Ch.

Ergonomic design create a work environment that reduces illness and musculoskeletal disorders.

True

Performance of a supercomputer is measured in yottabytes.

False

Enterprise servers can allow a maximum of 100 simultaneous users and perform less than 1,000
transactions every day.

False

Multiuser computers are more secure and allow access to centralized resources.

True

Video games that replicate realistic environment and scenarios are called video game simulations.

True

Global positioning systems were originally built by the military.

True

The challenge with e-ink technology is that the scenes can be somewhat difficult to read.

False

E-readers are tablets that are specifically designed for reading books, magazines, and other publications.

True

The current version of OS X is called African Tiger.

False
The computer that Apple builds is a Mac.

True

Programs installed on a tablet are called mobile apps.

True

In a business environment, a netbook is a high-end desktop computer or one that is attached to a

network.

False

ENIAC used 27,000 vacuum tubes, weighed almost 7 tons, and occupied about 3,200 square feet.

False

The microprocessor is also referred to as the CPU.

True

ASCII was originally developed in the 1960s using a 5-bit system that represented 32 characters.

False

A binary code represents digital data as a series of 0s and 1s that can be understood by a computer.

True

Raw data is entered into the system during the input stage.

True

The information processing cycle is the sequential path that data travels from input through storage.

False
A smart grid is how electricity is delivered to customers by using communication technology to manage
electricity distribution efficiently.

True

Convergence is when technology is integrated on multifunction devices such as a smartphone.

True

The internet of Things pertains to the connection of the physical world to the Internet.

True

Useful data is when information is converted into a meaningful format.

False

In 2008, Amazon Kindle and Apple iPhone were released.

False

In 1981, IBM introduced the PC.

True

Apple Computers was founded by Bill Gates and Paul Allen in 1976.

False

In technology, applying ______ means designing spaces that are easily accessible.

universal design

______ studies the relationship between workers and their workspaces.

Ergonomics
Distributed computing, also called______, can be done on a fairly small scale using a few computers in
one location.

grid computing

______ is an electronic scavenger hunt played around the world.

Geocaching

Microsoft Xbox One is a type of ________.

game console

Kinect Xbox has motion and voice sensors, allowing you to play certain games without holding a _____.

game controller

People who use technology and electronics is an efficient and ecologically friendly manner are practicing

green computing

Binary code uses switches and has ____ different possible combinations

256

ASCII was originally developed in the _____

1960s

____, invented in 1947, led to second -generation computers in the 1950s and 1960s.

Transistors

A global positioning system consists of a minimum of _____ satellites that transmit signals

24
GPS uses ____ to determine the position of the receiving devices

triangulation

____ are NOT backlit

E-ink readers

Dedicated ____ are lightweight, inexpensive, devices that can hold thousands of books

e-readers

A(n) ____ is a special tablet that is designed to let the user read books, magazines, and other
publications

e-reader

Most mobile phones use a(n) ____ card to identify the phones, account information and cellular carrier.

Subscriber Identify Module

A(n) ____ can be downloaded and installed to make the device more versatile.

mobile app

Over ____ percent of the U.S. market share runs a version of the Windows and Linux.

85

Which of the following is NOT true about Mac computers?

Macs have a reputation for being unsecure, unstable, and difficult to use

The lightweight system has high-end processing and video capabilities built into it is a(n)

ultrabook
A ____ has a screen that swivels to create a tablet

convertible notebook computer

A compact desktop computer that has the system unit integrated into the monitor is a (n)

all-in-one computer

A high-end desktop computer or one that is attached to a network is a(n)

workstation

Examples of personal computers include all of the following EXCEPT

gaming system

The ____ acts as the brain of the computer.

microprocessor

Who wrote a program for the Analytical Engine to calculate a series of Bernoulli numbers?

Ada Lovelace

The analytical Engine was developed by ____

Charles Baggage

What is the most common extended ASCII set?

Unicode

The binary number system is referred to base ____

10
Which items below is NOT part of the computer iPOS cycle?

Information

Which of the below is NOT an output device?

Microphone

A printer is an example of a(n) ____

output device

which of the following is NOT true about convergence?

many people have replaced cell phones with tablet.

which of the following is NOT true about a smart home?

Smart appliances can only be managed from a phone app.

____ is the integration of technology on a device that serves more than one purpose, such as a
smartphone.

convergence

A microwave's control panel, used for tasks such as setting a cook time or temperature, is an example of
a (n) _______ computer.

embedded

A drone is a type of

UAS

_______, most commonly found in business, process massive amounts of data or transactions

Mainframes
____ are very expensive and perform complex mathematical calculations, such as those used in weather
forecasting and medical research

Supercomputers

Which of the is NOT true about ubiquitous computing?

Ubiquitous computing is when you use devices such as smartphone and keycard on the daily basis.

Ch.10

A GUI typically includes all of the following EXCEPT _____.

a task bar

A tab added to the ribbon automatically when a specific object is selected and that contains commands
relevant to the selected object is known as a ____ tab.

contextual

A USB flash drive is an example of a ____ storage device to transfer information from one computer to
another.

removable

A _____ is a list of commands within a category.

menu

The File Explorer window includes all of the following EXCEPT______.

live tiles

Managing the _____ installed on your computer is the second major task of an operation system and
includes managing all programs installed on your computer.

application software
The growing network of physical objects that will have sensors connected to the Internet is referred to
as the ______.

