Copier Bulletin: TSB-1228

Date: 5/18/2012
Page: 1 of 2

Models: e-STUDIO456 Series, e-STUDIO856 Series, e-STUDIO4540C

Series and e-STUDIO6550C Series

Subject: F101 Error - Recovery Procedure

Overview
The recovery procedure for an F101 error code is provided.

Detail
The following information is provided to assist with recovering from an F101 error. This
information will be included in the next revision of the Service Manuals for these models.

Upon completion of updating the machine’s firmware, you must restart the equipment in the 08
mode (Refer to Section 11. “Firmware Updating” in the Service Manual) and wait for the machine
to display the “Enter Service Password” screen. During this time, the machine is rebuilding the
database. Therefore, this process may take up to 10 minutes depending on the firmware build.

Note: If this process is not performed or is interrupted and not allowed to complete, an
F101 error may occur and prevent the HDD from functioning correctly.

F101 Error Code list

Error Code Description

[F101] The HDD cannot be connected (mounted) caused by a reason other than one
described in the F101_0 through F101_3 errors.
[F101_0] HDD connection error (HDD connection cannot be detected.)
[F101_1] Root partition mount error (HDD formatting fails.): The HDD cannot be
connected (mounted) caused by damage to the areas in which the program is
mainly stored.
[F101_2] Normal partition mount error (HDD normal partition mounting fails.): The HDD
cannot be connected (mounted) caused by damage to areas other than those
described in the F101_0 and F101_1 errors.
[F101_3] Encryption partition mount error (HDD encryption partition mounting fails.):
The HDD cannot be connected (mounted) caused by damage to the areas in
which the key is stored.

Copyright-2012 Toshiba America Business Solutions, Inc. (TABS). This publication contains proprietary and confidential
information retained for reference purpose by authorized TABS dealers. Unauthorized use of this information is prohibited.
TABS makes no express or implied warranty, including implied warranties of merchantability for a particular purpose, with regard
to this technical publication and disclaims any claim arising by reason of the possession or use thereof.
If an F101 error should occur, refer to the following recovery procedure:

HDD Recovery Procedure

Step 1: Turn the power of the equipment OFF and check the connection of the HDD.
- Check that the connector and the harness are properly connected.
- Check if the connector pins of the HDD are bent.

Step 2: If the error still occurs after step 1, perform the following.
- Perform [3C] - [5] (Key Backup Restore) and check that each Key Status is "OK".
- If not, use the appropriate option to recover the key (copy "SRAM Key Status" to "FROM Key
Status" or vice versa).

Step 3: If the error persists after step 2, perform the following.

- Perform [5C] - [3] - [7] (Initialize HDD (/work + /registration) to recover the partition.

Note: The following items will be deleted after performing step 3.

- Message Log, Job Log, Spool Data (Print, Email reception) and Template

Step 4: If the error still persists after step 3, perform the following.
- Perform [3C] - [3] (Format HDD), and then install "System Software (HD data)" with [49] - [4].
- Start the equipment with the 08 mode and wait for the machine to display the “Enter Service
Password” screen.

Step 5: If the error persists even after step 4, replace the HDD.

END