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B) increasing effectiveness
C) increasing efficiency
Answer: C
The roles of disseminator, figurehead, negotiator, liaison, and spokesperson are more important at the
________ levels of the organization.
A) lower
B) all
C) higher
D) middle
Answer: C
A human resource manager attending a local Society for Human Resource Management meeting would
be functioning in which role?
A) disseminator
B) informational
C) liaison
D) leader
Answer: C
Answer: D
PRINCIPLES
A) Work and responsibility should be divided almost equally between managers and workers.
B) Workers can be highly productive even if they are randomly selected for a job.
C) Workers should perform all work, while management should maintain responsibility for the work
performed.
D) Managers should perform more work that workers, because managers are generally more skilled.
Answer: A
A manager who believes that no one set of principles applies equally to all work environments is most
likely advocating which management approach?
A) contingency
B) workplace diversity
C) knowledge management
D) organizational behavior
Answer: A
In describing his research findings, David informed his classmates that the Hawthorne Studies concluded
that ________.
B) employees improve their performance as they feel they are being observed
CHAP2
*Which of the following most accurately reflects the symbolic view of management?
Answer: C
*A company whose managers focus on results, rather than how results are achieved, most likely
possesses a high degree of which of the following?
A) aggressiveness
B) team orientation
C) outcome orientation
D) people orientation
Answer: C
*The general environment factor of economic conditions consists of all of the following except
________.
A) interest rates
Answer: C
Chap5
*The socioeconomic view of social responsibility is that management's social responsibility goes beyond
making profits to include ________.
Answer: A
*________ is a personality attribute that measures the degree to which people believe they control their
own fate.
A) Ego strength
B) Locus of control
C) Social obligation
D) Social responsibility
Answer: B