LUKE EDWARD POWERS

www.thelukepowers.com 440-796-9498 thelukepowers@gmail.com

EDUCATION

McGill University, Montréal, QC August 2009 – May 2013

 Bachelor of Arts Major English – Concentration Drama/Theatre
 Minor Psychology, Minor French
 Balanced academics with two part-time jobs, theatre & film acting, and other extracurriculars
 Recipient of 2012 Lang Family Text in Performance Award; member of AUS Council (Rep. for
l'AGÉLF)

WORK EXPERIENCE

Bank of America February 2017 - present

via Alexander Mann Solutions, New York, NY
Training Analyst
 Handle access and technology requests for our account, various reports
 Onboarding, scheduling of training sessions, maintaining trainings and creating new ones as
necessary, leading trainings and refreshers, tracking and reporting training completion
 Onboarded 130+ team members onto our account during 2017
 Project work; use of Microsoft Visio, SharePoint, Outlook, Word, Excel, Powerpoint;

Citi September 2015 – February 2017

via Alexander Mann Solutions, New York, NY
Resource Specialist
 Task management for a remote team of 3; quality checking; event planning, management, and
follow-up; interview scheduling; drafting offer letters;
 Use of GTI, Taleo, Avature (ATS); Microsoft Outlook, Word, Excel, Adobe Writer;
 Onboarding 300+ Summer and Full-Time hires in Markets business areas

Rolls-Royce North America January 2014 – September 2015

via Alexander Mann Solutions, Cleveland, OH
Senior Recruitment Coordinator
 Scheduling interviews; initiating medical, background, and relocation; on-boarding; hiring;
working with candidates in US and Canada (English and French)
 Projects: Process Compliance; Implementation; LEAN Project
 Use of Taleo (ATS); Microsoft Outlook, Word, Excel; ForumPass;

GameStop, Mentor, OH August 2013 – August 2014

Game Advisor
 Cash register; interacting with customers of all ages; informing customers about new releases
and discussing current games

Kohl's, Mentor, OH July 2013 – December 2013

Customer Service, Point of Sale Associate (POS, cashier)
 Cash register; interacting with customers; selling credit; getting emails; processing returns
Overnight Freight Associate (July 2013 – August 2013)
unloading truck; stock; replenishment; ad set; backstocking;
McGill University Enrolment Services, Montréal, QC October 2010 – May 2013
Clerk
 At different times, worked in: Documentation Centre; Recruitment; Student Exchange;
Systems; Reception
 Use of Microsoft Word, Excel; setting up computer stations
 Interacting with students and providing information; sorting and filing of documents
 Contacting other schools to set up appointments; helping coordinate Study Abroad fair

McGill Faculty of Arts Undergraduate Advising, Montréal, QC June 2011 – May 2013
ASAP (Arts Student Advisor)
 Use of Call Center Anywhere program; Provide Support Chat program
 Use of social media: Facebook, Twitter, YouTube
 Scripted, directed, acted in informative videos to promote services
 Interacting with students and providing information and advice

SKILLS & ETC.

 English, French (Fluent); German, Spanish, Mandarin, Russian (Basic)

 Understanding of Windows and Ubuntu Linux OS; Microsoft Office suite;
 Familiar with many social media sites
 Acting (Performance resume available upon request)
 Communication and people skills; work well individually and in groups; fast learner; can work
under time constraints; project work; able to balance multiple tasks; patient and good sense of
humor