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Help Desk Tickets

01/17-01/23 01/24-01/30
Total Tickets opened: 41 51
Total Tickets Closed: 180 117

Total Open outstanding


Tickets (Includes Resolved
tickets): 47 50
20+ days: 0 0
10+ days: 4 4
5+ days: 38 38
3+ days: 35 35
<3 days: 35 35

Help Desk Tickets 01/17-01/23 Help Desk Tickets 01/24-01/3


120 140
134
110

120
100

100 99
80

80
64
60

60

44
40
40
35
31 30
2020 24
20
20 15 15
16
6
1 3 4
0 2 0
1
ts
ke
s

ts
et

Tic

ke
s

l
ck

ta
et

Tic
Ti

l
ck

en

To
ta

0
en

Ti

To

ed
Op

Low Medi um Hi gh Low Medi um Hi gh


Op

ed

ng

os
os

di

Cl
an
Cl

ts
tst

Ou
Ou
1 3 4
0 2 0
1

ts
ke
s

ts
et

Tic

ke
s

l
ck

ta
et

Tic
Ti

en
ck

To
ta
0

en

Ti

To

ed
Op
Low Medi um Hi gh Low Medi um Hi gh

Op

ed

ng

os
os

di

Cl
an
Cl

ts
tst

Ou
Ou

Tickets 50+ days: 2


Tickets 20+ days: 8
Tickets 5+ days: 35
Tickets 3+ days: 13
Help Desk Tickets 01/17-01/23
Help Desk Tickets 01/24-01/30

Help Desk Tickets 01/24-01/30 Open Tickets by Assignee


134 60

50

99

40

30

35
20
30 37

5 15 10
10 8
13 7 7 7
1 3 4 5
6
5 5 5 5
4
3 3 3 3
2 2 2
1 1
ts

1 1 1 11 1
ke

ts
ke

l
ta
Tic

To

0 0
ng
ed

Medi um Hi gh Al Eisen
0 GeovanniGerson
000 0 0 0Jose
0 Miguel
0 Nilda
0 0 0Prab
0 Samuel
0 Sergio
0 Sonia
0 0 Y
os

di
an
Cl

tst
Ou

Low Medium High Total


1 3 4 5
6
5 5 5 5
4
3 3 3 3
2 2 2
1 1
ts

1 1 1 11 1
ke

ts
ke

l
ta
Tic

To
0 0

ng
ed

Medi um Hi gh Al Eisen
0 GeovanniGerson
000 0 0 0Jose
0 Miguel
0 Nilda
0 0 0Prab
0 Samuel
0 Sergio
0 Sonia
0 0 Y
os

di
an
Cl

tst
Ou
Low Medium High Total

2
4
31
23
ts by Assignee

51

35

15

7
6
5 5
3 3
2
1 1 11 1 1 1 1

da
0 0Prab
0 Samuel
0 Sergio
0 Sonia
0 0 Yvonne
00 Total

um High Total
6
5 5
3 3
2
1 1 11 1 1 1 1

da
0 0Prab
0 Samuel
0 Sergio
0 Sonia
0 0 Yvonne
00 Total

um High Total
1/17/2018 1/23/2018
Chart 1 Help Desk Tickets -Previous Week

Open Closed
Tickets Tickets Total
Low 20 64 24
Medium 20 110 44
High 1 6 2
Total (do not adjust) 41 180 221
01/24/18 01/30/18
Chart 2 Help Desk Tickets -Current Week

Open Closed
Tickets Tickets Total
Low 15 15 30
Medium 35 99 134
High 1 3 4
Total (Do not adjust) 51 117 168

Chart 3 Open Tickets by Assignee

Low Medium High


Al Godinez Al 1 5 1
Eisen Saguinsin Eisen 1 4 0
Geovanni Rodriguez Geovanni 0 0 0
Gerson Garcia Gerson 3 5 0
Jose Gutierrez Jose 0 2 0
Miguel Hernandez Miguel 7 3 0
Nilda Maldonado Nilda 0 1 0
Prab Kaur Prab 0 3 0
Samuel Kang Samuel 1 1 0
Sergio Garcia Sergio 1 6 0
Sonia Flores Sonia 0 5 0
Yvonne Napoleoni Yvonne 1 0 0
Total 15 35 1

