.

Polytechnic
Sultan Salahuddin
Abdul Aziz Shah

Report
Industry Training Programme
Session: December 2017

MUHAMMAD AMMAR RAFIQI BIN KAMARUL ISAM

DEU6A
08DEU15F1067

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 CONTENTS
Chapter 1: Introduction to Industry Training Programme

1.1 Introduction to Industry Training Programme.

1.2 Objective for Industry Training Programme.

1.3 learning Outcomes.

Chapter 2: Company Profile

2.0 Company Profile

2.0.1 General Requirement as a Concession Company

2.1 corporate governance

2.1.1 Audit & Risk Management Committee

2.1.2 External Auditors

2.1.3 Internal Auditors

2.1.4 Remuneration and Nomination Committee

2.1.5 Tender Committee

2.2 Organization Chart

2.3 Radicare Logo

2.4 Vision, Mission And Core Value

2.5 RADIBEMS SND. BHD.

Chapter 3: Training Report

3.1 Introduction

3.2 Centre Management Information System (CMIS)

3.3 Plan Preservative Maintenance (PPM)

3.4 Equipment

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CHAPTER 1

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 INDUSTRIAL TRAINING PROGRAMME

1.1 Introduction to Industrial Training

Industrial Training Programme is important curriculum component to diploma

programme that have been offer by Polytechnic Sultan Salahuddin Abdul Aziz Shah.
Training programme is compulsary to every students to increase the knowledge and
technical skills at the same time manage to suite themselves to working enviroments.

1.2 Objectives of Industrial Training

The main objective of the industrial training is to give students chances having
exposure practical training in engineering field, technology and management to increase
the professionalisme and interpersonal skills as a professional.

(a) Receive exposure directly from profession and aplication in their fields.
(b) Give chances to communicate and cooperation between professionals from
various fields.
(c) Built creativity, technical skill, interpersonal and communications skills.

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1.3 Learning Outcome

At the end of this Training, student could apply knowledge and skill studied to:

(a) Practise theoretical knowledge into practical works.

(b) Increasing technical skill in in various fields.
(c) Form personality as a disciplined man.
(d) Consolidate the knowledge, technique and skill use modern equipment in field
am being plunged.
(e) Manage time efficiently by easy acclimatized to engineering, technology and
modern management application and future.
(f) Doing periodic maintenance works and service to engineering student.
(g) Understand inside management aspects and supervision working environment.
(h) Manage, planning, budget and oversee efficiently.
(i) Increase self ability and effectiveness in team work.
(j) Increase understanding and appreciation on responsibility professional, ethic
and social.
(k) Increase ability communicate effectively.
(l) Forearm to various job environment and world challenges.

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CHAPTER 2

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2.1 Company Profile

Radicare (M) Sdn Bhd is a major provider of quality Integrated Facilities

Management services to major Government hospitals in the Federal Territory of
Kuala Lumpur, Selangor, Kelantan, Terengganu and Pahang. In addition, Radicare
delivers the full range of integrated support services to private hospitals and other
health care institutions in Malaysia. As partners in healthcare delivery, Radicare
works closely with hospital administrators to ensure efficient, consistent and timely
service that allows doctors and nurses to focus on patient care.

This unique approach to healthcare undertaken under the Hospital Support

Services Privatization Project (HSS) integrates the delivery of five non-clinical
support services that includes Clinical Waste Management, Cleansing, Linen &
Laundry, Facilities Engineering Maintenance and Biomedical Engineering
Maintenance. The integrated approach in providing a range of services that supports
all major aspects of a hospital's operations is a major factor in the improved patient
care and preventive maintenance culture in hospitals.

Since awarded the HSS concession in 1997, Radicare's team of specialists

has accumulated vast experience in each of the five services area, having
collectively managed 44 hospitals and off-site facilities in the central and the
eastern region of Malaysia. An ISO 9001 company, Radicare's emphasis on
delivery of the quality service gives assurance that compliance with the highest
ethical and regulatory standards is closely monitored.

