has Support and provide alarm codes
occurred
(0x00100000
0xC0000002),
please call the tech-
nical support.
Table 5-1: Troubleshooting symtoms, problems, and solutions
5-2 Memotec
Troubleshooting
Console connection Incorrect cable connection Make sure you are using the fac-
does not work, with: tory-supplied console cable and
terminal adaptor
PWR LED green
Make sure the cable is properly
ST LED amber
plugged into the CSL port and the
AL LED any state terminal adaptor
Make sure the DB-9 side of the
terminal adapter is properly
plugged into the console terminal
COM port
HyperTerminal communica- Change Emulation parameter set-

tions program ting from Auto detect to ANSI
(see page 1)
Incorrect modem setting Set the modem to ignore DTR:

execute the AT command at&d0
Set the modem to Auto Answer
mode: execute ats0=1
Console terminal dis- Console terminal was not Set your console terminal emula-
plays unreadable set to the default console tor to 9600 bps, and start again
characters speed before startup
LAN connection does No power to LAN hub Make sure AC power outlet has
not work power
Make sure LAN hub is properly
plugged in and switched on
Incorrect cable connection If LNK LED is off, check LAN

cable and replace if damaged
If LNK LED is on, make sure you
are using the correct IP address
for transmissions
Memotec 5-3
User equipment con- No power to user equipment Make sure AC power outlet has
nection does not work power
Make sure user equipment is
properly plugged in and switched
on
Incorrect cable connection Make sure you have the correct

HD-26 cable for the gender and
interface of the user equipment
(see page 9)
Make sure the cable is properly
plugged into the serial port and
the user equipment
Modem signals down Enter DPORT at the console com-

mand line to view the current
modem signal status on all ports
If modem signals are down, make
sure the modem is plugged in,
switched on and properly con-
nected to the port
5-4 Memotec
6
Serial Port and User Equipment Connection
Memotec 6-1
6.1 Serial Port

4 or 8 serial ports for WAN/user traffic:
• HD-26 female connector
• Asynchronous speeds: 300 bps to 115.2 Kbps
• Synchronous speeds: 1200 bps to 6 Mbps (6144 Kbps) without data compression;
896 Kbps link port maximum speed with data compression
For further details concerning the serial port, turn to WAN/User Port Specifications on
page 5.
6.2 Custom HD-26 Cable

The serial ports require a custom-made HD-26 male cable, which can be ordered from
Memotec or your NetPerformer distributor. For ordering information, refer to Sales
Contacts on page 2.
The required cable depends on the interface and gender of the attached equipment. Twelve
custom HD-26 serial cable models are available:
• V.35/V.11 DCE, V.35/V.11 DTE (for details see “V.35/V.11 Cables” on page 6-
6)
• TIA-232 (V.24) DCE, TIA-232 (V.24) DTE (see “TIA-232 (V.24) Cables” on
page 6-6)
• X.21 DCE, X.21 DTE, with 4-40 screw on the DB-25 connector (see “X.21
Cables” on page 6-6)
• X.21 EU DCE, X.21 EU DTE, with metric M3 screw on the DB-15 connector
(see “X.21 EU Cables” on page 6-7)
• TIA-449 (V.36) DCE, TIA-449 (V.36) DTE (see “TIA-449 (V.36) Cables” on
page 6-7)
• TIA-530 DCE, TIA-530 DTE (see “TIA-530 Cables” on page 6-7).
All cables are 1.8 meters (6 feet) long, and have HD-26 male connectors at one end. At the
other end:
• A male connector indicates that the cable is DTE and that it connects to a DCE
device (a modem, for example).
• A female connector indicates that the cable is DCE and that it connects to a DTE
device (a terminal or another NetPerformer, for example).
NOTE: When ordering a cable for the serial port, make sure you specify the correct
gender.
6-2 Memotec
The HD-26 female connector automatically detects the interface and gender according to
the type of HD-26 custom cable that is installed. For example, with a V.35/V.11 DTE
cable the port will select V.35/V.11 electrical characteristics and DTE. Software
configuration of these characteristics is thus not required.
For details concerning the custom serial cable, refer to Custom Serial Cable Specifications
on page 6.
Memotec 6-3
6.3 Connecting the User Equipment

