Revised Obtl 2016 2017

UNIVERSITY OF SANTO TOMAS
Faculty of Pharmacy
An Outcomes-Based Learning Program

Department of Medical Technology
Academic Year 2016-2017

First Term
PART 1 : COURSE INFORMATION

Course Title: Clinical Laboratory Management
Course Number: LABMGT
Credit Units: 2 units lecture
Contact Hours per week: 2 hours lecture per week (36 hours per semester)
Course Placement: Fourth year, first term
Pre-requisites: All 3rd year Medical Technology Professional courses; MTLB
Course Description:
Rationale This course deals with the study of basic concepts of management as applied in the administrative aspects of
laboratory operations.
Focus Specifically, it deals with planning, organizing, leading/directing, controlling/evaluating the human, physical and
financial resources of the clinical laboratory. Emphasis is also given on quality systems and safety.
Outcome At the end of this course, the students are expected to know the basic concepts of laboratory management and
be able to apply these concepts in the administrative aspects of laboratory operations.
Prepared by : Noted by : Reviewed By : Approved By :

Assoc. Prof. Rodolfo Rabor, RMT, MSMT Ms. Michelle D. Bartolome , MSc Assoc.Prof.Edilberto Manahan ,PhD Prof. Aleth Therese L. Dacanay, PhD
Asst. Prof. Vivian G. Villegas, RMT, MSMT Course Facilitators Library Coordinator Department Chair Dean
Ms. Ameliza A. Tisbe, RMT, MSMT
Faculty of Pharmacy
PART 2 : INTENDED LEARNING OUTCOMES

MISSION
The University, in pursuit of truth, guided by reason and illuminated by faith, dedicates herself to the generation, advancement and transmission
of knowledge to form competent and compassionate professionals, committed to the service of the Church, the nation, and the global community.
VISION
Faithful to its centuries – old tradition of excellence, the University of Santo Tomas envisions itself as a premier Catholic Institution of Learning in
Asia, committed to the professional and moral transformation of her stakeholders for social transformation.
CORE VALUES: Competence, Compassion & Commitment
THOMASIAN (PHARMACIST/ MEDICAL TECHNOLOGIST/ BIOCHEMIST ) EXPECTED GRADUATE ATTRIBUTES
1. Academic Excellence
2. Leadership and Teamwork
3. Critical Thinking, Research and Problem Solving Skills
4. Productivity and Accountability
5. Social and Ethical Responsibility
6. Communication and Relational Skills
7. Adeptness in Global Engagement

Faculty of Pharmacy
FACULTY OF PHARMACY
MISSION
The Mission of the Faculty of Pharmacy is aligned with UST’s mission to generate, advance, and transmit knowledge to form competent and
compassionate Pharmacy, Medical Technology, and Biochemistry professional committed to the service of the Church, the nation and the global
community.
VISION
The Faculty of Pharmacy of the University of Santo Tomas envisions itself as a premier Pharmacy, Medical, and Biochemistry institution in Asia,
committed to the professional and moral formation of her stakeholders for social transformation.

Faculty of Pharmacy
PART 2 : INTENDED LEARNING OUTCOMES
DEPARTMENT OF MEDICAL TECHNOLOGY

MISSION
The Department of Medical Technology, guided by the Philosophy of St. Thomas Aquinas, affirms its commitment to the creation of an environment
which is constantly in pursuit of academic excellence, and to the attainment of the highest moral integrity and global competencies in the various
areas of laboratory medicine and research which are proactively service-oriented.
VISION
The Department of Medical Technology envisions itself to be an interdisciplinary community of highly competent and dedicated medical
technology faculty members engaged in delivering quality education that will make the students technologically proficient and competitive in the
practice of laboratory medicine and actively involved in community service and health-related researches.

Faculty of Pharmacy
INSTITUTIONAL INTENDED LEARNING OUTCOMES PROGRAM INTENDED LEARNING COURSE INTENDED LEARNING
OUTCOME OUTCOME
1. Academic Excellence Demonstrate proficiency in applying Medical 1. Instil different laboratory