TW LW
Tickets 20+ days: 0 0
Tickets 10+ days: 4 4
Tickets 5+ days: 38 38
Tickets 3+ days: 35 35
Less than 3 days 35 35
Grand Total 35 35
Outstanding
16
31
0
47

Outstanding
13
37
0
50

y Assignee

Total
7
5
0
8
2
10
1
3
2
7
5
1
51
Assigned t Summary Priority Ticket # Create Date Close DateLocation Related to Status Days Ope
Prab Kaur Location S Med 29080 1/24/2018 3:27 ### Corporate Office closed 1
Sonia FloreStore 103 Med 29081 1/24/2018 3:37 ### Store 103 closed 0
Sonia FloreStore 118 Med 29082 1/24/2018 4:37 ### Store 118 closed 0
Sergio GarcStore 119 Med 29083 1/24/2018 7:27 ### Store 119 closed 1
Sonia FloreStore 132 Med 29084 1/24/2018 7:52 ### Store 132 closed 0
Miguel He Store 141 Med 29085 1/24/2018 7:57 ### Corporate Office closed 0
Sonia FloreStore 131 Med 29087 1/24/2018 8:18 ### Store 131 closed 6
Gerson GarStore 117 Med 29088 1/24/2018 8:18 ### Store 117 closed 0
Gerson GarStore 125 RMed 29090 1/24/2018 8:52 ### Store 125 closed 0
Gerson GarStore 112 Med 29091 1/24/2018 9:12 ### Store 112 closed 2
Gerson GarStore 129 rMed 29092 1/24/2018 9:37 ### Store 129 closed 0
Sonia FloreAS400 PRI Med 29093 1/24/2018 9:42 ### Corporate Office closed 0
Miguel He Store 104 Med 29094 1/24/2018 9:52 ### Store 104 closed 2
Miguel He Store 136 RMed 29095 1/24/2018 10:02 ### Store 136 closed 1
Sonia FloreStore 109 RMed 29096 1/24/2018 10:52 ### Store 109 closed 0
Sergio GarcStore 118 Med 29097 1/24/2018 12:17 ### Store 118 closed 2
Miguel He Store 141 RMed 29098 1/24/2018 12:27 ### Store 141 closed 2
Sonia FloreStore 113 Med 29099 1/24/2018 12:57 ### Store 113 closed 2
Sonia FloreDC CameraMed 29100 1/24/2018 13:02 ### Corporate Office closed 5
Gerson Garoverride c Low 29102 1/24/2018 15:40 ### Store 109 closed 0
Prab Kaur Store # 128Med 29103 1/24/2018 15:45 ### Corporate Office closed 1
Sonia FloreStore 106 Med 29104 1/24/2018 15:50 ### Store 106 closed 0
Sergio GarcStore 112 RMed 29105 1/24/2018 16:05 ### Store 112 closed 1
Sonia FloreHR printer Med 29106 1/24/2018 16:30 ### Corporate Office closed 1
Miguel He Store 126 RMed 29108 1/24/2018 18:50 ### Store 126 closed 7
Sonia FloreStore 126 rMed 29109 1/24/2018 18:55 ### Store 126 closed 1
Eisen SaguStore 105 Med 29111 1/25/2018 7:22 ### Store 105 closed 4
Sonia FloreStore 118 Med 29112 1/25/2018 7:42 ### Store 118 closed 0
Gerson GarStore 125 Med 29113 1/25/2018 8:16 ### Store 125 closed 5
Gerson GarStore 126 Med 29114 1/25/2018 8:16 ### Store 126 closed 0
Miguel He Store 122 rMed 29115 1/25/2018 8:26 ### Store 122 closed 1
Miguel He Store 138 RHigh 29116 1/25/2018 8:31 ### Store 138 closed 0
Sergio GarcStore 146 mMed 29117 1/25/2018 8:46 ### Store 146 closed 5
Sonia FloreStore 113 tMed 29118 1/25/2018 9:31 ### Store 113 closed 0
Sergio GarcStore 112 RMed 29123 1/25/2018 9:46 ### Store 112 closed 5
Sergio GarcStore 101 RMed 29126 1/25/2018 9:56 ### Store 101 closed 6
Sergio GarcStore 146 Med 29129 1/25/2018 10:06 ### Store 146 closed 5
Sonia FloreStore 129 Med 29131 1/25/2018 10:56 ### Store 129 closed 0
Eisen SaguPrinter #1 Low 29132 1/25/2018 10:56 ### Corporate Office closed 0
