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These instructions are supplemental. Often they are supplemental to other manufacturer’s
documentation. Never discard other manufacturer’s documentation. Publications from Johnson
Controls, Inc. are not intended to duplicate nor replace other manufacturer’s documentation.
If this document is translated from the original English version by Johnson Controls, Inc., all
reasonable endeavors will be used to ensure the accuracy of translation. Johnson Controls, Inc.
shall not be liable for any translation errors contained herein or for incidental or consequential
damages in connection with the furnishing or use of this translated material.
DVN 5000 AND 100-NET VERSION 2.9
SOFTWARE RELEASE NOTES
INTRODUCTION
Johnson Controls, Inc. announces Software Release 2.9 for the DVN 5000 Series and
DVN 100-NET Series products. Release 2.9 for the DVN 5000 Series includes support for
32 channels on Rackmount Series models, support of various MPEG4 Panasonic® and
Sony® network cameras, and provides a host of new features. See “New Software Features
(DVN 5000)” on page 2. Release 2.9 also resolves multiple software issues.
Release 2.9 for the DVN 100-NET Series includes the new Quad View feature and resolves
some minor software issues. See “New Software Features (DVN 100-NET)” on page 5.
NOTES
New DVN 5000 models supporting 32 channels are currently not available for
purchase; however, existing DVN 5000 Rackmount models can be
field-upgraded to support 32 channels (part number DVN-SYSHDD-32). For
information on the planned release date of new 32-channel models, contact
your local Johnson Controls representative.
DVN products (DVN 5000 Series servers and clients and DVN 100-NET
Series units) running software version 2.9 are not backwards compatible with
DVN products running software version 2.7 or earlier. In addition, upgrading
any single DVN 5000 server, client, or DVN 100-NET to software version 2.9
(or purchasing a new DVN 5000 server with software version 2.9) requires all
DVN products in the system to be upgraded to software version 2.9.
Do not downgrade a DVN 5000 server or DVN 100-NET video codec running
software Release 2.9 to an earlier version.
Johnson Controls also announces Software Release 3.2 for the SiteManager client software.
SiteManager provides an interface to control multiple DVN systems, allowing you to control
and monitor several sites simultaneously. New features in SiteManager Release 3.2 are
described in “SiteManager Release 3.2” on page 16.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
RELATED DOCUMENTATION
Table 1: Related Documentation
DVN 5000 and DVN 3000 Series Software Development Kit (SDK) 24-10352-18
Reference Manual
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Software Release Notes DVN 5000 and 100-NET Version 2.9
NOTES
Training certification for IP/network camera installation and usage is required.
If users do not complete the training and request technical support, they will
be charged for the requested support. For training information, contact Global
Learning and Development at 414-524-4000, extension 4286.
Tours are not supported for any network PTZ camera; however, targets tours
are supported. Also, a targets tour can be created to emulate a tour. Please
contact the camera manufacturer’s Technical Support center or refer to the
camera’s documentation for assistance.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
Support of longer user names and passwords – user names can now have a
maximum of 64 characters and passwords can have a maximum of 128
alphanumeric characters.
Increase in the maximum number of simultaneous client connections to the
DVN 5000 server (from 16 to 32).
Simple Network Management Protocol (SNMP) server functionality. SNMP
clients can request status data from the DVN server, which can generate
notifications when the value of an important status variable changes. The
following DVN attributes can be viewed from an SNMP client: DVN version,
camera number, camera name, camera configuration, camera operation,
Network Time Protocol (NTP) server connection, Redundant Array of
Independent Disks (RAID) operation, and disk volume and operation.
Scheduling archive backups from the same day or previous day’s video with
directory wildcards to simplify categorizing and searching.
Authentication option when backing up archive video, enabling users to add a
unique electronic signature to .AVI files generated during the backup process.
This later helps to determine whether someone has tampered with the back-up
files after being saved in their defined storage location.
Online help for VisionWeb.
Updated Microsoft Windows XP® Embedded operating system (Release 8.0).
Better support for dual core processors, increasing the speed and reliability of
the DVN.
White List feature that allows remote DVN 5000 Series server access to
clients connected only from a specific IP address or a group of IP addresses.
Local Network Access limitation; the DVN server can be configured to
authenticate a user only if the client computer is on the same subnet as the
DVN 5000 server.
Support of up to 32 characters (instead of 15) for the DVN TCP/IP host name.
User login bypass feature, which enables Web portal application developers
using the DVN Software Development Kit (SDK) to allow users from a client
computer, once they initially log in, to bypass the login requirement each time
they visit a video-enabled portal page.