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 As a non-clinical support service provider of choice, Radicare delivers total
reliability to ensure the success of the hospital's patient care program that spans
from the cradle to the grave. In tandem with the Government's intention to provide
better health service to the public, Radicare aims to be a proactive and responsible
healthcare partner to hospitals and strives to remain accountable to the communities
it serves. As responsible corporate citizens, Radicare remains committed to the
community by organizing public outreach initiatives that help to improve society
and make a different in people's lives.

Established in 1994, Radicare is a specialist provider of comprehensive non-

clinical support services committed to creating the best environment in hospitals
and medical institutions for healthcare professionals to focus on patient care.

Under Radicare group of company, there are other 5 subsidiaries which are
Radibems Sdn Bhd, Medilaund (M) Sdn Bhd, Clinwaste (M) Sdn Bhd, Radifems
Sdn Bhd and Radifleet Sdn Bhd.

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i. Clinical Waste Management
Radicare provides comprehensive clinical waste management services from
storage, collection, transportation and incineration to its final disposal.

Figure 2.1 : Clinical Waste

ii. Linen & Laundry

Radicare collects, cleans and disinfects a wide range hospital linens, overcoats,
blankets, pyjamas and curtains that meets international hygiene standards.

Figure 2.2 : Linen and Laundry

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iii. Biomedical Engineering Maintenance
As specialists in biomedical engineering maintenance, Radicare offers a
comprehensive programme of planned and scheduled maintenance of all diagnostic,
therapeutic, laboratory and other associated and allied equipment’s used for medical
and research purposes.

Figure 2.3 : Biomedical Engineering

iv. Facility Engineering Maintenance

Radicare provides a comprehensive plant maintenance and energy programme

that includes all mechanical, electrical and civil engineering systems for buildings,
roads, drains, water supply, sanitary plumbing, sewerage system, ground and also
landscaping and research purposes.

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 Figure 2.4: Facility Engineering

v. Workshop & Fleet Services

Radicare also provides motor vehicle management services that include handling
the specialised transportation needs for clinical waste and laundry services, as well
as for the general maintenance and repair of motor vehicles from government
hospitals. The one-stop service centre and workshop for transportation,
maintenance and repair of vehicles are located in Batu Caves, Selangor and Kota
Bahru, Kelantan as well as Kuantan, Pahang.

Figure 2.5: Workshop and Fleet Services

The privatization of the five hospital support services (Clinical Waste

Management, Cleansing, Laundry, Facility Engineering Maintenance, and Biomedical

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Engineering Maintenance) have been awarded to the three Concession Companies with
respective Zones as stated below;

1. Edgenta Mediserve Sdn Bhd

i. Northern Zone ( Perlis, Kedah, Penang and Perak)
ii. Sabah and
iii. Sarawak

2. Radicare (M) Sdn Bhd

i. Central Zone ( Federal Territory and Selangor)
ii. Eastern Zone ( Kelantan, Pahang and Terengganu)

3. Medivest Sdn Bhd

i. Sourthern Zone (Negeri Sembilan, Melaka and Johor)

2.1.1 General Requirement as a Concession Company

1. The Concession Company is required to provide effective and efficient

management of the services which shall include:

i. Clinical waste management including storage, collection,

transportation, treatment (incineration) and disposal of clinical waste.
ii. Cleansing services for cleansing of wards, clinics and other areas within
the Contract Hospital including cleansing of operating theatres,
laboratories, pharmacies and allied areas within the Contract Hospital
boundaries.

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 iii. Linen services including collection, laundering, distribution, linen
supplies and management.
iv. Facility engineering maintenance services for the maintenance of all
mechanical and electrical engineering systems and plants, civil
engineering systems and plant, civil engineering work including
buildings, roads, drains, water supply, sanitary plumbing and sewerage
system as well as ground and landscaping.
v. Biomedical engineering maintenance services for the maintenance of
all diagnostic, therapeutic, laboratory and other associated and allied
equipment to be used for the Services.

2. The Concession Company shall carry out all operation required in this
privatization exercise in a manner to conform to all related legislation
including the Occupational Safety and Health Act 1994. The Concession
Company shall also conform to any new legislations and amendments to
existing legislations during the Concession Period.

