Miss Mirela Danilov

124 Wulfric Road, Sheffield, S2 1GW.

E-mail: mirelamichele@hotmail.com
Tel. 07448853164

SKILLS RPOFILE
Communication skills:
 Able to communicate fairly well to different group of people
 Fairly good at writing reports
 Fluent in Spanish, Italian and Romanian, both spoken and writing
Team building skills:
 Considerate of the ideas and skills of colleagues and work well to achieve desired
goals and objectives.
 Regularly participate in group/team discussions and work well as part of a team.
 Have learnt to make decisions through planning and following successful example of
others.
Management skills:
 I have developed important skills such as negotiation, effective delegation, induction
and have managed and supervised caseload of workers in the retail sector.

EMPLOYMENT HISTORY:
Jan. 2015 – May 2015: Customer Service Assistant; Nandos Restaurant, Fulham, London.
Responsibilities and Achievements:
- Meeting, greeting and welcoming customers to the restaurant
- Taking customer orders and serving
- General cleaning of the restaurant settings
- Have enhanced my customer relation experience in a professional way by dealing
with and addressing client needs.
Nov. 2012 – Oct. 2014: Logistics Agent (Warehouse); Upim, Piacenza, Italy.
Responsibilities and Achievements:
- Labelling of products
- Packaging of items into boxes
- Checking that products are fit for delivery to the customers
- Have improved my attention to detail and able to work under pressure to meet high
standard
Jun. 2010 – Dec. 2011: Cleaning Operative; Trenitalia, Napoli, Italy.
Responsibilities and Achievements:
- General cleaning duties inside the train carriage.
- Tidying the lavatory and stock replenishing
- Dusting and mopping of floors
- This job enabled me to work to meet high standard of both customers and company
Oct. 2002 – Jan. 2003: Care assistant (Living in Carer); Gijon, Spain
Responsibilities and Achievements:
- Meeting the daily needs of an elderly man in the house (Personal Care Needs)
- Managing his hospital appointment and also taking him for appointments in the
hospital/clinic
 - Enhanced problem solving skills as well as working on own initiative
Apr. 2003 – May 2006: Shop Assistant; Barcelona, Spain
Responsibilities and Achievements:
- Helping and dealing with customer queries and conflict management
- Packaging, labelling and folding duties including general housekeeping tasks
- Till duties and stock inventory responsibilities
- Supervisory role and orientating new recruits/staff
- Developed effective administration and organisational skills in marketing as well as
good team building/work.

REFERENCES:
Available upon request.