Technology concepts, principles, and management functions applicable to clinical
Show expertise in the competencies necessary to the practice functional skills consistent with both local laboratory practice.
of profession and global standards to real world setting.
2. Leadership and Teamwork Exhibit leadership and collaboration in the 2. Lead the group in the application of
performance of laboratory diagnostic work laboratory structure, operation and
Demonstrate capacity for leadership and teamwork including for efficient health care delivery. management
the ability to motivate others, to be responsible and reliable
3. Critical Thinking, Research and Problem Solving Demonstrate analytical and critical abilities in 3. Lead the group in identifying
Skills identifying and resolving health problems and problems possibly encountered in the
issues by applying various research practice and finding ways in solving them
Initiate innovative ideas and methods through research approaches. applying updates and technological
responsive to the changing needs of the society advancements in the Medical Technology
profession.
4. Productivity and Accountability Manifest Christian values and moral 4. Utilize laboratory data in improving
principles reflective of the Thomasian identity quality health care and service delivery for
Develop new knowledge and understanding that will in responsibly generating innovative better practice.
contribute to nation-building and sustainable development knowledge to improve the quality of health
through the processes of inquiry, research and innovation care delivery through research and inquiry.
5. Social and Ethical Responsibility Adhere strictly to ethical work standards in 5. Enhance professional and ethical
the performance of laboratory procedures qualities required of medical technologists
Uphold Catholic values and moral principles reflective of a geared towards service to the society upholding Catholic values and Thomasian
competent, committed and compassionate Thomasian in the
Faculty of Pharmacy
formation of humanely progressive and healthy society particularly the poor and marginalized. principles.
6.Communication and Relational Skills Demonstrate proficiency in the utilizing the 6. Apply effective communication of
different communication platforms as applied laboratory services to all the stakeholders
Develop effective communication competencies through to medical technology profession in both local of the medical technology profession.
interpersonal skills and utilize information technology and international context.
responsibly as an effective tool in exploring and expressing
ideas .
7. Adeptness in Global Engagement Demonstrate a critical understanding of the 7. Utilize the advances in medical
concept of globalization and an ability to laboratory science in responding to global
Collaborate with people of various facets from diverse apply this in the larger context of issues.
cultural backgrounds and intensify Thomasian values to international and global medical technology
address global challenges practice.

Faculty of Pharmacy
PART 3: TEACHING AND LEARNING MATRIX
Intended Learning Course Content -Learning Activities Assessment Tasks

Outcomes
I. Introduction to Management • Lecture forum • Objective test
Explain the nature and 1. Concepts of Management • Three minute

functions of
management(CILO 1) 1.1. Definition Essay
1.2. Nature • Directed

paraphrasing
1.3. Functions
Demonstrate skills 2. Laboratory Manager • Brainstorming

necessary for an effective 2.1. Characteristics& Roles • Role playing
laboratory manager(CILO
2) 2.2. Management Skills • Lecture forum
• Case studies
2.2.1. Technical
2.2.2. Human Relations
2.2.3. Conceptual

Faculty of Pharmacy
2.3. Management Levels
2.3.1. First line
2.3.2. Middle
2.3.3. Top
Discuss different 3. Indicators of Lack of Management • Restructuring tutorial

problems encountered in Skills
the laboratory indicating • “fishbowl”
the lack of management observation
skills(CILO 3)
II. Management Planning
Discuss the importance of 1. Definition of Planning • Lecture forum • Focused listing

planning and apply its
concepts in relation to 1.1. Importance of Planning • Classroom opinion

Faculty of Pharmacy
giving quality service to 1.2. Values of Planning polls

the community (CILO 2)
1.3. Indicators of poor planning • Lecture forum
1.4. Benefits of good planning • Inquiring based lab

work
2. Overview of management by objectives
3. Planning a laboratory • Portfolio items
• Student presentation
III. Organizing and Staffing the laboratory
Describe the 1. Definition of organizing and staffing • Lecture forum • Objective test
characteristics of an the laboratory
organization (CILO 2)
Outline the standard

protocol in pooling 2. Characteristics of an organization
qualified staff and 2.1. Division of labor
laboratory personnel • Work along exercise • Misconception/
2.2. Authority centers preconception check
(CILO 1) • Workshop
2.3. Substitution of personnel
• Three minute essay
• Panel forum
3. Concept of organization

Faculty of Pharmacy
3.1 Organizational charts
3.2. Job description
3.3. Job specification
3.4. Workschedule
3.5. Reorganization
IV. Directing and Supervising the

laboratory
1. Definition of directing and supervising

Describe proper the laboratory • Lecture forum • Objective test
laboratory supervision
demonstrating leadership
within the context of the
management functions to 2. Styles of leadership
enable the students to 2.1. Leader with centralized authority • Panel forum
become technologically
proficient and 2.2. Decentralized authority
competitive in the
practice of laboratory 2.3. Leadership by absenteeism
medicine (CILO 2)
3. Leadership responsibility
4. Concerns of management

