Subject: Performance of domestic airlines for the year 2018.

Traffic data submitted by various domestic airlines has been analysed for the
month of Feb 2018. Following are the salient features:

Passenger Growth

Passengers carried by domestic airlines during Jan-Feb 2018 were 222.09 lakhs
as against 182.34 lakhs during the corresponding period of previous year thereby
registering a growth of 21.80 % (Ref Table 1).
500.00 Growth: YoY = + 21.80 %
450.00 MoM = + 24.14 %
8%
400.00
Pax Carried (in Lakhs)

350.00
300.00
250.00 222.09 2017
200.00 182.34 2018
150.00 107.44
86.55
100.00
50.00
0.00
YoY MoM

Passenger Load Factor

The passenger load factors of various scheduled domestic airlines in Feb 2018
are as follows (Ref Table 2):
120.0
96.3

91.8

91.2
90.4

90.4
90.3

90.0
95
89.7

89.7
88.7

88.0

100.0
86.7
84.6

84.2
83.7

87

80.2
77.0
77
Pax Load Factor (%)

68.0

80.0
50.3

60.0
29.3

40.0

20.0
0.0

0.0
Air Jet JetLite Spicejet Go Air IndiGo Air Asia Vistara Trujet Zoom Air Air
India Airways Air Deccan Odisha

Jan-18 Feb-18

1
 The passenger load factor in the month of February 2018 has shown increasing
trend compared to previous month primarily due to the ongoing tourist season.

Cancellations

The overall cancellation rate of scheduled domestic airlines for the month of Feb
2018 has been 0.89 %.Airline-wise details of cancellations are as follows:
Air Odisha 85.19
Air Deccan 35.00
Zoom Air 10.71
IndiGo 1.30
Go Air 1.03
JetLite 0.98
AI 0.85
Spicejet 0.20
Vistara 0.15
Air Asia 0.14
Jet Airways 0.10
Trujet 0.00
0.00 10.00 20.00 30.00 40.00 50.00 60.00 70.00 80.00 90.00
Cancellation Rate (%)

Various reasons of cancellations are indicated below:

Operational 3.9%

Conse/Misc
28.7%

Commercial 0.3%

Technical 55.4%

Weather 11.7%

2
Passenger Complaints during the month

During February 2018, a total of 642 passenger related complaints had been
received by the scheduled domestic airlines. The number of complaints per 10,000
passengers carried for the month of Feb 2018 has been around 0.60. The airline-wise
details are as follows:

Air Deccan 46.7

Air India (dom) 1.6
Jet Airways+Jetlite 1.2
Go Air 0.5
Trujet 0.3
IndiGo 0.3
Air Asia 0.2
Spicejet 0.2
Vistara 0.1
Air Odisha 0.0
Zoom Air 0.0

0.0 5.0 10.0 15.0 20.0 25.0 30.0 35.0 40.0 45.0 50.0
No. of Complaints/10,000 Pax

Various reasons of passenger complaints are indicated below:

Catering Others Fare

Staff Behaviour 0.6% 6.5% 3.9%
Refund
5.8% 6.9%
Disability
0.2%

Customer
Service
19.3% Flight Problem
31.5%

Baggage
25.4%

3
 The reason for complaint as percentage compared to the previous month is as
follows:

40.0

31.5
35.0

30.2
27.5
30.0

25.4

24.4
24.2
23.3
21.1
25.0

19.3
20.0

15.0
7.5
7.3

10.0

6.9
6.9

6.8
6.5
5.8
5.8
5.1
4.7
3.9
3.6

5.0

0.6
0.6

0.4
0.3
0.2

0.1
0.0
Fare Refund Flight Baggage Customer Disability Staff Catering Others
Problem Service Behaviour

Dec-17 Jan-18 Feb-18

Airline-wise status of redressal of complaints is given at Table – 4.