Sergio GarcStore 143 Med 29134 1/25/2018 11:11 ### Store 143 closed 4
Gerson GarStore 144 CMed 29136 1/25/2018 12:01 ### Store 144 closed 1
Gerson GarRosa RojasMed 29140 1/25/2018 14:26 ### Corporate Office closed 1
Samuel KaemergencyLow 29141 1/25/2018 14:41 ### Corporate Office closed 4
Sonia FloreTransfer R Med 29142 1/25/2018 16:06 ### Store 118 closed 0
Miguel He Store 104 Med 29143 1/25/2018 16:46 ### Store 104 closed 1
Gerson GarStore 114 Low 29144 1/25/2018 16:46 ### Store 114 closed 4
Sonia FloreStore 135 Med 29145 1/26/2018 6:57 ### Store 135 closed 0
Sergio GarcStore 112 Med 29147 1/26/2018 7:52 ### Store 112 closed 5
Gerson GarStore 132 Med 29148 1/26/2018 8:27 ### Store 132 closed 3
Eisen SaguWINDOW N Med 29150 1/26/2018 10:07 ### Corporate Office closed 0
Miguel He Store 125 Med 29152 1/26/2018 11:07 ### Store 125 closed 5
Eisen SaguUpdate TaxMed 29154 1/26/2018 11:52 ### Corporate Office closed 0
Sergio GarcStore 105 Med 29155 1/26/2018 12:07 ### Store 105 closed 5
Sergio GarcStore 117 PMed 29156 1/26/2018 12:45 ### Store 117 closed 3
Sonia FloreUrgent-SaleHigh 29158 1/26/2018 13:35 ### Corporate Office closed 0
Nilda Mal Store 121 Med 29160 1/26/2018 19:05 ### Store 121 closed 3
Sergio GarcStore 142_Med 29161 1/26/2018 19:45 ### Store 142 closed 4
Gerson GarStore 126 Low 29162 1/28/2018 1:11 ### Store 126 closed 2
Sonia Per Store 107 TMed 29164 1/28/2018 1:11 ### Store 107 closed 1
Gerson GarStore 114 Med 29165 1/28/2018 1:11 ### Store 114 closed 2
Prab Kaur Sales reporLow 29166 1/29/2018 7:20 ### Corporate Office closed 1
Yvonne Na137 sales Med 29167 1/29/2018 7:20 ### Store 137 closed 1
Yvonne NaStore 104 Med 29168 1/29/2018 7:20 ### Store 104 closed 1
Sonia FloreSTORE 128Med 29169 1/29/2018 7:21 ### Store 128 closed 0
Sonia FloreStore 140 Med 29170 1/29/2018 7:21 ### Store 140 closed 0
Sonia FloreStore 103 Med 29171 1/29/2018 7:21 ### Store 103 closed 0
Sonia FloreStore 130 Med 29172 1/29/2018 7:21 ### Store 130 closed 0
Sonia FloreStore 103 Med 29173 1/29/2018 7:21 ### Store 103 closed 0
Sonia FloreStore 101 Med 29174 1/29/2018 7:21 ### Store 101 closed 0
Sonia FloreStore 107 Med 29175 1/29/2018 7:21 ### Store 107 closed 0
Nilda Mal Store 104 Med 29177 1/29/2018 7:21 ### Store 104 closed 0
Sonia FloreKronos punMed 29178 1/29/2018 7:21 ### Store 127 closed 0
Gerson GarDelmy DiazLow 29179 1/29/2018 7:21 ### Store 120 closed 0
Sonia FloreKronos do Med 29180 1/29/2018 7:21 ### Store 113 closed 0
Sergio GarcStore 146 Med 29181 1/29/2018 7:21 ### Store 146 closed 1
Gerson GarStore 125 Med 29182 1/29/2018 7:21 ### Store 125 closed 1
Gerson GarStore 104 Med 29183 1/29/2018 7:21 ### Store 104 closed 0
Sonia FloreStore 141 Med 29184 1/29/2018 7:21 ### Store 141 closed 0
Gerson GarConferenceLow 29186 1/29/2018 7:21 ### Corporate Office closed 1
Gerson GarStore 144 Low 29187 1/29/2018 7:21 ### Store 144 closed 0
Sonia FloreStore 129 Med 29188 1/29/2018 7:21 ### Store 129 closed 0
Sonia FloreStore 140 Low 29189 1/29/2018 7:21 ### Store 140 closed 0