3. The Concession Company is required to plan, design and implement a

Management Information System (MIS) to integrate all five support services
and such system shall be compatible with the Ministry of Health’s overall
computerization master plan and designed to provide all the necessary
information and reports to enable MOH to manage all the privatized services
included in this project. The data dictionary for the five support services
amongst all the Concession Companies shall be fully compatible to the data
dictionary for the Central Integrated Nationwide MIS. The MIS shall include
hardware, system software and application package. The detail are listed in
the section called ‘The Requirements for Management Information System
Hospital Support Services’.

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4. The Concession Company shall finance all the design construction as well as
the operation and maintenance of the relevant plan, equipment and facilities
as well as the provision of all tools, equipment and manpower to enable the
Concession Company to provide the Services in accordance with the
specification stated in this Schedule and the Concession Agreement.

5. The Concession Company shall ensure that the Services provided under the
Concession are of high quality and conform to the scope of Services,
requirements and indicators outlined in this Schedule and shall initiated and
establish a quality assurance system to achieve ISO 9002 registration within 5
years from the Take Over Date and maintain such registration thereafter.

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Board of Directors

BOARD OF DIRECTIONS
Radicare (M) Sdn Bhd

YBhg. Dato’ Abdul Latiff Abdullah

Non-Independent Non-Executive Chairman

YBhg. Dato’ Ahmad Nazri Abdullah

Non-Independent Executive Director

YBhg. Dato’ Azmi Hj. Jaafar

Non-Independent Non-Executive Director

YBhg. Dato’ Abu Bakar Hamid

Independent Non-Executive Director

YBhg. Dato’ Dr. Mohd. Shahari Ahmad Jabar

Independent Non-Executive Director

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 En Mohamad Amin Md Hashim

Non-Independent Non-Executive Director

(Alternate Director to YBhg. Dato’ Ahmad Nazri)

Pn Halwah Abdul Manaf

Chief Operative Officer

2.2 Corporate Governance

There are five Corporate Governance that responsible to manage the company
of Radicare.

2.2.1 Audit & Risk Management Committee

i. YBhg. Dato’ Dr. Mohd Shahari Ahmad Jabar (Chairman)
ii. YBhg. Dato’ Abu Bakar Abdul Hamid
iii. YBhg. Dato’ Abdul Latif Abdullah

2.3.2 External Auditors

Messrs Ernst & Young

2.3.3 Internal Auditors

Messrs. Deloitte Enterprise Risk Services Sdn Bhd

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2.3.4 Remuneration and Nomination Committee

i. YBhg. Dato’ Abu Bakar Abdul Hamid (Chairman)

ii. YBhg. Dato’ Dr. Mohd Shahari Ahmad Jabar
iii. YBhg. Dato’ Abdul Latif Abdullah

2.3.5 Tender Committee

i. YBhg. Dato’ Ahmad Nazri Abdullah or his alternate, En. Mohamad Amin
Md Hashim.
ii. YBhg. Dato’ Abdul Latif Abdullah

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2.3 Organization Chart

Figure 2.6 : Organization Chart

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2.4 Radicare Logo

Figure 2.7 : Corporate Logo of Radicare

As the name implies, The Logo gives emphasis to the words ‘Ready Care'
typographically, where the first three green line is created as capital R shape and the
combination of the last three green line was shaped like capital C.

The concept behind the Logo design is intended to primarily invoke recognition
immediacy. Rhetorically, its constructional development is an exercise to create the
unique form, as a symbol, to be easily recognized. Colors rendered are in dark green that
shows the faith and sincerely of Radicare staff in solving problems in hospitals as the main
user.

The first five line of the Logo also introduced the five services in Radicare including
Clinical Waste, Linen and Laundry, Biomedical Engineering, Facility Engineering, and
Workshop & Fleet Services.

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2.5 Vission, Mission and Core Values

2.5.1 Vission
To be preferred facilities management company through quality delivery of
services and value adding.

2.5.2 Mission
i. Provide reliability, consistency and uniformity in delivery of services to
meet customer’s needs
ii. Maintain healthy and safe environment
iii. Emphasize continual pursuit of technological excellence
iv. promote systematic human resource development
v. Exhibit the leading standard resource development

2.5.3 Core Values

i. Belief in organizational goals
ii. Innovation
iii. Integrity
iv. Customer oriented
v. Dedication
vi. Responsible corporate citizen
vii. Teamwork

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2.6 Radibems Sdn Bhd

2.6.1 Company Background

Radibems Sdn Bhd is an established company specializing in Biomedical Engineering

Management Services (BEMS) providing vital cost-effective solutions and reliability in the
operations and maintenance of high-tech hospital equipment.