Internet of Things

To create a new Microsoft account, you must provide a(n)_____.

email address

When you start your computer, you will first see the ____.

lock screen

Which of the following is NOT a built-in application available with a new installation of Windows 10 on a
consumer PC?

Video Conference

Which option is NOT part of the Windows 10 Start menu?

My computer icon

You can enter text into the ____ box to the right of Start to return suggested programs and features.

Search

You must click ____ to change the active window to fill the entire screen.

Maximize

____ is a program within Windows 10 that you can use to capture images of all or a portion of your
computer screen.

Snipping Tool

A(n)______ is a set of instructions that a computer uses to accomplish a task.

program
In Windows, a hamburger is an icon that, when clicked, displays a(n) _____.

menu

To return a window from full-screen view to its previous size, select ______ in the top-right corner of
the window.

Restore Down

To see and switch between open apps, on the task bar click the _____ button.

Task View

You can create _____ desktops as an additional desktop to organize and quickly access groups of
windows.

virtual

The ______ is a vertical panel that displays on the right side of your screen when you click the icon in the
notification area of the taskbar and that displays notifications in the top portion and Quick Actions in the
bottom portion.

Action Center

You can speak to Cortana if you have _____.

a microphone

A feature of Microsoft Edge where you can save sites, favorites and reading lists is the ______.

Hub

Users can make notes or highlight areas of a website and then use the ______ feature of Microsoft Edge
to send the highlighted site to others.

share
All open programs and files will close, network connections will close, and your hard disk drive will stop
when you _____ down your computer.

shut

A computer user with _____ rights can add multiple local user accounts and restrict what account
holders have access to.

administrator

Windows_____ is built into Windows 10 to help prevent viruses, spyware, and malware from being
installed on your computer without your knowledge.

defender

A(n) ______ file is smaller in size, takes up less storage space, and can easily be transferred to other
computers quickly.

compressed

In File Explorer, to change how files in the file list display, click the _____ tab.

View

File Explorer will display the latest files that you have opened and/or edited under the _______ files.

Recent

To transfer files/folders from the clipboard to a new location, from the Clipboard group, click the _____
command.

paste

To copy files using a key board shortcut, hold the _____ button as you select the files you want to copy.

Ctrl

OneDrive is Microsoft's ______ storage product.

cloud

Which of the following is NOT a cloud storage product?

USB flash drive

You need an operating system to use application programs.

True

A folder located inside of another folder is a subfolder.

true

When you turn off your computer by using using Sleep command, Windows 10 automatically saves your
work.

True

Cortana, the name of the personal assistant feature in Windows 10, is also the name of a female
character in a popular video game.

true

you can create custom groups of apps in the start menu.

true

you can rename a file after saving to a location.

true

According to Microsoft, over 90 percent of PC's in the world run some version of Windows.

true

Data refers to everything you create and store during the day-to-day use of your computer.
true

Scroll bars may be vertical or horizontal.

true

A drive is an area of storage that is formatted with a file system compatible with your operating system.

true

To display a taskbar icon's Jump List, double-click the icon.

False

The snipping Tool programs is included with Windows 10.

True

Windows 10 is an operating system that works only on mobile devices.

false

The iOS platform, the Android platform, and the Windows platform are three of the most popular
operating system environments.

true

The mouse pointer is any symbol that displays on your screen in response to moving your mouse.

True

On a single computer, windows 10 can have multiple user accounts.

true

you download Windows Apps from the Windows store.

True

As your desktop background, you must use an approved Microsoft image.

False

You can create personal folders to store documents, pictures, and programs.

true

A dialog box is a small window that display options for completing a task.

true

A Word document is an example of a file.

true

Windows 10 computers come with some pre-installed apps by default.

true

All application must run under direction of operating system.

true

The physical parts of your computer are collectively known as resources.

true

The pointer blinks to indicate where text will be entered.

False

A feature of Microsoft Edge is that you can pin websites to the Start Menu.

True
When using Microsoft Edge with touchscreen, you can take notes and highlight directly on a webpage.

True

Windows Firewall is protection built into Windows 10 that prevent hackers or malicious software from
gaining access to your computer through a network or the internet.

True

When you compress files, you are unzipping them.

False

After a new folder has been created, the name cannot be changed.

False

Opening a data file from a window in File Explore will simultaneously start the program the program and
open your file

true

an area of storage that is formatted with a file system compatible with your Operating System

Drive

a temporary storage area for information you have copied or moved

Clipboard

a container in which you can group and store documents, images, etc.