Sonia FloreStore 130 Med 29190 1/29/2018 7:21 ### Store 130 closed 0
Yvonne NaAS400 ErroMed 29191 1/29/2018 7:55 ### Corporate Office closed 0
Yvonne NaDate verif High 29193 1/29/2018 8:15 ### Corporate Office closed 1
Gerson GarPrinter 77 Low 29194 1/29/2018 8:20 ### Corporate Office closed 0
Sonia FloreStore 120 Pi
Med 29195 1/29/2018 8:25 ### Store 120 closed 0
Eisen SaguStore 141 Med 29196 1/29/2018 8:45 ### Store 141 closed 1
Gerson GarToner CartLow 29197 1/29/2018 8:50 ### Corporate Office closed 0
Gerson GarBlocked emMed 29200 1/29/2018 9:15 ### Corporate Office closed 0
missing parMed 29203 1/29/2018 9:35 ### Corporate Office closed 0
Gerson GarStore 112 Med 29206 1/29/2018 10:05 ### Store 112 closed 0
Store 110 Med 29207 1/29/2018 10:06 ### Store 110 closed 0
Miguel He Store 126 pMed 29208 1/29/2018 10:30 ### Store 126 closed 2
Sonia FloreKronos runMed 29212 1/29/2018 11:10 ### Store 102 closed 0
Sergio GarcStore 143 PMed 29214 1/29/2018 11:15 ### Store 143 closed 2
Sergio GarcStore 105 PMed 29216 1/29/2018 11:15 ### Store 105 closed 2
Sergio GarcSuperior GMed 29217 1/29/2018 11:40 ### Store 101 closed 2
Jose Gutier123 GTT isMed 29218 1/29/2018 11:44 ### Store 123 closed 0
Sonia FloreComputer Med 29219 1/29/2018 11:55 ### Corporate Office closed 0
Sonia FloreStore 116 Med 29220 1/29/2018 12:20 ### Store 116 closed 0
Sonia FloreStore 116 Med 29222 1/29/2018 13:29 ### Store 116 closed 0
Gerson GarStore 135 Med 29225 1/29/2018 14:09 ### Store 135 closed 1
hand wrapp Low 29227 1/29/2018 14:29 ### Store 106 closed 0
Sonia FloreStore 145 Med 29228 1/29/2018 14:34 ### Store 145 closed 0
Meat wrapLow 29229 1/29/2018 14:39 ### Store 107 closed 0
Gerson GarStore 107 Med 29230 1/29/2018 15:04 ### Store 107 closed 1
Sonia FloreAttention Med 29231 1/29/2018 15:09 ### Store 123 closed 0
Store 111 Med 29238 1/30/2018 7:37 ### Store 111 closed 0
Sergio GarcStore 143 Med 29241 1/30/2018 7:42 ### Store 143 closed 1
Sonia FloreStore 111 Med 29242 1/30/2018 7:52 ### Store 111 closed 0
Sergio GarcStore 105 Med 29243 1/30/2018 7:52 ### Store 105 closed 1
Sonia FloreStore 134 RMed 29244 1/30/2018 8:37 ### Store 134 closed 0
Store 112 Med 29246 1/30/2018 9:11 ### Store 112 closed 0
Sonia FloreInformationMed 29248 1/30/2018 12:03 ### All closed 0
Sonia FloreStore 140 Med 29251 1/30/2018 13:14 ### Store 140 closed 0
Cannot AccLow 29259 1/30/2018 18:29 ### Corporate Office closed 1
Al GodinezEmailing - Med 29138 1/25/2018 13:26 Corporate Office open 5 days
Al GodinezBlocked EmMed 29153 1/26/2018 11:12 Corporate Office open 4 days
Al GodinezDistrict M Med 29236 1/30/2018 7:12 Corporate Office open 1 day
Al GodinezNew DistriMed 29245 1/30/2018 9:11 Corporate Office open < 1 day
Al GodinezH drive High 29253 1/30/2018 15:04 Corporate Office open < 1 day
Al GodinezStore 140 Med 29260 1/30/2018 18:34 Store 140 open < 1 day
Al Godinezdistributio Low 29261 1/30/2018 19:44 open < 1 day
Miguel He Store 114 Med 29110 1/25/2018 6:32 Store 114 open 6 days
Miguel He Store 110 RLow 29119 1/25/2018 9:41 Store 110 open 5 days
Miguel He Store 104 RLow 29120 1/25/2018 9:41 Store 104 open 5 days
