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A STUDY ON FRONT OFFICE ROLE EXPECTATIONS

AS DEFIND BY HOTEL MANAGEMENT AND BY


FRONT PERSONNEL A COMPARATIVE STUDY
(with Special Reference to Dehradun)

Project Report

SUBMITTED TO THE

“NATIONAL COUNCIL FOR HOTEL MANAGEMENT &


CATERING TECHNOLOGY , NOIDA ”
FOR

THE B.SC DEGREE IN HOSPITALITY AND HOTEL ADMINISTRATION

SUPERVISOR
MR. MUKUL DIMRI

RESEARCHER
DEEPAK KUMAR
DHAIRYA BHANOT
INSTITUTE OF HOTEL MANAGEMENT, DEHRADUN
BSc. In H&HA 6th Semester NCHMCT

Programme Code ______________________________

Course Code ______________________________

Enrolment No. ______________________________

Study Centre Code ______________________________

Regional Centre ______________________________


PROJECT REPORT ON

“FRONT OFFICE ROLE EXPECTATIONS AS DEFIND BY HOTEL MANAGEMENT


AND BY FRONT PERSONNEL A COMPARATIVE STUDY”
“Submitted to the NCHMCT in partial fulfillment of the requirements for the award of the B.sc

in H&HA.

Signature of the Candidates_________________

Name of the Candidates___________________

Institutional Address- IHM DEHRADUN, NIMBUWALA, GARHI CANT, DEHRADUN


CERTIFICATE

Certified that the Project Report entitled “FRONT OFFICE ROLE EXPECTATIONS AS
DEFIND BY HOTEL MANAGEMENT AND BY FRONT PERSONNEL A
COMPARATIVE STUDY” submitted by DEEPAK KUMAR and DHARIYA BHANOT is
their own work and has been done under my supervision. It is recommended that this
Project be placed before the examiner for evaluation.

(Signature of the supervisor)


Name:_______________________
Address:_____________________
Study Centre:___________________
Regional:______________________
Date:_______________________
ACKNOWLEDGEMENT

With Candor and Pleasure we take opportunity to express our sincere thanks and obligation to

our esteemed guide MR. MUKUL DIMRI. It is because of his able and mature guidance and co-

operation without which it would not have been possible for us to complete our project.

It is our pleasant duty to thank all staff member of the computer center who never hesitated me

from time during the project.

Finally, we gratefully acknowledge the support, encouragement & patience of our family, and as

always, nothing in our life would be possible without God, Thank you!

(STUDENTS NAME)

(ENROLLMENT NO)
DECLARATION

We hereby declare that this dissertation work titled “FRONT OFFICE ROLE

EXPECTATIONS AS DEFIND BY HOTEL MANAGEMEN is an original work of ours and

it has not been submitted to any other institution or University.