The company has been formed with the core team members comprising of management
and maintenance specialists with vast experience in Biomedical Engineering. With its track
record of handling numerous hospitals throughout Malaysia and its affiliation with
international organisations as technology partners, Radibems has the capability to
undertake the most demanding and technically challenging maintenance jobs.

Radibems has the experience to set up and implement the BEM services for one
hospital or a group of hospitals. The actual service to be delivered and the mechanism
involved will however depend on the scope of services agreed between the client and
Radibems.

Radibems applies the risk base concept of maintenance where the devices
installed in a hospital are uniquely categorized according to its risks associated with its
applications based on the discipline and the nature of the hospital’s healthcare patient
service. This concept is a step-ahead approach of biomedical engineering maintenance
differentiating Radibems as a biomedical engineering organization from the others by
being a technology manager rather than just a repair company.

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 As specialists in biomedical engineering maintenance, Radibems offers a
comprehensive programme of planned and scheduled maintenance of all diagnostic,
therapeutic, laboratory and other associated and allied equipments used for medical and
research purposes.

2.6.2 Biomedical Engineering

Modern health care utilizes a wide range of technologies that incorporate

human biology and engineering science in all types of equipment designed to
enhance medical intervention and treatment. Biomedical equipment used in medical
diagnosis and treatment can range from manual blood pressure monitors to complex
electronic equipment used in operating theatres, clinical laboratories and radiology
units.

Radicare's team of dedicated engineers and technicians undertake

technology management of all biomedical equipment through a comprehensive
programme of planned preventive maintenance. Working in close collaboration
with healthcare professionals in various disciplines including doctors, occupational
and rehabilitation therapists and nurses, Radicare specialists strive to ensure all
equipment are maintained to the highest international standards in compliance with
Ministry of Health requirements.

Preventive maintenance of biomedical equipment assets in hospitals and

healthcare institutions are regularly organized by Radicare technology expert
specialists to reduce breakdowns. As medical professionals rely heavily on
precision instruments and equipment, Radicare takes extra precaution to provide
replacement parts and loan equipment to ensure no disruption in patient care during
emergency situations. Well-trained specialist technicians are on hand for prompt
response round the clock.

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2.6.3 Biomedical Engineering Maintenance Services

2.6.3.1 Introduction

Radibems Sdn Bhd is a subsidiary and a key business component of

RADICARE (M) Sdn Bhd. It is a specialist in Biomedical Engineering Management
Services providing vital cost-effective solutions and reliability in the operations
and maintenance of high-tech hospital equipment. Radibems’ strength lies in its
superior technical expertise and affiliations with renowned international
organisations in the healthcare industry.

2.6.3.2 Track Record

From technical expertise to total customer support, Radibems core

team comprised management and maintenance specialists with vast experience
in Biomedical Engineering. With its track record of handling numerous hospitals
throughout Malaysia and its affiliation with international organisations as
technology partners, Radibems has the capability to undertake the most
demanding and technically challenging maintenance jobs.

The company applies the risk-based concept of maintenance whereby

devices in a hospital are uniquely categorized according to the risks associated
with its applications based on the discipline and nature of the hospital’s

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 healthcare patient service. This is an advanced model of biomedical engineering
maintenance that distinguishes RADIBEMS from other service providers.

2.6.3.3 Technology Partnership with ECRI

ECRI is the world’s leader in healthcare technology information and

technical assistance. Its is a non-profit organisation and a Collaborating Centre for
the World Health Organisation (WHO) dedicated to improving the safety,
efficiency and cost-effectiveness of healthcare technology. ECRI’s core
competencies are integrity, experience, expertise, resources and cost-
effectiveness.

Radibems’ affiliation with ECRI means that these same core

competencies are also available to Radibems’ customers through the Biomedical
Engineering Maintenance services offered. Customers are therefore assured of
receiving the highest of technical expertise.