Miguel He Store 115 RLow 29121 1/25/2018 9:46 Store 115 open 5 days
Miguel He Store 122 RLow 29124 1/25/2018 9:51 Store 122 open 5 days
Miguel He Store 145 RLow 29127 1/25/2018 9:56 Store 145 open 5 days
Miguel He Store 131 RLow 29128 1/25/2018 9:56 Store 131 open 5 days
Miguel He Store 133 Med 29202 1/29/2018 9:30 Store 133 open 1 day
Miguel He Store 104 PMed 29215 1/29/2018 11:15 Store 104 open 1 day
Miguel He Store 115 Low 29249 1/30/2018 12:49 Store 115 open < 1 day
Sergio GarcStore 113 RMed 29122 1/25/2018 9:46 Store 113 open 5 days
Sergio GarcStore 116 RMed 29125 1/25/2018 9:51 Store 116 open 5 days
Sergio GarcStore 129 pMed 29210 1/29/2018 10:32 Store 129 open 1 day
Sergio GarcStore 113 RMed 29226 1/29/2018 14:24 Store 113 open 1 day
Sergio GarcStore 113 Med 29237 1/30/2018 7:22 Store 113 open 1 day
Sergio GarcStore 140 Low 29250 1/30/2018 12:54 Store 140 open < 1 day
Sergio GarcStore 101 Med 29258 1/30/2018 18:04 Store 101 open < 1 day
Eisen SaguStore 134 Low 29135 1/25/2018 12:01 Corporate Office open 5 days
Eisen SaguDelmy's LaMed 29139 1/25/2018 13:51 Corporate Office open 5 days
Eisen SaguGiovanni VMed 29159 1/26/2018 15:30 Corporate Office open 4 days
Eisen SaguPrograms IMed 29192 1/29/2018 8:15 Corporate Office open 2 days
Eisen SaguStore 133 Med 29232 1/29/2018 15:19 Store 133 open 1 day
Nilda Mal Store 146 Med 29211 1/29/2018 10:35 Store 146 open 1 day
Prab Kaur CUSTOMERMed 29133 1/25/2018 11:01 Corporate Office open 5 days
Prab Kaur Kronos CloMed 29198 1/29/2018 8:50 Corporate Office open 2 days
Prab Kaur Store 144 Med 29205 1/29/2018 9:55 Corporate Office open 1 day
Gerson GarMarketing Med 29151 1/26/2018 10:42 Corporate Office open 4 days
Gerson GarPrinter #1 Med 29199 1/29/2018 9:05 Corporate Office open 1 day
Gerson GarStore 145 Med 29233 1/29/2018 16:59 Store 145 open 1 day
Gerson GarStore 106 Low 29234 1/29/2018 16:59 Store 106 open 1 day
Gerson GarStore 101 Low 29247 1/30/2018 11:19 Store 101 open < 1 day
Gerson GarStore 115 gMed 29252 1/30/2018 13:59 Store 115 open < 1 day
Gerson GarStore 101 Med 29256 1/30/2018 15:14 Store 101 open < 1 day
Gerson GarStore143- Low 29257 1/30/2018 16:59 Store 143 open < 1 day
Yvonne NaInsta cart Low 29254 1/30/2018 15:09 Corporate Office open < 1 day
Samuel KaVPS projecMed 29130 1/25/2018 10:46 open 5 days
Samuel Kachange conLow 29201 1/29/2018 9:25 open 1 day
Sonia FloreStore 146 Med 29146 1/26/2018 7:22 Store 146 open 5 days
Sonia FloreStore 140 Med 29157 1/26/2018 12:50 Store 140 open 4 days
Sonia FloreStore 119 Med 29204 1/29/2018 9:40 Store 119 open 1 day
Sonia FloreStore 125 Med 29221 1/29/2018 13:09 Store 125 open 1 day
Sonia FloreStore 112 HMed 29239 1/30/2018 7:37 Store 112 open 1 day
Jose GutierStore ACL Med 29224 1/29/2018 14:05 All open 1 day
Jose GutierDC WirelesMed 29235 1/29/2018 19:15 Corporate Office open 1 day
Type Name Start Date End Date week type 0 3 <3 Days
<3 Days Prab 1/24/2018 1/25/2018 last week 3 4 Tickets 3+ days:
<3 Days Sonia 1/24/2018 1/24/2018 last week 5 9 Tickets 5+ days:
<3 Days Sonia 1/24/2018 1/24/2018 last week 10 19 Tickets 10+ days:
<3 Days Sergio 1/24/2018 1/25/2018 last week 20 Tickets 20+ days:
<3 Days Sonia 1/24/2018 1/24/2018 last week
<3 Days Miguel 1/24/2018 1/24/2018 last week 01/24/18 01/30/18
Tickets 5+Sonia 1/24/2018 1/30/2018 last week
<3 Days Gerson 1/24/2018 1/24/2018 last week
<3 Days Gerson 1/24/2018 1/24/2018 last week
<3 Days Gerson 1/24/2018 1/26/2018 last week
<3 Days Gerson 1/24/2018 1/24/2018 last week
<3 Days Sonia 1/24/2018 1/24/2018 last week
<3 Days Miguel 1/24/2018 1/26/2018 last week
<3 Days Miguel 1/24/2018 1/25/2018 last week
<3 Days Sonia 1/24/2018 1/24/2018 last week
<3 Days Sergio 1/24/2018 1/26/2018 last week
<3 Days Miguel 1/24/2018 1/26/2018 last week
<3 Days Sonia 1/24/2018 1/26/2018 last week
Tickets 3+Sonia 1/24/2018 1/29/2018 last week
<3 Days Gerson 1/24/2018 1/24/2018 last week
<3 Days Prab 1/24/2018 1/25/2018 last week
<3 Days Sonia 1/24/2018 1/24/2018 last week
<3 Days Sergio 1/24/2018 1/25/2018 last week
<3 Days Sonia 1/24/2018 1/25/2018 last week
Tickets 5+Miguel 1/24/2018 1/31/2018 last week
<3 Days Sonia 1/24/2018 1/25/2018 last week
Tickets 3+Eisen 1/25/2018 1/29/2018 last week
<3 Days Sonia 1/25/2018 1/25/2018 last week
Tickets 5+Gerson 1/25/2018 1/30/2018 last week
<3 Days Gerson 1/25/2018 1/25/2018 last week
<3 Days Miguel 1/25/2018 1/26/2018 last week
<3 Days Miguel 1/25/2018 1/25/2018 last week
Tickets 5+Sergio 1/25/2018 1/30/2018 last week
<3 Days Sonia 1/25/2018 1/25/2018 last week
Tickets 5+Sergio 1/25/2018 1/30/2018 last week
Tickets 5+Sergio 1/25/2018 1/31/2018 last week
Tickets 5+Sergio 1/25/2018 1/30/2018 last week
<3 Days Sonia 1/25/2018 1/25/2018 last week
<3 Days Eisen 1/25/2018 1/25/2018 last week
Tickets 3+Sergio 1/25/2018 1/29/2018 last week
<3 Days Gerson 1/25/2018 1/26/2018 last week
<3 Days Gerson 1/25/2018 1/26/2018 last week
Tickets 3+Samuel 1/25/2018 1/29/2018 last week
<3 Days Sonia 1/25/2018 1/25/2018 last week
<3 Days Miguel 1/25/2018 1/26/2018 last week
Tickets 3+Gerson 1/25/2018 1/29/2018 last week
<3 Days Sonia 1/26/2018 1/26/2018 last week
Tickets 5+Sergio 1/26/2018 1/31/2018 last week
Tickets 3+Gerson 1/26/2018 1/29/2018 last week
<3 Days Eisen 1/26/2018 1/26/2018 last week
Tickets 3+Miguel 1/26/2018 1/31/2018 last week
<3 Days Eisen 1/26/2018 1/26/2018 last week
Tickets 3+Sergio 1/26/2018 1/31/2018 last week
<3 Days Sergio 1/26/2018 1/29/2018 last week
<3 Days Sonia 1/26/2018 1/26/2018 last week
<3 Days Nilda 1/26/2018 1/29/2018 last week
Tickets 3+Sergio 1/26/2018 1/30/2018 last week
<3 Days Gerson 1/28/2018 1/29/2018 last week
<3 Days Sonia 1/28/2018 1/29/2018 last week
<3 Days Gerson 1/28/2018 1/30/2018 last week
<3 Days Prab 1/29/2018 1/30/2018 last week
<3 Days Yvonne 1/29/2018 1/30/2018 last week
<3 Days Yvonne 1/29/2018 1/30/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Nilda 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sergio 1/29/2018 1/30/2018 last week
<3 Days Gerson 1/29/2018 1/30/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/30/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Yvonne 1/29/2018 1/29/2018 last week