Compliance of Route Dispersal Guidelines

Airline-wise Compliance of Route Dispersal Guidelines during the month of Feb

2018 is given in the following table. Zoom Air did not operate in CAT I routes for the
month of Feb 2018.
ASKM Deployment (%) of Category I
Airline
Cat III Cat IIA Cat II
Air India + Alliance Air 93.6 1.30 28.8
Jet Airways + JetLite 44.0 1.04 13.5
Spicejet 101.9 1.20 27.5
Go Air 83.8 1.48 29.3
IndiGo 185.5 1.38 30.0
Vistara 41.8 1.01 14.3
Air Asia 213.2 2.19 70.2
Zoom Air - - -
Minimum Capacity Requirement in accordance with RDG (As % of Capacity Deployed
in Category I)
 Category II - 10%
 Category IIA - 1%
 Category III - 35%
4
On-Time Performance (Scheduled Domestic Airlines)

On-Time Performance (OTP) of scheduled domestic airlines has been computed

for four metro airports viz. Bangalore, Delhi, Hyderabad and Mumbai. Airline-wise OTP
at four metro airports for the month of Feb 2018 is as follows:
OTP at Four Metro Airports
Spicejet 78.0

IndiGo 74.8

Vistara 73.8

Air India (Dom) 68.8

Go Air 64.3

Jet Airways+JetLite 62.2

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Airport-wise On-Time Performance of scheduled domestic airlines complying with

Route Dispersal Guidelines is as follows:

Air India (Domestic)

BLR 81.4

DEL 79.3

HYD 73.7

BOM 45.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

5
 Jet Airways + JetLite

DEL 74.4

BLR 74.4

HYD 65.1

BOM 45.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Spicejet

HYD 87.6

DEL 85.8

BLR 83.2

BOM 48.9

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

6
 Go Air

HYD 79.4

DEL 75.2

BLR 70.5

BOM 41.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

IndiGo

HYD 86.0

DEL 84.4

BLR 80.9

BOM 42.6

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

7
 Vistara

HYD 82.1

DEL 81.9

BLR 81.0

BOM 34.5

0.0 20.0 40.0 60.0 80.0 100.0

OTP (%)

Reasons for delay have been analysed, which are presented below. It has been
found that majority of delays have been attributed to ‘Reactionary’.

Airport 6% Wx 1%

ATC 21%

Misc 2%
Pax 2% Ramp 1%

Tech 2%
Reactionary 61%
Ops 4%

8
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
1.03% 0.55%
0.73% 0.44%
0.40% 0.17%
0.28% 0.15%
0.78% 0.36%
0.72% 0.30%
0.56% 0.32%
0.46% 0.20%
0.69% 0.47%
2.14% 0.89%
1.60% 0.56%
2.59% 0.72%
0.84% 0.41%
0.52% 0.25%
0.68% 0.38%
0.45% 0.21%
0.69% 0.23%

Jan-18
Jan-18
0.02% 0.02%
0.00% 0.00%
0.00% 0.00%
0.49% 0.22%

Feb-18
Feb-18
1.41% 0.15%
Jet Airways

0.54% 0.25%
0.48% 0.10%
Revenue Earned& Seats Sold in Highest Fare Bucket

0.99% 0.47%
0.78% 0.26%
in the highest fare bucket on select 20 sectors is as follows:

0.69% 0.25%
0.54% 0.17%
% of Seats Sold in Highest fare bucket

0.13% 0.05%

% of Revenue Earned in Highest fare bucket

0.14% 0.08%
0.03% 0.03%
0.06% 0.03%
2.42% 0.68%
2.04% 0.72%
0.74% 0.35%
0.62% 0.31%
0.30% 0.38%
0.56% 0.15%

9
The revenue earned and the number of seats sold by scheduled private airlines
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.0%
1.0%
2.0%
3.0%
4.0%
5.0%
0.53% 0.10%
0.68% 0.13%
0.00% 0.00%
0.06% 0.01%
0.04% 0.01%
0.18% 0.03%
0.00% 0.00%
0.01% 0.00%
0.17% 0.03%
0.24% 0.05%
0.74% 0.12%
1.25% 0.20%
0.04% 0.10%
0.12% 0.06%
0.00% 0.00%