Faculty of Pharmacy
4.1. Concern for production
4.2. Concern for people
5. Managerial grid
5.1 1.1 Style- Impoverished style
5.2. 9.9 Style- team management
5.3. 1.9 Style or country club management
5.4. 9.1 Style or autocratic task
management
V. Controlling
Describe the steps in 1. Definition of controlling • Lecture forum • Objective test

controlling within the
context of laboratory • Directed
management paraphrasing
2. Types of formal control • Workshop
functions(CILO 2)
2.1. Pre-action control
2.2. Post-action control • Panel forum
3. Steps in controlling

Faculty of Pharmacy
VI. Information Management
Relate efficient work flow 1. Definition of communication • Role playing • Objective test
and laboratory operations
through organized 1.1. Interdepartmental • Reflective exercises
communication system 1.2. Intradepartmental • Critiques
(CILO 6)
2. Ways to communicate
3. Categories of communication
3.1. Upward communication
3.2. Downward communication

Identify the basic
contents of policy and 3.3. On the same level communication
procedures manuals
(CILO 1) 3.4. Diagonal communication
Translate the value of

information system in 4. Laboratory protocol
record keeping and
service delivery to the 4.1. Requisitioning
customers (CILO 4)
4.2. Reporting
4.3. Record keeping
4.4. Communication cycle of laboratory

Faculty of Pharmacy
determination
5. Policy and procedures manual
6. Overview of Laboratory information • Work along exercise • Muddiest point

system (LIS)
• Debate discussion
VII. Personnel Management
Explain the basic 1. Overview of human resource • Lecture forum • muddiest point
knowledge on human
resource management management • Interactivity or
and the basic flow of interactive work
1.1. Personnel program
employment
procedure(CILO 1) 1.2. Policy program
1.3. Sources of labor
1.3.1. Internal sources
1.3.2. External sources
• Small group project/

Relate the importance of 2. Process of personnel selection assignment • focused listing
effective work group
interaction in the practice 2.1. Personnel interview • Socio-drama
of medical technology 2.2. Personnel evaluation
profession and in
rendering service to the
Faculty of Pharmacy
community (CILO 5) 2.3. Personnel orientation
2.4. Discipline and dismissal
2.5. Promotion • Restructuring tutorial
• Microteaching
3. Employee’s conflict • Problem solving

learning
3.1. Conflict mediation technique
• seminar
3.2. Pointers in solving a conflict
4. Habitual tardiness
5. Motivation of employee
6. Job performance appraisal
VIII. Material management
Comprehend the process 1. Definition of material management • Interactivity or • Misconception/

of material management: interactive work preconception check
product research,
ordering and inventory of • Workshop
2. Product research and specification
supplies (CILO 2) • Debate discussion
2.1. Acquisition of new equipment
2.2. Choice of new equipment

Faculty of Pharmacy
2.3. Lease vs purchase of instruments
2.4. Purchase and installation of • Reflective lecturing • Compare and

instruments contrast
2.5. Maintenance and repair of instruments • Problem recognition

task
• Pros and cons grid

3. Obsolescence and deterioration
4. Reagent selection and evaluation
5. Purchasing of reagents and supplies
6. Records of inventory supplies
IX. Quality control management
Comprehend the concept 1. Definition quality control • Panel forum • Objective test
of quality from a
laboratory perspective 2. Types of control • Symposium forum
(CILO 1) 2.1. Internal • Colloquy forum
2.2. External
3. Laboratory practices on quality control
3.1. Control of test
3.2. Control of specimen

Faculty of Pharmacy
3.3. Control of reagents and supplies
3.4. Control of equipment
3.5. Control of staff
Describe the standard 4. Non-analytical quality control

protocol in proficiency functions
testing as part of the
quality management 5. Quality monitoring and assessment
program of a clinical tools
laboratory (CILO 4) 6. Proficiency testing
X. Safety management
Know basic knowledge on 1. Laboratory safety programs • Panel forum • Student generated
safety management as test questions
applied in the laboratory 1.1. Chemicals • Symposium forum
work place(CILO 2) 1.2. Biological materials • Colloquy forum
1.3. Fire prevention

Outline the hazards in the
clinical laboratory and
methods of prevention 2. Hazards in the laboratory
(CILO 3)
3. Safety codes
4. Protective Measures and Procedures