Folder

a collection of information that is stored on a computer under a single name

File
all of the documents, spreadsheets, images etc. that you store during the day-to-day use of your
computer

Data

an underlying computer system on which programs can run

Platform

a specific type of program that manage the other programs on a computer

Operating System

a list of commands within a category

Menu

software with which you can display webpages and navigate the internet

Browser

a set of instructions that a computer uses to accomplish a task

Application

small images that represents a command, file, application, or other window

icon

displays your current location in the folder structure

address bar

displays when the contents of a window are not completely visible

scroll bar
used to bring the contents of the window into view

scroll box

also called a stylus

pen

uses graphics such as an image of a file folder or wastebasket

GUI

allows you to move within the window in small increments

scroll arrow

any symbol that displays on your screen in response to moving your mouse

pointer

used to control the pointer

pointing device

displays on the ribbon when a specific object is selected

contextual tab

displays the desktop background with a small image of all open programs and apps

Task View

an operating system environment

Platform
can be used with Microsoft's intelligent personal assistant

Search box

displays app notifications

Actions Center

sometimes referred to as the system tray

Notification area

displays the contents of folders and files on your computer

File Explorer

a customizable group of square and rectangular boxes

Tiles

icons that show status information

Badges

a see-through holographic computer

HoloLens

a growing network of physical objects

IoT

Managing the data that you generates is one of the three tasks of an operating system

true

Ch.11
1. At the top of an Office window, the ________ bar displays the name of the file and the name of the
program.

title

2. The ________ displays buttons to perform frequently used commands with a single click

Quick Access Toolbar

3. When you press Enter and formatting marks are turned on, you will see a ________ at the point
where you pressed enter.

paragraph symbol

4. You can utilize a keyboard ________, by pressing a key or combination of keys to perform a task that
would typically require a mouse.

Shortcut

5. In Word and PowerPoint, words that are not in the dictionary display a ________ letting you know
that there may be a misspelling.

wavy red line

6. An ellipsis following a command name in a command group indicates that a ________ will display
when you click the command.

dialog box

7. ________ is a technology that shows the result of applying and editing or formatting change as you
point to possible results, before you actually apply it.

Live Preview

8. The ________ command reverses your last action.

Undo

9. A ________ is any disk drive, folder, or other place a user can store files and folders.

Location

10) If you want to access your files anywhere from almost any connected device, you should store your
files on your ________.

OneDrive

11) In order to have an updated copy of a file in more than one location, you can ________ the files so
that updates in one location can be reflected in another based on a set of rules.

Sync
12) The first step in saving a file is to ________.

Determine the location to save the file

13) From Backstage view, you can view the document ________ including document title, author name,
and subject.

Properties

14) When you are editing a footer, the Header and Footer Tools tab, which is normally not visible,
displays. This is an example of a ________ tab.

Contextual

15. The ________ command displays a preview of how the document will print before sending it to the
printer.

Print

16. When you download a file and Office 2016 considers the source location of the file to be risky, it will
automatically open the file in ________ View.

Protected

17) All Office programs have a(n) ________ that consists tabs, groups, and commands.

Ribbon

18) When working with smaller screens, you can minimize the ribbon so that only the ________ are
visible.

Tab names

19) If you set a tab stop or an indent, you can see the location on the ________.

Ruler

20) By default, which of the following is NOT one of the default commands on the Quick Access Toolbar?

Print

21) When using the Bing Image Search box, you can find various images that can be used under
________, which allows users to share and use their photos as long as the author is not profiting or
selling the images.

Creative Commons

22) You can display the KeyTips within the ribbon by pressing the ________ key.

Alt

23) The default zoom level for viewing a document is ________.

100%
24) The default font in Word is ________.

Calibri

25) You can make all of the following changes to a theme font EXCEPT ________.

Orientation

26) You can use the ________ command to place a copy of a selection on the Clipboard and remove the
selection from the original location.

Cut

27) You can use the keyboard shortcut ________ to cut text and place it on the Clipboard.

Ctrl + X

28) You can change text to decorative stylized text by clicking the ________ command on the Insert tab.

WordArt

29) Use the ________ command to search a document for hidden data or potentially personal data that
should not be shared.

Inspect Document

30) To send several large files, which may be too large to send in an email, create a ________ file that
reduces the overall size of the files.

Compressed

31) The search feature in Microsoft Office that helps you with an Office command is the ________
feature.

Tell Me

32) By holding down the ________ key when working in any Windows-based program, you can select
multiple items.

Ctrl

33) The only thing required to create a Microsoft account is a(n) ________.

Email address

34) By creating a Microsoft Account, you can sign in to Office 2016 and have full access to
OneDrive.

Ture

35) You must install Windows 10 to use Microsoft Office 2016.

False
36) You must hide formatting marks before printing in order for them not to print on the document.

False

37) By default, when you enter text in an Office program it will overwrite existing text.

False

38) When you select a line of text, any changes are applied to the entire selection.

39) If you add a word to the dictionary, it will no longer display as a possible misspelling.

40) Microsoft's research indicates that two-thirds of people who open Word documents never, print
them.

41) Cloud computing refers to applications that can be installed on a computer through the Microsoft
Store.

42) For syncing to occur, a device must be connected to the Internet.

43) The default location for saving a new file when signed into a Microsoft account is the desktop.

44) Metadata is synonymous with document properties.

45) After naming and saving a file, you can click the Save command from the Quick Access toolbar
without having to go to Backstage view to save changes.

46) You can change several of the document properties for a file, but you cannot change the tags.

47) You can save a document in a format other than .docx when saving in Word 2016.

48) Depending on which Office program you are using, the Open, Save and Save As dialog boxes will look
slightly different.

F
49) If a file is set to Read-Only, the file must be saved as a new file with a new name before you can edit
it.

50) To store files on your OneDrive, you must be signed into Office.

51) You can customize the Quick Access Toolbar.

52) Backstage view is a centralized space for all of your file management tasks.

53) When inserting a picture into a document, you can download pictures from Facebook, as well as
from several other account types.

