Deborah Lovell

Arlington - MA – dalovelll@yahoo.com

Experience
Hildebrand Family Self-Help Center, Inc. Cambridge, MA
11/15 – Present Program Administrator & Tenant Support Specialist
 Oversee Section 8, and HIF units, & apply for rent increases
 Review, approve, reject applications & manage wait lists
 General management of 126 scattered site units, & 5 congregate units & 11 privately owned units
 Identify available apartments to lease for Hildebrand's emergency scattered site shelters, & clients,
and negotiate rents and terms of leases
 Serve as the interface between Hildebrand & landlords to resolve client, tenant property issues
 Ensure that Facilities adheres to property safety standards, & fair housing laws are followed
 Conduct annual income re-certifications for tenants in Hildebrand’s permanent housing units in
Boston and Cambridge, and act as the Hearings Officer
 Communicate with Directors of Facilities, Finance, and Administration, including tenants about any
needed rent adjustments, lease violations, & moving coordination
 Assist Director of Operations with general facilities management, and act as lead on local housing
authority matters
 Develop & implement comprehensive individualized stabilization plans for families in permanent
housing as well as with short-term subsidies
 Develop and lead housing education workshops for clients relative to housing stabilization, advocacy,
tenant responsibilities, navigating landlord/tenant relationships
 Manage all aspects of voucher holders’ unit search and submission of applications
 Conduct quantitative data analysis to track tenants, clients, & manager’s success

Hildebrand Family Self-Help Center, Inc. Cambridge, MA

07/13-11/15 Case Management
 Conducted shelter placements, intake interviews, assessments, orientation &, intensive case
management of homeless families
 Conducted assessments on homeless families to learn their history of housing, substance abuse,
CORI & credit, to determine the best placement for them
 Referred families to the Mental Health Clinician as needed after individual assessment
 Reported families’ midpoints & exit touch points, update info in ETO. Issued noncompliance
determinations when necessary. Represented the shelter at any appeals
 Tracked & collected data, submitted weekly, monthly & quarterly reports
 Developed individualized self-sufficiency work & education plans, as well as
comprehensive assessment & re-housing service plans for families who are homeless due to
domestic violence, drug use, and or previous incarceration, including, but not limited to job training,
school, counselling & parenting for family members as needed
 Prepared & accompanied clients for administrative hearings & or court when necessary
 Supervised Residential Assistant staff at four separate congregate programs
 Authorized temporary hiring of staff when needed

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 Deborah Lovell
Arlington - MA – dalovelll@yahoo.com

Education:

2015-2016 Suffolk University, Boston, MA

Master of Science: Crime and Justice Studies
Alpha Phi Sigma: National Honor Society

2015-2015 Suffolk University, Boston, MA

Certificate: Paralegal Studies

2011-2014 Suffolk University, Boston, MA

Bachelor of Science Degree: Government, Politics, Law & Courts
Minor: Applied Legal Studies
Dean’s High Honors & Dean’s List

Certifications:

- Massachusetts Certified Public Purchasing Official (MCPPO)- Office of Massachusetts Inspector

General

- Federal Capital Fund Program Administration-National Association of Housing and

Redevelopment Officials (NAHRO)

- Section 3 & Labor Standards-National Association of Housing and Redevelopment Officials

(NAHRO)

- Public Housing Management-Nan McKay and Associates (NMA)

- Hearings Officer-Nan McKay and Associates (NMA)

- Specialist in Housing Credit Management (Low Income Housing Tax Credit)- The National
Affordable Housing Management Association (NAHMA)

- Fair Housing Specialist

The National Affordable Housing Management Association (NAHMA)

- Professional of Occupancy & Occupancy Specialist-New England Affordable Housing

Management Association-(NAHMA)

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