To connect the user equipment to a serial port:
1. Locate the HD-26 custom cable that is appropriate for:
• The device you are attaching: DTE or DCE
• The interface you want to use: V.35/V.11, TIA-232 (V.24), X.21, X.21 EU, TIA-
449 (V.36) or TIA-530.
2. Connect the male end of the HD-26 cable to the SDM-8400 serial port.
3. Connect the other end of the cable to the user device (CSU/DSU, modem, router,
front end processor, etc.).
Caution: Do not connect a data port (WAN/user) to a host, PU, or Frame Relay
device until you have configured the port protocol via the software. Refer to the
NetPerformer System Reference for details.
6.3.1 Activating the User Equipment Connection

To activate the user equipment connection:
1. Configure all parameters and options for the connection. Refer to the NetPerformer
System Reference, which is included on the NetPerformer Documentation CD.
2. Activate a data connection by bringing up the connected user equipment.
3. Activate a voice connection by dialing a speed dial number to place a call.
4. Check the status of the NetPerformer, its connections and all active channels, ports,
PVCs and SVCs by executing the statistics commands (refer to the NetPerformer
System Reference for details).
6-4 Memotec
6.4 WAN/User Port Specifications

• 1 built-in serial port, configurable as user or link, supporting V.35/V.11, TIA-232
(V.24), X.21, X.21 EU, TIA-449 (V.36) and TIA-530 interfaces
• Maximum speed without compression: 6 Mbps (6144 Kbps)
NOTE: For a port with INTERNAL clocking, if the port speed is configured
higher than 2 Mbps (2048 Kbps), the clock speed will be 3 Mbps (3072
Kbps) or 6 Mbps (6144 Kbps), whichever is closer to the configured
speed. For EXTERNAL clocking all port speeds are supported.
• Link port maximum speed with compression: 896 Kbps

• HD-26 female connectors, gender and interface autodetect from custom HD-26
cables: V.35 DCE, V.35 DTE, X.21 DCE, X.21 DTE, X.21 EU DCE, X.21 EU
DTE, TIA-232 DCE, TIA-232 DTE, TIA-449 DCE, TIA-449 DTE, TIA-530
DCE, TIA-530 DTE
• Circuits: either leased, switched or Frame Relay
• Coding: NRZI or NRZ
• WAN port protocols: synchronous full-duplex HDLC, Frame Relay (FR-USER
for network connection), RFC-1490
• Synchronous user port protocols: HDLC, Synchronous PPP
• Frame Relay protocols: Frame Relay User (FR-USER), Frame Relay Network
(FR-NET), RFC-1490, UNI-DTE, UNI-DCE
• Frame Relay management: LMI, ANSI TI.617/Annex D, ITU-T Q.933/Annex A,
CLLM or disabled
• PVC switching: 300 PVCs, automatic DLCI discovery
• SVCs: Frame Relay telephony applications, one SVC per voice call.
• SNA: SDLC, LAN or Frame Relay RFC1490 (BAN, BNN); SDLC spoofing of
up to 64 PUs, type 1, 2.0, 2.1 and 4/5, local SDLC and LLC2 spoofing, SDLC-to-
LLC2 conversion
• Asynchronous user port protocols: ENQ/ACK, XON/XOFF, CTS/DTR, Trans-
parent, Reliable, Asynchronous PPP
Memotec 6-5
6.5 Custom Serial Cable Specifications
NOTE: In the following sections the Ordering part number is required for ordering
extra cables. The Stock number is printed on the cable.
6.5.1 V.35/V.11 Cables

• HD-26 male connector at one end for connection to the SDM-8400 serial port
• ISO-2593 female (DCE) or male (DTE) connector at the other end for connection
to the V.35/V.11 equipment
• Use the DCE cable for connection to a male connector on the V.35/V.11 equip-
ment (typically a DTE device)
Ordering part number 161-0893-001, Stock number 502-0940-006.
• Use the DTE cable for connection to a female connector on the V.35/V.11 equip-
ment (typically a DCE device).
6.5.2 TIA-232 (V.24) Cables