54) When you select a Font Theme, it will be applied automatically to the entire document within Word.

55) To quickly select an entire paragraph for editing, you can double-click anywhere within the
paragraph.

56) Selections that are added to the Clipboard using Cut or Copy can only be pasted within the original
document.

57) Only one item may be placed in the Clipboard at a time.

58) The Tell Me box is a search feature for Office commands.

59) You can print the Help information on any topic from within the Office Help tool.

60) You can use any email address to create a Microsoft account

61) Desktop app: requires a computer operating system to run

Windows app: runs on all Windows device families

Template: a preformatted document that you can use as a starting point and change as needed

App: a self-contained program usually designed for a single purpose

Windows 10: the current Microsoft operating system

62) Quick Access Toolbar: default commands include Save, Undo, and Redo

Ribbon: displays a group of task-oriented tabs

Ribbon tabs: displays the names of the task-oriented tabs relevant to the open program

Status bar: displays file information on the left

Title bar: the window control buttons are grouped on the right side

63) Insertion point: a blinking vertical line that indicates where text or graphics will be inserted

Pointer: moves in response to moving your mouse device

Keyboard shortcut: performs a task that would otherwise require a mouse

Mini toolbar: displays commands that are commonly used with the selected object

Selecting: highlighting

64) Ellipsis: a set of three dots indicating incompleteness

Gradient fill: when one color fades into another

ScreenTip: displays useful information about mouse actions

Gallery: an Office feature that displays a list of potential results

Alignment: refers to the placement of paragraph text relative to the left and right margins

65) Header: a reserved area for text or graphics that displays at the top of each page

Footer: a reserved area for text or graphics that displays at the bottom of each page

Tag: a custom file property

Zoom: increase or decrease the viewing area of the screen

Contextual tab: added to the ribbon automatically when a specific object is selected
66) Sans serif font: a font design with no lines or extensions on the ends of characters

serif font a font design that includes small line extensions on the ends of the letters

font a set of characters with the same design and shape

points used to measure font size

font styles includes bold, italic, and underline

67) Ctrl + Home moves to the beginning of a document

Ctrl + End moves to the end of a document

Home moves to the beginning of a line

End moves to the end of a line

PageUp moves up one screen

68) Style a group of commands that can be applied to a paragraph with one command

Theme a predesigned combination of colors, fonts, and effects that looks good together

Template a preformatted document that you can use as a starting point and change as needed

Formatting the process of establishing the overall appearance of text, graphics, pages, etc.

Fill the inside color of an object

69) OneDrive Microsoft's free cloud storage for anyone with a free Microsoft account

Desktop App a computer program that is installed on your PC and requires a computer operating system

Office 365 a version of Microsoft Office to which you subscribe for an annual fee

SharePoint : collaboration software where people within an organization can manage documents and
publish reports for others to see

Office Store a public marketplace for Office apps that Microsoft hosts and regulates

Ch.12

To insert an online video into a Word document, on the insert tab, in the Media group, click Online video

True
When a SmartArt object is selected , it has sizing handles around the border

True

The text pane must be open to enter text in a SmartArt object

The word "test" is nonprinting text in a SmartArt graphic

A leader character is used to help draw the reader's eyes across a page from one item to the next
associated item

Leader characters can be a solid, or even a dashed line

In a document, the tab stop arrow is a mark that will print

If you double-click the Format Painter button, it is activated for multiple uses

Microsoft Word is an example of which type of computer application?

Word processing

Which of the following enables you to click an item when using a touchscreen?

Tap the item

Which of the following item enables you to right-click on a touchscreen?

Press and hold for a few seconds

A preformatted document used as a starting point in Word 2016 is known as ________.

a template

If the rulers do not display on your Word 2016 screen, click the ________ tab, and select the Ruler check
box in the Show group.

View

How many spaces should be inserted at the end of a sentence?

One

Word uses wordwrap, so if a word does not fit at the end of a line , what happens to that word?

It is automatically moved to the next line

Which of the following is NOT a default settings of Word 2016?

Default spacing after paragraphs of 12 points.

Which of the following can be described as graphics?

Online pictures and charts

What is a picture or object that is positioned directly in the text at the insertion point just like a
character in a sentence?

An inline object

Where does the rotation handle display when a graphic is selected in a document?

Above the top center sizing handle

The manner in which text reflows around an object when it is moved or resized is called ________.

Live Layout

The manner in which text displays around an object is _________.

text wrapping

Any symbol can be used as a bullet character

The bullets button is a toggle button

It is best to use a bulleted list for items that have definite steps or a sequence of actions

A numbered list can use letters

To zoom your screen, hold down Ctrl and use the mouse wheel at the same time

the "First Line Indent" makers is located on the status bar

you can hold down Ctrl key to select multiple items in a document

T
To achieve a justified right margin, Word adjust the width of the font in the characters across the line of
text

The Margins gallery will display your last custom setting

When printing a document that includes color on a non-color printer, colors will print in shades of gray

Formatting marks do not display in Print Preview

A floating object must be moved with the text surrounding it

Ctrl + C is used to center a selected test or object

"Pencil Grayscale" and "Paint Brush" are examples of article effects

Alignment guides in Word 2016 are red

Layout options are used to control the way that text wraps around a picture or object

T
you can type a font size in the Font Size box if the font size you want dies not display in the Font Size list

Text effects can be applied to drawing objects

Graphics add visual interest to a document

The Save button is located on the Quick Access Toolbar

When text is copied from a location in a Word document, it is removed from its original location

the default left and right margins in a Word 2016 document are 1 inch; default top and bottom margins
are also 1 inch

Formatting marks print in your document; however, they print in a grey tone, lighter than the rest pf the
test

Two spaces between sentences is now considered common practice in types documents

Wordwrap is applied when you press Enter at the end of a paragraph

F
Word 2016 has a blank document template that you can select as a starting point

When using a touchscreen, you slide to rearrange objects or items on the screen

Rich media refers to?