Integration with P2000 software Release 3.8 and higher using the DVN
Software Development Kit (SDK). For more information, see “DVN
Software Development Kit (SDK) and Integration with P2000 Software” on
page 25.
New IP bandwidth estimation tool and storage calculator, which must be run
before ordering and installing the DVN 5000. The tools are available on the
USB flash drive included in the DVN 2.9 upgrade kit or for free on the
following site:
ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/
dvn_software/5000.v2.9/
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Software Release Notes DVN 5000 and 100-NET Version 2.9
NOTE
When using the DVN 100-NET quad view feature, we strongly recommend
limiting each camera to CIF resolution at 30 Frames Per Second (FPS) (or
4CIF resolution at a maximum of 10 FPS). Increasing the resolution and/or
FPS will overload the DVN 100-NET CPU, which will delay the time it takes
to display the video. When viewing a single video stream, you may use
4CIF at a higher FPS.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
For more information, refer to the DVN 100-NET Installation and Operation
Manual and the DVN VisionPocket and SiteManager Software User Manual.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
NOTE
A network camera can be an AXIS, Panasonic, or Sony network camera,
an analog camera connected to a DVN 100-NET encoder, or a camera
connected to a different DVN 5000.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
This issue occurs as a result of the load placed on the DVN’s processor to convert
MPEG video streams to VGA.
This issue does not occur when viewing the split video window from a DVN client
computer using SiteManager or RemoteControl.
Symptom: System fails to record video. Other system performance issues, such as
live video degradation, may occur.
Workaround: If you have more than four network cameras configured, use the 9 or
16 camera split video window feature only on a DVN 5000 client computer.
Resource Overload
Issue: Connecting a network camera to multiple DVNs slows the camera’s response
time. This issue occurs as a result of the load placed on the IP camera’s processor.
Do not overload the network camera.
Symptom: Loss of video and missed motion events.
Workaround: Connect the network camera to a single DVN, which could be used
to feed the network camera’s video to other DVNs.
NOTE
Do not configure the same network camera multiple times on the same
DVN. If your system requires this type of configuration, configure the
network camera once and then refer to this camera as a DVN 5000 device
type in other camera configurations. For example, if camera 1 is configured
as an AXIS, Panasonic, or Sony camera, select camera 2 on the
Setup>Cameras Configuration screen, select Johnson Controls® as the
Device Class and DVN5000 as the Device Type. Then enter the IP
address, login, and password of the DVN 5000 server, and select Video 1
as the Source.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
Darkening Detection
Issue: When Darkening Detection is enabled on the Setup>Motion Settings screen
(Motion>Standard tabs) and users set the slider bar to a number between 0% and
100%, the DVN may fail to trip a Darkening Detection alarm.
Workaround: When Darkening Detection is enabled, set the slider bar to 100%
only. Setting the slider to 0% means no darkening and 100% means it is fully dark.
Audio Volume
Issue: Adjusting the audio volume of specific channels by clicking the Audio button
on the Main screen and using the volume controls on the Audio Adjustment screen
causes a decrease in the audio volume level when the slider bar is set to 50% or
higher.
Workaround: Adjust the audio volume by using only the Volume control bar on the
left side of the Main screen.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
Motion Filter
Issue: Running the motion filter may yield inaccurate results after a user modifies
the time period on the Find screen. The system may not display all motion
information.
Workaround: Click the Refresh button whenever you click the plus (+) or minus
(–) Time Scale Selection buttons to modify the time period.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
occurs, the DVN eventually begins recycling recorded video at 2 hours instead of 3.
The DVN corrects this issue once it detects the hour discrepancy.
Workaround: Add an extra hour to the maximum time.
VisionPocket Locks Up
Issue: VisionPocket software fails to respond and the camera display appears
corrupted when VisionPocket is left in full-screen, portrait mode for approximately
1 hour (on primary power). VisionPocket may lock up in less than an hour when a
Personal Digital Assistant (PDA) runs on battery power.
Workaround: Restart the PDA and re-launch VisionPocket.
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© 2009 Johnson Controls, Inc.
DVN 5000 and 100-NET Version 2.9 Software Release Notes
NOTE
If your computer’s registry does not have these items, ignore the
instructions in this section and close the Registry Editor window. Contact
the Johnson Controls Product Operations Team at 1-800-ASK-JNSN
(1-800-275-5676) for 24-hour assistance in the USA, Technical Support at
805-582-3117 (menu option 5) in the USA, or one of the following numbers
for Europe:
49 20 12 40 04 50
33 6 72 99 49 66
11. Right-click over one of the selected items and select Delete.
12. Close all Internet Explorer windows and verify whether you can log on
successfully to the DVN 100-NET encoder.