Jan-18
Jan-18
0.00% 0.00%
0.02% 0.00%
0.02% 0.00%
Indigo

0.33% 0.07%

Feb-18
Feb-18
0.02% 0.00%
0.35% 0.57%
0.07% 0.11%
0.38% 0.07%
0.21% 0.04%
0.33% 0.07%
% of Seats Sold in Highest fare bucket

0.00% 0.00%

% of Revenue Earned in Highest fare bucket

0.09% 0.01%
0.07% 0.01%
0.03% 0.06%
0.11% 0.07%
0.15% 0.14%
0.71% 0.19%
0.42% 0.07%
0.45% 0.10%

10
 10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
50.0%

0.0%
5.0%
45.0%

100.0%

10.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%

0.0%
20.0%
3.84%
10.00% 6.62%
15.29%
5.54%
11.34% 21.84%
37.87%
8.62%
14.31% 14.54%
24.17%
2.88%
6.75% 12.85%
28.79%
9.95% 3.25%
11.26% 4.16%

19.38% 14.69%
11.36% 7.45%

9.10% 4.61%
9.59% 4.27%

4.55% 1.73%
4.07% 1.69%

Jan-18
Jan-18
1.09% 0.61%
6.16% 3.14%

12.58% 7.63%
Go Air

9.89% 5.85%

Feb-18
Feb-18
6.49% 2.43%
16.90% 7.16%
34.78% 13.96%
59.36% 27.51%
7.36% 4.60%
3.22% 1.79%
% of Seats Sold in Highest fare bucket

1.60% 0.63%
15.69% 7.19%
12.43%
% of Revenue Earned in Highest fare bucket 5.44%
18.55% 8.08%
3.60% 1.74%
3.92% 1.78%
0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
39.99% 34.52%

11
 0.0%
1.0%
2.0%
3.0%
4.0%
5.0%

12.0%
15.0%

0.0%
3.0%
6.0%
9.0%
0.29%
1.51% 0.56%
2.59%
0.00%
0.00% 0.00%
0.00%
0.01%
0.03% 0.15%
0.73%
0.01%
0.04%
0.31% 0.08%

0.77% 0.14%
1.98% 1.46%

0.50% 0.07%
2.40% 0.40%

0.57% 0.09%
0.09% 0.01%

0.15% 0.03%
0.07% 0.01%

Jan-18
Jan-18
0.40% 0.06%
0.00% 0.00%

0.00% 0.00%
0.00% 0.00%
Spicejet

Feb-18
Feb-18
0.00% 0.00%
0.04% 0.06%

0.00% 0.00%
0.00% 0.00%
0.00% 0.00%
0.95% 0.17%
% of Seats Sold in Highest fare bucket

1.04% 0.20%
0.10% 0.02%

% of Revenue Earned in Highest fare bucket

10.34% 1.90%
0.51% 0.28%
2.63% 0.51%
0.17% 0.03%
0.00% 0.00%
0.18% 0.02%
2.28% 1.09%
1.91% 0.46%

12
 Vistara

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
1.43%

1.23%
0.66%

0.65%
0.58%

1.0%
0.42%

0.33%
0.29%
0.27%
0.24%
0.12%
0.10%

0.07%
0.07%

0.03%
0.00%

0.00%
0.00%

0.00%
0.00%
0.0%
BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ DEL-IXL BOM-HYD DEL-MAA