Computer interaction that responds to your actions

What does the text pane of a SmartArt graphic offer?

A location where you can type text

When of the following shortcut keys enables you to select everything in a document?

Ctrl + A

You can access page border options on the _____ tab.

Design

Paint bruch is a(n) _______

artistic effect

Glow is a type of _______

picture effect

Picture styles include all of the following EXCEPT _______

3-D rotation

what is an up-ward and download-pointing arrows that let you move through a set of values called?
Spin box

The manner in which text displays around an object is ____

text wrapping

Where does a dot leader display is a document?

Between the columns of a list

Specific locations on a line of text in a document are ________

tab stops

All of the following EXCEPT ______ turms a list off

Pressing the Esc key

By default, Word formats bulleted items with a first line indent of _______

.25", .5"

Bulleted and numbered lists can be created on the _____ tab

Home

the Paragraph dialog box can be accessed on the _____ or the _____

Home tab; Layout tab

Which of the following is the default line spacing of Word 2016?

Multiple 1.08 spacing

Line spacing refers to _________

the distance between lines of text on a paragraph

Paragraph layout in Word includes all of the following EXCEPT _______

margins

Which is the following is FALSE about margins in Word 2016?

Default left and right margins are 1.25"

Backstage view in Word 2016 is accessed by clicking the ______

File tab

In a Word document, a (n) ______ can be moved independently of the surrounding text characters

floating object

When the body of a document is active, the footer or header text is _______

Dimmed

Ch.13

Which of the following is FALSE about tables in Word?

Wordwrap does not work in a table

When you create a table in Word 2016 from the Table button on the insert tab, as you select the
number of rows and columns you want, the cells are ______

bordered in orange

A formatting mark in each cell of a table indicates

the end of the contents in each cell

When a table is active in a Word document, the two additional tabs that display on the ribbon are
______
design and layout

When converting text to a table, you signal Word to create columns by separating the text with _____

commas and tabs

to display measurements on the ruler while changing column widths, hold down the ______key while
dragging the marker

Alt

how can you identify the One-Click Row/Column insertion button?

it is a circle with a plus sign within in

What does pressing Tab in the last cell of a table do?

Adds a new row

When you create table, all of the cells have black, solid line borders of which point size?

1/2 point

what are the default cell margins of a table?

0" for top and bottom, 0.08" for left and right

if gridlines do not show on a table without borders, click the Borders button arrow, and then click View
gridlines on the ____

table Tools Design

Which of the following is TRUE about Office Presentation Service?

it enables you to display a Word document through a web browser

What happens in a Word document through Office Presentation Service when someone is viewing a
different portion of the document than the presenter?

an alert displays in the his or her screen

what can you do in Skype?

you can make voice calls and video call over the internet

which of the following is FALSE about Word templates?

the starting point for a blank Word documents is called the Standard template

Which of the following would be LEAST likely to be included on letterhead of a company?

Company officers

Settings related to paragraphs are found in the Document Formatting group on the ____ tab

design

the default spacing before and after a paragraph for a new Word document is ____ points of blank
space after a paragraph

0 points of blank space before a paragraph and 8

The default folder when custom template files are stored is named _______

Custom Office Template

On a desktop computer (not a laptop), which keyboard shortcut displays the Save As dialog box?

f12

The _____ is the name and address of the person receiving a business letter.

inside address
Which of the following is referred to as the closing line of a business letter?

The complimentary closing

Which of the following includes the name and/or job title of a writer of a business letter?

The writer's signature block

Which of the following is included in only SOME business letters, not necessary all?

Subject line

Which of the following is ALWAYS included in a business letter?

Inside address

Most Business Communication texts recommend that the dateline of business letter be positioned at
least _______ below the letterhead of the page.

three blank lines

In Business Communication texts, what is the recommendation of experts regarding the number of
blank lines between the dateline of a business letter and its inside address?

One to 10 blank lines

How do potential spelling and grammar errors display in Word 2016?

As red and blue wavy underlines

How do you select an individual word?

Double-click the word

How do you quickly select a sentence?

Hold down Ctrl and click in the sentence

Which of the following enables you to select everything in an entire document?

Move the pointer to the left of any line and when the arrow pointer displays, triple-click.

Which keyboard shortcut key opens the Spelling & Grammar feature?

F7

When you select a word in a document and you want to select a synonym, what do you do?

Right-click, point to Synonyms

Which of the following is the standard business envelope?

Size 10

By default, when you create a table, borders display around each cell.

True

When you press Enter within a table cell, the insertion point moves to the next cell.

False

A delimiter character can be a tab or a paragraph mark.

True

When you create a table in a document, the font and font size in the table remain the same as for the
document.