NOTE
If you need to restore the registry settings, double-click on the
AcceptedDocsForIEBeforeEditing.reg file and accept the confirmation
to restore the registry.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
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Software Release Notes DVN 5000 and 100-NET Version 2.9
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
Workaround: Click the audio channel toggle button twice (first to enable audio
setup and then to silence audio). The audio should now be muted, as indicated by the
audio toggle button icon.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
Workaround: On the Log explorer window (Log on file tab), hover your mouse
cursor over the space to the right of the Refresh button. The outline of the Split Log
File button appears. Click the button to split the log file.
NOTE
When the log file size exceeds 1 MB, the file will automatically split into two
separate log files.
Workaround: If the Alarm Manager icon does not appear in the system tray,
perform one of the following actions to start the Alarm Manager application:
Restart the client computer.
Double-click the AlarmManager.exe file located at:
<Local Disk>:\Program Files\JCI\SiteManager
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© 2009 Johnson Controls, Inc.
DVN 5000 and 100-NET Version 2.9 Software Release Notes
UPGRADE INSTRUCTIONS
The section provides step-by-step instructions for upgrading the following software:
DVN 5000 RemoteControl client software to Release 2.9 (see page 19)
DVN 100-NET software to Release 2.9 (see page 20)
SiteManager client software to Release 3.2 (see page 22)
The software upgrade files are included on the USB flash drive included in the upgrade kit,
or you can download the files for free from the following site:
ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/dvn_software
We recommend downloading the files before attempting the upgrade. We do not recommend
running the files directly from the FTP site. Download the files from the 5000.v2.9 directory
(for DVN 5000 and SiteManager client upgrades) and the DVN100-Net directory (for
DVN 100-NET encoder upgrades).
NOTE
After the DVN 5000 server has been upgraded, you must upgrade the
client computers and DVN 100-NET devices.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
5. Read the Software License Agreement, select the check box I accept the
terms in the License Agreement and click Next.
6. To accept the default destination folder, click Install.
7. Wait a few moments while the DVN5000 Client Setup Wizard automatically
performs all the necessary tasks.
8. Once RemoteControl has been successfully installed, select to reboot now,
and click Finish.
9. After the client restarts, log on again.
10. Repeat this entire procedure for each DVN 5000 client machine.
2. Click Search.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
The application locates all of the DVN 100-NET units on the network,
regardless of the unit’s IP address.
The L1 and L2 LEDs on the front of the unit that corresponds to the row
selected will illuminate opposite patterns of red and green (when one LED is
red, the other will be green, and vice-versa). This flashing pattern will
continue for 3-4 seconds.
4. Double-click to launch the ServerUpdate.exe file. The DVN Server update
window appears.
5. Click the browse button (...) next to the WSZ File field.
6. Locate and select the DVN100 SSM4369 complete.wsz file.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
7. Click Open. The path to the selected file appears in the WSZ File field on the
DVN Server update window.
8. Enter the IP Address of the DVN 100-NET you wish to update.
9. Enter the User name and Password used to log into the DVN 100-NET.
NOTE
If you have already uninstalled SiteManager as a requirement for installing
the latest RemoteControl client software, skip to step 2.
2. If applicable, uninstall RemoteView from the computer that will run the latest
version of SiteManager.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
NOTE
RemoteView is no longer supported. However, RemoteControl is still
supported.
5. Read the Software License Agreement, select the check box I accept the
terms in the License Agreement and click Next.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
6. Select the type of installation (Full or Custom) and click Next. If you select
Custom, (shown in the screen capture below), you may choose to install
specific software components.
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Software Release Notes DVN 5000 and 100-NET Version 2.9
If integrating a DVN 5000 with a P2000 SMS, refer to Table 4 to identify which software
versions are compatible between the two products.
Table 4: DVN 5000 Series and P2000 Software Integration Compatibility Chart
P2000 Software
2.0 2.3 2.5 2.7 2.9
Version1
NOTE
DVN 5000 Series servers and clients running software version 2.9 are not
backwards compatible with DVN products running software version 2.7 or
earlier. In addition, upgrading any single DVN 5000 server or client to
software version 2.9 (or purchasing a new DVN 5000 server with software
version 2.9) requires all DVN products in the system to be upgraded to
software version 2.9.
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DVN 5000 and 100-NET Version 2.9 Software Release Notes
This file is available on the USB flash drive included in the upgrade kit, or can be
downloaded for free from the following site:
ftp://cardkey:cardkey2000@ftp2.johnsoncontrols.com/cardkey-out/dvn_software/
5000.v2.9/
For more information on the DVN SDK, refer to the DVN 5000 and DVN 3000
Series Software Development Kit (SDK) Reference Manual.
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