• DB-25 female (DCE) or male (DTE) connector at the other end for connection to
the TIA-232 (V.24) equipment
• Use the DCE female cable for connection to a male connector on the TIA-232
(V.24) equipment (typically a DTE device)
• Use the DTE male cable for connection to a female connector on the TIA-232
(V.24) equipment (typically a DCE device)
6.5.3 X.21 Cables
NOTE: An X.21 cable has a 4-40 screw on the DB-15 connector.
the X.21 equipment
6-6 Memotec
• Use the DCE female cable for connection to a male connector on the X.21 equip-
ment (typically a DTE device)
• Use the DTE male cable for connection to a female connector on the X.21 equip-
ment (typically a DCE device)
6.5.4 X.21 EU Cables
NOTE: An X.21 EU cable has a metric M3 screw on the DB-15 connector.
the X.21 equipment
• Use the DCE female cable for connection to a male connector on the X.21 EU
equipment (typically a DTE device)
• Use the DTE male cable for connection to a female connector on the X.21 EU
equipment (typically a DCE device)
6.5.5 TIA-449 (V.36) Cables

the TIA-449 (V.36) equipment
(V.36) equipment (typically a DTE device)
• Use the DTE male cable for connection to a female connector on the TIA-449
(V.36) equipment (typically a DCE device)
6.5.6 TIA-530 Cables

the TIA-530 equipment
Memotec 6-7
equipment (typically a DTE device)
• Use the DB-25/DTE male cable for connection to a female connector on the TIA-
530 equipment (typically a DCE device)
6-8 Memotec
6.6 Serial Port Connector and Custom HD-26 Cable Set

Connectivity
Table 6-1 on the next page provides the pinout and directionality of signals on the SDM-
8400 serial port connector and the custom HD-26 cable that connects to it.
NOTE: For V.24 and V.35, refer to V.35 for the ITU circuit number
Descriptions within parentheses refer to X.21 only
The abbreviation n/a means not applicable.
The abbreviation n/s means not supported.
Memotec 6-9
Main Board Cable V.35 TIA-232/V.24 TIA-530 TIA-449/V.36 X.21 Interface

HD-26 DB-25/ISO - DB-37/ISO- DB-15/ISO-
Female
HD-26 Male ISO 2593
2110
DB-25
4902 4903
Connector
Net- Pin Pin Signal

Pin Circuit Pin Signal Pin Signal Pin Signal Pin Signal Pin Description
Name DTE DCE from
TXDA 2 2 3 103 P TXD 2 TXDA 2 TXDA 4 T[A] 2 DTE Transmit

Data
(Transmit on
TXDB 14 14 16 103 S n/a n/a TXDB 14 TXDB 22 T[A] 9 DTE wire)
RXDA 3 3 2 104 R RXD 3 RXDA 3 RXDA 6 R[A] 4 DCE Receive Data

(Receive on
wire)
RXDB 16 16 14 104 T n/a n/a RXDB 16 RXDB 24 R[A] 11 DCE
TXCA 15 15 15 114 Y TXC 15 TXCA 15 TXCA 5 S[A] 6 DCE Transmit

Clock
(Signal
TXCB 12 12 12 114 AA n/a n/a TXCB 12 TXCB 23 S[A] 13 DCE element
timing)
RXCA 17 17 24 115 V RXC 17 RXCA 17 RXCA 8 B[A] 7 DCE Receive

Clock (Signal
RXCB 9 9 11 115 X n/a n/a RXCB 9 RXCB 26 B[B] 14 DCE ele-ment
timing)
XTXCA 24 24 17 113 U XTXC 11 XTXCA 24 XTXCA 17 n/a n/a DTE External

Transmit
Clock
XTXCB 11 11 9 113 W n/a n/a XTXCB 11 XTXCB 35 n/a n/a DTE
DTRA 20 20 6 108 H DTR 20 DTRA 20 DTRA 12 C[A] 3 DTE Data