Jan-18 Feb-18

% of Revenue Earned in Highest fare bucket

10.0%

9.0%

8.0%
6.15%

7.0%
4.98%

6.0%

5.0%

4.0%
2.43%

3.0%
1.69%
1.52%

2.0%
0.90%
0.74%
0.67%

0.58%
0.41%
0.33%
0.32%

0.19%
0.13%
0.04%

0.00%

0.00%
0.00%

0.00%
0.00%

1.0%

0.0%
BLR-DEL BOM-DEL CCU-DEL DEL-GAU DEL-HYD DEL-SXR CCU-IXZ DEL-IXL BOM-HYD DEL-MAA

Jan-18 Feb-18

13
 Air Asia

% of Seats Sold in Highest fare bucket

5.0%

4.0%

3.0%

2.0%

1.0%

0.19%
0.16%

0.05%
0.02%
0.01%

0.00%
0.0%
BLR-DEL DEL-GAU CCU-DEL

Jan-18 Feb-18

% of Revenue Earned in Highest fare bucket

5.0%

4.0%

3.0%

2.0%
0.45%

0.43%

1.0%
0.17%
0.07%
0.06%

0.00%

0.0%
BLR-DEL DEL-GAU CCU-DEL

Jan-18 Feb-18

14
Compliance of CAR Section 3, Series M, Part IV

In accordance with the Civil Aviation Requirement Section 3, Series M, Part IV,
airline are required to submit data on number of cases of denied boarding, cancellations
and delays along with the status on a monthly basis.

Airline Denied Boarding Cancellations Delays Beyond 2 Hrs

No. Status of No. Status of Facilities No. Status of
ofPax Facilities & ofPax & Compensation ofPax Facilities
Affected Compensation Affected Affected
 Refund  Refreshments
 Refunds
 Rebooked on  Refunds where
 Rescheduling
other flights pax desired
 Hotel 34315
Air India 214  Hotel 2740  Rescheduling
accommodation
accommodation  Amount spent
 Compensation of Rs.
 Compensation of on facilitation of
8.42 lakhs
Rs. 8.45 lakhs Rs. 45.50 lakhs
 Refund  Refreshments
 Rebooked on  Refunds  Refunds where
Jet other flights  Rescheduling pax desired
Airways  Hotel 703  Hotel 1892  Rescheduling
1636
and Jet accommodation accommodation.  Amount spent on
Lite  Compensation of  Compensation of Rs. facilitation of Rs.
Rs. 1011.14 0.05 lakhs 3.01 lakhs
lakhs
 Refreshments
 Transfer to other
 Refreshments
airlines
991  Rescheduling 16457
SpiceJet 95 4.58 lakhs  Amount spent
 Compensation of Rs.
on
5.38 lakhs
facilitationofRs.3
2.55 lakhs
 All pax given
refreshments
177  Refreshments 5023
Go Air Nil Nil  Refunds where
 Rescheduling
pax desired
 Rescheduling
Indigo Nil Nil 37964 0.54 lakhs 84220  Refreshments
 Refreshments
 Rescheduling
Air Asia 7 0.64 lakhs 410 0.72 lakhs 4090  Amount spent on
facilitation of Rs
11.70 lakhs
 Refreshments
 Rescheduling  Refreshments
Vistara 5 0.39 lakhs 1065 6402
 Compensation of Rs.  Rescheduling
0.10 lakhs
 Refreshments
 Rescheduling
TruJet Nil Nil Nil Nil 471 Amount spent on
facilitation of Rs
0.41 lakhs
 Refreshments
Zoom Air Nil Nil 25 Nil Nil
 Rescheduling
Air  Refreshments
Nil Nil 167 2.89 lakhs 92
Deccan  Rescheduling
 Refreshments
 Rescheduling
Air
Nil Nil 42 0.89 lakhs 1 Amount spent on
Odisha
facilitation of Rs
0.02 lakhs

15
 SUMMARY

Denied Boarding Cancellations Delays

No. ofPax Facilities & No. ofPax Facilities & No. ofPax Facilities
Affected Compensation Affected Compensation Affected
Rs. 1025.21 Rs. 19.00 lakhs Rs. 93.19
1957 lakhs 44294 compensation 152963 lakhs towards
compensation and facilities facilitation

