‘Acaty of Johannesburg media statement by MMC fe Publi Safety, Cllr Michael Sun City on war path to stamp out corruption and improve services at licensing centres 27-March 2018 Release: immediate ‘The Department of Public Safety Licensing Directorate has embarked on @ project to improve its services anc customer experience atthe ity operated licensing contre. These efforts include the extension of operating hours to include Saturday. This means that customers can now visit mast ofthe City operated licensing centres on Saturdays between OShOOam to 12h00pm forthe renewal of ‘ring becenses, vehicle dise licenses, regster motor vehicles, book deverfeamer tests and other relevant Extending business hous at the licensing centres will hopefully ee the reduction cf long queues, backlogs and improve turn-around times in these centres. MIC for Public Safety, Clr Michael Sun says “We have received numerous senicereleted complaints at our licensing centres and its high time that we improve services tothe level that our customers deserve. The high volumes of customers wsting our iensing centres means that we need to be mnovaive ond upgrade our centres, we want our customers to get a corporat service as paying customers would expect anyuhere els. (On Saturday, 24 March 2018, Midrand licensing officials embarked on an Outresch Campaign to interact with members of the pubic, taxi associations and business owners araund Midrand. The sim was to promote the tetended operational hours, ensure thatthe public is well informed about such intiatves and to listen to fuggestions to improve sence standards. About 1500 information brochures were setobuted during the campaign, and the Midrand licensing centre expects a positive turnout of customer in the coming Saturdays. “The City of lohonesburg is committed to ensuring speedy, scomless ond hassle fice sence to customers. We arealso aware ofthe complaints of unwelcomed touting in and around the licensing centres which willbe removed. Inthe coming manths, customers can begin to see the measures being implemented to enhance the centre: ond can expect a new customer service experence” sid MMC Sun. Residents are encouraged t fellow the Cty of Johannesburg Public Safety Department's social media pages fr updates on which centres wil be open on Saturdays