2.6.4 Radibem’s Human Capital

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 The Technical Team in Radibems consists of three major groups:

i. Trainers as Centres of Excellence

ii. Specialists accredited by ECRI through a Mentoring Programme
iii. Fully trained Technicians accredited by ECRI through a specially designed
technical training programme.

2.6.5 Scope of Work of Biomedical Engineering

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 i. To carry out comprehensive program of planned and scheduled maintenance
for all medical and laboratory equipment.
ii. To provide effective and responsive repair on all medical equipment and
provision of on-call and emergency services.
iii. To carry out Acceptance Testing as well as safety and performance
characteristics on all incoming new equipment.
iv. To provide mechanisms to avoid failure or breakdown during diagnosis or
therapy.
v. To carry out all works necessary to provide uptime guarantee on
maintenance uptime.
vi. To implement the Hospital Engineering Quality Assurance plan.
vii. To establish a computerized documentation system. This shall include
equipment control record (KEW 312) and a computerized counterpart.
viii. To provide quarterly reports on maintenance activities to MOH and the
Hospital Administration.
ix. To notify departments of warranty expirations.
x. To dispose / remove unwanted medical equipment.
xi. To implement procedures for dealing with hazardous matter and handling
contaminated equipment.
xii. To cooperate in the investigation of related incidents.
xiii. To train users on daily user maintenance procedure (excludes clinical
procedure related to the equipment).
xiv. To maintain a stock of genuine spares.
xv. Establish a library of user and service manuals.

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2.6.6 Central Support At Head Office

i. PCB component repair center

ii. State-of-the-art Pipette and High Precision Calibration Center with
NATA accreditation

2.6.7 An Open Invitation

With its significant experience and technical know-how, RADICARE and Radibems
are now ready to seek mutually beneficial opportunities within Malaysia and the region.
RADICARE and Radibems are open to various business relationship based on mutual
benefits, commercially driven opportunities and long-term sustainability. RADICARE and
Radibems are also committed to technology transfer, and will consider such
arrangements with the prospective partners.

Figure 2.8 : Corporate Logo of Radibems

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2.6.8 Vision and Mission

2.6.8.1 Vision

“We are the professionally driven corporation maximizing value to our

stockholders”

2.6.8.2 Mission

i. Our commitment to realize the vision

ii. To excel in our business
iii. Be a preferred business partner and employer
iv. Be driven by performance based culture and professionalism
v. Be customer focused with emphasis on services and quality delivery
vi. Deliver superior returns to stakeholders

2.6.9 Board of Directors

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Figure 2.9 : Board of Directors of Radibems

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Figure 2.10 : Radibems Organization Structure

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Figure 2.11 : Federal Territory Organization Structure

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Figure 2.12 : Centre Region Organization Structure

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Figure 2.13 : Eastern Region Organization Structure

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 RADICARE PASIR PUTEH ORGANIZATION CHART
Branch Manager

MOHAMAD BIN ISMAIL

Housekeeping Supervisor BEMS ADMINISTRATION

FEMS
SITI NUR HAFIZAH BT KARTINI BINTI ABDULLAH
MUHAMMAD NASIR
BMT I . STORE KEEPER DATA ENTRY ASSISTANCE ENGINEER
ISMAIL BIN JUSOH OPERATOR
PORTER LLS MOHD SULAIMAN AB
ROSIATI BT ZAKARIA NIK MARZUKI BIN NIK RAZAK
BMT III NAIMAH BT
HASAN
MOHD SYAFIQ B. CHE MUHAMAD
PORTER LLS ROSDI
ROZANA BT
MOHD AMIN BIN DAUD
MOHAMED
TECHNICIAN MECHANICAL

PORTER HWMS HANDYMAN RAJA SALEHUDIN BIN

MAHMOOD BIN IBRAHIM SHARIN BIN ZAKARIA RAJA YUNUS
PERKHIDMATAN CLS
PORTER HWMS AREA SUPERVISOR
HANDYMAN TECH. ELECTRICAL
WAN NUR IQRAM B. WAN MOHD AMIN BIN DAUD
SHARIN BIN ZAKARIA MUSTUMI BIN SULAIMAN
RASHID
3R OPERATOR
KHAIRUL IZWAN B. ABD PENYELIA CLS HANDYMAN PLUMBER TECH. CIVIL
CHE GAYAH BT ALI MUHAMMAD RIZA BIN MOHD ROSLI BIN SENIK MUHAMMAD KHAIRUL
MALEK
ESA ZAIHAN BIN ZULKEFFLEE

