Dealer Satisfaction at Lofty Optical Industries

Questionnaire
1) Name of eye hospital/ clinics/shop:
2) Address:
3) Name of the dealer:
4) Gender of the dealer:
5) Age of the dealer:
a) Below 25 b) 25-30 c) 30-35
d) 35-40 e) Above 40
6) Experience in dealership:
a) 1-3 years b) 4-7 years c)8-10 years

d) 10-15 years e) Above 15 years.

Quality:

1) What do you feel about the product quality of lofty optical industries?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

2) The way they meet your needs and expectations regarding quality and
performance?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

3) What do you think about the service quality of lofty optical industries?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

4) What do you feel about the quality of infrastructure of the company?
a) Very Satisfied b) Satisfied c) Good

d) Partly Satisfied e) Dissatisfied

5) What is your opinion about the quality of raw materials used for production?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

Service:
1) The expected quantity of spectacles are supplied to you on time?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

2) What was your dealing experience while comparing with other companies?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

3) What do you feel about after sales service given lofty optical industries?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

4) What do you feel about lofty optical industries transportation?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

5) Price provided by Lofty Optical Industries for Spectacles were?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

Marketing:
1) What do you feel about the credit period given by lofty optical industries?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

2) What do you think about the promotional activities given by lofty?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

3) What do you feel about the marketing strategy of lofty products?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

4) What about the position of lofty optical industries in market?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

5) Social media advertisement was considered as?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

Product:

1. How do you rate the product varieties and color quality of lofty?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

2) How do you rate your satisfaction level with the product samples?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

3). How do you rate the competitiveness of lofty products?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

4) Products of lofty are produced on customer preference where considered to

be?
a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied

5) The Product Information, Packaging, Performance and quality are considered

as?

a) Highly Satisfied b) Satisfied c) Average

d) Dissatisfied e) Highly Dissatisfied