True

The default envelope size is a standard business envelope referred to as a Size 6

False
F7 opens the Thesaurus pane

True

From the File tab, you can insert a file into an existing document

False

When you create a table, the first column is approximately twice the width of the other columns.

False

Two options on the AutoFit button on the Table Tools Layout tab are AutoFit to Contents and AutoFit to
Window.

True

Tabs cannot be in a table.

True

The default table border is a single, solid, black line.

true

By default, table borders do not print.

False

You can sort information in a Word table in either ascending or descending order.

True

The drag-and-drop feature is most useful when you are moving text between multiple Word documents

False
You can double-click in a paragraph to select it

False

When presenting a document online, you can share a copy of the document to the presentation
attendees by selecting Enable remote viewers to download the document when you start the
presentation.

True

Ctrl + Home is a quick, easy way to navigate to the top of a document.

True

The most common date format for a letter is, as an example, July 4, 2018

True

Word's Automatic library of incorrect/correct words is so extensive that additional incorrect/correct

words cannot be added to it

False

A subject line is a business letter is a required element of all letters

False

An enclosure notation on a business letter alerts a reader to the fact that a document is included with
the letter

True

On a desktop computer, F12 id the shortcut key to open the Save As dialog box

True

If you send a resume to a company, it is good practice to include a cover letter.

True
You cannot save Word template files that you create to any folder folder other than the Word default
folder, Custom Office Templates.

False

By default, Word stores template files that you create on your Desktop.

False

Word includes predesigned templates for a cover letter.

True

All documents in Word are on a template.

True

Block style is one of several accepted letter formats available

True

Business letters should always have one blank line above and one blank line below salutation

True

Skype enables you to present a Word document through a web browser.

False

While you presenting in Office Presentation Service, you can make minor edits to the document.

True

A synonym us a word that has the same or similar meaning to a word that you have selected

True
You can select everything in an entire document two ways; by triple-clicking within the document or
with Ctrl + S

False

There is an Office dictionary included with Word

True

Automatic spell checking in Word is not set by default; it must be turned on to be active

False

Word that are not in the Office dictionary are marked with a wavy underline

True

F7 starts the Spelling and Grammar command in Word

false

When you open the Thesaurus pane in Word, it displays on the left side of the screen with a list of
synonyms

False

Ch.14

What is a style guide?

A manual of standards for the design and writing of documents

Which of the following is one of the MLA standards for formatting text?

no extra space above or below paragraph

A research paper using MLA style includes which of the following formats?
Double spacing

what should be on the first line of the first page of an MLA-style research paper?

The name of the report author

What should be on the second line of the first page of an MLA-style research paper?

the name of the person for whom the report is prepared

Which of the following are included in the first four lines of a research paper?

The report author

which of the following is true about footnotes?

If you delete a footnote, the remaining footnotes are automatically renumbered

How can you distinguish the footnotes in a document from the body of the report?

A short blank line displays just above the footnote area

The purpose of an explanatory footnote is to

provide additional information that may not fit well in the context of the document

In MLA style, the font size for footnote text is ______ pt font

10

Instead of using numbers to designate footnotes, you can use the screen traditional symbols in order ---
the first of which is what symbol?

Asterisk

Word's default style for footnotes text is ___________________________

single-spaced paragraph with 10-point Calibri font and no paragraph indents

which of the following titles is used for the list of sources in an MLA-style research paper?

Works Cited

which of the following is found within the body of a report and refers to a source in the bibliography at
the end of the paper?

citation

Which of the following would NOT be included in the citation for a book?

The street address of the publisher

What is included in an MLA style parenthetical reference (and in which order)?

last name of the author or authors and the page number in the referenced source

Which of the following is FALSE about page breaks?

When inserting a manual page break, the new page always starts with single spacing and no indents

APA-style papers use _____ as the title of the list of sources

Bibliography

A ＿＿＿＿＿＿＿＿ is a text or graphic element that displays behind text in a Word document

watermark

Microsoft research indicates that ______ of user sessions in Word contain no editing

Two-thirds

Where is the Read Mode button located on the Word 2016 screen?
On the status bar

A ________ can divide a two-column section of a document from a one-column section

section break

Use the ______ key to more easily define a selection that may be difficult to select by dragging the
mouse or touchpad

Shift

What does a column break indicator look like?

a dotted line

The result in a ______ display Creative Commons images for use in your assignment

Bing image search

Which of the following describes resizing an image to a percentage of its size?

Scaling

Which of the following describes removing unwanted or unnecessary areas of an image?

Cropping

What is an image captured of the active window?

Screenshot

Which of the following is often used for headlines and titles?

Small caps font effect

Which of the following is a font effect?

Small caps

What is an em dash?