Terminal
Ready
DTRB 23 23 22 n/a n/a n/a n/a DTRB 23 DTRB 30 C[B] 10 DTE (Control on
wire)
DSRA 6 6 20 107 E DSR 6 DSRA 6 DSRA 11 n/a n/a DCE Data Set
Ready
DSRB 22 22 23 n/a n/a n/a n/a DSRB 22 DSRB 29 n/a n/a DCE
RTSA 4 4 5 105 C RTS 4 RTSA 4 RTSA 7 n/a n/a DTE Ready To

Send
RTSB 19 19 13 n/a n/a n/a n/a RTSB 19 RTSB 25 n/a n/a DTE
CTSA 5 5 4 106 D CTS 5 CTSA 5 CTSA 9 n/a n/a DCE Clear To

Send
CTSB 13 13 19 n/a n/a n/a n/a CTSB 13 CTSB 27 n/a n/a DCE
DCDA 8 8 8 109 F DCD 8 DCDA 8 DCDA 13 I[A] 5 DCE Data Carrier

Detect (Indi-
DCDB 10 10 10 n/a n/a n/a n/a DCDB 10 DCDB 31 I[B] 12 DCE cation on
wire)
n/a n/a n/a n/a 140 N RL 21 n/a n/a RL 14 n/a n/a DTE Remote
Loopback
n/a n/a n/a n/a 141 L LL 18 n/a n/a LL 10 n/a n/a DTE Local
Loopback
n/a n/a n/a n/a 142 NN TI 25 n/a n/a TI 18 n/a n/a DCE Test
Indicator
Table 6-1: Serial connector and NetPerformer custom HD-26 cable set
6-10 Memotec
Main Board Cable V.35 TIA-232/V.24 TIA-530 TIA-449/V.36 X.21 Interface

n/a n/a n/a n/a 125 n/s CI 22 n/a n/a CI 15 n/a n/a DCE Call Indicator
SGND 7 7 7 102 B SGND 7 SGND 7 SGND 19 SGND 8 n/a Signal

Ground
n/a n/a n/a n/a 102a n/s n/a n/a n/a n/a SGND 37 n/a n/a n/a DTE
Common
Return
n/a n/a n/a n/a 102b n/s n/a n/a n/a n/a SGND 20 n/a n/a n/a DCE
Common
Return
SHIELD 1 1 1 Shield A Shield 1 Shield 1 Shield 1 Shield 1 n/a Shield
Table 6-1: Serial connector and NetPerformer custom HD-26 cable set
NOTE: The pinout above indicates the active signals that are used when commu-
nicating with external DTE or DCE equipment via a NetPerformer serial
interface. These HD-26 cables are custom and proprietary to the NetPer-
former. The information in this table is not sufficient to manufacture a
working cable that can interoperate with the serial port on the NetPer-
former unit.
Memotec 6-11
6-12 Memotec
7
Networking Features
Memotec 7-1
7.1 Network Connections

• Circuits: leased, switched, public and private Frame Relay
• Network topology: mesh, hierarchical, star, point-to-point, satellite point-to-
point/multipoint (SkyPerformer option)
• Automatic node discovery and rerouting with least cost metric routing
• PowerCell node discovery, automatic load balancing, bandwidth on demand
(over leased line0, dial backup, time-of-day connect
• QoS: 8 classes of service, 16 priority weights, association to 802.1p and DiffServ
TOS bits
7.2 Link Port Protocols

• Leased lines:
- Serial synchronous full duplex
- Frame Relay, HDLC and PPP, PowerCell
• IP WAN:
- Ethernet, serial PPP, PPPoE, Frame Relay RFC-1490 and PowerCell over IP
• Frame Relay (public and private):
- UNI User and Network, RFC1490, PowerCell
- Local management interface: LMI, ANSI T1.617/annex D, ITUT Q.933/
annex A, CLLM or disabled
- PVCs: 300 per node, automatic DLCI discovery
• Switched Lines and Dial back-up:
- PowerCell over serial ports or IP
- Dialing protocols: V.25bis, X.21, AT and control leads
• Speed:
- Maximum speed without compression: 6 Mbps (6144 Kbps)
NOTE: For a port with INTERNAL clocking, if the port speed is configured
higher than 2 Mbps (2048 Kbps), the clock speed will be 3 Mbps (3072
Kbps) or 6 Mbps (6144 Kbps), whichever is closer to the configured
speed. . For EXTERNAL clocking all port speeds are supported.
- Maximum speed with data compression: 896 Kbps
7-2 Memotec
Networking Features
7.3 Data Features