Faculty of Pharmacy
4.1. Infection Control
4.2. Universal Precaution
XI. Financial management
Prepare a basic budget 1. How to prepare a budget • Panel forum • Portfolio items
and costing for clinical
laboratory (CILO 2) 2. Laboratory workload reporting • Symposium forum
3. Cost finding • Colloquy forum
XII. Principles of marketing
Comprehend the 1. Laboratory-customer relationship • Panel forum • Poster presentation

rationale of marketing
2. Marketing philosophy • Symposium forum • Human tableau or
class modelling
3. Market environment for clinical • Colloquy forum
principles relative to laboratory services
competition that exists
among laboratories (CILO 4. Four p’s of marketing: product, price,
6) place, promotion
5. Marketing plan: market research,

market proposal
Design marketing plan for
the laboratory (CILO 6) 6. Laboratory customers
XIII. Current Trends in Laboratory

Management
Evaluate certain issues • Panel forum
arising from adapting 1. Overview of management of change
• Classroom opinion
Faculty of Pharmacy
new trends in laboratory 2. Advancement in technology • Symposium forum polls

management to enable
the students to be 3. Laboratory operations • Colloquy forum • Critiques
technologically proficient 3.1. Government owned laboratory • Compare & contrast
and competitive in the
practice of laboratory 3.2. Privately owned laboratory
medicine in rendering
service to the community
(CILO 3)

Faculty of Pharmacy
PART 4: COURSE RESOURCES

Official Textbook :
Extended Readings : Barr, Jill; Dowding, Lesley. Leadership in Health Care, Los Angeles: SAGE, c2012.
Bernardin, John H.Human resource management : an experiential approach, New York, NY : McGraw-
Hill/Irwin, 2013.
Certo, Samuel C. Supervision : concepts and skill-building, New York : McGraw-Hill Irwin, 2013.
Garcia, Lynne S.; Bachner, Paul. Clinical Laboratory Management, 2nd Ed. Washington DC: ASM Press, 2014.
Jenkins, Wiley D. Public Health Laboratories: Analysis, Operatopns and Management., Sudburry, Mass: Jones
and Bartlett, c2011.
Kavanagh, Michael J., Thite, Mohan, and Johnson, Richard D. Human resource information systems : basics,
applications, and future directions, Los Angeles : SAGE, 2015.
Leonard, Jr. Edwin C. Supervision : concepts and practices of management, Mason, OH : South-Western Cengage
Learning, 2013.
McPherson, Richard, Pincus, Matthew R, [associate editors, Naif Z. Abraham Jr., Naif Z. [et al.]].Henry's clinical
diagnosis and management by laboratory methods, Philadelphia, PA : Elsevier/Saunders, c2011.
Robbins, Stephen P., DeCenzo, David A., and Wolter, Robert M. Supervision today!.Boston : Pearson, 2013.
Journals :
Web References :http://www.loc.gov/catdir/enhancements/fy1206/2012002169-b.html
http://www.loc.gov/catdir/enhancements/fy1207/2012002169-t.html
http://www.loc.gov/catdir/enhancements/fy1207/2012002169-d.html
Faculty of Pharmacy
Other Materials :
References: Barr, Jill; Dowding, Lesley. Leadership in Health Care, Los Angeles: SAGE, c2012.
Bernardin, John H. Human resource management : an experiential approach, New York, NY : McGraw-Hill/Irwin,
2013.
Certo, Samuel C. Supervision : concepts and skill-building, New York : McGraw-Hill Irwin, 2013.
Garcia, Lynne S.; Bachner, Paul. Clinical Laboratory Management, 2nd Ed. Washington DC: ASM Press, 2014.
Jenkins, Wiley D. Public Health Laboratories: Analysis, Operatopns and Management., Sudburry, Mass: Jones and
Bartlett, c2011.
Kavanagh, Michael J., Thite, Mohan, and Johnson, Richard D. Human resource information systems : basics,
applications, and future directions, Los Angeles : SAGE, 2015.
Leonard, Jr. Edwin C. Supervision : concepts and practices of management, Mason, OH : South-Western Cengage
Learning, 2013.
McPherson, Richard, Pincus, Matthew R, [associate editors, Naif Z. Abraham Jr., Naif Z. [et al.]].Henry's clinical
diagnosis and management by laboratory methods, Philadelphia, PA : Elsevier/Saunders, c2011.
Robbins, Stephen P., DeCenzo, David A., and Wolter, Robert M. Supervision today!.Boston : Pearson, 2013.