A punctuation symbol

A (n) ___________ indicates a manual line break

bent arrow

The _______ for a mail merge holds text or formatting that remains constant

main document

The ______ for a mail merge holds the information for whom the document is being created

data source

A column of information in a data source is referred to as a record

A row of information in a da ta source is referred to as a field

A main document in a mail merge contains data, such as names and addresses

PDF Reflow enables you to bring a PDF file into Word and transform it back to an editable Word
document

Word's Read Mode optimizes the view of the Word screen for reading a document
T

A watermark should be used to mark the paper as the final version

Document statistics show the number of revisions made to a document

In a hanging indent, the first line of text and remaining lines align at the left margin

The APA report style uses 'References' as the title of the list of sources referenced

A bibliography must begin on a new page

For the 7th edition of the MLA Handbook for Writers of Research Papers, URLs should always be
included in a Web page source

Only the author name(or possibly an organization or company name) is used in a parenthetical
reference of a Web page has no page numbers

Word's PDF Reflow feature is not intended to be a quality viewer for PDF files

When you recolor a picture, all colors in the picture change to only one shade
F

You can highlight text in different colors in Word 2016

A Word file can be saved as a PDF file

You can end a column at any point by inserting a manual page break

Many magazines and newspapers use justified text for their columns

A newsletter typically has two or three columns on a page

Creative Commons images cost the user only a small fee for access

When you crop a picture, you remove an unwanted or unnecessary portion of the image

The crop pointer helps you select the unwanted or unnecessary areas of a picture

When you flip an image, it creates a reverse image

T
An em dash indicates an explanation or emphasis in a document

In a mail merge data source,a person's last name is an example of a __________

field

an address block is surrounded by ___________________

double angle brackets

APA is one of the commonly used styles for research papers

MLA format uses 1.25" margins and 1.5 line spacing

Automatic page numbers can be inserted into a header or into a footer

If you add or delete a footnote in a document, you need to renumber each of the following footnotes
manually

You can modify Word paragraph styles

Sources in a research paper can only be used one time

F
the default formatting for footnotes is 10 pt and single spaced

To suppress a header or footer means to hide it from view

inserting the file name in the footer of a research paper is standard MLA format

MLA and APA style research papers use parenthetical references for source citations rather than
footnotes

In MLA style, the title Works Cited is left justified on a new, final page of a document

The beginning of each first line of every paragraph in an MLA style research paper shoud indented .5"

Ch.7

which of the following is NOT true about how the internet began?

the internet stared as a U.S. Department of defense ARPA project in the 1950s

Which of the following is NOT one of the four original ARPANET locations?

University of Colorado in Denver

By the late 1980s, ________ was the primary internet backbone

NSFNET

The________ is a network of computer networks

internet

which of the following is NOT true about the World Wide Web?

in 1993, a group of graduate students released the Mosaic point-and-click graphical browser for the
web, which later became Firefox

_______ is an internet technology with average speeds of 384 Kbps to 29 Mbps

DSL

The Federal Communications Commission defines_____ as anything over 10 Mbps

Broadband

_______ is an internet technology with speeds ranging from 1 Mbps to 100 Mbps but are typically 8 to
25 Mbps.

Cable Internet access

________ enables you to connect to the internet using cellular 3G and 4G standards

Mobile internet access

Launched in 1995, _______ has become the most popular web browser.

internet explorer

which of the following is NOT true about Mozilla Firefox?

At the beginning of 2013, Firefox had increased its market share to about 25 percent.
_____ is an Internet technology with speeds ranging from 1 Mbps to 100 Mbps but are typically 8 to 25
Mbps.

Cable Internet access

_____ enables you to connect to the Internet using cellular 3G and 4G standards.

Mobile Internet access

Launched in 1995, _____ has become the most popular web browser.

Internet Explorer

Which of the following is NOT true about Mozilla Firefox?

At the begging of 2013, Firefox had increased its market share to about 25 percent.

Adobe Reader is a type of ______.

plug-in

Which of the following is NOT plug-in software?

Yahoo! toolbar

Which part of the URL https://pearsonhighered .com/go is domain name?

www.pearsonhighered

The _____ coordinates the Internet naming system.

ICANN

____ enables calls to be transmitted over the Internet instead of over traditional telephone line or
cellular towers.

VoIP
You can use Google ______to chat with others using your Google account.

Hangouts

Which of the following is NOT true about telecommuting?

Every job lends itself to telecommuting at least part of the time.

Email uses ______ technology.

store-and-forward

Which of the following is NOT true about email?

Email is secure

______ were one of the first forms of social media.

Forums

A conversation in a forum is called a ________.

thread

Web ______ tools enable you to create content, connect, network, and share on the web.

All of the following are true about Facebook EXCEPT ______.

all companies use Facebook to connect with customers

Which of the following social media sites is designed for professional business connections?

Linkedin

Which of the following social media sites is designed for MMORPG?

Webkinz

Which of the following is NOT a social media sharing site?

Facebook

_______ is the largest online video hosting site in the world

You Tube

A video that becomes extremely popular because of recommendations and social sharing is a _____
video.

viral

Sites like _____ do not host user-created content, but they are still social because they keep track of the
popularity of video and have users review and discuss the videos

Hulu

_________ is the largest image sharing site on the web.

Flickr

an online journal that anyone can set up is a _____

blog

______ is a microblogging site

Twitter

______ is a format used to distribute frequently changing web feeds

RSS
Social ____ sites allow you to read opinions and write your own opinion of places such as hotels and
restaurants.

review

Social _____ sites allow you save and share your favorites online.

bookmarking

____ online communication refers to communication that happens in real time, with two or more
people online at the same time.

Synchronous

Which of the following is NOT true about using chat and instant messaging?

All instant messaging software supports group chats.

The _____ enables you to use a friendly name like google.com to find a website

DNS

Which of the following is NOT true about using Web addresses?

httos:// is a top-level domain

In 1958, President Eisenhower created ARPA to jump-start U.S. technology for the military.

