Metro Transit Homeless Action Plan Attachment A

1
Research
Leading
FINDING
the transit industry in
PLAN NEXT STEP
A. Conduct A. the
Each station/ line development
A. Engageanda variety of
demographic
surveys
implementation
has varying
clientele
of innovative
homeless outreach
to meet varying
B. Collect and
analyze data from
B.
security
12% of homeless
contacts placed
and law enforcement
needs.
B. Identify ways to
outreach teams
C. Conduct cost-
strategies;
into housing
services
advancing the use of
provide for
consistency on
benefit analysis
of homeless
C. crime
Identified
Rights
Civil analysis tools, problem-
reporting if
possible.
encampment solving
complexities
clean-ups
in methodologies
and build
and
C. Obtain legal opinion
network
technology; building and
removal or other
options D. 23% County for encampments to
increase to support civil liberties
sustaining regional andcommunity
D. Review and
analyze data from homelessness enforce the law.
D. Continue to engage
and law enforcement
Homeless Count from 2016 to 2017.
and Metro Noticed increase homeless resources
and educate public
partnerships.
Customer Survey by customers.
on Metro’s efforts.

2
Education
Leading
FINDING
the transit industry in
PLAN NEXT STEP
A. Develop A. Absence forthe development and
A. Once solidified
materials and
information on
implementation
network reporting,
use 211 and winter
of innovative
share information
with Metro staff
reporting transit
homelessness
security
shelter hotline.
B. Absence of full
and law enforcement
and riders.
B. Train officers and
and how they
should respond
strategies;
network created,
requested to report
advancing the use of
staff to use
identified new
or assist.
B. Develop
crime
through Law
Enforcement
analysis tools, problem-
resources
C. Continue to attend
formalized Service solving
Request methodologies and
meetings within the
training for Forms (LESR)- homeless outreach
Metro staff and HOPE & MET technology;
Teams building and
network, advocate
for resources and
law enforcement C. Many unaware in
C. Formalize sustaining
provider network regionalthecommunity
need for
homeless
and law enforcement
“Transit such extensive
Homelessness” homeless presence outreach support

transit properties. partnerships.

concept on transit and on Metro.

3
Coordination
Leading
FINDING
the transit industry in
PLAN NEXT STEP
A. Work with the County A. No resourcesthe
underdevelopment and
A. Work with LA County
implementation of innovative
and City of Los Measure H or HHH CEO to deploy 40
Angeles to align for Metro- until outreach workers
homeless strategies.
B. Participate in security
advocacy (40
outreach workers)
and law enforcement
effectively
B. Continue to advocate
committees and
workgroups related
B.
strategies;
Personnel sits on
Regional Homeless
advancing the use of
at decision making
bodies for Metro
to the homeless
system crime
Advisory analysis
Council
and attends Measure
tools, problem-
consideration.
C. Adopt stricter
C. Partner and
collaborate on C.
solving
H planning meetings.methodologies
LA City and LA
encampmentand
protocol to guard
encampment
protocols
technology;
County had
encampment
different building and
against litigation
while maintaining
D. Partner with the
County and City of
sustaining
protocols based on regional community
minimum
standards.
legal

and law enforcement

history
Los Angeles and Long D. Series of resources D. Advocate, obtain and
Beach for critical distribute resources.
partnerships.
not geared to Metro
initiatives. but can shape.

4
Outreach
Leading
FINDING
the transit industry in
PLAN NEXT STEP
A. Implement C3 A. High presencethe onedevelopment
A. Work withand
additional

Canimplementation ofresources-
innovative
Outreach Teams line. 12% placed. 40
B. Develop uniform B. not be uniform outreach workers,
outreach standards
C. Implement
security and law
based on entity or
client. enforcement
non-profit
B. Identify more uniform
specialized outreach
teams
C.
strategies;
engage non-profits. advancing
Large price tag,
the use of
reporting
opportunities
D. Lead and coordinate
Metro’s homeless
D.
crimeandanalysis tools,
Coordinate
engagement problem-
C. Identify more non-
profit opportunities
outreach
E. Partner with agencies E. solving
police departments
Opportunity for methodologies and
D. Identify additional
areas for information
on homeless technology; building
Mobile Customer
Service Center
and
sharing- outreach
and Police were “ok”.
connect days
F. Work with Veteran F.
sustaining regional
Partnership
Developing for
community
E. Engage non-profit/

Veterans and law enforcement

outreach teams faith based on
G. Align Metro connect days
G. Metro’s WIN
partnerships.
workforce F. Continue to engage
development efforts Program G. Collaborate on WIN