16
 Table 1

TOTAL DOMESTIC PASSENGERS CARRIED BY SCHEDULED DOMESTIC AIRLINES (IN LAKHS) - YEAR 2018

Percentage Share
Air India Private Total
Month & Year Private
(Domestic) Carriers Domestic Air India
Carriers
Jan 15.29 99.36 114.65 86.7 13.3
Feb 14.23 93.21 107.44 86.8 13.2
Mar
Ist Quarter 29.53 192.57 222.09 86.7 13.3
Apr
May
Jun
IInd Quarter
Jul
Aug
Sep
IIIrd Quarter
Oct
Nov
Dec
IVth Quarter
Total 29.53 192.57 222.09 86.7 13.3

Percentage Share
Air India Private Total
Data of 2017 Private
(Domestic) Carriers Domestic Air India
Carriers
IstQtr 25.21 157.13 182.34 86.2 13.8
IIndQtr
IIIrdQtr
IVthQtr
Total 25.21 157.13 182.34 86.2 13.8
Growth (%) = +17.11 +22.56 +21.80
 Table 2

MONTH-WISE SEAT FACTOR OF SCHEDULED OPERATORS IN 2018

(PASSENGER LOAD FACTOR IN PERCENTAGE)

Month Air India Jet JetLite Spice Go Air IndiGo Air Vistara Trujet Zoom Air Air
(Dom) Airways Jet Asia Air Deccan Odisha
Jan 84.6 88.7 89.7 95.0 90.0 89.7 83.7 87.0 77.0 80.2 50.3 -
Feb 86.7 90.4 90.3 96.3 90.4 91.8 88.0 91.2 77.0 84.2 68.0 29.3
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec

18
 Table 3
MARKET SHARE OF SCHEDULES DOMESTIC AIRLINES (YEAR 2018)
Passengers Carried (in Lakhs)/Market Share (%)
Month & Year Private Air Carriers
Air India
Jet Airways Jet Lite Spice Jet Go Air Indigo Air Asia Vistara Zoom Air Trujet Air Deccan Air Odisha
Pax Carried 15.29 16.37 2.63 14.48 10.95 45.57 4.89 4.10 0.03 0.33 0.01 -
Jan
Market Share 13.3 14.3 2.3 12.6 9.6 39.7 4.3 3.6 0.0 0.3 0.0 -
Pax Carried 14.23 15.72 2.32 13.32 10.21 42.90 4.56 3.84 0.03 0.31 0.01 0.00
Feb
Market Share 13.2 14.6 2.2 12.4 9.5 39.9 4.2 3.6 0.0 0.3 0.0 0.0
Pax Carried
Mar
Market Share
Pax Carried 29.53 32.09 4.95 27.79 21.16 88.47 9.45 7.94 0.06 0.63 0.02 0.00
IstQtr
Market Share 13.3 14.4 2.2 12.5 9.5 39.8 4.3 3.6 0.0 0.3 0.0 0.0
Pax Carried
Apr
Market Share
Pax Carried
May
Market Share
Pax Carried
Jun
Market Share
Pax Carried
IIndQtr
Market Share
Pax Carried
Jul
Market Share
Pax Carried
Aug
Market Share
Pax Carried
Sep
Market Share
IIIrdQtr Pax Carried
Market Share
Pax Carried
Oct
Market Share
Pax Carried
Nov
Market Share
Pax Carried
Dec
Market Share
Pax Carried
IVthQtr
Market Share
TOTAL Pax Carried 29.53 32.09 4.95 27.79 21.16 88.47 9.45 7.94 0.06 0.63 0.02 0.00
Market Share 13.3 14.4 2.2 12.5 9.5 39.8 4.3 3.6 0.0 0.3 0.0 0.0
 Table 4

Complaints Redressal Status

Airline Per 10,000

Total Passengers Closed Open
Carried

Air Asia 10 0.2 10 0

Vistara 3 0.1 3 0

Go Air 47 0.5 47 0

Indigo 116 0.3 116 0

SpiceJet 27 0.2 27 0

Jet Airways + JetLite 211 1.2 211 0

Air India (Dom) 222 1.6 169 53

TruJet 1 0.3 0 1

Air Deccan 5 46.7 5 0

Zoom Air 0 0.0 0 0

Air Odisha 0 0.0 0 0

Total 642 0.60 588 54

20