The U.S. Department of Defense started e-commerce

By the late 1980s, CSNET was the primary Internet backbone.

F
Most people use the terms Internet and World Wide Web interchangeably, but they are two different
things.

NETs are companies that provide Internet access and offer many different access plans.

The least expensive type of connection is usually DSL

CBS Mobile Zone is an example of a municipal Wi-Fi

HTTP is the authoring language that defines the structure of a webpage.

Safari is the most popular web browser for Macs.

Small screen devices, such as tablets, e-readers, and smartphones, use mobile browsers.

A plug-in is created for a specific browser to add features to it

A cookie is a small file that is placed on your computer by websites that you visit is a cookie.

T
Widgets are server-side programs.

Google.com is an example of a top-level domain.

A protocol is a set of rules for communication between devices that determine how data is formatted,
transmitted, received, and acknowledged

TLD is the organization that coordinates the Internet naming system

Most likely, your IP address is provided by your ISP

Skype allows you to place a regular phone and NOT have to pay a fee.

FaceTime is Microsoft's video call software

A CAPTCHA is a series of letters and numbers that are distorted in some way.

Some websites refer to a forum as a community

T
A viral video is one that becomes extremely popular because of recommendations and social sharing.

The largest online video hosting site in the world is Hulu

Blogosphere is the practice of using social media sites to sell products and services.

Tweets are limited to 140 characters.

Ch.8

In _____ , the first cell phone and VolP calls were made

1973

In ______, United States President Bill Clinton made the first presidential webcast

2000

In _____, the google.com domain name was registered

1997

In ____, Google announced it has indexed over one billion pages

2000

In _____, WebEx was founded

1996

Search engines use ___ to crawl the web and gather results
spiders

an example of a metasearch engine is ______

Dogpile

Which is NOT a logical operator used in searches?

BUT

Which of the following is NOT a valid Boolean search term?

Penguins NOR hockey

When using Google to search a specific website, add ____ before the domain you want to search,
followed by your search term

site:

When using Google to learn a specific term. add _____ before the word

define

a good search tool to use when doing scholarly research is Google ________

scholar

a _____ is used to protect logos or symbols that represent a brand

trademark

a ____ is used to protect literary and artistic works

patent

The song "happy birthday to you " was determined to be in the public domain in the year________
1995

Directly quoting or paraphrasing someone else's work without permission or credit _____

is plagiarism

Creative Commons is a(n) _______ organization that provides free legal tools to change copyright terms

nonprofit

all of following are rules of netiquette EXCEPT ____

use acronyms like BRB and LOL to keep emails short

a(n) is an email that may be seen as being confrontational and argumentative

flame

the study of the relationship between workers and their workplaces is ______

ergonomics

______ includes all the information that someone can find out about you by searching the web

a digital footprint

The practice of using social media sites to sell products and services is ________

SMM

Buying and selling products or services on the internet is ___

e-commerce

which is NOT one of the three main e-commerce categories?

C2B
______ websites includes Amazon.com and Overstock.com

B2C

_______ websites include eBay and Craigslist

C2C

The protocol that encrypts data before it is sent across the internet is _____

SSL

when on a secure website, clicking the _____ will open a security report about the website

padlock

_____ is a third-party payment site used to protect consumers against fraud

PayPal

For an urgent message in which you except a quick response, ________

use a tool such as SMS

the service used to send brief electronic text messages to mobile devices is _____

SMS

_____ reality is an artificial world that consists of images and sounds created by a computer

Virtual

Microsoft ____ allows employees in an organization to access information across organizational and
geographic boundaries

SharePoint
______ is team communication and collaboration tool

slack

in 2013, paper made up _____ percent of our municipal solid waste

27

which of the following is NOT a method to reduce paper usage?

Be sure to save any printed documents in file cabinets so the paper does not end in landfills.

a(n) is much smaller in size and generally doesn't require any complicated installation

app

a(n) ____ is a computer program that is installed on your PC

desktop application

web apps _____ because they can run in any browser

are platform neutral

which of the following is NOT true about mobile apps?

all mobile apps are safe to install as mobile apps cannot contain

to perform a good web search, know what questions to ask

dogpile is type of spider sent out by search engines

F
Google is an example of a search engine

Yahoo! is an example of a metasearch engine

Logical operators include BUT and NOR

A Boolean search uses logical operators

Penguins NOT hockey is an example of a Boolean search term

Intellectual property is protected by national and international laws

Public property work is owned by the public

A trademark protects inventions

A copyright protects literary and artistic works

T
If you use someone's work without permission and try to pass it off as you own work, you are guilty of
plagiarism

Virtual reality is a self-contained program that runs on smartphones and other mobile devices

Creative Commons states that you should use an appropriate tool for the type of communication in
which you are participating

According to netiquette rules, it is acceptable to send a flame if you have a close relationship with the
person receiving the email

A SharePoint team site can be used by a group of collaborations

SMS is synonymous with IM

SMS is less intrusive than a phone call

Ergonomics explains how to set up a workspace for optimal productivity

Desktop applications are platform-neutral

F
When considering your digital footprint, be certain to combine your personal online identify and
professional online identity

Web apps run in browsers

Mobile apps extend the functionally of a mobile device

When social media is used to sell products or services, e-commerce is being practiced

A protocol that encrypts data before it is sent across the Internet is SSL