<3 Days Yvonne 1/29/2018 1/30/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Eisen 1/29/2018 1/30/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/29/2018 last week
<3 Days 1/29/2018 1/29/2018 last week
<3 Days Miguel 1/29/2018 1/31/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sergio 1/29/2018 1/31/2018 last week
<3 Days Sergio 1/29/2018 1/31/2018 last week
<3 Days Sergio 1/29/2018 1/31/2018 last week
<3 Days Jose 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/30/2018 last week
<3 Days 1/29/2018 1/29/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days 1/29/2018 1/29/2018 last week
<3 Days Gerson 1/29/2018 1/30/2018 last week
<3 Days Sonia 1/29/2018 1/29/2018 last week
<3 Days 1/30/2018 1/30/2018 last week
<3 Days Sergio 1/30/2018 1/31/2018 last week
<3 Days Sonia 1/30/2018 1/30/2018 last week
<3 Days Sergio 1/30/2018 1/31/2018 last week
<3 Days Sonia 1/30/2018 1/30/2018 last week
<3 Days 1/30/2018 1/30/2018 last week
<3 Days Sonia 1/30/2018 1/30/2018 last week
<3 Days Sonia 1/30/2018 1/30/2018 last week
<3 Days 1/30/2018 1/31/2018 last week
#N/A Al 1/25/2018 12/30/1999 last week
#N/A Al 1/26/2018 12/30/1999 last week
#N/A Al 1/30/2018 12/30/1999 last week
#N/A Al 1/30/2018 12/30/1999 last week
#N/A Al 1/30/2018 12/30/1999 last week
#N/A Al 1/30/2018 12/30/1999 last week
#N/A Al 1/30/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/25/2018 12/30/1999 last week
#N/A Miguel 1/29/2018 12/30/1999 last week
#N/A Miguel 1/29/2018 12/30/1999 last week
#N/A Miguel 1/30/2018 12/30/1999 last week
#N/A Sergio 1/25/2018 12/30/1999 last week
#N/A Sergio 1/25/2018 12/30/1999 last week
#N/A Sergio 1/29/2018 12/30/1999 last week
#N/A Sergio 1/29/2018 12/30/1999 last week
#N/A Sergio 1/30/2018 12/30/1999 last week
#N/A Sergio 1/30/2018 12/30/1999 last week
#N/A Sergio 1/30/2018 12/30/1999 last week
#N/A Eisen 1/25/2018 12/30/1999 last week
#N/A Eisen 1/25/2018 12/30/1999 last week
#N/A Eisen 1/26/2018 12/30/1999 last week
#N/A Eisen 1/29/2018 12/30/1999 last week
#N/A Eisen 1/29/2018 12/30/1999 last week
#N/A Nilda 1/29/2018 12/30/1999 last week
#N/A Prab 1/25/2018 12/30/1999 last week
#N/A Prab 1/29/2018 12/30/1999 last week
#N/A Prab 1/29/2018 12/30/1999 last week
#N/A Gerson 1/26/2018 12/30/1999 last week
#N/A Gerson 1/29/2018 12/30/1999 last week
#N/A Gerson 1/29/2018 12/30/1999 last week
#N/A Gerson 1/29/2018 12/30/1999 last week
#N/A Gerson 1/30/2018 12/30/1999 last week
#N/A Gerson 1/30/2018 12/30/1999 last week
#N/A Gerson 1/30/2018 12/30/1999 last week
#N/A Gerson 1/30/2018 12/30/1999 last week
#N/A Yvonne 1/30/2018 12/30/1999 last week
#N/A Samuel 1/25/2018 12/30/1999 last week
#N/A Samuel 1/29/2018 12/30/1999 last week
#N/A Sonia 1/26/2018 12/30/1999 last week
#N/A Sonia 1/26/2018 12/30/1999 last week
#N/A Sonia 1/29/2018 12/30/1999 last week
#N/A Sonia 1/29/2018 12/30/1999 last week
#N/A Sonia 1/30/2018 12/30/1999 last week
#N/A Jose 1/29/2018 12/30/1999 last week
#N/A Jose 1/29/2018 12/30/1999 last week
57 Items.
Jan 04, 2018

