Doc.

099A

CUSTOMER SATISFACTION SURVEY

(initial delivery)

“Making sure you get the best”

_____________________________________________________
_
Machine type: Serial number:

Your Company name: Work site:

Your name: Position:

Your email address: Date:

_____________________________________________________
_

Please circle the number which most accurately

reflects how satisfied or dissatisfied you are with
each aspect. Don’t hesitate to make comments!
1: very dissatisfied
5: very satisfied
DATE OF DELIVERY OF YOUR MACHINE:
(very dissatisfied) (very satisfied)
1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE BUILD QUALITY OF YOUR

MACHINE?

1 2 3 4 5

Comments:
 (commissioning cont’d)
HOW WOULD YOU SCORE THE PERFORMANCE OF THE MACHINE?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE ACCESSIBILITY OF THE

COMPONENTS AND EASE OF MAINTENANCE?

1 2 3 4 5

Comments:

WHAT IS THE SATISFACTION LEVEL OF THE OPERATORS

DRIVING THE MACHINE (EASE OF CONTROL,COMFORT,
SAFETY)?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE CONTENT OF THE TECHNICAL

DOCUMENTATION?

1 2 3 4 5

Comments:

MANY THANKS FOR HELPING US TO SERVE YOU BETTER!

Please return this form to your local Sandvik representative or fax it at the following number:
+33 4 72 45 22 19 or email it at the following address: didier.vassas@sandvik.com

Sandvik Mining and Construction Lyon S.A.S.

att. D. Vassas Telephone Fax Email
BP 46 + 33 4 72 45 22 00 + 33 4 72 45 22 19 didier.vassas@sandvik.com
F-69881 Meyzieu Cedex - France
Doc. 099B

CUSTOMER SATISFACTION SURVEY

(after one year of use)

“Making sure you get the best”

_____________________________________________________
_
Machine type: Serial number:
Your Company name: Work site:

Your name: Position:

Your email address: Date:
_____________________________________________________
_

Please circle the number which most accurately

reflects how satisfied or dissatisfied you are with
each aspect. Don’t hesitate to make comments!

HOW WOULD YOU SCORE THE BUILD QUALITY OF YOUR

MACHINE?
(very dissatisfied) (very satisfied)
1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE PERFORMANCE OF THE MACHINE?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE RELIABILITY OF THE MACHINE?

1 2 3 4 5

Comments:
 (one year cont’d)

WHAT IS THE SATISFACTION LEVEL OF THE OPERATORS

DRIVING THE MACHINE (EASE OF CONTROL,COMFORT,SAFETY)?

1 2 3 4 5

Comments:

HOW WOULD YOU SCORE THE CONTENT OF THE TECHNICAL

DOCUMENTATION?

1 2 3 4 5

Comments:

GIVEN THE EXPERIENCE YOU HAVE HAD SO FAR, HOW LIKELY

IS IT THAT YOU WILL CONSIDER BUYING THE SAME MACHINE?
(assuming you have a need for one)
(very unlikely) (very likely)
1 2 3 4 5

Comments:

ARE YOU USING A SIMILAR PRODUCT BUILT BY A COMPETITOR

OF TAMROCK? IF YES, HOW DO YOU COMPARE BOTH PRODUCTS?
1: Competitor’s product is much better, 5: Tamrock’s product is much better
1 2 3 4 5

Comments(please specify competitor’s name):

MANY THANKS FOR HELPING US TO SERVE YOU BETTER!

Please return this form to your local Tamrock representative or fax it at the following number:
+33 4 72 45 22 19 or email it at the following address: didier.vassas@sandvik.com.

Sandvik Mining and Construction Lyon S.A.S.

19, avenue De Lattre de Tassigny Téléphone Télécopie S.A.S. au capital de 12 426 900 €

BP 46 + 33 4 72 45 22 00 + 33 4 72 45 22 19 RCS LYON 55B 915

F-69881 Meyzieu Cedex - France SIRET 955 509 153 00040

APE 295 C