• Protocols:
- SNA: SDLC, LLC2 or Frame Relay RFC-1490 (BAN, BNN), maximum of
64 PUs per unit (types 1, 2.0, 2.1, 4/5), Local SDLC and LLC2 spoofing,
SDLC/LLC2 conversion
- Sync: PPP, BDLC, HDLC, SDLC, X.25, X.25 over Frame Relay annex F/G
- Legacy Sync: COP, BSC, VIP, IBM/RJE, Uniscope, Poll/Select, Siemens
Nixdorf, JCA, Zengin, Transparent passthrough over PowerCell or over
Frame Relay
- Frame Relay: RFC-1490, UNI-DTE, UNI-DCE
- Asynchronous: PPP, ENQ/ACK, XON/XOFF, transparent
• Maximum speed is protocol dependent
7.4 Network Management and Security

• SNMP management via ACTView 3000 Network Management System for HP
OpenView for Windows or Sun Solaris
• Menu-driven async console port (VT-100) via RJ45 connector, auto-sensing
DTE/DCE, speed up to 115,200 bps
• Remote Telnet access to command port
• FTP or Zmodem upload and download of software and configuration
• Text-based configuration files and journal log
• Traps, traces and extended statistics
• Username/password security control
• Administrative filtering
Memotec 7-3
7-4 Memotec
Index
A D
Access methods 2-4 Dimensions 4-4
ACT LED Distance requirements 2-2
on LAN port 4-6
AL LED 4-5 E
Auto-detection
console port speed 4-8 Environmental tolerances 2-3
gender 4-8 Ethernet ports 4-6
C F
Cables 2-4 Front view 2-2
console port 4-8 Functional overview 1-2
LAN port 4-6
permitted length 2-3 H
serial port 6-2
Hardware
TIA-232 (V.24) 6-6
chassis 4-4
TIA-449 (V.36) 6-7
HD-26 cables 6-2
TIA-530 6-7
connectivity 6-9
V.35/V.11 6-6
HyperTerminal
X.21 6-6
changing the Emulation setting 1-9
X.21 EU 6-7
known problems 1-9
Chassis 4-4
dimensions 4-4
front view 2-2 I
LEDs 4-4 Indicators
LEDs, during power-up 3-6 during power-up 3-6
rackmount kit for 3-3 LAN port 4-6
rear view 4-2 system status 4-4
Configuration access methods 2-4 Installation
Connections connecting to power source 3-5
user equipment 6-4 console terminal 3-7
Connectivity, of serial cables 6-9 LAN hub connection 3-9
Connectors location 2-2
console port 4-8 preparatory steps 2-2, 2-4
LAN port 4-6 rackmount kit 3-3
serial ports 6-2, 6-9 requirements 2-4
Console port 4-8 resolving problems 5-2
cable 4-8 user equipment connection 6-4
speeds supported 4-8
Console terminal
activating connection to 3-8
L
connecting 3-7 LAN hub, connecting 3-9
startup setting 3-7 LAN port 4-6
Custom cables 6-2 cable 4-6
connectivity 6-9 current speed 4-6
LEDs 4-6
NetPerformer SDM-8400 Hardware Installation Guide Index-5