Assigned t Ticket # Create DatDays OpenPriority Summary Location Category


Ticket # Assigned t Create DatDays OpenPriority Summary Location Category
28421 Al Godinez ### 33 days Med POs ScreenCorporate Infrastructure
28530 Al Godinez ### 27 days Med Exchange PoCorporate Infrastructure
28536 Prab Kaur ### 27 days Low SharePointCorporate Applications
28628 Gerson Gar ### 25 days Low LFS in the Corporate Infrastructure
28659 Eisen Sagu ### 22 days Med DVR Issue Store 118 DVR
28692 Geovanni ### 21 days Low MFS ReplacCorporate MFS
28726 Sonia Flore ### 20 days Med Store 141 Store 141 Service Scales
28776 Prab Kaur ### 19 days Low Share PoinAll Applications
28777 Prab Kaur ### 19 days Med POS TechiniCorporate Service Scales
28796 Sonia Flore ### 18 days Med ***Store 1Store 143 DVR
28807 Sonia Flore ### 16 days Med Store 138 Store 138 Service Scales
28847 Geovanni ### 15 days Med Project se Corporate Applications
28869 Geovanni ### 15 days Med New AS400Store 141 HandHelds
28914 Geovanni ### 14 days Low DC SPA cheCorporate Applications
28927 Eisen Sagu ### 13 days Med DVR IssuesStore 131 DVR
28965 Al Godinez ### 12 days Low drive mapping group policies on the AD joined MFS
28969 Sonia Flore ### 12 days Med Store 130 Store 130 Service Scales
28990 Gerson Gar ### 11 days Med Store108- Store 108 DVR
28997 Jose Gutier ### 11 days Med AlienVault Corporate Infrastructure
29014 Eisen Sagu ### 9 days Med Store 105 Store 105 Infrastructure
29027 Gerson Gar ### 8 days Med DC hand heCorporate HandHelds
29029 Gerson Gar ### 8 days Med Printer 13 Corporate Printers-Corp
29034 Gerson Gar ### 8 days Med Store 132 Store 132 Printers-Stores
29039 Miguel He ### 8 days Med Computer Store 141 Infrastructure
29045 Sonia Flore ### 8 days Med Kory's pri Corporate Printers-Corp
29050 Miguel He ### 7 days Med Store 127 Store 127 HandHelds
29054 Sergio Garc ### 7 days Med Store 111 Store 111 DVR
29065 Gerson Gar ### 7 days Med Store 113 Store 113 POS-Front End
29071 Al Godinez ### 7 days Med Turned Dow Corporate Infrastructure
29072 Eisen Sagu ### 7 days Med Logging In Corporate Infrastructure
29078 Sonia Flore ### 7 days Med Store #134Store 134 DVR
29110 Miguel He ### 6 days Med Store 114 Store 114 POS-Front End
29119 Miguel He ### 5 days Low Store 110 RStore 110 LaneHawk
29120 Miguel He ### 5 days Low Store 104 RStore 104 LaneHawk
29121 Miguel He ### 5 days Low Store 115 RStore 115 LaneHawk
29122 Sergio Garc ### 5 days Med Store 113 RStore 113 POS-Front End
29124 Miguel He ### 5 days Low Store 122 RStore 122 LaneHawk
29125 Sergio Garc ### 5 days Med Store 116 RStore 116 POS-Front End
29127 Miguel He ### 5 days Low Store 145 RStore 145 LaneHawk
29128 Miguel He ### 5 days Low Store 131 RStore 131 LaneHawk
29130 Samuel Ka ### 5 days Med VPS project
29133 Prab Kaur ### 5 days Med CUSTOMERCorporate Applications
29135 Eisen Sagu ### 5 days Low Store 134 Corporate Printers-Stores
29138 Al Godinez ### 5 days Med Emailing - Corporate Human Resources
29139 Eisen Sagu ### 5 days Med Delmy's LaCorporate Infrastructure
29146 Sonia Flore ### 5 days Med Store 146 Store 146 Service Scales
29151 Gerson Gar ### 4 days Med Marketing Corporate Printers-Corp
29153 Al Godinez ### 4 days Med Blocked EmCorporate Email Issues
29157 Sonia Flore ### 4 days Med Store 140 Store 140 DVR
29159 Eisen Sagu ### 4 days Med Giovanni VCorporate Infrastructure

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