LEADING HAND LEADING HAND LEADING HAND CHARGEMAN LOW

CHE MEK BT AWANG NORLAILA BT DAUD AMINAH BT DAUD VOLTAGE
KAMARULZAMAN B.
34 YUNUS
CHAPTER 3

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 CHAPTER 3

TRAINING REPORT

3.0 Introduction

In this chapter, the focus is on technical part which is divided into two part, technical part and

software. Technical part included the equipments that have been learned during the training period.

In software part, it included the software that used during the training which is Centre Management

Information System (CMIS) and ASIS.

3.1 Centre Management Information System (CMIS)

CMIS (Central Management Information System) is an Executive Information System

providing information to the Ministry of Health, State Directors, Hospital Directors and
Consortia to monitor the performance of Hospital Support Services. Information from
Operational Systems of Consortia members, Edgenta MediServe Sdn. Bhd., Radicare (M) Sdn.
Bhd., Medivest Sdn. Bhd are consolidated at a central server at MOH.

The Objective of the CMIS is to provide adequate and timely information to the MOH
and the consortium on the service levels at each of the Hospitals. This EIS is expected to be
standardized across the 3 consortium members to ensure that the MOH is able to review the
entire operations in one standard format and to also facilitate comparisons across the
consortium members.

CMIS is expected to be accessed by all users at the MOH office at Putrajaya, SIHAT. State and
Hospital directors and the consortium members shall also be given access to the same EIS for their
respective territories to enable effective monitoring.

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 Figure 3.0 : CMIS Home Page

Here below are the assets that registered under Radibems in Hospital Pasir Puteh. Those
assets can be viewed from the CMIS system. The complete history about all asset including Testing
and Commissioning, Scheduled and Unscheduled Maintenance of each asset can be found by this
system.

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3.2 Planned Preventive Maintenance (PPM)

Scheduled Work Order is a scheduled work that generate by the system. It is also
known as Planned Preventive Maintenance (PPM). It is a yearly service that technician need
to do to all the equipment listed with proper work. Several document need to be prepared for
the PPM such as check list, PPM notice and tester checklist. Here below are the total PPM
done during this training.

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3.3 Equipments

3.3.1 Electrical Safety Analyzer

Electrical Safety Analyzer is a tool that used to test the electrical safety of biomedical
devices as well as other electrical operating equipment. This means that its area is use is very
extensive, ranging from manufacturers to hospital operators, and from service providers all
the way through to industrial facilities.

In the biomedical field, a very much higher level of safety is aimed for than in most
other branches of electrical engineering. For this reason, great attention is devoted to matters
of safety by the employer’s liability assurance associations and by legislators in conjunction
with their supervisory authorities. The reasons for this are perfectly obvious. The health of life
of the patient may already be endangered if very low currents flow through his body, or if
there are failures of the life-support equipment with which he is being examined, monitored
or treated.

When the technical safety requirements were being specified, account had to be
taken of certain fact: that there may be a permanent connection between patient and parts
of biomedical devices, that the patient’s skin resistance may be penetrated depending on the
application, that their defensive capability is reduced in the case analgesia or eliminated in the
case of anaesthesia, and that a special danger is present when parts of devices are used in and
on the heart, because the inner cardiac muscle is highly sensitive to electrical current.

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 Figure 3.9 : Electrical Safety Analyzer

Electrical Safety Analyzer uses a specifically international standard IEC 601-1. IEC 601-
1 is standard for electrical safety has admitted by most developing countries as a rule
corresponding to medical equipment. International Electrotechnical Commission (IEC) is
located in Geneva, Switzerland which has introduced IEC 601-1. IEC 601-1 is important to
adhere to ensure the quality safety of users is guaranteed. If these rules are not obeyed, he
may cause the impression applicable electrical physiology. In the IEC 601-1, it contains the
terms and exams required.

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