Index
LEDs materials 2-4

ACT 4-6 power source 3-5
AL 4-5 size 2-2
during power-up 3-6 Returning the unit 1-8
interpreting problems 5-2
LAN port 4-6 S
LINK 4-6
PWR 4-4 Sales contacts 1-2
ST 4-4 Security, specifications 7-3
system status 4-4 Serial number 1-7
LINK LED 4-6 Serial ports 6-2
Location 2-2 cables 6-2
specifications 6-5
Site preparation 2-4
M Size requirements 2-2
Modem Solutions to common problems 5-2
startup setting 3-7 Speed
console port 4-8
N LAN port, viewing 4-6
ST LED 4-4
Network Startup
management 7-3 system status 3-6
Network management access methods 2-4 troubleshooting 5-2
System status
O during power-up 3-6
LEDs 4-4
Ordering information 1-2
P T
TIA-232 (V.24) cable 6-6
Ports
TIA-449 (V.36) cable 6-7
cables 4-6, 4-8, 6-2
TIA-530 cable 6-7
console 4-8
Troubleshooting tips 5-2
LAN 4-6
serial 6-2, 6-5
Power supply 4-10 U
Power, connecting to 3-5 User equipment
Power-up sequence 3-6 activating connection 6-4
Product connecting 6-4
chassis 4-4
functions 1-2
package 1-8
V
Product numbers 1-7 V.35/V.11 cable 6-6
PWR LED 4-4
W
R WAN specifications 6-5
Rackmount Work order number 1-7
brackets, location of 3-3
installation 3-3 X
kit 3-3
Rear view of chassis 4-2 X.21 cable 6-6
References 1-4 X.21 EU cable 6-7
Requirements
distance 2-2
environmental 2-3
location 2-2
6-Index Memotec
NetPerformer SDM-8400 Hardware Installation Guide Index-7
REACH FURTHER. OFFER MORE.
Contact Memotec:
tel.: +1-514-738-4781
e-mail: COE@memotec.com

Montreal, Quebec | Canada H4S 1P7 www.memotec.com

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NetPerformer® SDM-8400

Hardware Installation Guide

Any other trademarks are the property of their respective companies.

Copyright © 2009 Memotec Inc.

Chapter 1: Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1. 1 Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

1. 2 About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1. 3 Changes to Console Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

1. 4 About HyperTerminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Chapter 2: Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2. 1 About Unpacking the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2. 2 Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2. 3 Preparing the Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Chapter 3: Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3. 1 About the Hardware Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3. 2 Installing the Unit in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3. 3 Powering Up the Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3. 4 Connecting the Console Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3. 5 Installing the Licensed Software Options . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

3. 6 Connecting the LAN Hub. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Chapter 4: Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4. 1 About SDM-8400 Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4. 2 Unit Chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4. 3 Ethernet Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4. 4 Console Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

4. 5 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

4. 6 Rackmount Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

Chapter 5: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

5. 1 Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Chapter 6: Serial Port and User Equipment Connection. . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

6. 1 Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6. 2 Custom HD-26 Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

6. 3 Connecting the User Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

6. 4 WAN/User Port Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

6. 5 Custom Serial Cable Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Chapter 7: Networking Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

7. 1 Network Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7. 2 Link Port Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

7. 3 Data Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

7. 4 Network Management and Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3

Front View of the SDM-8400 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Distance from serial port to connected equipment . . . . . . . . . . . . . . . . . . . . . . . .2-3

Location of Rackmount Brackets on the SDM-8400 Chassis . . . . . . . . . . . . . . . . . .3-3

Power Cords for SDM-8400 UAC Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Rear View of the SDM-8400 UAC (8-port version) . . . . . . . . . . . . . . . . . . . . . . . .4-2

System status LED states during normal power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Chapter references per Unit Item . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

NetPerformer console ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

ST LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

AL LED states . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

RJ-45 pinout for Ethernet LAN port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

RJ-45 pinout for console port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8

Troubleshooting symtoms, problems, and solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Serial connector and NetPerformer custom HD-26 cable set . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10

1.1 Product Overview

1.1.1 Sales Contacts

1.2 About this Document

NOTE: All NetPerformer documents are available on the NetPerformer Documenta-

Caution: All documents on the NetPerformer Documentation CD, including

1.2.2 Instructions to the Reader

1.2.3 Related Documents

1.2.4 NetPerformer Document Set

• NetPerformer Network Design Guide