Faculty of Pharmacy
PART 5: LEARNER ASSESSMENT
Course Requirement Percentage

LECTURE
Quizzes 40%
Long Examinations 50%
Class Standing (Activity/Recitation/Attendance) 10%
TOTAL 100 %
LABORATORY
Quizzes
Long Examinations
Class Standing (Lab Performance Grade, Lab Reports,
Attendance)
TOTAL
Faculty of Pharmacy
GRADING SYSTEM: Four Grading Periods
First Shifting Grade - 30%

Second Shifting Grade - 30%
Third Shifting Grade - 40%
100%
PASSING SCORE:
RAW SCORE : 70%
TRANSMUTED GRADE OF 75% = 3.00
PART 6: COURSE POLICIES
 ATTENDANCE
CHED & University Requirement:
 Every student is required to attend no less than 80% of the class hours/days required for every course to earn
the corresponding credits.
Translating what is 80% of the total class hours/days ---
LECTURE LABORATORY
No. of Units Meetings per No. of Absences No. of Units No. of Hours/ Meetings per No. of
Week week Week Absences
3 3 11 2 6 3 11
3 2 7 2 6 2 7
2 2 7 1 3 1 4
Faculty of Pharmacy
 A student who incurs absences in excess of 20% of the required class days shall receive a grade of “FA” and
shall not be allowed to take the final examinations for the course.
 Class attendance should be both regular and punctual. Three (3) of tardiness of at least 15 minutes shall be
counted as one absence.
For other Policies and Guidelines on Attendance, please refer to PPS 1010 p. 71 of the Student Handbook
PART 7: TENTATIVE COURSE CALENDAR

WEEK CONTENT
1
Introduction
2 Introduction
3 Management Planning
4 Organizing
5 Directing
6 1st SHIFTING EXAMIMATION
7 Controlling

Faculty of Pharmacy
8 Information Management
9 Personnel Management
10 Material Management
11 Quality Control Management
12 2ND SHIFTING EXAMINATION
13 Safety Management
14 Financial Management
15 Principles of Marketing
16 Current Trends in Laboratory
17 3RD SHIFTING EXAM


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UNIVERSITY OF SANTO TOMAS

An Outcomes-Based Learning Program

Academic Year 2016-2017

PART 1 : COURSE INFORMATION

Prepared by : Noted by : Reviewed By : Approved By :

PART 2 : INTENDED LEARNING OUTCOMES

UNIVERSITY OF SANTO TOMAS

CORE VALUES: Competence, Compassion & Commitment

THOMASIAN (PHARMACIST/ MEDICAL TECHNOLOGIST/ BIOCHEMIST ) EXPECTED GRADUATE ATTRIBUTES

Prepared by : Noted by : Reviewed By : Approved By :

Prepared by : Noted by : Reviewed By : Approved By :

PART 2 : INTENDED LEARNING OUTCOMES

DEPARTMENT OF MEDICAL TECHNOLOGY

Prepared by : Noted by : Reviewed By : Approved By :

1. Academic Excellence Demonstrate proficiency in applying Medical 1. Instil different laboratory

Prepared by : Noted by : Reviewed By : Approved By :

PART 3: TEACHING AND LEARNING MATRIX

Intended Learning Course Content -Learning Activities Assessment Tasks

I. Introduction to Management • Lecture forum • Objective test

Explain the nature and 1. Concepts of Management • Three minute

1.2. Nature • Directed

Demonstrate skills 2. Laboratory Manager • Brainstorming

2.2.2. Human Relations

Prepared by : Noted by : Reviewed By : Approved By :

2.3. Management Levels

2.3.1. First line

Discuss different 3. Indicators of Lack of Management • Restructuring tutorial

II. Management Planning

Discuss the importance of 1. Definition of Planning • Lecture forum • Focused listing

Prepared by : Noted by : Reviewed By : Approved By :

giving quality service to 1.2. Values of Planning polls

1.4. Benefits of good planning • Inquiring based lab

2. Overview of management by objectives

3. Planning a laboratory • Portfolio items

III. Organizing and Staffing the laboratory

Outline the standard

Prepared by : Noted by : Reviewed By : Approved By :

3.1 Organizational charts

3.2. Job description

3.3. Job specification

IV. Directing and Supervising the

1. Definition of directing and supervising

Prepared by : Noted by : Reviewed By : Approved By :

4.1. Concern for production

4.2. Concern for people

5.1 1.1 Style- Impoverished style

5.2. 9.9 Style- team management

5.3. 1.9 Style or country club management

5.4. 9.1 Style or autocratic task

Describe the steps in 1. Definition of controlling • Lecture forum • Objective test

2.2. Post-action control • Panel forum

Prepared by : Noted by : Reviewed By : Approved By :

VI. Information Management

3.1. Upward communication

3.2. Downward communication

Translate the value of

4.3. Record keeping

4.4. Communication cycle of laboratory

Prepared by : Noted by : Reviewed By : Approved By :

5. Policy and procedures manual

6. Overview of Laboratory information • Work along exercise • Muddiest point

VII. Personnel Management

1.3. Sources of labor